Vodavi Starplus Dhs-l Technical Manual

							Sy s te m D ia g no st i cs6-7
Ch apter 6 - Mainten ance /Trou bles hootin g
Tabl e 6 -5: Key Tel eph o n e (c an n ot h ea r)
Symptom Diagnostic Aid Cause Corrective Action
Cannot hear
(handset)Key Tel ephone Co mponent Fail ure1. Ver ify MUTE i s no t l it.
2. Lift handset, ICMtone should be heard
o ver the handset .
3. Pr ess [SP KR ] key, observe red LED and
place handset on hook.
†If I C M ton e is hea rd ov er t he
lo udspeaker, but was not heard
th ro ug h t he h a nd s e t i n S t e p 1,
exchange handset assem bl y wit h
another known working unit.
†If I C M ton e is stil l n ot h ea rd a ft er
rep eatin g th e test i n St ep 1, rep lace
the coiled handset cord. If the cord is
defective, the original handset is
probably okay.
†If ICM dial tone still cannot be heard,
replace key telephone.
Tabl e 6 -6 : S peak erphone ( canno t be heard)
Symptom Diagnostic Aid Cause Corrective Action
Other part y cannot
he a r yo u o n y ou r
speaker phoneKey tel ephone
(other st at ion)Connections,
co mp on ent fa ilu res1. Ver ify MUTE i s no t l it.
2. Pr ess [SP KR ] a n d listen fo r to ne o ver
the speaker.
3. C a ll a kn ow n g oo d wor k in g sta t ion .
(The distant party should be using the
handset).
4. I f the ot her part y canno t hear yo u, l ift
handset and verify proper handset
operation.
Tabl e 6- 7: No S o und Fro m S peak er
Symptom Diagnostic Aid Cause Corrective Action
No s ou nd o ve r
speakerKey tel ephone Co nnec tio ns,
co mp on ent fai lu re1. Pr ess [SP KR ] b u tto n (red L ED).
2. If you can hear ICM tone over t he
handset, but not the speaker, replace
t he key telephone. 
						

							6-8System D iagnostics
Ch apter 6 - M ain ten ance/ Troubles hooting
Ta b le 6- 8 : St ati c /N o is e D u r in g C o nve rs at io n
Symptom Diagnostic Aid Cause Corrective Action
Static and/or noise
can be heard d uri ng
aconversationLo gi c o f
elim in at io nIf y ou ca n hea r th e sta tic , is i t o n
intercom handset t o handset c al ls?
If yes, do you hear the static when you
ca ll a n y o the r IC M st a tio ns?(The p robl em
may b e the tel eph one call ed or ca llin g
you ).
St at io n c a bl e wir in g If st at ic on IC M a nd C O lin e c al ls, v erify
wa ll ja ck c on nec tio n an d MDF
co nnect io ns. Cor rect any problem s
found.
Bad com ponent If noi se per sists, replace handset cord.
Te l c o p r o bl e m
†If st at ic on ly on o utsi de C O ca l ls, d o
o ther sta ti on s hea r si mil a r sta ti c
noise?
†If o th er sta ti on s hea r sta tic , is i t o nly
on one CO line? Which one?
†If o n sev era l CO l ines, t he Telco ma y
have a wet cable. Disc onnec t t he CO
li ne f ro m th e K S U, a nd us in g a di al te s t
handset (butt set), place a c all and
li sten for st atic. If noi se is present ,
contact the Telco.
KSU-MDF wiring If noise is present only when the KSU is
co nn e ct e d t o t he C O lin e s , in s p e ct,
repai r o r replac e the CO l ine feeder
cab les th at p lu g i nt o th e K SU in ter fac e
bo a rd.
Possible m odul e
pro b le m
†If noi se is st ill pr esent o n a cer tain CO
li ne, a n d C O in co min g lin e c ord h as
been exchanged, move this c ord (CO
li ne) t o a n oth er K SU l ine po siti on . If
noise is now removed on the new CO
li ne int erfa ce, so meth in g is b ad w ith
the KSU input jack.
†Call Customer Service. 
						

