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Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
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3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 51 3.3.2 KX-T123211D Software Verification and Programming for Inband Integration 1.Check the software version of the KX-T123211D by using System Program [98], which shows the software version number: Y201Z940430 (TM3) The underlined digits represent the software production date code (format YYMMDD). In this example, the date code is April 30, 1994 (year, month, day). For this software version, the software production date of the PBX must be April 30, 1994, or later. If the software production date of the PBX is earlier than 4/30/94, call National Parts Center (1-800-833-9626) to order a software upgrade. 2.Enable System Program [80] for each extension connected to the VPS. This parameter is used to tell the KX-T123211D which extensions are connected to the VPS. Ports with this parameter enabled can receive Follow-on ID and DTMF call status signaling (busy, answered, disconnect, etc.) if the Voice Mail integration and DTMF integration features are also enabled. 3.Enable System Program [81] to turn on DTMF Integration. On extensions with the Voice Mail port parameter enabled, the KX-T123211D can send codes (DTMF tones) to indicate call states; this increases VPS efficiency. Codes apply to all transferred calls; CO line calls only indicate disconnect (provided the KX-T123211D is programmed for CPC detection and the CO sends the CPC signal). Refer to the Table 11 in the Section 3.2.4 PBX Interface Parameters. 4.Put all extensions connected to the VPS into 1 extension group using System Program [60]. Reserve this extension group for these extensions! Do not mix other extensions into this group. Release Sequence for Call Waiting*N/AFN/AN/AFFF * Check with manufacturer. N/A Not Available (A) Adding A for answer to the operator and extension transfer eliminates the message: You have a call when the AA transfers a call. The VPS disconnects after line is answered. Adding D for disconnect creates a blind transfer.Table 12 PBX Type Other ManufacturersT308/ T616T1232 T96 T336 TD816/ 1232TD308 TA series
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 52INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 5.Enable hunting for the VPS extension group using System Program [08]. 6.Set the hunting type for the VPS extension group to circular using System Program [09]. 7.At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-T123211D from sending Executive Override or Call Waiting tones to these extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording. 8.At every users extension, go off-hook and dial 7192#. This sets the proper Follow-on ID sequences so that forwarded calls go directly to the extensions mailbox. The KX- T123211D automatically sends the extensions digits to the Voice Mail port before connecting the caller. For Follow-on ID to work: • Ports connected to the KX-TVS50/80 must be assigned as Voice Mail ports. • Extensions must be forwarded to the first port of the Voice Mail (using the Busy/No Answer mode or the All Calls mode). • The mailbox number should be the same as the extension number. Interaction with other features: •Call Forwarding — If the extension is forwarded to an extension that is also forwarded, the forwarding will not work. •Call Hunting — Hunting does not interfere with Follow-on ID. •Call Transfer — Calls transferred to an extension with Follow-on ID and call forwarding enabled will be forwarded directly to the mailbox. •Data Line Security — We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording by Executive Override tone or Call Waiting tone. 9.Select the appropriate CO Line feature settings depending on how your customer plans to use the VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions. Recommended CO Line feature settings: a)If the KX-TVS50/80 is answering all incoming calls: CO Mode — Use System Programs [51] and [52] to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group. The KX-T123211D will allow incoming CO calls to hunt only if the CO lines are DIL to the first port of the hunt group. Lines programed as Normal do not hunt. b)If the KX-TVS50/80 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment — For each applicable CO line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing at the operators extension (jack). Delayed Ringing Assignment — To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 53 