Vodavi Starplus Dhs-l Technical Manual

							Con fi gu ra tio ns5-11
C ha p t e r 5 - H OTE L /M OTE L -- Op e ra t o r Fe a t ure s
Pre ss [nex t]. The di sp la y show s:
Pre ss [nex t]. The di sp la y show s:
Pre ss [nex t]. The di sp la y show s:
Press HOL D. The display shows:
Opera tion
To acces s a voice mailbox:
Press [FEAT]+ [5]+ [3]+ stationnumber.
Fe ature Acc ess Co des
Des crip ti on
The Operator/Attendant can activate or deactivate specific feature codes for any station
des ig nat ed as a GUE ST .
Opera tion
Ind iv idua l and C ommon ABBR (Spe ed Di al ing) , Pagi ng, and most of th e f eat ur e acces s
codes will not be allowed when the station type is GUEST.
CLEAR VM MSG
ba ck nex t show
S U FFIX DG T : _
ba ck nex t show
DIS C. DGT : _
ba ck nex t show
VOIC E MAIL
ba ck nex t show 
						

							5-12Configurations
Ch apter 5 - HOTEL/ MOT EL - - Operator Featu res
Whe n HOTE L is e nab le d, on ly the following fe ature code s ca n be acce sse d b y GUE ST
st at ion:
Stati on Ty pe
Des crip ti on
St at ion Typ e i s use d t o al l ow/d is all ow s pe c ifi c func t i ons t o s ta ti ons des ign at ed as GUES T
or ST AF F.
Defa ul t
St at ion Typ e = S TA FF
Da tab ase P rogra mmi n g
Entering programming mode:
Pre ss [show] and ent e r d esi r ed st at ion numbe r. The di sp la y sho ws:
Press [show] . T he dis pla y s hows:
Pre ss [nex t]. The di sp la y show s:
Tabl e 5 -1: Feat ure Ac ces s Co des (Gues t)
F eat ure Ac ces s Co de
Call Forward FEAT + 2 + (access code 1-7)
Call Fo rw ard - Cancel FEAT + *2 + (ac cess co de 1-7)
Do No t Dist urb (enable/ di sabl e) FEAT + 4
MaidClean Code FEAT + 7#1
M ai nten anc e FEAT + 7#4 + (stat ion n umb er)
M essage Wait ing Reply FEAT + 96
V oic e Messa ge Wai tin g Rep ly FEAT + 64
1. STATION
ba ck nex t show
SHOW STA : 201
bk sp s how chg
POSITION : 1-01-01
ba ck nex t
TENANT GROUP : 1
ba ck nex t chg 
						

							Con fi gu ra tio ns5-13
C ha p t e r 5 - H OTE L /M OTE L -- Op e ra t o r Fe a t ure s
Pre ss [nex t]. The di sp la y show s:
Pre ss [chg]. The display shows :
STA TYPE : STAFF
ba ck nex t chg
STA TYPE : GUEST
ba ck nex t chg
Da te:  MM /D D/Y Y
Ti me:  HH /M M/S S
S tat io n -  C ate gor y1 : ( 01 /12 )
D ay Ni ght Te na nt Pi ck up Pa gin g S tat io n
N o. DI R# M/S S/ PP C la ss Cl ass Gr ou p Gr ou p Gr oup T ype
0 01 20 1 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 02 20 2 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 03 20 3 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 04 20 4 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 05 20 5 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 06 20 6 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 07 20 7 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 08 20 8 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 09 20 9 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 10 21 0 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 11 21 1 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
0 12 21 2 1/0 4/ 01 B 1 0 0 0 1 1 S TAF F
N ote : Day  C las s: (0 -7 Ni ght  C las s:  (0 -7 )
T ena nt  Gr oup : ( 1-6 ) P ic kup  Gr oup : ( 1- 24)  Pa gin g G ro up:  (1 -2 4)
St at ion  T ype : ( ST AFF ,  GUE ST ) 
						

							5-14Configurations
Ch apter 5 - HOTEL/ MOT EL - - Operator Featu res 
						

							6
Maintenance/
Trou bleshooti ng
TheST A RPLU S®DHS-L™troubleshooting procedure is a logical approach to fault
identification, analysis, and correc tion. The key system may generate symptoms of
problems that actually occur outside of the office environment. 
						

