Vodavi Starplus Dhs-l Technical Manual

							Vo ic e M a il3 -141
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
q. Pre ss [nex t] unti l LN RECALL app ear s, then pre ss [chg].
r. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
s. Pre ss [nex t] until UCD OVERFL OW app ears, then pre ss [chg].
t. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
u. Pre ss [nex t] until REC ORD DGT app ears, then press [chg].
v. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
w. Press [next] until ICM SUFFIX appears, then press [chg].
x. Dial
✳,thenpress[save].
y. Pre ss [nex t] until DIS DGT app ears, then pre ss [chg].
z. Enter #99999, then press [save].
Pr es s [ c lr ]…t hi s c omp le te s the Voic e mai l Int eg rat i on pr oc es s.
Bu t to n
Voice Mail button is used to retrieve voice mail messages, and will flash an LED indicator
when t her e are me ss age s.
Opera tion
EXE CUTIVETELE PH O N ES--
1. Pres s [ FEAT ] + [#] + [3] .
2. Pres s p rogramm able button y ou wish to p rogram for the mess age waiting ind icator.
3. Press [chg]. The following options display: DIR and FEAT.
4. Select [FEAT].
5. Pres s [ FEAT ] + [6] + [4].
6. Press [save].
E
NHANCEDTEL EP HO N E S--
1. Pres s [ FEAT ] + [#] + [3] .
2. Pres s p rogramm able button y ou wish to p rogram for the mess age waiting ind icator.
3. Press [2].
4. Pres s [ FEAT ] + [6] + [4].
5. Press [HOLD].
Dialing Ratio
The re a re t wo VM D ia li ng R at i o pa ram et er s tha t may b e prog ram med; T ONE T IM E and
IN T_ DGT TI M E.
Defa ul t
TheDHS- LTO NE TI ME and IN T_ DGT TI ME a re se t at 12 0 mse c, a nd t he adj ust abl e ra nge is
from 60 - 150 msec. 
						

							3-142Vo ic e M ai l
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
In t eg ra t io n
Des crip ti on
An ancillary v oice mail device ma y be connected to the sy stem, and you ca n program a
button for access to this fea ture. In ad dition, the button provides an ind ication of voice
messages waiting.
Opera tion
When the Voice Mail system has messages for any station, the Voice Mail button will flash.
The di sp lay at E xecut iv e Ke y T el ep hones wi ll s how:
To retrieve a vo ice mail message:
1. Press the [Voice Mail] button or press the [reply] button on an Executive Key
Te l ephon e m odel . T he sys te m wi ll di al t he app ropr i ate num ber s (accord ing to
pr ogra mmin g) to the Voi ce Ma il s ystem.
2. Dial your password.
You ma y for war d ca ll s t o t he Voi ce Ma il sy st em usi ng C all F orwa rd and the Voi ce Mail
Hunt Group nu mber. Calls that you forward to Voice Ma il will b e f orwa rded to y our
mailbox. The person calling will hear your greeting and be prompted to leave a message.
Once a message is left, the Voice Mail system will light the Voice Mail button.
The Voice Mail system must be programmed to light Voice Mail buttons as follows:
To turn ON the la mp:
1. Dial [#] + [9] + [6].
2 . Di al st at ion numbe r.
To turn OFF the lam p:
1. Dial [#] + [
✳] + [9] + [6].
2 . Di al st at ion numbe r.
Co n dit io n s
†For pro per operation of the Voice Ma il bu tton, it mus t be prog ram med (refer toSLT
F e at ur e s a n d O p e ra ti on ,,“Me ss ag e Wa iti n g”,andTable 4-1: SLT Feature Access Codes,in
Chap te r 4) .
†Whe n an answe r ing machi ne is conne cte d t o t he sys te m vi a a 2 Por t Ana log Ad apt er
and In- Band (DT MF /Touch Tone ) d igits mus t be se nt to the an swering ma chine to
control its functions, the SLT port must be programmed as type VM.
†If no Voice Mail button is programmed, it will default to flex button 20 on your
te le pho ne .
VM FROM MAILBOX
REPLY 
						