connected to the KX-TVS50/80. Use System Programs [49] (Day Mode) and [50] (Night Mode). CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [51] and [52] to set this parameter. c)If the KX-TVS50/80 is only answering calls not answered by user extensions: Flexible Ringing Assignment — For each applicable CO line, use System Programs [47] (Day Mode) and [48] (Night Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing Assignment — To give users time to answer the call before the VPS picks up, we recommend setting the delay to 3 or 4 rings for each extension connected to the KX-TVS50/80. Use System Programs [49] (Day Mode) and [50] (Night Mode). CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [51] and [52] to set this parameter. 3.3.3 KX-TA624 Programming for Inband Integration via the Managers Extension 1.Enable System Program [102] for each extension connected to the VPS. Jack 07, or jacks 07 and 08 can be assigned for the VPS1 as the Voice Mail port. Jack 15, or jacks 15 and 16 can be assigned for the VPS2. This parameter is used to tell the KX-TA624 which extensions are connected to the VPS. Ports with this parameter enabled can receive Follow-on ID and DTMF call status Signaling (busy, answered, disconnect, etc.) if the Voice Mail integration and DTMF Integration features are also enabled. 2.Enable System Program [103] to turn on DTMF Integration. On extensions with the Voice Mail port parameter enabled, the KX-TA624 can send codes (DTMF tones) to indicate call states; this increases VPS efficiency. Codes apply to all transferred calls: CO line calls only indicate disconnect (provided the TA624 is programmed for CPC Detection and the CO sends the CPC signal). Refer to the Table 11 in Section 3.2.4 PBX Interface Parameters. 3.Put all extensions connected to the VPS into 1 extension group using System Program [600]. Reserve this extension group for these extensions! Do not mix other extensions into this group. NOTE Up to two KX-TVS50/80 units can be connected to the KX-TA624. When two KX-TVS50/ 80 units are connected to the KX-TA624, 2 different extension groups should be assigned for each KX-TVS50/80 in System Program [600]. One extension group is for jack 07, or jacks 07 and 08 of the KX-TA624. The other extension group is for jack 15, or jacks 15 and 16.
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 54INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 4.Enable hunting for the VPS extension groups using System Program [100]. 5.Set the hunting type for the VPS extension groups to circular using System Program [101]. 6.At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-TA624 from sending Executive Override or Call Waiting tones to these extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording. 7.Select the appropriate CO Line feature settings depending on how your customer plans to use the VPS: A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by user extensions. Recommended CO Line feature settings: a)If the KX-TVS50/80 is answering all incoming calls: CO Mode — Use System Programs [414](Day Mode), [415](Night Mode), [416](Lunch Mode) to set this parameter. Program all lines DIL to the first extension of the Voice Mail hunt group. The KX-TA624 will allow incoming CO calls to hunt only if the CO lines are DIL to the first port of the hunt group. Lines programed as Normal do not hunt. b)If the KX-TVS50/80 is only answering calls not answered by the operator (Operator Backup): Flexible Ringing Assignment — For each applicable CO line, use System Programs [408](Day Mode), [409](Night Mode) and [410](Lunch Mode) to enable ringing at the operators extension(jack). Delayed Ringing Assignment — To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the KX-TVS50/80. Use System Programs [411](Day Mode), [412](Night Mode) and [413](Lunch Mode). CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [414 ](Day Mode), [415](Night Mode) and [416](Lunch Mode) to set this parameter. c)If the KX-TVS50/80 is only answering calls not answered by user extensions: Flexible Ringing Assignment — For each applicable CO line, use System Programs [408](Day Mode), [409](Night Mode) and [410](Lunch Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing Assignment — To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the KX-TVS50/80. Use System Programs [411](Day Mode), [412](Night Mode) and [413](Lunch Mode). CO Mode — Set the mode for each applicable CO to Normal. Use System Programs [414](Day Mode), [415](Night Mode) and [416](Lunch Mode) to set this parameter.
