Vodavi Starplus Dhs-l Technical Manual

							Ton e /Inte r-D ig it Dur ati on 3 -131
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
Co n dit io n s
†Only o ne s ta tion is allowed to wait for the tone detecto r to b ecome ava ilable.
†When the tone detector is currently assigned to a station, the maximu m allowed time
to wai t for CO dia l tone i s 6 s econds (de fau lt ).
†If no CO dial tone is detected within 6 seconds, the tone detector will be returned to
id le, or as sig ned to anot her wa it ing st at ion . T he n umbe r e nt er ed wil l the n b e dia le d.
†In th e u n li kel y e ve nt tha t mo re t han o ne st ati o n r eq u es ts a to ne de te c to r a t exa c tl y
the s ame moment, those station s will hear internal busy tone immediately, although
a tone detector may be available.
Tone/Inte r- Digit Duration
Des crip ti on
De pend ing on the ty pe of C O, and the cus tome r spe cia lized dia ling req uirem ents, the
TO NE TIME a nd INT ER-D IGIT ti me may be modi fi ed for man uall y- dia le d or s ystem
automatically-dialed digits. Typically, no modification of tone/inter-digit duration is
required. Howev er, in s ome ins ta llations where line cond itions are poor, tone duration
and/or inter-digit duration timing may be increased to offset poor conditions. Tone
duration and inter-digit duration m ay b e ass igne d a ny v alue (50 to 150 ms ).
Pro g ram mi ng
Timing can be adjusted such that dialing automatically emulates slow, methodical
dep re ssi ons of t he di al pa d ke ys. Not e: in cr e asi ng t he di git d urat i on an d i nte r- di git t im e
may als o be de si ra ble for a ppl ic at i ons wh er e t he use r must di al i nto an off -si t e v oic e mai l
sys tem or other dial pa d key operated d evice tha t does not resp ond well to fa ster dialing
modes. There are two Dialing Ratio parameters that may be programmed; TONE TIME
and IN T_D GT TI ME. Tone Ti me i s t he act ual dur at ion of D TMF tone t hat t he sys te m wi l l
se nd for e ach dia l p ad key press ed while conne cte d to a CO line . Int_D gt Time is the
minimumactualtimebetweenDTMFdigitsthatthesystemwillwaitbeforesendingthe
next d iale d digit DTMF ton e.
Defa ul t
TheDHS- LTO NE TI M E = 9 0 mse c ) a nd I NT _DGT T IM E = 80 0 ms ec , and t he ad jus ta ble
range is from 400 - 800 msec.
Co n dit io n s
†A lon ger tone dura tion or inter-digit d uration time will ca use a s lower outp ut of
manua l or autom atic s ystem- di ale d n umbe rs.
†A lon ger DT MF ON time and/or inte r- dig it tone time can b e used to en sure more
reliable interaction with remote voice mail and similar remote DTMF dial pad
act uat ed dev ice s.
†Users may experience a delayed DTMF confirmation tone if the tone/inter-digit
dur ati on i s le ngt hene d. 
						

							3-132Tra n s fe r
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
Tr a n s f e r
Des crip ti on
There are four (4) types of transfer you may use: screened, unscreened, voice mail, and
one- button trans fer. When you cond uct a tra nsfer, the ou ts ide line is p laced on Exclusive
Hold and can only be retrieved at your telephone or the telephone where you transferred
the ca ll. A s cre ene d transf er occurs whe n you announ ce the call to the pe rs on to whom
you are transferring the call.
Opera tion
To perform a n Uns cre ene d C O line or intercom ca ll tra nsfe r:
1. Press [HOLD].
2 . Di al th e s ta ti o n/ Hu nt Gr o u p nu m ber whe r e yo u want t o t ra nsfe r the c al l .
3 . Pr es s [ TR A NS] to tr ans fer t he c al l u nsc re en ed.
To perform a Screened CO line or intercom call transfer:
1. Press [HOLD].
2 . Di al th e s ta ti o n/ Hu nt Gr o u p nu m ber whe r e yo u want t o t ra nsfe r the c al l .
3. Wait for the person you called to answer.
4. Press [ TRANS] to complete the call transfer.
To use One -B ut t o n T ran sfe r:
Whi le on a cal l , pr es s t he pr e- prog ram med [DS S] butt on.
To transfer to a Voice Mail Mailbox :
1. Pr es s [ HOLD ], the n di al the voice ma il Hunt gr oup numbe r (e.g. , 430).
2. Dial the 3-digit station number of the target mailbox.
3. Press [ TRANS] to complete the call transfer.
Co n dit io n s
†Ring transfer recall time for any CO line call is programmable, between 16, 30, 60, 90,
and 12 0 se conds.
†Whe n a trans ferre d C O line re ca lls, the line num ber a nd s tation numb er whe re the
call was transferred will be displayed.
†Once the outside line changes from Hold to Transfer status, the outside party will
hea r Mus ic- on-Hold ch ange to a s ystem -provid ed Ring Back tone.
Auto Transfer MUST first be enabled to use the One-Button Transfer method.
Press [FEAT] + [5] + [4] to enabl e Auto Transfer.
D o n ot p ress th e [C LE A R] but ton when pr ocessin g an in comin g ca ll. Th is wil l di sc onn ect
the call.Thetelephone willreturntothe idle condition followingthe transferoperation. 
						

