Vodavi Starplus Dhs-l Technical Manual

							5
HOTEL/MOTEL -- Operator
Features
The information necessary for the O perator to program and operate the Hotel/
Motel features in the
STARPLUS®DHS-L™system is addressed in this chapter. 
						

							Con fi gu ra tio ns5-3
C ha p t e r 5 - H OTE L /M OTE L -- Op e ra t o r Fe a t ure s
Configurations
The se O per at or/A t te ndant f eat ur es ar e als o av ai lab le for s ingl e li ne t el epho nes
progra mmed with Hotel/Motel conf iguration s.
91 1 Emer gency Se rvi ce - Use r Di al ed
Des crip ti on
When a room occupant or employee d ials for em ergency serv ice (911), the operator/
at te ndan t con sole wi l l b e noti fi ed and an S MDR r ecor d wi l l b e g ene ra te d.
Whe n For ced LCR is ena bl ed for GUES T s ta ti ons, a GUES T ca n pl ace an e me rge ncy ca ll by
di ali ng 91 1 ins te ad of f ir st di al ing a [ 9] to ac c es s a n out si de CO l ine .
Pro g ram mi ng
When a room us er dia ls th e CO access co de a nd dials for em ergency service ( 911) , the ca ll
will be dialed. But for emergencies, the user may dial 911 directly without dialing the CO
acces s cod e, thi s call 9 1 1 must be di al ed as wel l .
To make this possible, Forced LCR for Gu est type stations is automatically enabled, and
theLCRtablemustbeprogrammedfordealingwiththe11digits,andthedigit9willbe
ins er t ed for the p re fix c ode.
The sy stem must be p rogramme d eithe r LCR co de le ngth to 1 and th e lea ding to 9 or
Trunk Route length to be 1 and the leading to be 9. Otherwise, the system will not dial
out emergency call b y pressing 911 directly witho ut CO acces s cod e.
This Fea ture will only be fu nctional whe n HOTE L (in C all Handlin g) is e nab le d.
Table Examples:T he following tab les s how the codin g needed f or SLT opera tion.
Dat e:  MM /D D/Y Y
Tim e:  HH /M M/S S
L CR-  D igi t  Com pa ris on  Ta bl e P rog ra mmi ng : T en ant 1-  (0 1/3 0)
N o. F rom To SUN MO N TUE S W ED THR F RI SAT
001001011 11 11 1
002129911 11 11 1
003111122 22 22 2
0 04 N ONE NO NE - - -  - - - -  - - - -  - - -
0 05 N ONE NO NE - - -  - - - -  - - - -  - - -
0 06 N ONE NO NE - - -  - - - -  - - - -  - - -
0 07 N ONE NO NE - - -  - - - -  - - - -  - - -
0 08 N ONE NO NE - - -  - - - -  - - - -  - - -
0 09 N ONE NO NE - - -  - - - -  - - - -  - - -
0 10 N ONE NO NE - - -  - - - -  - - - -  - - -
N ote : F ro m/T o:  (NO NE /0- 9,  #,  *, X)     Ti me  of  Wee k :  (N ONE /1 -10 ) 
						

