Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							7.3 SYSTEM REPORTS
SYSTEM MAINTENANCE AND TROUBLESHOOTING
151
Note
An X displayed on the screen indicates that the feature marked with the X is set to YES.
7.3.2 COS (Class of Service) Assignments
This report provides information concerning all Class of Service numbers.
For a complete explanation of COS parameters, please see Table 37 and Table 38 in Appendix 
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) 
PARAMETERS. COS:
CExtn:
AlTrf:
MN2nd:
Bep:Class of Service
Covering Extension 
All Call Transfer to Mailbox 
Message Notification Device 2 
BeeperIVMBOX:
MN1st:
MN3rd:
Te l :Interview Mailbox
Message Notification Device 1
Message Notification Device 3
Telephone
To select the COS Assignments Report, follow the menu path as shown:  
System Administration Top Menu - 2 - 1 - 2
**Mailbox Assignments
JUL-28-1999 11:30 AM **
MBOX         Extn.      Name (Fir/Lst)           COS       CExtn       IVMBOX       AITrf     MN1st      MN2nd      MN3rd
510
511
512
520
521
522
5232
2
16
1
1
21
3261
62
63
--
--
--
--621
611
612
-
888
-
642-
-
-
X
-
-
----
Bep
Tel
---
---
---
------
Tel
Bep
Tel
---
---
------
---
---
Bep
---
---
--- 21
22
23
310
320
4100
4201JONE / DELY
SCHE /----------
MAY /-----------
JONE /----------
DAVE /---------
CLUS / ALCC
WHIT / BLUE
 * * COS Assignments JUL-29-1999 11:30 AM * *
COS
1
2
3
63
64GL
16
16
8
-
-RtN
10
7
7
30
30RtS
10
7
7
6
6Ln
5
3
3
6
6CaN
10
10
10
100
100CaT
10
10
10
100
100RO
L
L
F
L
LSI
N
Y
Y
N
NSP
N
N
N
-
-CW
N
N
N
-
-MC
N
N
N
-
-DM
N
N
N
-
-PG
1
2
3
-
-Pr
U1
U1
S
U1
U1CN
30
30
30
-
-GC
Y
Y
Y
-
-CS
Y
Y
Y
-
-MN
X
X
X
X
 -ED
X
X
-
-
-(pr)
U1
U1
-
-
-AF
-
-
-
-
-(mbox/
-----
-----
-----
-
-dl/
md)
-
-
-
-
- -
-
--
- 
						

							7.3 SYSTEM REPORTS
152SYSTEM MAINTENANCE AND TROUBLESHOOTING
Note
An X displayed on the screen indicates that the feature marked with the X is set to Yes.
7.3.3 System Service Report
The System Service Report provides information about the VPSs usable ports. It also indicates 
the services assigned to each VPS port for Day, Night, and Holiday modes, and all incoming 
and outgoing call services. COS: Class of Service number GL: Personal Greeting Length
RtN: New Message Retention RtS: Saved Message Retention 
Tim e
Ln: Message Length Time CaN: Maximum Message
CaT: Maximum Message Time RO: Message Retrieval Order 
(L=LIFO, F=FIFO)
SI: Message Scanning with 
InformationSP: Play System Prompt after 
Personal Greeting
CW: Use Call Waiting on Busy DM: Direct Mailbox Access
PG: Intercom Paging Group Pr: Prompt Mode (S = System 
Prompts, U1 = User 1 Prompts, 
U2 = User 2 Prompts)
CN: Maximum number of names 
for Personal Caller Name 
AnnouncementGC: Play Personal Greeting for 
Caller ID
CS: Caller ID Screening MN: Authorization for Message 
Waiting Notification
ED (pr): Authorization for External 
Message Delivery (Prompt 
Mode)
(SY= System, U1= User 1, 
U2= User 2, SL= Selective)AF: Authorization for Auto 
Forwarding
(mbox) = Mailbox No
(dl) = Delay Time
(md) = Forwarding Mode
(M= move, C= copy)
To select the System Service Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 1 - 3 
						