							UCD G ro up ( Hun t )3 -133
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
†Intercom calls that are transferred, follow the Intercom Selection mode at the
des tination station ( Voice Ann ounce H ands -Free or To ne Ring).
†In sc r ee ned tr ans fer, if t he per son tha t you t ra nsfe rr ed t he c a ll t o ans wer s your
intercom ca ll in Voice Announce Hand s-Free mod e, a nd d oes not go of f-hook to
connect with you on an intercom cha nnel, the CO line will tra nsfe r ring when the
tr ans fer i s co m ple te d.
†Wi th vo ic e ma il t ra nsfe rs, i f no VM mai l bo x di gi ts ar e ent er ed fo r t rans fer s, no d igi ts
ar e s ent t o t he VM sy ste m.
†If VM mailbox digits are entered for transfers to voice mail, the following digits are
sent:XFRprefix,VMmailboxandXFRsuffix.TheDHS- LHour M ode Se le c t ion is i n t he
12-H our Forma t.
UCD Group (Hunt)
Stati on
Des crip ti on
Up to 24 H unt Group s ma y be ass ig ned. Each Hunt Group can contain up to 24 mem bers.
Hunt Group d irectory numbe rs a re (430-459). Any of the 24 UC D groups may be use d f or
the Vo i c em ai l a s l o ng as the VM Gr o u p is pr o gr amme d t o ma tc h the UC D Gr o u p. O nly
one VM gr oup m ay b e a ssi gne d t o e ach s yst em .
Opera tion
1. Lift hands et.
2. Dial Hunt Group nu mber.
Pro g ram mi ng
In pr ogra mmi ng mod e:
1. Pres s [ next] u ntil you reachStatio n A pplicati on.
2. Press [show]. The displays shows:
3 . Pr es s [ show]. The di spl ay shows:
4. Enter group number (01-24).
UCD PROGRAMM ING
ba ck next chg
UCD GROUP : ___
bksp show chgSe l ec t [ n ex t ] t o s e t u p
Vo ic e m ai l G r o u p ( VM )… 
						

							3-134UCD Group (Hunt)
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
5 . Pr es s [ show]. The di spl ay shows:
6 . Pr es s [ next ]. The di spl ay shows:
7 . Pr es s [ next ]. The di spl ay shows:
8 . Pr es s [ next ]. The di spl ay shows:
9 . Pr es s [ next ]. The di spl ay shows:
1 0. Pre ss [nex t]. The di sp lay shows :
1 1. Pre ss [nex t]. The di sp lay shows :
1 2. Pre ss [nex t]. The di sp lay shows :
1 3. Pre ss [nex t]. The di sp lay shows :
TENANT : 1
ba ck next chg
UCD ATTRIB : UCD
ba ck next chg
UCD GROUP MEMBER
ba ck next s how
HUNT METHOD : LINE
ba ck next chg
NO ANS TIME : 10
ba ck next chg
OVER 1 DEST : NULL
ba ck next chg
OVE R 2 TIMER : 0
ba ck next chg
OVER 1 DEST : NULL
ba ck next chg
OVE R COUNT : 1
ba ck next chg 
						

							Us e r Na me Pr og ra mm in g 3 -135
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
1 4. Pre ss [nex t]. The di sp lay shows :
User Name Programming
Des crip ti on
An alphanumeric, seven-character user name may be assigned to each station in the
system. This name will be displayed on Executive Key Telephones in place of the standard
ST AT IO N mes sage . S tati on u ser na mes ar e ente re d i n s y stem pro gra mmin g. T he name s
may consi st of uppe r and l owe r case l et te rs .
The station user name or depa rtmen t ca n be programmed to a ppear on the LC D of an
Executive Key Telephone. The station intercom number will also be displayed when a
name has bee n pr ogr amme d. T he name may con sis t of uppe r and l ower cas e l et t er s, p lus
numbe rs . D SS /BLF but t ons m ay b e con veni e ntl y l abe l ed to ass ociat e st at ions by name ,
ins te ad o f s ta ti o n nu m ber .
Opera tion
To set up a st at ion/ use r name :
1. Press[F]+[#]+[
✳] to enter D ata bas e Pr ogra mmin g.
2. Select [Resource] and press [show].
3. Press [next], then press [user name].
4. Enter desired station number, then press [show].
To enter a nam e us ing the d ia l p ad, re fer toTable 3-16: D ial Pad Key Programming.
Co n dit io n s
†Whe n a Use r N ame i s pr ogr amme d f or sta ti ons, th e S TA n orma ll y d isp laye d at tha t
id le st at ion wil l be r epl ac e d wi th th e p rogr amme d name.
†Name s may b e 7 o r f ewe r ch ara cte rs i n l engt h.
REROUTE DEST : NUL L
ba ck next chg
Cal l F orward—Busy No Answer may affect operation of this feature.
In Sta tion Prog rammin g…g roup mem bers i n a Voi ce Ma il Hunt Grou p mus t be se t to Voi ce
Mail-t ype“Ye s”. 
						