							Sy s te m Ma i nt e na n ce6-3
Ch apter 6 - Mainten ance /Trou bles hootin g
Sy s t e m M ai n t e n an c e
General Information
Maintaining theDHS-Ldigital telephon e s ystem is a combination of cus tomer datab ase
changes, facilities and apparatus moves, adds and changes. These requirements are
handle d properly by practicing the technique s, illustrations and s te p-b y-s te p in structions
li st ed in t he p re vi ous s ec t ion s of th is manua l.
Cl ean ing
Whe n i nst al le d pr ope rl y t heDHS- Lper for ms re la ti ve ly mai nt enan ce -f re e. Fr om t im e t o
ti me t he digi t al te l ephon e i nst r ument s may bec om e d ir ty or dust y and re quir e c le ani ng.
We sugg est the use of a clea n, d ry cotton (o r other soft, a bsorbent) cloth to w ipe the
ins trume nt cle an. Use of chemicals to clea n the te le phone plas tics is NOT recomm ende d
sincesomechemicalscancausepermanentdamagetothetelephonefinish.Ifdeep
soiling conditions exist for the telephone to be cleaned, use of specialized telephony
cleaning solutions may give satisfactory results. When trying any cleaner for the first time
we suggest that it be applied to the telephone instrument underside in a small sample
area to assure that the desired results are obtained before proceeding.
Failures
Probl e ms s uch as sy st em re st ar ts (fr om t em por ary A C p ower i nte r rupt i on), fadi ng (f rom
the long d is ta nce ca rrier) , or dropped ca lls (caused b y intern al user ran domly pres sing
hold ing CO Line buttons ) a ll are common s ituations that a re not the re sult of a sy stem
component or software failure.
The S ystem Troubles hooting s ection attempts to provid e the serv ice technicia n with
some quick, and reliable, tools to diagnose installation related or service related problem
re po r ts .
KSU
Comp onent fa ilures at the KSU a re limited to power d is trib ution (f uses), imp roper or
shor te d w ir ing , C O or s ta ti on i nt er fac e fai l ure , or a uxil ia ry c ir c ui t p rob le ms.
Po w er/ CP U L ED
The pow er sup ply , P SU , A C swi tc h wil l li ght r ed when A C pow er i s p re sen t and t he A C
switch is on. The power supply CD LED will be lit when DC power is on.
The M P B he ar tbe at LE D i s lo c a te d a t t he t o p o f th e M P B m o du le . When th e C P U i s
runn ing and is not locked up or fa iled , the LED will be flas hing at a ra pid rate. The
ini t ial i za ti on s wit c h i s l oc at ed ins ide t he MP B m odule j ust be low the ba tt e ry and m ust be
set to ON bef ore powering up the sys tem. 
						

							6-4System D iagnostics
Ch apter 6 - M ain ten ance/ Troubles hooting
System Diagnostics
Table 6-1: Central Processor Unit (CPU)
Symptom Diagnostic Aid Cause Corrective Action
No system operation
LCD telephones have
no display
No LED’s lit at any
tel eph on esPow er Su pp ly L ED
H ear tb eat/L ED no t
flashingN o AC in p ut C hec k co mmerc ia l AC o ut let.
KSU Pow er
CordVer ify that bo th end s o f AC cor d are pl ug ged in .
Po wer On
Swi tchSwi tch the KSU AC power sw itch to t he ON
position.
AC Fuse Inspect and replace P S exterior AC i nput fuse.
DC Fuse Inspect and replace P S DC out put fuse.
No system operation
LCD telephones may
have data frozen on
displays
No LED’s lit at any
tel eph on es or
in term itt ent
CPU is locked upCPU
H ear tb eat/L ED no t
flashingIn it ia liz a tio n
Swi tch1. Verify in it ia li za tio n sw itc h i s in ON p o siti on .
†Power do wn , rem ov e MPB Mod ul e, an d
in sta ll MPB.
†If th e In iti a liz at ion swi tch is n ot i n t he ON
po sit ion wh en the KSU is p ower ed, th e
Power Up Initialization sequence at the
end o fCha pte rs 2 & 3sho ul d b e fo llo wed.
†If t he sy stem wa s pr op erly i ni tia li zed,
pr oc eed t o Step 2.
2. Power up and o bser ve system rec overy.(The
sy st em po w e r s ho ul d r em a in o f f f o r a le a s t 5
se cond s for th is test).I f no hear tbeat is seen
pro ceed to Step 3.
3. Power down, detach all station cabling, and
po we r u p.(T he s y ste m powe r s ho uld re main of f
fo r a lea st 5 seco nds for thi s te st ).If no
heart beat is seen pr oc eed t o step 4.
4. Power down, inspect for the following:
†Lo ose o r u np lu gg ed Mod u les or ca b les.
†Imp ro p erly a li gn ed r ib bo n ca b les.
†Improper installation of the system
softw are EPR OM, located in socke t U9
CPU M odule.
EMER GENCY ACTION
Since the unique battery protected
customer database wil l be erased
and the system w ill boot up w ith
d efau lt pr og ra mmi ng .1. Mov e in iti a liza t ion swi tch to th e OFF po siti on .
2. Retu rn ini tia l iza ti on switc h t o th e ON p osi tio n.
3. IF CPU/LED is still not flashing, replace MPB.
4. Initialize and test according to the Power Up
Initialization sequence. 
						