							Vo ic e M a il3 -143
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
Mo ni t or
Des crip ti on
Similar to a bas ic answe ring machine, you ca n monitor your forwarded calls at the
te le phone whe re the y we re forwarde d during the first f ew second s a fte r they are
answ er ed by a voi c e mai l por t.
When you forw ard calls to voice mail, your telep hone will alert you when a call is being
answ er ed at t he voic e ma il .
Opera tion
Whe n you hea r t he al er t t one (doubl e bee p) whil e on a c al l:
1. Pres s [ HOLD ] or disconnect [CL EAR].
2. Press [FEAT ].
3. Dial [6] + [4]. An Executive Te le phone will disp lay :
4. Press [yes] to monitor the caller leaving a message or [no] to return to idle.
5. If [yes] is selected, the display changes to:
6. Monitor mode is e stablished. You may the n:
†Retrieve the caller from Voice Mail by pressing [answer].
†Return to idle and allow caller to continue leaving a message by pressing [exit].
E
NHANCEDTEL EP HO N E S--
To enab le monitoring:
1. Di al [1]. T he MU TE la mp wi l l li ght.
2. Dial [3] to allow the caller to exit.
3. Dial [1] to be connected to the call.
To dis able monitoring :
Dial [3]. T he te le phone return s to an id le condition.
MONITOR VM CALL
yes no
Whe n [ ye s ] or [ no] i s s e lec ted , the cal ler cont inue s to l eav e a mes s age ,
unawa re of the moni tor fea ture ope ratio n.
MONITOR MODE
an s wer exit
Th e feat ure co de may b e prog ramme d on a p rogr ammabl e feat ure bu tton. The g ree n
lamp wi ll flash fast to i ndic ate th at the Voi ce Mai l Mo nito r fe atu re is re ady . 
						

							3-144Vo ic e M ai l
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
Pro g ram mi ng
TheDHS- Lena bl es the us er of anyDHS-Lke y te le phone to monitor ca llers le aving a
mes sag e i n t he ir voi c e mai l box. Whe n a c all er i s rout ed fr om a r ingi ng t e le phone t o a
user voice mail box, an alert is presented to advise the user that the feature can be
inv oked .
Defa ul t
TheDHS- LVM M o ni to r T ime i s set f o r 6 s ec , and is va ri abl e at 1 0/ 2 0/ 3 0/ 4 0/ 5 0/ 6 0 se c .
Co n dit io n s
†You ma y pres s [ MUT E] while monitoring a call to b e con nected to the ca ller.
†When you answer a call the programmed Disconnect Digits Table digits are sent to
the vo ic e mai l po r t.
†You will hear the alert tone regardless of whether your telephone is idle or busy or in
spe ake rphone or hands et mo de.
†When the new timer VM MON TIME expires the opportunity to invoke the feature has
pas t.
†The new timer VM MON TIME is added to the Call Handling category of programming
and wil l al lo w (10 / 20 / 30 / 40 / 6 0) sec o nd du r at io n to be pro g ram med.
†When you u se the VM Mo nitor fea ture, a conf erence is establis hed between yours elf,
the vo ice mail port ass ocia ted to the call, and the caller leaving the voice mail
mes sag e.
†If you are on a call w hen the VM Monitor ale rt tone signals you, you may p la ce the ca ll
on hold to enab le the V M Monitor featu re.
†You ma y e xit the VM Monitor mod e b y han ging up the hand se t, pre ss ing [SPKR], or
press ing [CL EAR].
†You ma y monitor on ly one call a t a tim e.
Por t
Single Line Telephone ports that are to be used for connection to a Voice Mail system
must b e a ssigned type VM to p rov ide longer D TMF tones. This id entif ies the port to the
sys te m s oftw are fo r s pe cial ha ndling.
Defa ul t
DHS-LS in gle Line Te le phone ports a re se t to N (N O), not as signed as a VM port. 
						

							Vo ic e R ec o rd er3 -145
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
Vo i c e Re c o r de r
Des crip ti on
If you have an integrated voice mail system, this feature will allow you to record internal
and external conv ersations. Whe n the Voice Recorde r is activ ated, a conf erence is
established between the call and the system voice mail group. The conversatio n is
re c o rd ed in yo ur vo i c e m ail b o x whe n t he fea tur e is e nabl ed .
Opera tion
During a conversation:
1. Press [FEAT ].
2 . Di al [6 ] + [7] . A n E xec ut ive t el ep hone wil l di spl ay:
3. Once the Voice Record er connection is es tab lished, the display will show:
4 . Di sab le th e fe at ure at any ti me by S te ps 1 an d 2 above or by p re ssi ng a [pr ogra mmed
f eature b utton].
RE C O R DE R S ETU P
RE C O R DI N G
Use of th is fe atur e may b e in ter pret ed as a v iola tion o f fe der al, state or loca l laws, an d an
in vas io n of priv acy . Ch eck appl icab le l aws in yo ur are a be fo re us in g thi s fea ture .
You may pr ogram a butto n fo r th is fe ature . D uri ng the set -up, the a ssoci ate d l amp for t hat
butto n will l igh t s te ady r ed. W hen the co nne cti on is es tabl is he d, the l amp wil l lig ht st ead y
gre en . 
						