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 55 CAUTION DO NOT create a mailbox in both VPS for the same extension. Each extension can have a maximum of 1 mailbox in either VPS. The extension should assign a Voice Mail extension from the VPS which contains its mailbox as the destination for Call Forwarding and Voice Mail Transfer. DO NOT assign a Voice Mail extension from the other VPS. For example, if jack 06 (extension 106) has its mailbox in the VPS1, assign extension 107 or 108 as the destination, not extension 115 or 116 (see the following diagram). 3.3.4 KX-TD816, KX-TD1232 and KX-TD308 Programming for Inband Integration via the Managers Extension Select a maximum of 2 station ports to be connected to the VPS. Plug each station into a Voice Mail port. Go into System Program [602] and assign the Voice Mail stations to a different extension group. By default, all stations are in Extension Group 1. Go into System Program [106] and assign the new Extension Group to Auto Attendant (AA). 3.3.5 KX-TD816, KX-TD1232 Programming for Inband Integration via the Operating and Maintenance Tool 1.Go to the Main Menu. Choose System Data Programming. (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3). • Before choosing Interactive Programming, you must connect with the system in the DSHS Connect/Disconnect menu. Group B 7 6 8 KX-TA624KX-TVS50/80 (VPS1) Port 1 Extension 107 Port 2 Extension 108 Extension 106 Mailbox for Extension 106 15 16 Port 1 Extension 115 Port 2 Extension 116 KX-TVS50/80 (VPS2) Group A
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 56INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Main Menu 2.Choose Station from the System Data Programming Main Menu. System Data Programming Main Menu 3.Choose Station Setting 1 from the Station Menu. Station Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] 1. Line 2. Station 3. System 4. Toll Restriction 5. ARS 6. Aux. Ports 7. Additional Function 8. Caller ID Select the number: [2] 1. Station Setting 2. COS & Mailbox ID 3. CO line Outgoing 4. DIL 1:N 5. ISDN Extension Setting 6. SDN Extension CO outgoing 7. Flexible CO Keys 8. Flexible PF Keys 9. DSS 10. Lunch/Break Group 11. FWD/DND Setting 12. FWD/DND Setting (OPX) Select the number: [1]
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 57 4.Enable XDP ports. Place Voice Mail extensions in Extension Group 8. Station Setting 1 5.Return to the System Data Programming Main Menu. Select System. 6.Choose Miscellaneous from the System Menu. System Menu Jack EXT Name X E Doorphone LCS D X Day Night Mode P G 1 2 3 4 1 2 3 4 01-1 [ 101 ] [ ] N 01-2 [ 201 ] [ ] - 02-1 [ 102 ] [ ] N 02-2 [ 202 ] [ ] - 03-1 [ 103 ] [ ] N 03-2 [ 203 ] [ ] - 04-1 [ 104 ] [ ] N 04-2 [ 204 ] [ ] - 05-1 [ 105 ] [ ] Y 05-2 [ 205 ] [ ] - 06-1 [ 106 ] [ ] Y 06-2 [ 206 ] [ ] - 07-1 [ 107 ] [ ] N 07-2 [ 207 ] [ ] - 08-1 [ 108 ] [ ] N 08-2 [ 208 ] [ ] - [ 1 ] Y Y Y Y Y Y Y Y Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 8 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N N [ 1 ] N N N N N N N N Stop Rec [ 1 ] N N N N N N N NFWD N/A TimeCordless PITS [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00] [00]N – N – N – N – N – N – N – N – 01. Day/Night 02. Class of Service 03. Emergency/Quick Dial 04. Speed Dial 05. Absent Message 06. Flexible Numbering 07. Account Code 08. Special Carrier 09. Timer 10. Voice Mail 11. Voice Mail Integration 12. UCD 13. Phantom14. Opera/Manager/EXT Group 15. Miscellaneous 16. Caller ID Modification 17. Switch Type 18. DID 19. Lunch/Break Time 20. System Time 21. Version 22. ISDN Card 23. T1 Card 24. T1 Minor Error Select the number: [15]