							7.3 SYSTEM REPORTS
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KX-TVS50
KX-TVS80
7.3.4 Call Account Report
The VPS can store information for up to 64 outgoing calling sequences (for accounting and 
billing purposes). Outgoing calling information includes the mailbox numbers that executed 
outgoing calls, the telephone numbers called, the call dates, and call duration times. When the 
number of outgoing calling sequences reaches 64, the first 10 items are automatically sent to 
the terminal. Any information sent to the terminal is automatically deleted from the systems 
memory.V. M . :
A.A.:Voice Mail Service 
Automated Attendant 
ServiceC.S.:
I.S.:Custom Service
Interview Service
Grt:
V. M . :Company Greeting No.
Voice Mail Service A.A.:
C.S.:
I.S.:Automated Attendant 
Service
Custom Service
Interview Service
To select the Call Account Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 1 - 4
** System Service Report                                                                JAN-4-2000 4:37 PM **
                      Port         [Day mode]                       [Night mode]
                                          Srv                                Srv
                         1               V.M.                             A.A
                         2               A.A.                              I.S. (700)
       [Holiday List]
                      Day             Srv             Port             Description
                  JAN- 1      C.S.(100)         1-2
NEW YEARS DAY
** System Service Report                                                                 JAN-4-2000 4:37 PM **
 
                      Port           [Day mode]                            [Night mode]
                               Grt         Srv                                     Grt        Srv
                         1      1          V.M.                                    2          A.A
                         2      1          A.A.                                     2          I.S. (700)
       [Holiday List]
                      Day             Srv             Port             Description
                  JAN- 1      C.S.(100)         1-2
NEW YEARS DAY 
						

							7.3 SYSTEM REPORTS
154SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.3.5 Port Usage Report
The Port Usage Report provides information about port usage and allows system and port 
traffic to be measured. The report includes the accumulated duration times of incoming and 
outgoing calling services and the total connect time for each port.
FROM: The date and time of the last clearing of this report 
ED: External Delivery  MN: Message Notification Rcv: Receive
Full-line Time: The total time that both Port 1 and Port 2 were used simultaneously.
7.3.6 Port Usage Statistics Clear
Clears the Port Usage Report for use again.To select the Port Usage Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 1 - 5
To clear the Port Usage Statistics Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 2 - 1
** Call Account                        NOV-14-1999 3:40 PM**
MBOX:111
MBOX:116
MBOX:114
MBOX:118
MBOX:112JAN-4
JAN-7
JAN-7
JAN-8
JAN-87:46
2:26
5:06
9:07
10:2400:01:32
00:03:32
00:02:45
00:01:15
00:04:51DIAL:91111111
DIAL:92222222
DIAL:93333333
DIAL:94444444
DIAL:95555555 PM
PM
PM
AM
AM
** Port Usage Report                      JAN-4-1999 7:46 PM**
FROM : : JAN-3-1999 9:53 AM
Port
1
2
TotalED
8
4
9MN
0
0
0Rcv
84
21
105Connect Time
02:10:19
00:18:54
02:39:13
Full-line Time 00:10:15 
						