							3-136 Us e r Sa ve d Nu mb e r Re di a l ( U S NR )
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
User Saved Number Redial (USNR)
Des crip ti on
WhenonaCOCall,theusercanentertheUserSavedNumberRedial(USNR)feature
code, al low ing the e nt ry of an y ot her num ber (t e le phone numbe r , F AX numbe r, or e ven
bank account number), as a scratch pad entry for future use. When the station is idle, the
user can enter either the SDN ([FEAT] + [5] + [1]) and/or USNR feature codes to make a CO
call a nd d ial the numbe r store d.
Opera tion
TostoreaUSNR numberwhileonacall:
1. Enterthedesirednumbertobestoredandpress[save].
2. Press [FEAT ].
3. Dial [5] + [
✳]. At an Executive Key Telephone, the display shows:
To Dial:
1. Press [FEAT ].
2. Dial [5] + [
✳].
Co n dit io n s
†The US NR i s a maxi mum of s ixte en ( 16) d igi ts .
†If the USNR is emp ty, the display will show NO SAVE D N UMBE R.
†St at ion COS i s a ppl ie d a t he t i me of us e.
SAVE USNR NUM
Th e USNR fe atur e cod e may b e store d on an y fea ture b utton fo r one -butt on stori ng or
dial ing o per ation . 
						

							Voice Announce (Hands-Free or Tone) 3-137
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
VoiceAnnounce(Hands-FreeorTone)
Des crip ti on
The E nhance d and Exe cutive ke y te le phone mode ls provide the a bility to re ceive
incom ing intercom ca lls in Voice Announce Hand s-F re e mode (VA-HF ). W hen your
te le phone is in this mode, you can rep ly to an intercom call by using the spe ake rp hone.
Opera tion
When your telephone is set for VA-HF mode:
1 . The cal l is aut omat i call y conn ect ed and your dis pl ay s hows:
2 . The di spl ay at t he ca ll ing st at ion re ads :
Co n dit io n s
†The (S PKR) button la mp will light during hands -free op eration.
†To re ceive intercom ca lls w ith Ha nds- Fre e, the fe ature mus t be ena ble d.
Table3-21:VoiceAnnounce
Mode Button Lamp Display Tone He ard
Voice Announce
Ha n ds - Fre eRed VA -HF Mo de
Voi ce C a ll Allo wSingl e burst
To ne R in g N o l a mp lit Voi ce C a ll D en y Sin gl e b urst
STA 2 14 CALL
VOICE C ALL 211 
						

							3-138Vo ic e M ai l
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
Vo i c e Ma i l
Des crip ti on
When a voice m ail s ystem is connected to theDHS-Lvia SL T p orts the ope ration o f the
voi ce m ail s yst em can b e gre at ly enh anced by pre pr ogr ammi ng d igi t code st ri ngs th at
allow the caller entering voice mail to be diverted to the appropriate menu level. The
code tha t must b e e ntered may be differe nt dep ending o n the ca ll type (C O transf er to
VM, intercom call to VM, e tc. ). T heDHS-Lprov ide s 13 code s tr ing fi el ds; i ncludi ng IC M
PREFI X, XFR PRE FI X, RECO RD D GT, I CM S UFFI X, XFR SUF FI X an d DI S DGT . T heDHS-L
always sends the station directory number to the voice mail system for calls that are
forwarded to VM from Programming.
Pro g ram mi ng
Af te r ent er i ng S yst em P ro gr amm ing, c re at e a UC D g ro up fo r vo i ce ma il a s fo l l o ws:
1. EnterStation Application,thenUC D Pro gra mm ing.
2. UnderUC D G rou p Me mb e r, ass ign th e m embe r (s) t o t he st at ion ex te nsi on(s) to be
us ed for ac c e ssi ng v oic e mai l.
3. UnderVo i c e M a i l, in th e Voice Ma il Table, se t up a VM Hunt group by e nte ring the
s ame group nu mber us ed for the UCD Group as signed in Step 2.
4. UnderSt a t i o n-- SetPo rt Ty peto VM. CO lines will ring to the Hunt gro up number
assigned in Step 3.
Program mable R ange
TheprogrammablerangefortheDHS-LVoice Mail Integration fields are as follows:
ICM/VM PREFIX
0000 -9999,####,
✳✳ ✳✳✳
TR ANSFER
DIRECT FWD
BUSY FWD
NO ANS FWD
DND FWD
LN RECALL
UCD OVERFLOW
RECORD DGT
CLEAR MSG
I CM SUFFIX 00-99 , ##,
✳✳✳
XFR SU FFI X 00-99 , ##, ✳✳ ✳ 
						

