Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							7.4 TROUBLESHOOTING GUIDE
SYSTEM MAINTENANCE AND TROUBLESHOOTING
161
Unable to make 
reconnection when the line is 
busy.• Improper setting of the busy 
signal reconnection procedure.• Readjust the busy signal 
reconnection procedure to that 
of the connected PBX.
Unable to make a no-
response reconnection.• Improper setting of the no-
response reconnection 
procedure.• Readjust the no-response 
reconnection procedure to that 
of the connected PBX. Ta b l e  3 0  
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION 
						

							7.5 SPECIFICATIONS
162SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.5 SPECIFICATIONS
Table 31 
Port: 2 Digital/Analog ports
Dialing Method: DTMF/Pulse (10/20 pps)
Flash Time: 100/300/600/900 ms (programmable)
CPC Detection 6.5/150/300/450/600 ms (programmable)
Type of Line: Loop start minimum Loop Current: 20 mA
 minimum Line Voltage: 7 V DC
 minimum Ringing Voltage: 40 V AC
Extension Numbering: 2 to 5 digits (programmable)
Pause Time: 1 to 9 s (programmable)
Message Waiting Lamp: Programmable DTMF sequence.
Main CPU: 16-bit microprocessor
Capacity for Flash Memory: TVS50: 2 h (expandable)
TVS80: 6 h (non-expandable)
Number of Mailboxes: TVS50: Max. 32
TVS80: Max. 64
(including System Manager and Message Manager 
mailboxes)
Number of Messages: Max. 100 per mailbox (programmable)
Personal Greeting Message Length: 8 to 60 s (programmable)
Message Retention Time: 1 to 30 days or unlimited (programmable)
Maximum Message Length: 1 to 6 min (programmable)
Reports: Mailbox Assignment, COS (Class of Service) Assignment, 
System Service Report, Call Account Report, Port Usage 
Report, Flash Memory Usage Report, Mailbox Usage 
Report, FAX Call Report
Connections Telephone Line:
Modular connectors   2
In case of Inband, 2-conductor wire   2
In case of APT, 4-conductor wire with APT interface   2
In case of DPT, 4-conductor wire with DPT interface   1
Data Port: RS-232C interface port
Environmental Requirements: 0 - 40 °C {32 - 104 °F}, 10 - 90 % relative humidity
Power Source: 120 V AC, 60 Hz
Power Consumption: Approx. 10 W 
						

							7.5 SPECIFICATIONS
SYSTEM MAINTENANCE AND TROUBLESHOOTING
163
Dimensions (H   W   D): 173   318   65 mm {6-13/16   12-1/2   2-9/16}
Mass (Weight): Approx. 1.2 kg {2.7 lb.}Table 31  
						

							7.5 SPECIFICATIONS
164SYSTEM MAINTENANCE AND TROUBLESHOOTING 
						

							SYSTEM FEATURES 165
Appendix A
SYSTEM FEATURES 
						

							A1 SYSTEM FEATURES 
166SYSTEM FEATURES 
A1 SYSTEM FEATURES 
The Voice Processing System has many features that are available to the system administrator, 
the system manager, and/or system subscribers. The tables on the following pages list and 
briefly describe each key VPS system feature. In addition, references to specific sections of this 
manual and the Subscriber Guide are provided in the reference column that pertains to each 
feature listed. The specific procedure steps required to initiate, access, or utilize each feature 
are detailed at these reference points.
Table 32 
FEATURE DESCRIPTION REFERENCE
Alternate Extension 
Groupa group of extensions, which require a 
different call transfer sequence than normal, 
into a separate group.• See Dialing Parameters in 
3.2.4 PBX Interface 
Parameters.
• See Alternate Extension 
Assignment in 
B5.1 Automated Attendant 
Parameters.
• See Alternate Extension 
Group in Glossary.
APT Integration is the interface data link that permits certain 
information and command functions to be 
sent to the VPS by the PBX. The information 
and command functions include: Auto 
Configuration, Caller ID Call Routing, Caller 
Name Announcement (System/Personal), 
Direct Mailbox Access, Intercom paging, 
Live Call Screening, Personal Greeting for 
Caller ID Two-Way Recording, Two-Way 
Transfer.• See VOICE MAIL in 
1.3.3 Which Phone Systems 
are Compatible?
• See 1.4.2 APT Integration.
• See 1.4.3 Connection 
Example — APT Integration.
• See 2.7 CONNECTIONS.
• See 3.1.1 APT/DPT or Inband 
Signaling?.
• See Section 4 INTEGRATING 
THE VPS WITH THE 
PANASONIC KX-TA 
ANALOG PBX AND KX-TD 
DIGITAL PBX.
• See APT Integration in 
Glossary.
Auto Configuration 
(APT/DPT 
Integration Only)creates mailboxes by obtaining extension 
numbers from the Panasonic KX-TA624 or 
KX-TD series telephone system.
Also sets the time and date automatically by 
obtaining time information.• See System Components in 
1.3.2 System Components.
• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Creating Mailboxes in 
5.1.3 Starting the Quick Setup
• See Auto Configuration in 
Glossary. 
						

