Vodavi Starplus Dhs-l Technical Manual

							Caller Identification (ICLID) 3-61
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
6 . Pr es s [ show]. The di spl ay shows:
7. Press [chg].
8. Enter desired station number, then press [save].
9. Press [clear] when completed.
Defa ul t
TheDHS- Lde faul t set t ing s of ass ocia te d C O Line Pr es et Ca ll Fo rwar d dat a f ie lds ar e:
†CO P-FW D T IME = 30
†CO XXX DES T = E mpt y
†CO XXX VMID = Emp ty
Program mable R ange
CO Line Preset Forward data fields:
†CO P -FW D T IM E = 10 / 20 / 30 / 4 0/ 5 0/ 6 0 sec
†CO XXX DEST = 201-272, 301-372 Stations, 430-459 Hunt / VM Groups
†CO XXX VMID = 0- 9✳
✳✳ ✳# P(F4) (s ix digi ts m axim um)
Caller Identification (ICLID)
Des crip ti on
Incoming Caller Identification (ICLID) is an optional service offered by the local telephone
c ompan y. W hen prop er ly eq uipp ed, t heDHS-Lwi ll d is pla y t his c al le r I D i nfor mat ion.
Exe cutive te le phone s that are a ssigne d to ring for th is incoming line will dis play the ca ller
dat a whil e the c al l is r ing ing.
The key system operation of this feature is dependent on the feature first being activated
from the T elep hone Ce ntral Office (C O) so that the numbe r/nam e of the calling party will
be delivered over the individual tip and ring of the CO lines during the first silent interval
be twe en ri ngi ng.
The fe ature s imp le mente d ar e:
1. Calling number or name display on initial ring-in of a line on the display keysets.
2. Incom ing call nu mber/name recordin g on the SMD R printout.
3. Retaining a list of the last 100 Unanswered Calls in a table for user access.
CO PRE DEST : NUL L
ba ck next chg 
						

							3-62 C al l er I de n t if ic at i o n ( I C L I D )
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
F igure 3 -7: Sy st em Conf igurat io n
Opera tion
In th e f ollowin g example, the ca ller na me is Voda vi Comm unications S ystems, Inc . Since
the tele phone compa ny can only provide 15 cha ra cte rs for any calle r’s na me, t he li kel y
resulting display would be:
The disp lay for the name can vary d epe nding up on the actua l data input f or the calle r’s
name. When you answer the call, the display changes as follows:
M ost c al le r name s w il l be ava il abl e in the da ta r ec ei ve d f rom the t el ep hone c ompan y.
Howe ver, in the e vent that on ly a telep hone numbe r is provided , that da ta will be
displayed instead of the caller name.
Whenthenameisdisplayed,theDHS-Lha s rece iv ed both the caller n ame and numbe r
from the telephone company. In this case, the caller number can be displayed (if desired)
by pre ss ing the rig ht soft button, o r a fter ans wering the call.
The c ur re nt Ca ll er I D m ode is c hange d w it h e ac h de pr es si on of the r ig ht soft but t on.
LN1
Vo d a v i C o m m u n i c
CO LI NE 2 00 :03
Vo d a v i
CO LI NE 2 00 :03
20 2- 12 3- 4 56 7
No s oft b utton pr ompt is p res e nt in the d is play s in ce th e are a a bov e all s oft butto ns is fille d
with c alle r ID data.
Cal le r ID da ta is als o out put to a S MDR de vi ce wh en e qui ppe d.
co
co
co
co
Caller ID Box
DHS-L
Caller ID Box 
						

