Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							B4 SYSTEM ADMINISTRATION - PORT SERVICE
SYSTEM ADMINISTRATORS GUIDE
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B4 SYSTEM ADMINISTRATION - PORT 
SERVICE
One of 4 incoming call services can be assigned to each VPS port: Voice Mail, Automated 
Attendant, Interview Service, or Custom Service.
The Port Assignment menu allows the company greeting number (KX-TVS80 only), prompt 
mode, and delayed answer time to be programmed.
Settings for Caller ID Call Routing and Holiday Service have priority over settings for Port 
Service.
B4.1 Port Assignment
Port 1 - Day Mode
To access the Port Service Menu, follow the menu path as shown:
System Administration Top Menu - 1 - 3
To select the day or night mode for the selected port, follow the menu path as shown:
System Administration Top Menu - 1 - 3 - Port No. (1-2) 
To select the Day Mode Features for Port 1, follow the menu path as shown:
System Administration Top Menu - 1 - 3 - Port No. (1) - 1 
Ta b l e  3 9  
Parameter Value Range
(Default)Description/Function
Company 
Greeting No.
*1
1-32
(None)Specifies which Company Greeting will be used to greet 
callers to this port. 
						

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Port 1 - Night Mode
Note
The port assignment procedure for Port 2 is the same as Port 1.Incoming Call 
Service1. Voice Mail
2. Auto. Attn.
3. Interview
4. Custom
(Auto. Attn.)Specifies one of 4 incoming call services.
Note 1: When you specify the Interview Service, one of 
Subscribers Interview mailbox numbers should also be 
specified. 
Note 2: When you specify the Custom service, one of 100 
(1-100) Custom service numbers should also be specified.
Incoming Call
Service Prompt1. System
2. User 1
3. User 2
4. Selective
(User 1)Specifies the language of voice prompts to be played on 
this port.
Note 1: This parameter is not valid if incoming call 
service is set to Interview or Custom.
Note 2: If Selective is specified, you will need to select 
a prompt available for rotary callers. See Prompt for 
Rotary Callers below.
Prompt for
Rotary Callers1. System
2. User 1
3. User 2
(System)Specifies in which language rotary callers hear the voice 
prompts when they cannot enter any digit to select a 
Prompt Selection Number while Multilingual selection 
menu message is being played.
Delayed 
Answer
Tim e0-60 s
(0)Specifies whether the port answers immediately (0) or 
with delay (1 - 60 s).
*1Available for the KX-TVS80 only.
To select the Night Mode Features for port 1, follow the menu path as shown:
System Administration Top Menu - 1 - 3 - Port No. (1) - 2Table 39 
Parameter Value Range
(Default)Description/Function 
						

							B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS
SYSTEM ADMINISTRATORS GUIDE
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B5 SYSTEM ADMINISTRATION - SERVICE 
SETTINGS
B5.1 Automated Attendant Parameters
The Automated Attendant Service has 3 main functions: Department or Speed Dialing, 
Operators Parameters, and Alternate Extension.
Department Dialing
Department Dialing is a speed-dialing feature that permits a caller to reach the intended 
extension by dialing a single digit (1 - 9).
Operators Parameters
Used to specify the operators (operator 1, 2, 3) extensions and mailboxes and how operator-
seeking calls are treated.
Operators parameters can be individually set for both Day and Night mode.To select the Automated Attendant Parameters, follow the menu path as shown:
System Administration Top Menu - 1 - 4- 1 
To select Department Dialing, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 1
Table 40 
Parameter Value Range
(Default)Description/Function
Department
Dialing No. 1-92-5 digits
(None)Specifies the department extension number.
Note 1: The Extension Group List or Logical Extension 
Numbers cannot be assigned.
Note 2: The Message Manager must record the 
Department Dialing menu. 
						

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Operators Parameters - Day Mode - Operator 1
This parameter is used to enable or disable the Operator Service. It specifies Operator 1s 
extension and the treatment of the calls transferred to that extension. The assigned extension 
number for Operator 1 in the Day Mode will be for the Message Manager. When Operator 
service is enabled, operator-seeking calls are first transferred to Operator 1s extension.To select Operators Parameters, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 2
To select Operator Parameters - Day Mode - Operator 1, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 1
Table 41 
Parameter Value Range
(Default)Description/Function
Operator
Service1. Disable
2. Enable
(Enable)Used to turn the Operator Service feature on or off.
Note: All no-DTMF-input calls in Automated Attendant 
Service are transferred to the General Delivery Mailbox 
when the Operator Service is disabled.
Operators
Extension1-5 digits 
(0)Used to select the extension number for Operator 1.
Note 1: The default setting (0) cannot be used with the 
Message Waiting Notification - Lamp feature. An 
extension number must be assigned that is included in the 
Extension Numbering Plan.
Note 2: The extension number must be an unassigned one.
Operators
Mailbox No.2-5 digits
(998)Callers to Operator 1 are prompted to leave a message in 
this mailbox depending upon how the Busy Coverage or 
No Answer Coverage modes are set. 
						