							A1 SYSTEM FEATURES
SYSTEM FEATURES 
167
Auto Forwarding forwards or copies messages not retrieved 
from one mailbox to another, after a specified 
period of time. This service is only available 
to subscribers. Class of Service programming 
determines the mailboxes that can use this 
feature. Messages marked as private cannot 
be forwarded.• See Private Message in this 
Ta b l e .
• See Authorization for Auto 
Forwarding in Table 37 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Auto Forwarding in 
Glossary.
Automated 
Attendantanswers incoming calls and routes those calls 
to the desired extension. The service can be 
assigned on a port-by-port basis and day/
night basis.• See 5.2.10 Automated 
Attendant.
• See 5.4 AUTOMATED 
ATTENDANT PARAMETERS.
• See B5.1 Automated 
Attendant Parameters.
• See Automated Attendant in 
Glossary.
Broadcasting 
Messagespermit the system manager to deliver the 
same message to all VPS subscribers at the 
same time.
This feature is only available to the system 
manager.• See Delivering Messages to All 
Mailboxes (Broadcasting 
Messages) in 
C6 DELIVERING 
MESSAGES.
Busy Coverage 
Modespecifies how calls to the operator will be 
handled when the line is busy. The Busy 
Coverage options that are available include: 
Hold, No Answer Coverage, Call Waiting, 
and Disconnect Message.• See Busy Coverage Mode in 
Table 23 in 5.4.3 Operators 
Parameters.
• See Busy Coverage Mode in 
Table 41, 42 and 43 in 
B5 SYSTEM 
ADMINISTRATION - 
SERVICE SETTINGS. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

							A1 SYSTEM FEATURES 
168SYSTEM FEATURES 
Call Services include a series of both incoming and 
outgoing call services.
Incoming Call Services - Automated 
Attendant Service, Voice Mail Service, 
Interview Service, Custom Service.
Outgoing Call Services - Message Waiting 
Notification, and External Message Delivery.• See Port Service Setting in 
5.1.3 Starting the Quick 
Setup.
• See Incoming Call Service in 
Table 22 in 5.3.1 Port Service 
Menu.
• See Incoming Call Service in 
Table 39 in B4.1 Port 
Assignment.
Call Transfer Status permits subscribers to specify how the VPS 
will handle calls to their individual 
extensions. Call Transfer Status options 
include — Call Screening, Call Blocking, 
Intercom Paging, and Calling a Beeper.• See Calling a Beeper in this 
Ta b l e .
• See Intercom Paging (APT/
DPT Integration Only) in this 
Ta b l e .
• See Call Transfer in Glossary.
• See 4.1  Call Transfer Status in 
the Subscribers Guide.
Callback Number 
Entryenables the caller to leave a callback number 
in several different ways depending upon 
which option is programmed into the system. 
The feature can forward the callback number 
to a beeper.• See Notification Setting in 
B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Beeper Callback No.Entry 
Mode in Table 37 and 38 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters - 
Message Waiting Notification 
in B6.7 Other Parameters.
Caller ID Call 
Routing (APT/DPT 
Integration Only)allows the System Administrator to assign up 
to 120 Caller ID numbers and program the 
route for the calls from these assigned 
numbers to the desired extension, mailbox 
(System Group Distribution List included) or 
Custom Service.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See B5.3 Caller ID Call 
Routing Parameters.
• See Caller ID Call Routing in 
Glossary.
Caller ID Screening 
(APT/DPT 
Integration Only)allows extension users to hear pre-recorded 
caller names when calls from assigned 
numbers are transferred from the VPS to the 
extension users.• See Caller Name 
Announcement-Personal and 
Caller Name Announcement-
System in this Table. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

