Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							Table of Contents11
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM ............................................................................... 132
7.2 UTILITY COMMANDS............................................................................................134
7.2.1 Off-line Set (OFLN) .................................................................................................. 134
7.2.2 On-line Set (ONLN) .................................................................................................. 135
7.2.3 Set Password (PASS) ................................................................................................. 135
7.2.4 Set Time (TIME) ....................................................................................................... 136
7.2.5 Print Reports at Specified Time (PSET).................................................................... 136
7.2.6 Error Log Display (ELOG) ....................................................................................... 137
7.2.7 Saving the System Data to the Backup Device (SAVE) ............................................ 139
7.2.8 Loading New or Saved Data to the VPS (LOAD)..................................................... 141
7.2.9 Print All of the VPS Parameters (GPRN) .................................................................142
7.2.10 Program Version Display (VERS)........................................................................... 143
7.2.11 Custom Service Report (CREP) .............................................................................. 143
7.2.12 Custom Service Menu Access Count Clear (CCLR) .............................................. 145
7.2.13 Message Waiting Lamp Retry Times (MWL) ......................................................... 145
7.2.14 Setting Minimum Recording Length (MRL) .......................................................... 145
7.2.15 Modified Prompt List (MPLT) ................................................................................ 146
7.2.16 Utility Command List (HELP) ................................................................................ 147
7.2.17 Quick Setup (QSET) ............................................................................................... 147
7.2.18 Circuit Condition Display (LMON) ........................................................................ 148
7.2.19 DTMF Information Display (PUTD) ...................................................................... 148
7.3 SYSTEM REPORTS .................................................................................................. 150
7.3.1 Mailbox Assignments................................................................................................ 150
7.3.2 COS (Class of Service) Assignments ........................................................................ 151
7.3.3 System Service Report .............................................................................................. 152
7.3.4 Call Account Report .................................................................................................. 153
7.3.5 Port Usage Report .....................................................................................................154
7.3.6 Port Usage Statistics Clear ........................................................................................ 154
7.3.7 Flash Memory Usage Report..................................................................................... 155
7.3.8 Flash Memory Usage Statistics Clear ....................................................................... 156
7.3.9 Mailbox Usage Report .............................................................................................. 156
7.3.10 Mailbox Usage Statistics Clear ............................................................................... 157
7.3.11 Fax Call Report ....................................................................................................... 158
7.3.12 Fax Call Statistics Clear .......................................................................................... 158
7.4 TROUBLESHOOTING GUIDE ............................................................................... 160
7.5 SPECIFICATIONS .................................................................................................... 162
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES ................................................................................................ 166
Appendix B SYSTEM ADMINISTRATORS GUIDE
B1 SYSTEM NAVIGATION............................................................................................192
B2 SYSTEM ADMINISTRATION - MAILBOXES ..................................................... 196
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) 
PARAMETERS ......................................................................................................... 202
B4 SYSTEM ADMINISTRATION - PORT SERVICE ................................................ 211
B4.1 Port Assignment ........................................................................................................ 211
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS ....................................... 213 
						

							12Table of Contents
B5.1 Automated Attendant Parameters ............................................................................. 213
B5.2 Custom Service ......................................................................................................... 220
B5.3 Caller ID Call Routing Parameters ........................................................................... 223
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS ............. 225
B6.1 System Group Assignment ....................................................................................... 225
B6.2 Day Service ............................................................................................................... 228
B6.3 Holiday Setting ......................................................................................................... 228
B6.4 Daylight Saving Time (DST) .................................................................................... 230
B6.5 Prompt Setting .......................................................................................................... 231
B6.6 System Caller Name Announcement ........................................................................ 232
B6.7 Other Parameters....................................................................................................... 234
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS ................................ 246
B7.1 RS-232C Parameters ................................................................................................. 246
B7.2 Port Setting ...............................................................................................................247
B7.3 PBX Interface Parameters ......................................................................................... 248
Appendix C SYSTEM MANAGERS GUIDE
C1 ACCESSING THE SYSTEM MANAGERS MAILBOX ...................................... 258
C2 SETTING UP MAILBOXES .................................................................................... 259
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS .................................... 262
C4 SETTING THE SYSTEM CLOCK ......................................................................... 268
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 269
C6 DELIVERING MESSAGES ..................................................................................... 271
C7 CUSTOMIZING THE SYSTEM MANAGERS MAILBOX................................ 273
C8 LISTENING TO SYSTEM MANAGER MESSAGES........................................... 274
Appendix D MESSAGE MANAGERS GUIDE
D1 ACCESSING THE MESSAGE MANAGERS MAILBOX ................................... 276
D2 MANAGING THE GENERAL DELIVERY MAILBOX ...................................... 277
D3 SETTING UP MESSAGE WAITING NOTIFICATION ....................................... 279
D4 CUSTOMIZING THE MESSAGE MANAGERS MAILBOX ............................. 281
D5 SETTING THE SYSTEM CLOCK ......................................................................... 283
D6 RECORDING MESSAGES ...................................................................................... 284
D7 LIST OF MODIFIABLE PROMPTS ...................................................................... 289
Glossary........................................................................................................................... 335
Index.................................................................................................................................. 345 
						