							3-146Vo l um e Co nt ro l
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
Vo l u m e C o n tr o l
Des crip ti on
You can a djus t the volume levels f or f our f unctions: Background Music, Ringing, Ha ndset,
Spe ake r. You a djust the volum e w hile the fun ction is in us e. The telep hone re me mbers
the v olume l ev el se le c t ed for the ne xt t ime t hat func t i on i s us ed. Th e r i nger v olume
adj ust me nt al lows for four v olume l ev el s. Al l oth er mode s all ow f or ei ght vol ume le ve ls .
Co n dit io n s
†The Volum e C ontrol affects the receive lou dnes s on ly. T he person to whom you are
speaking will not detect an increase in volume.
War n i n g To n e
Des crip ti on
A syste m Warning Ton e ma y be hea rd rep ea te dly on spe cif ic s ta tions that hav e e xcee ded
a preset time limit on outgoing calls. This feature is useful in a lobby or retail environment
where lengthy outgoing ca lls a re discouraged.
Opera tion
If a station is se t for a 3-m inute Warning T one, th e us er will he ar Wa rning Tone whe n
3 minutes has elapsed. The tone will repeat every 10 seconds until the call is
disconne cte d.
Warning Tone may be applied to any station where outgoing call length is to be limited.
Whe n se t to Y this station will rece iv e a warning tone ove r the conne cte d v oice pa th
when the W arning Time has ex pired . Once enga ged , the tone will b e heard eve ry 10 sec
unt il t he CO li ne c al l is te r mina te d.
Warning Time
Warning T ime is directly re la te d to W arn ing Tone and Drop T ime -out. Whe n the W arning
Time has exp ired , s tations s ubject to Wa rning Tone and Drop T im e- out will receive the
ass ocia ted tone/disconn ect.
Defa ul t
TheDHS- LWarningTimeissetfor3minutes,andisvariablefrom1-8minutes.
War ni ng T o ne is se t to N (N O) fo r al l sta ti o ns.
You may a djus t the r ingi ng v olume while the te le pho ne is not in u se o r w hile it is ri ngi ng. If
you adj us t the v olum e wh ile th e te le pho ne is id le, you wil l he ar a s ing le ring bur st to c onfirm
you r se le ctio n.
Not re comm end ed as a T OL L S AV ER optio n (fo r sp eci fic app lica tion u se ). Warn ing T on e is
onl y de liv ere d on o utgoi ng C O li ne c alls . 
						

							Vo ic e M a il3 -147
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
Vo i c e Ma i l
Des crip ti on
When a voice m ail s ystem is connected to theDHS-Lvia SL T p orts the ope ration o f the
voi ce m ail s yst em can b e gre at ly enh anced by pre pr ogr ammi ng d igi t code st ri ngs th at
allow the caller entering voice mail to be diverted to the appropriate menu level. The
code tha t must b e e ntered may be differe nt dep ending o n the ca ll type (C O transf er to
VM, intercom call to VM, e tc. ). T heDHS-Lprov ide s 13 code s tr ing fi el ds; i ncludi ng IC M
PREFI X, XFR PRE FI X, RECO RD D GT, I CM S UFFI X, XFR SUF FI X an d DI S DGT . T heDHS-L
always sends the station directory number to the voice mail system for calls that are
forwarded to VM from Programming.
Pro g ram mi ng
Af te r ent er i ng S yst em P ro gr amm ing, c re at e a UC D g ro up fo r vo i ce ma il a s fo l l o ws:
1. EnterStation Application,thenUC D Pro gra mm ing.
2. UnderUC D G rou p Me mb e r, ass ign th e m embe r (s) t o t he st at ion ex te nsi on(s) to be
us ed for ac c e ssi ng v oic e mai l.
3. UnderVo i c e M a i l, in th e Voice Ma il Table, se t up a VM Hunt group by e nte ring the
s ame group nu mber us ed for the UCD Group as signed in Step 2.
4. UnderSt a t i o n-- SetPo rt Ty peto VM. CO lines will ring to the Hunt gro up number
assigned in Step 3.
Program mable R ange
TheprogrammablerangefortheDHS-LVoice Mail Integration fields are as follows:
ICM/VM PREFIX
0000 -9999,####,
✳✳ ✳✳✳
TR ANSFER
DIRECT FWD
BUSY FWD
NO ANS FWD
DND FWD
LN RECALL
UCD OVERFLOW
RECORD DGT
CLEAR MSG
I CM SUFFIX 00-99 , ##,
✳✳✳
XFR SU FFI X 00-99 , ##, ✳✳ ✳
DIS DGT 0000 0000-9999 9999,########,✳✳✳ ✳✳✳✳✳✳
PAU SE FEAT + [4] (d isp la ys P ) 
						