							A1 SYSTEM FEATURES
SYSTEM FEATURES 
169
Caller Name 
Announcement-
Personal (APT/DPT 
Integration Only) allows subscribers to assign up to 30 Caller 
ID numbers and record a caller name for each 
Caller ID number from their telephone. The 
caller name is announced when subscribers 
listen to the messages from assigned numbers 
left in their mailbox. It is also announced 
when calls from assigned numbers are 
transferred from the VPS to the subscribers 
(Caller ID Screening.)
Caller ID Screening is enabled or disabled in 
the COS (Class of Service) settings.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Number of CIDs for Caller 
Name Announcement and 
Caller ID Screening in Table 
37 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Caller Name 
Announcement (System/
Personal) in Glossary.
• See 4.12  Personal Caller 
Name Announcement in the 
Subscribers Guide.
Caller Name 
Announcement-
System (APT/DPT 
Integration Only)allows the System Administrator to assign up 
to 120 Caller ID numbers. Each Caller ID 
number can have a caller name recorded by 
the Message Manager. The caller name is 
announced when extension users listen to the 
messages from assigned numbers left in their 
mailbox. It is also announced when calls from 
assigned numbers are transferred from the 
VPS to the extension users (Caller ID 
Screening.)
Caller ID Screening is enabled or disabled in 
the COS (Class of Service) settings. 
If the same Caller ID number is programmed 
for both the system and personal caller name 
announcement, the VPS will use the personal 
caller name.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Caller ID Screening in 
Table 37 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See B6.6 System Caller Name 
Announcement.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Recording System Caller 
Names in D6 RECORDING 
MESSAGES.
• See Caller Name 
Announcement (System/
Personal) in Glossary. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

							A1 SYSTEM FEATURES 
170SYSTEM FEATURES 
Calling a Beeper allows a subscriber to be notified by a beeper 
when he has a message(s). If the beeper has a 
display, it is possible to send to it a callback 
number. The callback number can be 
recorded when a caller leaves a message. If 
the caller does not leave a callback number, 
the System Callback No., or the callers 
number if it is received through a telephone 
companys Caller ID service, will be sent 
instead.
To utilize this feature, follow the procedure 
below.
1)
Go to the System Administration Top Menu, 
and type 1-2 (Program - Class of Service) and 
COS No.(1-63). Select Yes in the 
Authorization for Message Notification 
parameter. Make 1 selection as you like in the 
Beeper Callback No. Entry Mode parameter.
2)
From the System Administration Top Menu, 
type 1-1-1-Mailbox No.-Y-2-Device No. (1-
3) (Program - Mailbox Setting - Enter/Edit - 
Mailbox No. Entry - Do you want to edit this 
mailbox? - Notification Setting - Device No. 
Entry). For Dial Number parameter: Before 
the beeper number, enter your PBXs line 
access code (for dialing outward). After the 
beeper number enter an X. (This X represents 
the callback number that the caller will enter, 
and later will appear on your beeper.) Finally, 
select Beeper in the Type of Device 
parameter.• See Dial Number and Type of 
Device in Table 36 in B2 
SYSTEM ADMINISTRATION 
- MAILBOXES.
• See Authorization for Message 
Notification and Beeper 
Callback No. Entry Mode in 
Table 37 and 38 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS. Table 32 
FEATURE DESCRIPTION REFERENCE