							VOICE PROCESSING SYSTEM OVERVIEW13
Section 1
VOICE PROCESSING SYSTEM OVERVIEW 
						

							1.1 WHAT THE VPS CAN AND CANNOT DO
14VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to 
appropriate extensions, takes and stores messages, and notifies subscribers when messages are 
left. Subscribers may send and transfer messages to other subscribers within the system. The 
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are 
confidential; they are stored in a mailbox and retrieved only with the subscribers password. 
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with 
written messages. The messages come directly from the caller, in the callers own voice. To 
further ensure accuracy, the system allows the sender to correct or change messages before 
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
Callers are greeted by a prerecorded message that includes directions for leaving and editing 
messages. The VPS can list single-digit numbers for each available extension or mailbox. 
Callers who know the extension of the person they wish to reach may dial the extension number 
at any time. Callers with rotary phones are transferred to a pre-programmed destination (which 
is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send 
messages to an individual or to several mailboxes at once. The message sender can then verify 
that the other subscriber has received the message.
Receiving Messages:
Subscribers can choose from several different message notification methods. They can be 
notified by: message waiting lamp, beeper, or a call from the system to another line. System 
programming determines whether a subscriber will be notified each time that a message is left. 
(Subscribers can choose to be notified of messages differently depending on the time of day.) 
Mailbox parameters determine maximum length and accommodate 5-100 messages. If the 
system is connected using Digital Integration, subscribers can press a pre-assigned button to 
record conversations in their own mailboxes or other subscribers mailboxes while talking on 
the phone. Digital Integration also allows subscribers to screen messages as they are being left 
or pick up if they choose to take the call. 
						

							1.1 WHAT THE VPS CAN AND CANNOT DO
VOICE PROCESSING SYSTEM OVERVIEW
15
1.1.3 VPS Limitations
The KX-TVS50/80 does not support:
UCD functions 
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions 
and returns to callers to say that all extensions are busy. Calls can be forwarded by the KX-
TVS50/80 to the KX-TD1232/816/308 floating number of a UCD group. The call then rings 
at the next available phone.
The KX-TVS50/80 supports UCD functions with very limited capabilities.
 Because the 
incoming call is forwarded as an intercom path and not a DIL (direct in line), the following 
items will not work:
•
time table
•
overflow function
•
DISA message from a DISA card
•
IRNA
Integration with the wrong PBX or with certain Key Systems presents limitations to the KX-
TVS50/80s standard functions.
 We do not recommend these systems for integration with the 
KX-TVS50/80. The section 1.3.3 Which Phone Systems are Compatible? explains problems 
with compatibility. 
						

							1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
16VOICE PROCESSING SYSTEM OVERVIEW
1.2 SYSTEM ADMINISTRATION, 
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and 
changing system parameters and diagnosing system problems. System Administration is 
accomplished using terminal emulation software.
1.2.2 System Management
Two system functions are performed by the customer — System Management and Message 
Management. System Management is concerned with changing system parameters through the 
System Managers Mailbox.
Message Management is concerned with recording voice prompts through the Message 
Managers Mailbox. These messages include Company Greetings, Company Name, 
Department Dialing menu, Custom Service menus, voice labels for System Group Distribution 
Lists, user prompts, multilingual selection menu and System Caller Names.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned a personal mailbox that they are 
able to personalize. Subscribers can record their name, record personal greetings, set covering 
extensions, record questions for an interview mailbox, set the message reception mode, set 
incomplete call handling status, set call transfer status, enter Personal Group Distribution Lists, 
set the message waiting lamp, and set notification by calling. 
						

							1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW
17
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVS50/80 is initially configured with 2 ports and 2 h (KX-TVS50) or 6 h (KX-
TVS80) of storage.
1.3.2 System Components
Main Cabinet
Inside View of the Main Cabinet
POWER
VOICE PROCESSING SYSTEM
MODE (DIP Switch)
Port 1
Port 2
Ferrite Core
Ground Terminal
EIA (RS-232C)
Connector
AC Inlet
Power Indicator
Memory CardMemory Card
KX-TVS50 KX-TVS80
Position for Optional Expansion Memory Card
MasterSlave 
						