							Sy s te m D ia g no st i cs6-9
Ch apter 6 - Mainten ance /Trou bles hootin g
Table6-9:COLineProblems
Symptom Diagnostic Aid Cause Corrective Action
Li ne s o n Ho ld, n o
on e th ere.System
Pro gra m min gIf t he c usto mer co mplains of seei ng
ma ny h ol din g lin es, a nd wh en ac cessed
no on e is o n the oth er en d, c a lls ma y b e
left in an abandoned stat e.
Outsi de ca lle r
abandons callIf t he s e r v ing C e nt ra l O f f ic e ( T e lco )
pr ovides disconnect super vi sion:
†The K SU sh ou ld b e p rog ra mme d (o n
a p er C O lin e b a sis) to reco gn ize an
abandoned call (default).
†Wh en the ou tsid e ho ld in g p a r ty
hangsup,theCOlineinterface
d e te c ts c ha ng e in C O vo lta g e f or th e
associated li ne.
†The K SU t hen remo v es the in si de
Hold indication at all telephones and
restoresthelineto idle.
User erro r Auto Hold Al low may be enabled at a
s ta tio n tha t is u ns u re of t he p ro p e r
operati on of t his feat ure.
†If s o , in s ure t ha t i ns i de u s e rs d o n o t
accident ally place calls on Hold while
skipping from one CO line to
another, refer to the Key telephone
U ser Guide.
†By programming Auto Hold Deny
(codeF94)attheabusingstations,
in co mi ng CO l in es wil l n ot be
accident ally placed on Hold.
Tabl e 6 -1 0: Li n es S tay Bus y
Symptom Diagnostic Aid Cause Corrective Action
Li nes so met imes
show busy even
th ou gh no on e el se
is in the office, or no
oneisusingtheline.System
Pro gra m min gCu s to me r c on f us i on
or Prog ra mm in g
erro rVeri fy C O li ne p ro gra m min g fo r D ISA,
E xt e rn al Ca l l F or wa rd ing , a nd D ay /N ig ht
Service.
(Th e sy st em w ill ho ld up c erta i n t run k-
to- tru nk ca l ls u nti l a f or ced d is co nn ect
in terv a l t ime i s rea ch ed.) 
						

							6-10System D iagnostics
Ch apter 6 - M ain ten ance/ Troubles hooting
Table 6-11: Btn Programming is Lost/Changed a t Key Telephone
Symptom Diagnostic Aid Cause Corrective Action
Prev io usl y
pr og rammed featu re
bu tt on s no w d o n ot
wor k or h a ve
di fferent feat ures
assigned.Exec uti ve Key
Te l e p h on e Di s pl ayUn a uth or ized
cu s tom er
rep rog ramm in g1. SeeifcustomerhasaUserGuideand
u nd erstan ds feat ure b u tto n
p ro gra m min g.
2. Compare t he cur rent system database
and station feature button
p ro gra m min g wit h th e c omp let ed
p ro gra m min g wor ksh eets.
Fea tu re b ut ton p rog ra m memo ry is
reta in ed a t th e KSU . The m emo ry is
pr otec ted b y a N i-C a d or Nic k el Met al
Hy dr id e b at te ry .
†If system power i s r emoved for l onger
than seven (7) days, all system
database programming may be lost
and default dat abase is loaded.
†Loss of power w ill also affect other
customer unique system
p ro gra mm in g a lo ng wit h a ll o the r key
tel eph on es featu re b utt on
p ro gra mm in g. 
						

							A
Database Programming
Forms
Use the following forms to complete the customer specific programming
applications prior to actual system programming. For several database fields some
forms do not provide an entry area for all possible programming, since the majority
of installation applications will not require changes to all data in all program fields. 
						