							5-4Configurations
Ch apter 5 - HOTEL/ MOT EL - - Operator Featu res
Da te:  M M/D D/ YY
Ti me:  H H/M M/ SS
L ea st  Co st  Ro uti ng - T im e o f D ay  Ta bl e P ro gra mm ing  :  Te nan t1 - ( 01 /1)
N o. T ime 1 Ti me2 Ti me 3 T ime 4 T im e5 Tim e6 Rte 1 Rt e2 R te 3 Rt e4 R te5 Rte 6
0 1 0 0:0 0 -  - -  - -  - -  - - - 01 -  - -  - -  - -  -
0 2 0 0:0 0 -  - -  - -  - -  - - - 02 -  - -  - -  - -  -
03 - - -  - -  - - - - - - - - - -  - - - -  - - -
04 - - -  - -  - - - - - - - - - -  - - - -  - - -
05 - - -  - -  - - - - - - - - - -  - - - -  - - -
06 - - -  - -  - - - - - - - - - -  - - - -  - - -
07 - - -  - -  - - - - - - - - - -  - - - -  - - -
08 - - -  - -  - - - - - - - - - -  - - - -  - - -
09 - - -  - -  - - - - - - - - - -  - - - -  - - -
10 - - -  - -  - - - - - - - - - -  - - - -  - - -
N ot e: F ro m/T o: ( NO NE/ 0- 9, # , *, X)    Ti me  o f W eek  : (N ONE /1 -10 )
Dat e:  MM /D D/Y Y
Tim e:  HH /M M/S S
Lea st  Co st  Ro uti ng - R ou te  Ta ble  :  Te na nt1 - ( 01 /3)
D MT D MT DMT D MT
No. C ho ice 1 N o. Ch oic e2 N o. Ch oic e3 No. C hoi ce 4 N o.
01 1 1 -  - -  - -  - - - -  - -  -
02 1 2 -  - -  - -  - - - -  - -  -
03 -  - -  - -  - -  - -  - - - -  - -  -
04 -  - -  - -  - -  - -  - - - -  - -  -
05 -  - -  - -  - -  - -  - - - -  - -  -
06 -  - -  - -  - -  - -  - - - -  - -  -
07 -  - -  - -  - -  - -  - - - -  - -  -
08 -  - -  - -  - -  - -  - - - -  - -  -
09 -  - -  - -  - -  - -  - - - -  - -  -
10 -  - -  - -  - -  - -  - - - -  - -  -
Not e:  Ch oi ce:  (N ON E/1 -2 4,  DM T N O.  :  (N ONE /1- 24 ) 
						

							Con fi gu ra tio ns5-5
C ha p t e r 5 - H OTE L /M OTE L -- Op e ra t o r Fe a t ure s
D at e: MM /DD /YY
T im e: HH /MM /SS
Le as t C os t R ou tin g-  DG T M od ifi ca tio n  Tab le  :  Ten an t1-  ( 01/ 3)
D ele te Pr ef ix I nse rt I ns ert
No . D igi t Di gi ts D igi ts P os iti on
01 - - NONE NONE - -
02 -  - 9 N ONE -  -
03 - - NONE NONE - -
04 - - NONE NONE - -
05 - - NONE NONE - -
06 - - NONE NONE - -
07 - - NONE NONE - -
08 - - NONE NONE - -
No te : De l.D GT : (N ONE /1 -12 ).  P re fix  DGT s/ Ins er t DG Ts:  (0- 9,  *, # , P,  
W)
In ser t  Pos it ion : ( NO NE/  1 -19 )
Dat e:  MM /D D/Y Y
Tim e:  HH /M M/S S
Sta ti on App li cat io n: Vo ice  M ail  T abl e
VM  Hu nt  Gro up : 0 (0,  1,  2 ,  . . , 24 )
Pre fi x T abl e: I CM/ VM  Bu tt on -- > N ULL (4  di git s  max im um)
T ran sf er -- > N ULL (4 di git s max im um)
B usy  F orw ar d -- > N ULL (4 di git s max im um)
N o_A ns  Fo rw ard -- > N ULL (4 di git s max im um)
D ND Fo rwa rd -- > N ULL (4 di git s max im um)
T run k Rec al l -- > N ULL (4 di git s max im um)
T run k Gre et ing -- > N ULL (4 di git s max im um)
U CD Ov erf lo w -- > N ULL (4 di git s max im um)
R eco rd  Di gi ts -- > N ULL (4 di git s max im um)
C lea r VM Ms g -- > N ULL (4 di git s max im um)
Suf fi x D igi t: -- > N ULL (2 di git s max im um)
Dis co nne ct Di git : -- > N ULL (8 di git s max im um)
Not e:  DT MF  0  ,1  ,2  ,3  , 4 , 5  ,6  ,7  ,8  ,9  , * , #  , a nd  Pa us e ( P) 
						