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Note
Extension Call Forwarding to the VPS can override the operator call coverage settings 
depending on the timing parameters of the PBX and VPS. Even if the operator call coverage 
parameters are set to Next Operator on Busy/ No Answer, the call may go to the VPS (if 
the Operator has set the call forwarding to the VPS).Operator No 
Answer Time10-60 s
(30)When a call to Operator 1, 2, or 3 is not answered within 
the time set, the VPS will offer other options as defined by 
the No Answer Coverage Mode.
Note: This timer applies to Operator 1, 2, and 3.
Busy Coverage
Mode1. Hold
2. No Answer
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)Specifies how calls are handled when the Operator 1 
extension is busy.
1. Hold - The caller is automatically placed on hold and 
the Operator 1 extension is called again.
2. No Answer Coverage - The caller is offered one of the 
options specified by the No Answer Coverage Mode.
3. Call Waiting - Operator 1 is signaled when another call 
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call 
after playing 
Thank you for calling.
No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect 
Message
4. Next Operator 
(Caller Select)Specifies how Operator 1 calls are handled when not 
answered within the time period set through the Operator 
No Answer Time mode.
1. Caller Select - This selection allows the caller to leave 
a message or call another extension.
2. Leave Message - The caller is instructed to leave a 
message in Operator 1s mailbox.
3. Disconnect Message - The caller is disconnected after 
playing 
Thank you for calling.
4. Next Operator - The system transfers the call to 
Operator 2.
Message 
Repeat Cycle1-3 times
(3)Specifies the number of times that the system will play the 
Automated Attendant top menu.Table 41 
Parameter Value Range
(Default)Description/Function 
						

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Operators Parameters - Day Mode - Operator 2
Operator-seeking calls are received at Operator 2 when Operator 1 is busy or does not answer 
and Operator 1s parameters are set as follows.
• Busy Coverage Mode - No Answer Coverage
• No Answer Coverage Mode - Next Operator
To select Operator Parameters - Day Mode - Operator 2, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 2
Table 42 
Parameter Value Range
(Default)Description/Function
Operators 
Extension1-5 digits
(None)Used to select the extension number for Operator 2. Any 
valid extension number can be assigned.
Operators
Mailbox No.2-5 digits
(None)Used to specify the mailbox number for Operator 2. 
Callers to Operator 2 are prompted to leave a message in 
this mailbox depending upon how the Busy Coverage or 
No Answer Coverage modes are set.
Busy Coverage 
Mode1. Hold
2. No Answer 
Coverage
3. Call Waiting
4. Disconnect 
Message
(Hold)Specifies how calls are handled when the Operator 2 
extension is busy.
1. Hold - The caller is automatically placed on hold and 
the Operator 2 extension is called again.
2. No Answer Coverage - The caller is offered one of the 
options specified by the No Answer Coverage Mode.
3. Call Waiting - Operator 2 is signaled when another call 
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call 
after playing 
Thank you for calling. 
						

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Operators Parameters - Day Mode - Operator 3
Operator-seeking calls to Operator 3, when Operator 2 is busy or unanswered and Operator 2s 
parameters are set as follows.
• Busy Coverage Mode - No Answer Coverage
• No Answer Coverage Mode - next Operator No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect 
Message
4. Next Operator
(Caller Select)Specifies how Operator 2 calls are handled when not 
answered within the time period set through the 
Operator No Answer Time mode.
1. Caller Select - This selection allows the caller to leave 
a message or call another extension.
2. Leave Message - The caller is instructed to leave a 
message in Operator 2s mailbox.
3. Disconnect message - The caller is disconnected after 
playing 
Thank you for calling.
4. Next Operator - The system transfers the call to 
Operator 3.
To select Operator Parameters - Day Mode - Operator 3, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 3
Ta b l e  4 3  
Parameter Value Range
(Default)Description/Function
Operators 
Extension1-5 digits
(None)Used to select the extension number for Operator 3. Any 
valid extension number can be assigned.
Operators 
Mailbox No.2-5 digits
(None)Used to specify the mailbox number for Operator 3. 
Callers to Operator 3 are prompted to leave a message in 
this mailbox depending upon how the Busy Coverage or 
No Answer Coverage modes are set.Ta b l e  4 2  
Parameter Value Range
(Default)Description/Function 
						