							Caller Identification (ICLID) 3-63
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
Pro g ram mi ng
Whe n In coming Cal le r ID is pr ovi ded by t he s er vi cing te le phone compa ny, t he call er da ta
may be retrieved at the CO line interface and delivered to theDHS- LKSU via an ext er nal
Caller ID device connected to the ICLID/PC Programming RS232 port. This external
(opt iona l) de vic e mus t be c onfi gure d i n t heDHS-Lto associate the line circuit number
from the unit to theDHS-Lli ne po si ti o n to be u sed wi th the c a ll er I D l i ne. Eac hDHS-LCO
line circuit that is to be use d with telephon e com pany calle r ID must b e p rogramm ed
wit h a n as soci at ed IC LID de vi ce p ort num ber . The de faul t val ue 0 ind icat e s t hat no call e r
ID will be received on this CO line. For caller ID to function effectively, the baud rate must
be set to 2400.
Figure 3-8: Caller ID Connection
P er fo r m t he fo ll o wi ng s te ps to pro gra m t he Cal le r ID da ta c o ll ec t i o n mo du l e fo r t he
DHS-Lsy st em. Fr om a ny e xecut i ve st at ion:
1. Pres s [ FEAT ] + [#] + [0] . T he dis pla y sh ows:
2. Press [1] + [save].
3. Dial default password (0000).
4 . Pr es s [ next ]. The di spl ay shows:
ICL ID r equ ire s T el ep hone Co mpany se rv ice and an ICL ID C abl e.
T1 requires ANI to be active.
TE NA N T
RS232 1 : RMP
1
2
3
4
5
6
7
8
91
2
3
4
5
6
7
8
9 Male DB-9 Connection Male DB-9
K
S
UCaller ID
Box 
						

							3-64 C al l er I de n t if ic at i o n ( I C L I D )
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
5. Pres s [ chg]. T he display s hows:
6. Press [clear].
7. Press [FEAT ] + [#] + [
*] fo r d at abas e prog ramm ing.
8. Press [show].
9. Pres s [ next] u ntil LIN E APP. displays.
10. Press [show].
1 1. P re ss [nex t] u nti l IC LI D d isp lay s.
12. Pre ss [show]. The disp lay shows :
13. Press [show].
14. Enter desired line number (700-771).
15. Press [show].
16. Enter d esired port number for Caller ID b ox (1-8).
RMTX_ RATE - - For D atabas e Pro gramming
The DB- 9- pi n RS2 3 2 port l ab el ed IC LID /PC PROG RAMMIN G can be connect e d t o a
mode m or di re ctly to a Pe rso nal Comp ute r to use the PC -ba se d Da ta bas e Pr ogr ammi ng
software.RMTX_RATEisthenameforthebaudratesettingofthisport.
To Chang e t he Baud Rat e:
1 . Ent er D ata bas e Pr ogra mmin g, [F EAT ] + [ #] + [✳]+ [Password].
2. Press [show].
3. Pres s [ next] u ntil you reach Res ource.
4. Press [show].
5. Pres s [ next] u ntil you reach RMTX _RATE .
6. Change baud rate to 1200.
RS2321:ICLID
LINE 1 : 
						

							Caller Identification (ICLID) 3-65
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
Defa ul t
TheDHS- LCO Lines (700-771) are set for [0] not associated with an ICLID Port number.
TheDHS- LRMTX_RATE is 1200 baud, and the range is programmable from 110/300/600/
1200/2400/4800/9600/19200.
Na m e/ Nu m be r C al ler I D
Des crip ti on
The c al li ng par ty numbe r s s hould be di spl aye d i f avai l abl e o n i nc oming c al le r ID c al ls .
Opera tion
1. Incom ing call origina lly a ppears a s s hown):
Calling N umber/N ame Display
Essentially, whenever an incoming call is received at the system, the name and number
re ceive d along with the ringing signal will be stored in the line control ta ble s and us ed at
vario us p oints in the proces sing of th e ca ll.
The primary function implies that the calling name/number will be displayed (if available)
at any poi nt whe re t he LIN E RI NGI NG i s dis pl aye d i n t he sys te m.
Afte r cha ngi ng bau d rate , the powe r must be re set on t he I CL ID bo x.
Vo d a v i C o m m u n i c
20 2- 12 3- 4 56 7
I f two l ine s ar e rin ging i n at the same time , t he di sp lay wi ll show the olde st
l ine inform ation . 
						