							Vo ic e M a il3 -139
Chapt er 3 - Key Station Featu res , Opera tion , an d Programmin g
AVP/Dispatch - Programma ble R ange
To program prefix/suffix ranges, enterStation Applicationuntil y ou reachVoice Mail.
The pr ogr amma ble r ange fo r t he A VP/D is pat ch Voi ce Mail I nt egr at ion fi el ds ar e:
†ICM PREFIX = P7 (FEAT [4] + [7] + save)
†IC M SUF FI X =✳
†XFR PRE FI X = (l ea ve bla nk)
†RECORD D IGIT = (leave blank)
†DIS DGT = #99999
Defa ul t
TheDHS- Ldefault settings of associated (Voice Mail Integration) data fields are:
†IC M P R EFI X=Nul l
†RECORD D GT= Null
†IC M SUF FI X=Nul l
†XFR SUFF IX=Null
†DI S D GT=Nul l
DIS DGT 0000 0000-9999 9999,########,✳✳✳ ✳✳✳✳✳✳
PAU SE FEAT + [4] (d isp la ys P ) 
						

							3-140Vo ic e M ai l
Ch apter 3 - Key Station Featu res , Operation , an d P rog rammin g
Con fig uringDHS-Lwith a Vodavi Voice Mail Sy ste m
Comp lete the following s teps to configure theSTARPLUSDHS-Lsystem:
1. Set Up Voice Mail Ports
a. Conne ct Single L ine Adap te r box to s ystem (mak e note of extens ion numbe rs ),
OR ins ta ll a SLI B c ar d.
b. Enterprogrammingmode:[FEAT]+[#]+[
✳] + [########] + [save].
c. Press [show] tw ice.
d. Ent er t he fi rs t st ati o n nu mbe r to be u sed as a VM po r t, t hen pr ess [s ho w].
e. Press [nex t] until PORT TYPE ap pears.
f. Press [chg] to s elect VM.
g. Repe atSteps 1-d thr u 1-gfor all stations to be entered as VM ports.
h. Whe n finished , p re ss [hold ] twice .
2 . Assig n Statio n N um bers to UC D Gro up
a. Pre ss [nex t] unti l ST A APPLI CAT IO N a ppe ar s, t he n pr es s [show].
b. Whe n UC D PRO GRAMMI NG ap pe ars , p re ss [show] .
c. Enter a [1] on the ke ypa d, the n pres s [ show].
d. Whe n T ENANT :1 app ear s, pr es s [n ext ].
e. Whe n UC D ATT RIB: UCD app ears, pres s [ne xt].
f. Whe n UC D GP M E M BE R ap pea rs , p re ss [sho w].
g. When MEMBER 1: ap pears, press [chg].
h. Ent er VM numbe r (por t), t hen pre ss [sa ve ].
i. P re ss [nex t], t hen re pea tSteps 2-g and 2-hfor al l VM por ts .
j. Press [hold] three times to return to STA APPLICATION.
3 . Enter Tran sfer/Intercom Prefixes and Su ffixes
a. Pre ss [nex t] to go to the Voice mail scree n.
b. Press [show] until VM HUNT GROUP appears, then press [chg].
c. Enter Group used inStep 2-c,thenpress[save].
d. Pre ss [nex t] until PREFIX TABLE appe ars, th en p re ss [show ].
e. When ICM/VM: appears, press [chg].
f. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
g. Press [next] until TRANSFER appears, then press [chg].
h. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
i. Press [next] until DIRECT FWD appears, then press [chg].
j. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
k. Pre ss [nex t] until BUSY FWD app ea rs, then press [chg] .
l. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
m. Pre ss [nex t] until NO_ANS FW D ap pea rs , the n pres s [chg ].
n. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].
o. Press [next] until DND FWD appears, then press [chg].
p. Pre ss [FE AT + 4] and dial [7], the n pres s [ sav e].