							5-6Configurations
Ch apter 5 - HOTEL/ MOT EL - - Operator Featu res
Opera tion
Whe n a use r dia ls 91 1 for e mer ge nc y s er vic e :
†The O per at or/ A tt en dant i s not i fie d a nd a n S MD R re c ord is c r eat ed.
†The Operator/Attendant receives a continuous alert, the display shows the following:
†The al er t wi ll s top in 3 mi nute s, unle ss [ac k] is pr es se d be for e t hat t i me.
†TheDSS/BLFkeyremainsreduntilthestationorCOlinereturnstoidle.
†The SM D R re c ord wil l be ge ner at ed when th e c a ll i s i ni ti at ed (not whe n c ompl et ed ).
After the call is completed, the system will not generate another SMDR record.
Multip le Wake -Up Calls
Des crip ti on
The Operator/Attendant is allowed to program all stations for multiple wake-up calls
(re minders) .
Opera tion
The O per at or /A t te ndan t prog ram s a st at ion re mi nder a s f oll ows:
1. Pres s [ FEAT ] + [9] + [2]. T he dis play s hows:
2. Enter desired station number and press [show]. The display shows:
3. Pres s [ chg] an d e nte r the s pecified time in HH:MM f orma t. The disp lay shows :.
4 . Pr es s [ save ]. T he di spl ay s hows:
5 . Pr es s [ one] and the S tat i on di spl ay re tur ns. Ent e r a not her st at io n numb er i f de si re d.
EMERGENCY 201
ack
STATION : ___
bk sp s how chg
REMINDER : NULL
bk sp s how chg
RE MINDE R : HH:MM
bk sp s how chg
RE MINDE R : HH:MM
one always
STATION : ___
bk sp s how chg 
						

							Con fi gu ra tio ns5-7
C ha p t e r 5 - H OTE L /M OTE L -- Op e ra t o r Fe a t ure s
When in GUE ST mode, the station is programmed a s f ollows:
1. Pres s [ FEAT ] + [9] + [2]. T he dis play s hows:
2. Pres s [ chg]. T he display s hows:
3. Enter the des ired time in HH/MM forma t a nd p re ss [save ]. The display shows:
4. Pres s [ one]. The disp lay re turns to an idle mode and shows th e current date and time.
(Theal w ay soption is disa bled when a telep hone is in GUES T mod e. T his function ca n
only be programmed at the Attendant station.)
Room Status
Des crip ti on
The Op erator/Atte ndant can mo nitor the following GUE ST room s ta tus conditions: Che ck
In, Ch eck Out, Re ady, Mainte nance , U nava ilable.
Pro g ram mi ng
The r oom s ta tus l amp is ind ic at e d whe n a st at ion is i dle a nd DN D i s dis abl ed . Fo r t hi s
fea tur e t o ope ra te , HO TE L m ust be e nabl ed. O nly th e T ena nt At t end ant can acces s t hi s
funct ion (exce pt Mai d C le an C ode ).
Opera tion
Check In
1. Pres s [ FEAT ] + [7] + [#] + [2]. T he dis play s hows:
2. Enter the desired station number and press [save].
If the station directory number is valid, all the DSS/BLF of that station will become
gre en -li t , t he COS of tha t st at ion wil l fol low t he St at io n CO S (D ay/ Ni ght) i n t he
Dat aba se and t he Room St at us wil l be Che ck-i n.
REMINDER : NULL
bk sp s ave chg
REMINDER : __:__
bk sp s ave chg
R E MI N DE R : 0 6: 30
one always
JAN 8 WED : 12:12
STA D-1 202
CHECK IN : _
bk sp s ave chg 
						