							3-66 C al l er I de n t if ic at i o n ( I C L I D )
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
The specification for this feature is that the system will display its LINE RINGING message
as norm ally imp le mente d and alte r that display to the calling numbe r/na me if the
information is made present on the line. This will allow the normal operation of the
sys te m whe n ICL ID inf orma tion is not prese nted or the de vice which inte rce pts it and
provid es th e information to the KSU is mis sing or fa iled .
-or -
If t hec a ll in g n a m eis av ai lab le , t he di spl ay wil l be shown as abov e w her e“X”r epr es ent s
the internal table stora ge o f the calling na me. Note tha t the CO d elive ry of the calling
name is 15-characters. If the CO delivers a name, it will be positioned left justified in the
15-character field on the display. If no name is available, the delivered number will be left
justified in the display, as shown for the“N”s.
For example, Executive Key Telephones will display the number or name (if programmed)
of the internal station that is calling. In addition, transfer recalling lines and forwarded
calls will display the orig ina l d estination stations identity:
†At an Executive Ke y Telep hone, p la ce an intercom call to station xxx. As ringback tone
is he ard, t he f oll owin g di spl ay is se en:
†At the Exe cutive Key Te le phone rece iving this intercom call, the f ollowin g me ssa ge is
displayed (internal ring, the calling partys number“nn”is di spl aye d):
†Or when a station User Name is programmed for the calling/called station that name
wil l app ear i n t he di spl ay as foll ows:
00 0000011 11111
12 3456789 0123456
NNNNNNNNNNNNN
XXXXXXXXXXXXXXX
CALL ING STA xxx
STA xxx CALLING
TOM CALL ING 
						

							Caller Identification (ICLID) 3-67
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
Calli ng Number (S MDR)
As with fe ature impleme nta tion, the intent is that the sys te m op erate norma lly in the
abs ence of IC LID information or the fa ilure of the ICL ID eq uipm ent. If the information is
prese nt at the time that an SMDR re cord is ge nerated for a ca ll, it will alter the conte nt
and format of the SMD R output record .
If the calling number is available, the number will be output in the SMDR record in the
same location as the dialed number is located in the outgoing calls.
Unans wer ed c al ls wi ll be r ec or de d on t he SM D R as a s yst em opt ion t o al low th e
id entif ication of ca llers for statistical and call-b ack pu rpos es . Thes e ca lls will b e identified
with an (NA) indicator in Station Number space of the SMDR the SMDR record.
Whe n In coming Cal le r ID is pr ovi ded by t he s er vi cing te le phone compa ny, t he call er da ta
may be retrieved at the CO line interface and delivered to theDHS- LKSU via an ext er nal
ancillary de vice con nected to the ICLID/PC Programm ing RS-232 port. This external
(opt iona l) de vic e mus t be c onfi gure d i n t heDHS-Lto associate the line circuit number
from the unit to theDHS-Lli ne po si ti o n to be u sed wi th the c a ll er I D l i ne.
For instance -- if the te le phone comp any C O line with ca ller ID fea ture ena ble d is
connected to theDHS-Lon CO line pos ition 1 and connected to the IC LID de vice -
position 4; CO line 1 of theDHS- Lmus t be prog ram med for I CLI D Por t 0 4. EachDHS-LCO
line circuit that is to be use d with telephon e com pany calle r ID must b e p rogramm ed
wit h a n as soci at ed IC LID de vi ce p ort num ber .
The default value 0 indicates that no caller ID will be received on this CO line.
Defa ul t
TheDHS- LCO Lines (1-96) are set for (0)—notassociatedwithanICLIDPortnumber.
CO call s mu st b e in p rogre ss for a mi nimu m of 10 sec for a n SMD R rec ord to b e ge ne rate d
for that c all.
Wai t_IC LID time i n Ca ll Ha ndli ng mus t al so b e en abl ed to a llow th eDHS- Lsystems to
coll ec t the ca lle r I D d ata b ef ore ri ngi ng a ny sy s tem tel eph one s. In add ition , IC LI D requ ire s
Te le pho ne C ompa ny ser vic e an d the fo llowi ng ad diti onal h ardwa re .
De f ault = 4 s ec. 
						