							Sy s te m D ia g no st i cs6-5
Ch apter 6 - Mainten ance /Trou bles hootin g
Tabl e 6 -2 : Key Te le pho ne / SLT Tel epho nes Dead
Sy mptom Diagnostic Aid Cause Corrective Action
Telephones/station
apparatus dead.MPB H eart beat /
LED LitSho rted Stat ion
Pair(s)1. At MDF, remove cross connect (jumper)
wires at the punch-down (66M1-50) block
g oin g to al l a ffect ed st at io ns.
2. Reconnect stations one by one verifying
th a t ea ch p ower up co rr ectl y.
Key Tel ephone Bad Key
Te l e p h on eW hen o ne i s f ou nd th a t wi ll n ot p ower up :
1. Disconnect the telephone at the user
lo ca ti on .
2. Replace with aknown workingtelep h on e.
†If the new stati on power up is no rmal,
re p la ce t he f i rs t c on ne c te d k e y te le p ho ne .
†If the new station also does not power up,
fol low the remai ning steps for t he
in di v id ua l st at ion .
†If no ne p ow e r up ; re mo v e a l l cro s s co nn e ct
wi ring t hat run between the Mo dule 66
b loc k a nd th e sta tio n ca b le 66 b lo ck .
3. Connect one station directly to theModule
66 block station pair.
Shorted station
ca b leI f th e k ey telep ho ne po wer u p is n orm al:
i nspect, repair or r epl ace the stati on cable.
Shorted K SU-MDF
ca b leIf the key telephone does not power up:
inspect, repair or replace the cable from the
M od ul e to the MDF.
OncethecablefromtheModuleto theMDFis
i nspec ted, r epai red o r r epl ac ed; co nnect the
known workingtelep h on e di rec tly to th e
M od ul e 66 b lo ck stati on pai r.
The k e y tel ep hone s u se onl y one twiste d cabl e pa ir for powe r, da ta cont rol an d voi ce
co mmuni catio ns. The re are no fuses for st ation in terfa ce prote cti on. I nste ad, a cur ren t sen si ng
poly-switch limits excessive currentgoing to each station. Ifa station cable pairis shorted or a
te le phon e’s D C powe r s up ply is damag ed, the p oly -swi tch will te mpor aril y
open to protectthe
Modu le ci rcui try. 
						

							6-6System D iagnostics
Ch apter 6 - M ain ten ance/ Troubles hooting
Table 6-3: Erratic Key Telephone Operation
Sy mptom Diagnostic Aid Cause Corrective Action
Er ratic op erati on :
LCD Display and
LEDs
Faint dat a noise
during background
conversationDigital Volt/OHM
meterCabledistanceistoo
long for gauge of
cable used.
Non-standard
telephone cable
being used or
multiple digital
st at ions fed from
one common cable.I f a k ey t elep ho ne i s no t rec eiv in g clea r
2 B+D signal from K SU, t est as fol low s:
†Test cable with a known good keyset.
†Check wiring, cables, and connectors.
†Replace card.
†Ch e ck A C v ol ta ge .
Table6-4:KeyTelephone(cannot beheard)
Symptom Diagnostic Aid Cause Corrective Action
Other part y cannot
he a r yo u. ( h an d s e t)Key Tel ephone
(other st at ion)Co mp on ent fa ilu re1. Ver ify MUTE B tn LED is not li t.
2. L ift han dset, di al ano th er stati on . Talk .
3. R epl ace handset assembly and repeat
Step 1.
4. R epl ace handset co rd and repeat
Step 1.
5. I f stil l n o t ra nsmi t, t he k ey telep h on e
w ill need to be replaced.