							5-8Configurations
Ch apter 5 - HOTEL/ MOT EL - - Operator Featu res
Also, on e beep will be p rovided and the LCD w ill s ta y for 3 s econds before going ba ck
to norm al ope rat i on.
Check Out
1. Pres s [ FEAT ] + [7] + [#] + [3]. T he dis play s hows:
2. Enter the desired station number and press [save].
If the station directory number is valid, all the DSS/BLF of that station will be green
slow flash , the COS of tha t station will be reduced to 7 and the Room Status w ill be
Check-out. Also, one beep will b e p rovided and th e LCD will stay for 3 seconds bef ore
goin g ba ck to normal opera tion.
Room Ready
When the Statio n Type database is sent from RMP to KSU, if the Station Type for particular
stations is GUEST and those statio ns are not in Check-in, Check-out, Maintenance, or
Unav ail ab le r oom st at us, al l the D SS/BLF of thos e st at ions wi ll be da rk, t he COS of tho se
st at ions wi ll be 7 a nd t he R oom S ta tus wi ll be R oom Re ady .
1. Pres s [ FEAT ] + [7] + [#] + [1]. T he dis play s hows
2. Enter the Station Dire ctory numbe r + [save ].
A doubl e be ep is hea rd when :
†St at ion numbe r ent er ed is unav ail ab le.
†Station Type does not = GU EST.
†The tena nt of the station is not the s ame as the Te nant Atte ndant op erating this
funct ion .
†The statio n is not a t Check -out, Maintenan ce , or Una vailab le Room Statu s.
Maid Clean Cod e
When th e Room Status of a station is C heck -out, it can be changed to Room Ready by
pressingtheaccesscode[FEAT]+[7]+[#]+[1]atthatstation.WhentheRoomStatus
is chang ed succes sfully, a beep will be provided for Digita l Keyset or a con firmation
CHECK IN :
301
CHECK OUT : _
bk sp s ave chg
CHECK OUT :
301
ROOM REA DY : _
bk sp s ave chg 
						

							Con fi gu ra tio ns5-9
C ha p t e r 5 - H OTE L /M OTE L -- Op e ra t o r Fe a t ure s
tone will be provided fo r the SLT. If the Station is equipped with an LCD, a message
will be displayed for 3 seconds.
Maintenance
1. Pres s [ FEAT ] + [7] + [#] + [4]. T he dis play s hows:
2. Enter the Station Dire ctory numbe r + [save ].
A doubl e be ep is hea rd when :
†St at ion numbe r ent er ed is unav ail ab le.
†Station Type does not = GU EST.
†The tena nt of the station is not the s ame as the Te nant Atte ndant op erating this
funct ion .
Un a v ai la bl e
1. Pres s [ FEAT ] + [7] + [#] + [5]. T he dis play s hows:
2. Enter the Station Dire ctory numbe r + [save ].
A doubl e be ep is hea rd when :
†St at ion numbe r ent er ed is unav ail ab le.
†The Station Type does not = GUEST.
†The tena nt of the station is not the s ame as the Te nant Atte ndant op erating this
funct ion .
Any Room Status can be changed to Unavailable. If the station directory number is
valid, all the DSS/BLF of that station will be red-lit, the COS of that stations will be
re duced to 7 and the Room St at us w il l be unavai l abl e. If th e S ta ti on i s equi ppe d w it h
an LC D, a mes sage will b e dis pla yed for 3 seconds. Also, one beep w ill be prov ided
and the LCD will stay for 3 seconds bef ore going b ack to normal op eration.
ROOM REA DY : 3 01
MAINTENANCE : _
bk sp s ave chg
U N AVAIL AB LE : _
bk sp s ave chg
U N AVAIL AB LE : 30 1 
						

							5-10Configurations
Ch apter 5 - HOTEL/ MOT EL - - Operator Featu res
Voice MailBox (Clear Messages)
Des crip ti on
The Operator/Attendant activates this feature and can clear messages in any designated
voice mailbox.
Da tab ase P rogra mmi n g
Ent er p rogr amm ing mode and pr es s [s how].:
Press [show] . T he dis pla y s hows:
Enter hun t group numbe r (0-24). T he d is pla y s hows:
Press [show] . T he dis pla y s hows:
Pre ss [nex t]. The di sp la y show s:
Pre ss [nex t]. The di sp la y show s:
Pre ss [nex t]. The di sp la y show s:
Pre ss [nex t]. The di sp la y show s:
VOIC E MAIL
ba ck nex t show
VM HUNT GROUP : 0
ba ck nex t show
PREFI X TABLE
ba ck nex t show
ICM/VM : _
ba ck nex t show
TRANSFER : _
ba ck nex t show
BUSYDIV.:_
ba ck nex t show
NO_ANS DIV. : _
ba ck nex t show
DNDDIV.:_
ba ck nex t show