							7.3 SYSTEM REPORTS
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Type [Y] (yes) or 
[N] (no). If Y is entered, the system will clear the data. Wait until Port 
Usage Report Data Cleared!! appears on the screen before proceeding.
7.3.7 Flash Memory Usage Report
The Flash Memory Usage Report indicates the amount of flash memory storage used and the 
flash memory availability in minutes. It also presents the following statistics:
• The number of messages that were recorded by callers and were copied since the last 
clearing of this report.
• The number of messages that were copied since the last clearing of this report.
• The number of messages that were deleted by subscribers, and expired and were removed 
by the system since the last clearing of this report.
• The number of messages that expired and were removed by the system since the last 
clearing of this report.
KX-TVS50
KX-TVS50 with an optional expansion memory card (KX-TVS52)To select the Flash Memory Usage Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 1 - 6
System Reports - System Report Clear - Port Usage Statistics Clear
     May I clear a port usage report data?  (Y/N) : =
** Flash Memory Usage Report                                                   JAN-22-1999 8:30 PM **
                     Drive                   Avail          Used            (%)
                         1                    119 min        1min            (1)
                 FROM : :   JAN-21-1999 10:20 PM **
                                                         New           Cpy            Del             Exp
                 MSGs                               10                0               10                0
** Flash Memory Usage Report                                                   JAN-22-1999 8:30 PM **
                     Drive                   Avail          Used            (%)
                         1                    119 min        1min            (1)
                         2                    120 min        0min            (0)
                 FROM : :   JAN-21-1999 10:20 PM 
                                                         New           Cpy            Del             Exp
                 MSGs                               10                0               10                0 
						

							7.3 SYSTEM REPORTS
156SYSTEM MAINTENANCE AND TROUBLESHOOTING
KX-TVS80
Drive: Specifies the memory card. 1 is the MASTER memory card (factory provided). 2 is 
the SLAVE memory card.
FROM: The date and time of the last clearing of this report 
Cpy: Copy (Transfer) Del: Deleted  Exp: Expired and Removed
7.3.8 Flash Memory Usage Statistics Clear
The Flash Memory Usage Report can be cleared of all values and prepared for use again.
Type [Y] (yes) or 
[N] (no). If Y is entered, the system will clear the data. Wait until Flash 
Memory Usage Report Data Cleared!! appears on the screen before proceeding.
7.3.9 Mailbox Usage Report
The Mailbox Usage Report provides information about the usage at specific mailbox. It 
includes the number of recorded messages, the total amount of outgoing calling time, and 
external message, message notification and group message delivery. To clear the Flash Memory Usage Report, follow the menu path as shown:
System Administration Top Menu - 2 - 2 - 2
To select the Mailbox Usage Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 1 - 7
** Flash Memory Usage Report                                                   JAN-22-1999 8:30 PM **
                     Drive                   Avail          Used            (%)
                         1                    120 min        0min            (0)
                         2                    240 min        0min            (0)
                 FROM : :   JAN-21-1999 10:20 PM 
                                                         New           Cpy            Del             Exp
                 MSGs                                0                 0                0                 0
System Reports - System Report Clear - Flash Memory Usage Statistics Clear
     May I clear a Flash Memory usage report data ?  (Y/N) : = 
						

							7.3 SYSTEM REPORTS
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Note
Specify the range or the mailbox number. To obtain information on specific mailboxes from 
No. 200 to No. 209, Type [20 ] and Press RETURN, or [200] [,] [209] and Press RETURN
.
Note
New MSGs/Received MSGs/ED MSGs are current status indications. All else are 
accumulated indications since the last clearing of this report
.
7.3.10 Mailbox Usage Statistics Clear
The Mailbox Usage Report can be cleared of all values and prepared for use again. FROM: The date and time of the last clearing of this report ED: External Delivery
MN: Message Notification IM: Interview message
GM: Personal/System Group Distribution List AF: Auto Forwarding
LD: Long distance call (10 digits or more)
Lcl: Local call (less than 10 digits) Rcv: Received 
Del: Deleted Exp: Expired
To clear the Mailbox Usage Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 2 - 3
Enter the Range : = 111
 ** Mailbox Usage Report                                                                                                JAN-4-1999 7:46 PM**
MBOX:111 [JONE BLUE]
New                   MSGs         4
Received            
ED                     
FROM : :                                              JAN-3-1999 9:53 AM
Subscriber Access Time 00:00:40
MBOX Use Time                                        00:00:12 of 01:40:00 ( 1% Used)
                                         ED                         MN                     IM                  GM             AF
Feature Usage                   11                           31                      20                    14              22MSGs         6
MSGs         0
                                         LD                         Lcl                     Beep               Extn.
Outcalling                          6                            13                        0                    28
(Time)                         00:05:10                  00:10:45              00:00:00        00:31:21
                                        Rcv                         Del                    Exp          
MSG Received                 42                           30                      11 
						