							1.3 SYSTEM BASICS
18VOICE PROCESSING SYSTEM OVERVIEW
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated for the VPS.
Power Indicator:
Indicates system status — when flashing, the system is off-line (not ready to receive calls).
MODE (DIP Switch):
(Check the status of this switch only at start-up.) Provides the following additional functions:
To change the position, use a pointed object, such as a pen, etc.Ta b l e  1  
Position Additional Function
 0  Normal setting. (All switches in 0 position.)
 1 Initializes RS-232C parameters.
RS-232C default parameters: 9,600, N, 8, 1
 2
*1Auto Configuration is automatically executed and 
all ports are set for Automated Attendant service.
 3
*1Auto Configuration is automatically executed and 
all ports are set for Voice Mail service.
 4 Reserved.
 5Initializes the VPS. Clears all voice data and 
returns all system parameters to the default setting.
 6-9 Reserved.
 10
*2Auto Configuration is automatically executed and 
all ports are set for Automated Attendant service.
 11
*2Auto Configuration is automatically executed and 
all ports are set for Voice Mail service.
 12-15 Reserved.
*1For Panasonic KX-TD series telephone systems with DPT 
Integration
*2For Panasonic KX-TA624 telephone system with APT 
Integration.
01010101
•1
•2
•3
•4
01010101
•1
•2
•3
•4
01010101
•1
•2
•3
•4
01010101
•1
•2
•3
•4
01010101
•1
•2
•3
•4
01010101
•1
•2
•3
•4
01010101
•1
•2
•3
•4 
						

							1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW
19
Note
When setting the DIP switch to any position (except 0), first disconnect the station wire(s) 
and wait a few minutes, then disconnect the AC cord from the VPS. Set the DIP switch 
and connect the AC cord to the VPS, wait approximately 3.5 min and then return the DIP 
switch to position 0.
Ground Terminal:
This terminal should be connected to a ground source with less than 1   resistance.
EIA (RS-232C) Connector:
Connects an ASCII or VT terminal to the VPS; must be used to program system.
Memory Card:
(1/system) Stores the proprietary system program, and the voice prompts (about 30 min worth); 
has the capacity to record approximately 2 h (KX-TVS50) or 6h (KX-TVS80) of messages 
from callers.
Optional Expansion Memory Card:
The KX-TVS52 can expand the flash memory capacity of the KX-TVS50 by 2 h.
1.3.3 Which Phone Systems are Compatible?
We recommend integration with the following Panasonic phone systems:
•
Panasonic KX-TD1232 
•
Panasonic KX-TD816 
•
Panasonic KX-T336
•
Panasonic KX-T123211D, KX-TA624
•
Panasonic KX-TD308
We cannot guarantee adequate integration of the KX-TVS50/80 with other PBX systems or 
with Key Systems. If the customer does not have one of the recommended Panasonic PBX 
systems, be sure that the system has the features listed below.
The PBX should have the following features for successful integration:
•
Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this 
connection.)
•
Station to station DTMF signaling
•
Message Waiting Notification from an SLT (single-line telephone)
•
Screened transfer from an SLT
•
Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp 
accessed by dialing on/off codes)
If the PBX does not have these features, VPS operation will be limited. 
						

							1.3 SYSTEM BASICS
20VOICE PROCESSING SYSTEM OVERVIEW
 See 3.1.4 PBX Requirements for Integration. You will find the following information about 
each feature listed:
•
Description
•
Limitations of the system without the feature
•
Tests to determine whether the PBX has the feature
VO IC E M AI L
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When 
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends 
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the 
mailbox number when connected to the Voice Mail.
DTMF Integration enables the VPS to recognize the current state of the call and improve its 
call handling performance. When enabled, the PBX informs the VPS of the status of the call 
(busy, answered, ringing, etc.) by sending a code with DTMF tones before sending the normal 
call progress tones. For example, when a caller hangs up before making a selection, the PBX 
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up. 
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-
TA624 or to a Panasonic KX-TD series PBX (depending on the software version). This digital 
integration provides the VPS with more information than DTMF Integration. This information 
enables the system to identify the extension number of the caller, know where the call is 
forwarded from and why, and recognize what the caller wants to do. Some features are 
available only with APT/DPT Integration (Live Call Screening, Two-Way Recording, Two-
Way Transfer, Direct Mailbox Access, Intercom Paging, Auto Configuration, Caller Name 
Announcement (system/personal), Caller ID Call Routing, Personal Greeting for Caller ID).
1.3.4 Installer Equipment and Software Requirements
The installer 
must have a laptop computer or data terminal equipped with terminal emulation 
software. We suggest you use something like HyperTerminal by HILGRAEVE. The computer 
is used to program the VPS. Terminal emulation software enables the keyboard to be used as a 
data entry device.
While both the laptop and data terminal will work, the laptop allows screens to be saved in a 
file throughout the process. It is often helpful to retrieve these files later if technical support is 
needed.