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 58INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 7.Choose the Call Hunting extension group. Set the last extension group to [A] for Automated Attendant. Miscellaneous 8.Return to the System Data Programming Main Menu. Select Line and then select CO Line Setting 1. Program all lines DIL to the first extension of the Voice Mail hunt group. CO Line Setting 3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool 1.Go to the Main Menu. Choose System Data Programming. (BATCH [1] or INTERACTIVE [2]) Expansion Card Type (Master) => (Slave ) => Local Access => Priority = Disable Off EXT Number Enable Disable => Enable => [01:00] AM => [ ] 1 D2 D3 D4 D5 D6 D7 D8 [1] [2] [3] [4] [5] [6] [7] [8] 12345678 AEXP1 COT COTEXP2 EXT1 EXT1EXP3 EXT2 EXT2 TRG No. = Call Hunting => EXG No. = SPD TRS Override => HOTEL FEATURE => DID SELECT =>CO Auto-Hold by Push DSS-KeyCO-Key => Off-Hook Monitor => Adjust Time PBX CodeCaller ID Extension EXP 1 Not Stored EXP 2 Not Stored EXP 3 Not Stored EXP 4 Not Stored CO C T D PD C CPC DIL 1:1 No O R I PT I Detection EXT No LF NGA SM D Out NightMode Day 01 Y [1] D 1080 N DisableEXT[205] EXT[205] 02 Y [2] D 1080 N DisableEXT[205] EXT[205] 03 Y [3] D 1080 N DisableEXT[205] EXT[205] 04 Y [4] D 1080 N DisableEXT[205] EXT[205] 05 Y [5] D 1080 N DisableEXT[205] EXT[205] 06 Y [6] D 1080 N DisableEXT[205] EXT[205] 07 Y [7] D 1080 N DisableEXT[205] EXT[205] 08 Y [8] D 1080 N DisableEXT[205] EXT[205] 09 Y [8] D 1080 N DisableEXT[205] EXT[205] 10 Y [8] D 1080 N DisableEXT[205] EXT[205] 11 Y [8] D 1080 N DisableEXT[205] EXT[205] 12 Y [8] D 1080 NR E V Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Reg. Disable Disable Disable Disable Disable Disable Disable Disable Disable Disable Disable Disable DisableEXT[205]DIL 1:1 Break Grroup Lunch Group [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] EXT[205]
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 59 • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3). • Before choosing Interactive Programming, you must connect with the system in the DSHS Connect/Disconnect menu. Main Menu 2.Choose Station (ALT-S) from the System Data Programming Main Menu. System Data Programming Main Menu 3.Choose Settings (1) in the Sub Menu. Sub Menu 4.Choose which single line extensions will be attached to Voice Mail. If using XDP ports, enable XDP for the connect jacks. Place Voice Mail extensions in Extension Group 8. 1. System Date Programming (BATCH) 2. System Date Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select menu Number:[ ] AuxPorts (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS (ALT-T) ARS (ALT-A) Settings (1) Settings (2) CO Line (O)utgoing (D)il Line 1:N Flex (C)o Keys :1-24 Flex (P)F Buttons :1-12 1 2 O D C P
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 60INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Station Setting 1 5.Select SAVE(F7). Return to the System Data Programming Main Menu. Select System. 6.Choose System (ALT-Y) from the System Data Programming Main Menu. System Data Programming Main Menu Jack Ext. Name XDP EXG Day Night LCS Mode DoorPhone [ 1 ] [Y] [Y] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 8 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] [ 1 ] [N] [N] [STOP REC] [ 1 ] [N] [N] 1-1 [11 ] [ ] [N] 1-2 [21 ] [ ] 2-1 [12 ] [ ] [N] 2-2 [22 ] [ ] 3-1 [13 ] [ ] [N] 3-2 [23 ] [ ] 4-1 [14 ] [ ] [N] 4-2 [24 ] [ ] 5-1 [15 ] [ ] [Y] 5-2 [25 ] [ ] 6-1 [16 ] [ ] [N] 6-2 [26 ] [ ] 7-1 [17 ] [ ] [N] 7-2 [27 ] [ ] 8-1 [18 ] [ ] [N] 8-2 [28 ] [ ] Auxports (ALT-U) Manager (ALT-M) System (ALT-Y) CO-Line (ALT-L) Station (ALT-S) TRS (ALT-T) ARS (ALT-A)