							7.3 SYSTEM REPORTS
158SYSTEM MAINTENANCE AND TROUBLESHOOTING
Type [Y ] (yes) or 
[N] (no). If Y is entered, the system will clear the data. Wait until Mailbox 
Usage Report Data Cleared!! appears on the screen before proceeding.
7.3.11 Fax Call Report
The Fax Call Report provides information about fax transfer when the VPS receives a fax 
signal. It includes the fax data receiving date, the port number used, and the fax transfer status 
for up to 64 fax messages. 
7.3.12 Fax Call Statistics Clear
The Fax Call Report can be cleared of all values and prepared for use again.To select the Fax Call Report, follow the menu path as shown: 
System Administration Top Menu - 2 - 1 - 8
FAX-1: Main facsimile machine FAX-2: Alternate facsimile machine
connect: Call was answered by the facsimile machine no-ans.: No Answer
To clear the Fax Call Statistics Report, follow the menu path as shown:
System Administration Top Menu - 2 - 2 - 4
System Reports - System Report Clear - Mailbox Usage Statistics Clear
     Enter the Range : =
     May I clear a mailbox usage report data ? (Y/N) : =
 ** Fax Call Report                                                                             NOV-14-1999 3:50 PM**
   [DATE/TIME]                   [PORT]                  [FAX-1]         [FAX-2]
   JAN-11       11:15 AM            1                        connect
   MAR-01     07:58 PM             2                         (busy)           (no-ans.)
   MAR-01     10:23 AM            1                         (busy)            connect
                            
System Reports - System Report Clear - Fax Call Report Clear
     May I clear a fax call report data ?  (Y/N) : = 
						

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Type [Y] (yes) or 
[N] (no). If Y is entered, the system will clear the data. Wait until Fax Call 
Report Data Cleared!! appears on the screen before proceeding.  
						

							7.4 TROUBLESHOOTING GUIDE
160SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.4 TROUBLESHOOTING GUIDE
Table 30 
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION
Nothing is heard from the 
VPS when accessing the VPS 
even though APT 
Integration has been 
established.• Bad connection with PBX. • Check the System Program 
[130] of the KX-TA624 to see if 
the programming agrees with 
the actual connection.
The VPS does not operate.
• Bad printed circuit board.
• Bad connection with PBX.
• Incomplete card attachment.• Change the printed circuit 
board.
• Check the connection between 
the VPS and PBX.
• Attach the card firmly.
Dialing is not registered.
• A pulse phone is being used by 
mistake.
• Improper setting of integration 
mode.• Change to a touch tone phone.
• Adjust the integration mode 
properly between the VPS and 
your PBX.
Line disconnection occurs 
while transferring an outside 
call.
Outside calls cannot be 
transferred.• Improper setting of the 
sequence.
• Improper setting of the 
hooking time.
• Improper setting of the CPC 
signal.• Adjust the transfer sequence to 
that of the connected PBX and 
reset.
• Adjust the hooking time to that 
of the connected PBX and reset.
• Adjust the CPC signal to that of 
the connected PBX and reset.
Unable to make outside calls.
• Improper setting of the outside 
call dial mode.
• Improper setting of the outside 
call dial procedure.• Reset the outside call dial mode 
(tone/pulse) properly.
• Reset the outside line access 
sequence of the connected 
PBX.
Unable to call an extension.
• Improper setting of extension 
numbering plan.• Adjust the extension numbering 
plan properly.
Unable to access the 
mailbox.• Improper setting of the number 
of digits in the mailbox 
number.• Readjust the number of digits in 
the mailbox number.
Connected terminal (RS-
232C port) does not operate.• Improper connection.
• Improper setting of the 
parameter.• Connect the cable firmly.
• The terminal and VPS should 
have the same parameter 
settings for Baud Rate, Word 
Bit Length, Parity and Stop Bit 
Length.