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Notes
An operator-seeking call is always first transferred to Operator 1. The call is then 
transferred to Operator 2 and Operator 3 respectively, depending on system programming.
Next Operator cannot be set for No Answer Coverage Mode of Operator 3.
Operators Parameters - Night Mode - Operator 1, 2, 3
Same as Day Mode.
Alternate Extension Assignment
Used to assign extensions that should be transferred differently from the normal extension 
transfer sequence. Calls to the extensions in this group will be transferred following the 
sequence defined by Alternate Extension Transfer Sequence (See Alternate Extension 
Transfer Sequence in Table 68 in B7.3 PBX Interface Parameters).Busy Coverage 
Mode1. Hold
2. No Answer 
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)Specifies how calls are handled when the Operator 3 
extension is busy.
1. Hold - The caller is automatically placed on hold and 
the Operator 3 extension is called again.
2. No Answer Coverage - The caller is offered one of the 
options specified by the No Answer Coverage Mode.
3. Call Waiting - Operator 3 is signaled when another call 
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call 
after playing 
Thank you for calling.
No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect 
Message
(Caller Select)Specifies how Operator 3 calls are handled when not 
answered within the time period set through the 
Operator No Answer Time mode.
1. Caller Select - This selection allows the caller to leave 
a message or call another extension.
2. Leave Message - The caller is instructed to leave a 
message in Operator 3s mailbox.
3. Disconnect message - The caller is disconnected after 
playing 
Thank you for calling. Table 43 
Parameter Value Range
(Default)Description/Function 
						

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Alternate Extension Group - Enter
The system can create up to 32 extensions that use the same alternate transfer sequence.
Alternate Extension - Delete
The system can delete extension numbers from the alternate extension group.
Alternate Extension - Listing
Lists all of the extensions registered in the alternate extension group.To select the Alternate Extension Assignment Parameter, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 3
To select the Alternate Extension - Enter Parameter, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 3 - 1
Ta b l e  4 4  
Parameter Value Range
(Default)Description/Function
Alternate 
Extension 
(1-32)2-5 digits
(None)Specifies an extension, which requires a different 
transfer sequence than normal.
Note: The Extension Group List or Logical Extension 
Numbers cannot be assigned.
To select the Alternate Extension - Delete Parameter, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 1 - 3 - 2
To select the Alternate Extension - Listing Parameter, follow the menu path as 
shown:
System Administration Top Menu - 1 - 4 - 1 - 3 - 3 
						

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B5.2 Custom Service
Custom Service is one of 4 incoming call services. By assigning a function to each key, a 
customized key operation service can be provided to callers. A maximum of 100 custom 
services can be established up to 8 layers deep.
To select the Custom Service Parameter, follow the menu path as shown:
System Administration Top Menu - 1 - 4 - 2 - Custom Service No. (1-100)
Table 45 
Parameter Value Range
(Default)Description/Function
Description Up to 32
characters
(None)The information typed in this field is for reference only. 
Any ASCII character (except \) can be used.
Prompt Mode 1. System
2. User 1
3. User 2
(System)Specifies the language of sevices within Custom 
Service.
Note: This parameter overrides Incoming Call Service 
Prompt.
Menu Repeat 
Cycle1-3 times
(3)Specifies the number of times Custom Service menu 
messages are repeated to the caller.
Call Transfer 
AnytimeExtn./Mbx/No
(Extn.)Specifies the destination to which the call is transferred. 
The Extn. setting (enter E) enables callers to be 
transferred directly to their intended party by dialing 
the extension number. The Mbx setting (enter M) 
enables callers to leave messages in a mailbox by 
entering the mailbox number. The No setting (enter 
N) disables extension transfer and mailbox transfer; 
only 1-digit entries work (following the Custom 
Service menu).
Wait for 
Second Digit1-5 s
(1)Resolves the problem when the first digit of the 
extension or mailbox number is the same as one of the 
Custom Service menu choices. The VPS waits the 
specified period of time for a second digit to be dialed. 
If the time period expires without a second digit being 
entered, the system assumes the caller has selected a 
menu choice. This parameter is used only if Call 
Transfer Anytime is set to Ext or Mbx.