							Programming Work SheetsA-3
A ppen di x A - Dat abase P ro gr ammi ng Fo rm s
Programming Work Sheets
You ma y photocopy th ese forms to use as actual programming work sheets.
Ta ble A-1: System Application Numbering Plan
DATA PARAMETER RANGE CUSTOMER DATA
St atio n 20 1-272
30 1-372
CO Line 70 0-795
CO Line Group 1-24
Hu nt Gro up 43 0-453
TableA-2:COLineData
DATA FIELD RANGECO L ine NumbersDE FAUL T12345678910111213141516
700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715
Dialing Ty pe Tone/Puls e
To n e
Call A bandon Y/N
N
CO Line Type CO/PBX/
Open/E mp ty
CO
Loud Bell Y/N
N
CO Line
Group1-24
1
Pr i v at e To
201-272
301-372Empty
Tol l Override Y/N
N
D i st i n c t To n e 1/ 2/ 3 / 4
ICLID Port 1 -96 
						

							A-4P rog ra m mi ng Work Sh e ets
App endix A - Databas e Pr ogr ammin g Forms
Table A-3: Station Data
DATA FIELD RANGEST AT IO N NU M BERS
DEFAULT
201/
30 1202/
30 2203/
303204/
30420 5/
30520 6/
30620 7/
307208/
30 8
Day COS 0-7
0
Night COS 0-7
0
CO Line
Assi gnmentPor t
1Te n a nt
1Y/N
Y
21 Y/N
Y
31 Y/N
Y
41 Y/N
Y
51 Y/N
Y
61 Y/N
Y
71 Y/N
Y
81 Y/N
Y
CO Line
Receive
Assi gnmentPor t
1Te n a nt
1Y/N
Y
21 Y/N
Y
31 Y/N
Y
41 Y/N
Y
51 Y/N
Y
61 Y/N
Y
71 Y/N
Y
81 Y/N
Y 
						

							Programming Work SheetsA-5
A ppen di x A - Dat abase P ro gr ammi ng Fo rm s
Tabl e A -3: TR U N KS Da ta
DATA FIELD RANGEST AT IO N NU M BERS
DEFAULT
201/
30 1202/
30 2203/
303204/
30420 5/
30520 6/
30620 7/
307208/
30 8
CO L ine Ring
Assign ment700 day/
ni gh t/
both/
no neStati on -
100 B ot h
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
Ac co un t C od e F orc ed Y/ N
N
St at ion G rou p (1- 24)
1
Wa r nin g Ton e Y/ N
N
D ro p Time-o ut Y/ N
N
St at ion Po siti on 201-272
301-372
(201- 272
301 -372)
VM Port Y/N
N
DSS Own er 201-272
301-372
(none) 
						

							A-6P rog ra m mi ng Work Sh e ets
App endix A - Databas e Pr ogr ammin g Forms
Tabl e A -1 : Cal l Handl ing Dat a
D A TA P AR A MET ER FOR MA T C U ST OME R DA TA
DEF AULT
In tru sion ( Pri va c y ) Relea se Y /N
N
In tru sion ( Pri va c y ) Ton e Y /N
Y
Exc lusi ve Ho ld Time 0-8 min ut es
0
Fl ash Ti me 0.1-1 .5
CO 1.0
PB X .2
Remi nd Tim e 0/ 10/30/ 60/ 90
30
Park Remi nd 30/ 60/90 /120/ 150/ 180
30
Pause Ti me 1-8
2
PBX Au to Pause 0-9
1
Di alin g Ratio To ne Ti me 90/ 120/ 1 50
90
Di alin g Ratio In ter- Di git Tim e 400/ 800
80 0
VM Dial in g R atio To ne Ti me 60/ 90/ 120/15 0
120
VM Diali ng Rati o I nter -Di gi t Tim e 60/ 90/ 120/15 0
120
Wa rn ing Tim e 30
5
Rec al l Ti me 16/ 30/60/ 90/ 120
30
SLT Ho ok Flash Star t 60/ 100/ 200/ 300...1400
200
SLT Ho ok Flash En d 100/ 200/ 300...15 00
800
Wa it I C LI D 3.5/ 4/4. 5/5/ 5.5/6 /6.5/ 7
4.0
VM M on Time 10/20 /30/ 40/50 /60
10