							3-148Vo ic e M ai l
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
AVP/Dispatch - Programma ble R ange
To program prefix/suffix ranges, enterStation Applicationuntil y ou reachVoice Mail.
The pr ogr amma ble r ange fo r t he A VP/D is pat ch Voi ce Mail I nt egr at ion fi el ds ar e:
†ICM PREFIX = P7 (FEAT [4] + [7] + save)
†IC M SUF FI X =✳
†XFR PRE FI X = (l ea ve bla nk)
†RECORD D IGIT = (leave blank)
†DIS DGT = #99999
Defa ul t
TheDHS- Ldefault settings of associated (Voice Mail Integration) data fields are:
†IC M P R EFI X=Nul l
†RECORD D GT= Null
†IC M SUF FI X=Nul l
†XFR SUFF IX=Null
†DI S D GT=Nul l
Con fig uringDHS-Lwith a Vodavi Voice Mail Sy ste m
Comp lete the following s teps to configure theSTARPLUSDHS-Lsystem:
1. Set Up Voice Mail Ports
a. Conne ct Single L ine Adap te r box to s ystem (mak e note of extens ion numbe rs ),
OR ins ta ll a SLI B c ar d.
b. Enterprogrammingmode:[FEAT]+[#]+[
✳] + [########] + [save].
c. Press [show] tw ice.
d. Ent er t he fi rs t st ati o n nu mbe r to be u sed as a VM po r t, t hen pr ess [s ho w].
e. Press [nex t] until PORT TYPE ap pears.
f. Press [chg] to s elect VM.
g. Repe atSteps 1-d thr u 1-gfor all stations to be entered as VM ports.
h. Whe n finished , p re ss [hold ] twice .
2 . Assig n Statio n N um bers to UC D Gro up
a. Pre ss [nex t] unti l ST A APPLI CAT IO N a ppe ar s, t he n pr es s [show].
b. Whe n UC D PRO GRAMMI NG ap pe ars , p re ss [show] .
c. Enter a [1] on the ke ypa d, the n pres s [ show].
d. Whe n T ENANT :1 app ear s, pr es s [n ext ].
e. Whe n UC D ATT RIB: UCD app ears, pres s [ne xt].
f. Whe n UC D GP M E M BE R ap pea rs , p re ss [sho w].
g. When MEMBER 1: ap pears, press [chg].
h. Ent er VM numbe r (por t), t hen pre ss [sa ve ].
i. P re ss [nex t], t hen re pea tSteps 2-g and 2-hfor al l VM por ts .
j. Press [hold] three times to return to STA APPLICATION. 
						

							Vo ic e M a il3 -149
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
3 . Enter Tran sfer/Intercom Prefixes and Su ffixes
a. Pre ss [nex t] to go to the Voice mail scree n.
b. Press [show] until VM HUNT GROUP appears, then press [chg].
c. Enter Group used inStep 2-c,thenpress[save].
d. Pre ss [nex t] until PREFIX TABLE appe ars, th en p re ss [show ].
e. When ICM/VM: appears, press [chg].
f. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
g. Press [next] until TRANSFER appears, then press [chg].
h. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
i. Press [next] until DIRECT FWD appears, then press [chg].
j. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
k. Pre ss [nex t] until BUSY FWD app ea rs, then press [chg] .
l. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
m. Pre ss [nex t] until NO_ANS FW D ap pea rs , the n pres s [chg ].
n. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
o. Press [next] until DND FWD appears, then press [chg].
p. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
q. Pre ss [nex t] unti l LN RECALL app ear s, then pre ss [chg].
r. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
s. Pre ss [nex t] until UCD OVERFL OW app ears, then pre ss [chg].
t. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
u. Pre ss [nex t] until REC ORD DGT app ears, then press [chg].
v. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
w. Press [next] until ICM SUFFIX appears, then press [chg].
x. Dial
✳,thenpress[save].
y. Pre ss [nex t] until DIS DGT app ears, then pre ss [chg].
z. Enter #99999, then press [save].
Pr es s [ c lr ]…t hi s c omp le te s the Voic e mai l Int eg rat i on pr oc es s. 
						

							3-150Vo ic e M ai l
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g