							3-68Call Park
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
Call Park
Des crip ti on
This feature allows you to have calls parked at your telephone that can be retrieved from
any telephone in the system. Calls are parked and retrieved by dialing the Call Park code
followed by the pre-assigned station number.
Opera tion
Dur ing a ca ll on Line 1 :
1. Dial [FEAT] + [7] + [3]. At an Executive Telephone, the display will show:
2 . Di al th e s ta ti on num ber. For exa mpl e, if st at ion 20 1 i s di al ed, th e d isp lay at an
Executive Telephone will show:
3. If a call is cu rrently pa rke d a t station 201, the dis play will s how:
Co n dit io n s
†Each telephone/station has one persona l station number used to park one CO line
call.
†From your te l ephon e, you can par k a cal l at any s ta ti on nu mber, ev en if a ke y
telephone is n ot ass igned to that p ark numb er.
†Calls can be retrieved from any station, regardless of model or button assignments.
†CO Lin es th at have be en par ke d ar e on S yst em Hold and may be acces se d by any
st at ion.
An sw e r
Opera tion
You may retrieve a parked call by using one of the 3 following methods:
1. Dial [FEAT] + [7] + [3] followed by the associated station nu mber (201-272, 301-372),
-or -
2. Pres s the flashing C O lin e b utton (if CO line for the parke d call app ears on the p hone).
CALL PARK _ __
CALL PARK TO 20 1
PAR K 2 01 I S BU SY 
						

							Cal l Pi ck up3-69
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
To re tr ie ve a par ke d cal l (Exe cuti ve T el eph ones ON LY):
1. Press [FEAT ].
2. Dial [7] + [3]. At an Exe cu tive Te le phone , the display will show:
3 . Di al th e s ta ti o n nu m ber wh er e t he c al l is par ke d.
Co n dit io n s
†Any station can retrieve a p arked CO line, ev en if the s tation is norma lly not a llowed
to acces s or receive a call on that line.
†A use r invok es Call Pa rk Ans wer a nd ha s no CO line button for the line re trie ve d from
call park may use Hold Call Answer to place call on hold and retrieve call from hold.
Remind
Similar to Remind Time, Park Remind will alert stations of CO lines parked at their location
onc e eac h ti me t he Pa rk R emi nd ti me exp ir es .
Defa ul t
TheDHS- LPark Remind is set for 30 sec, and is variable at 30/60/90/120/150/180 sec.
Ca l l P i c k u p
Des crip ti on
You ma y ans wer ca lls ringing at an other station using the Direct Call Pick Up or Group
Call Pick Up feature. Direct Call Pick Up allows you to retrieve calls ringing at any other
st at io n by d ia li ng a c o de and the s ta ti o n nu m ber o f th e r i nging st at io n . Gr o u p Cal l Pi c k
Up allows you to retrieve calls within the same station group. If multiple calls are ringing
at a station, a priority list determines which call will be answered first.
CALL PICKUP __ __
Th e C all Pa rk fea ture code may be prog ramme d on an y pro gramma ble fe atur e bu tton.
Ta b l e 3 - 1 4: C a l l Pi c ku p Pr i o r it y L i st
CO LINE CA LLS ICM CA LLS
1. Camped-On 1. In co mi ng
2. Rec a lli ng 2. Vo ice Ca ll
3. Transferr ed
4. In co mi ng 
						

							3-70Ca mp On
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
If se ve ral ca lls of the s ame priority are ringin g at the station, the ca lls are a nswe re d in the
order they are received.
Direct
1. Enter station number.
2. Dial [6]. At an Executive Te le phone , the display w ill show:
3 . Di al th e s ta ti o n nu m ber t o p ic k u p t he c all.
Gr ou p
1. Enter station number.
2. Dial [460-483].
Camp On
Bu sy CO L in e
Des crip ti on
ThisfeatureallowsyoutoCampOnabusyCOlineandreservethatCOlineforusewhen
it b ec ome s a vai la ble . Thi s f eat ur e el imi nat es t he nee d f or y ou t o c ont inua ll y ob se rve t he
li ne st at us f or ava il abi li t y. You may only hav e one C amp On act ive a t any t i me.
Opera tion
ENHANCEDTEL EP HO N E S--
1. Pres s the bus y line b utton. You will he ar bus y tone.
2. Dial [4]. You will hear error tone if the line is already camped-on. You will hear ringing
whenthelinebecomesavailableandthelampforthelinewillflash.
E
XE CUTIVETELE PH O N ES--
1. Pres s the bus y line b utton. The display s hows:
DIRE CT PICKUP
Th e C all Pi cku p featu re co de ma y be p rogr ammed o n any prog rammab le fe ature butto n.
CO LI NE x BUSY
cam p