Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							D4 CUSTOMIZING THE MESSAGE MANAGERS MAILBOX
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D4 CUSTOMIZING THE MESSAGE MANAGERS 
MAILBOX
The Message Manager is able to customize the Message Managers Mailbox by specifying the 
password and the extension numbers of Operator 1, 2, and 3.
Note
While the System Administrator programs via a computer, this service cannot be accessed 
and Sorry, this function is not available. is played.
Message Managers Password
The password can be specified at any time using the telephone. The password contains up to 8 
numeric characters and must be entered to execute the message management operation.
Operators Extensions
When callers require help they are transferred to an operator extension after 
Pressing [0] on 
their telephone keypad. Up to 3 operators (Operator 1, 2, 3) can be specified for both Day and 
Night modes. The extension number assigned for Operator 1 in the Day Mode will be for the 
Message Manager.
1.Log in the Main Menu.
2.Press [3] to Customize Mailbox.
3.The VPS plays the current password setting. 
Press [1] to change the password. If a 
password has not yet been assigned, go to Step 4. Accept the current setting by 
Pressing [2].
4.Type the password and 
Press [#].
5.The VPS repeats what was entered. 
Press [2] to accept the entry.
6.The VPS plays the current operators extension setting. 
Press [1] to change the operators 
extension. If the operators extension is unassigned, go to Step 7. Accept the current setting 
by 
Pressing [2].
7.Type the 
extension number.
8.The VPS repeats the extension entered. 
Press [2] to accept the entry. 
						

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9.Repeat the Steps 6-8 to assign the extension for the day and night modes for each operator. 
						

							D5 SETTING THE SYSTEM CLOCK
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D5 SETTING THE SYSTEM CLOCK
The system clock can be set directly from the telephone. It is important to set the exact time 
because Message Waiting Notification, External Message Delivery, redialing and rescheduling 
of External Message Delivery, and Automatic Message Deletion, are all scheduled using this 
setting. The System Administrator and System Manager are also able to set this clock.
The system automatically adjusts the time as appropriate when daylight saving time begins and 
ends.
Note
While the System Administrator programs via a computer, the Message Manager cannot set 
the system clock and Sorry, this function is not available. is played.
1.Log in the Main Menu.
2.Press [4] to set the time and date.
3.Press [1] to change the current setting.
4.Type the 
current time and 
Press [#].
Note
Press [0] for help. For example, to enter 5 oclock, press 5 and # or to enter 5:15, 
press 5, 1, 5, and #.
5.Press [1] for 
AM or for 
[2] PM.
6.Press [2] to accept the time.
7.Press [1] to change the current date.
8.Type the 
current month and 
Press [#].
Note
Press [0] for help. For example, to enter January, press 1 and #.
9.Type the 
day and 
Press [#].
10. 
Type the 
last 2 digits of the year and 
Press [#].
11. 
Press [2] to accept the date entered. 
						

							D6 RECORDING MESSAGES
284MESSAGE MANAGERS GUIDE
D6 RECORDING MESSAGES
The Message Manager is responsible for recording various system messages (specifically: 
menus, voice labels, user prompts, and system caller names). He is responsible for maintaining 
the following:
•
Company Greetings - Up to 32 company business or non-business hour greetings can be 
selected, recorded, or deleted as necessary.
*1
•
Company Name*1
•
The Department Dialing Menu (maximum length: 6 min) - A caller can access departments 
with the touch of one key. Nine Department Dialing selections (1 to 9) can be recorded.
•
The Custom Service Menus (maximum length: 6 min each) - Up to 100 custom service 
menus can be recorded. These menus guide callers to the services they require without the 
need for a human operator. This is the most useful and powerful feature of your Panasonic 
Voice Processing System. For example, the Message Manager can record menus in a wide 
variety of foreign languages.
•
The Voice Labels (maximum length: 6 min each) - Up to 20 System Group Distribution Lists 
can be created by the System Administrator. Each list can have a voice label.
•
The User Prompts (maximum length: 6 min each) - There are 3 kinds of voice mail prompts: 
(1) System Prompts, (2) User1 Prompts, and (3) User2 Prompts. Generally, the System 
Prompts should be left alone; they are recorded by the factory in English. However, User1 
and User2 Prompts can be recorded by the Message Manager in the foreign languages of 
his choice. Think of how useful this can be for your customers.
•
The Multilingual Selection Menu (maximum length: 6 min) - With this menu, callers can 
select the language they prefer to hear all prompts (mentioned in the previous paragraph, 
The User Prompts). For example, the Message Manager can record a menu like this:
For English, press 1.
For French, press 2.
For Spanish, press 3.
•
The System Caller Names (maximum length: 4 s each) - Up to 120 Caller ID numbers can 
be registered by the System Administrator. A name should be recorded for each Caller ID 
number — this is a task for the Message Manager.
*1Available for the KX-TVS80 only. 
						

							D6 RECORDING MESSAGES
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Recording Menus and Voice Labels
1.
Log in the Main Menu.
2.Press [5] to modify messages.
3.Select the desired number to be recorded.
•
[1] Record the Company Greeting.*
1
•
[2] Record the Company Name.*1
•
[3] Record the Department Dialing Menu.
•
[4] Record the Custom Service Menus. 
•
[5] Record the Voice Labels for System Group Distribution Lists.
•
[7] Record the Multilingual Selection Menu.
4.For the item selected in Step 3, follow these steps:
• For the Company Greeting*
1 - 
Enter the Company Greeting Number (1-32)
• For the Company Name*
1 - 
Go to Step 5.
• For the Department Dialing Menu - 
Go to Step 5.
• For the Custom Service Menus - 
Enter a Custom Service Number (1-100).
Enter [0] to record the Custom Service exit prompt. 
• For the Voice Labels - 
Enter a System Group Distribution Lists number to be 
labeled. (List numbers are assigned by the System Administrator.) 
• For the Multilingual Selection Menu - 
Go to Step 5.
5.The VPS plays the current message. 
Press [1] to change the message. If a message has not 
yet been recorded, go to Step 7.
6.Press [1] to record the message. 
Press [2] to erase the current message and return to Step 3 
or 4.
7.Record the message at the tone and 
Press [1].
8.Press [2] to accept the message.
Note
•Press [1] to review the recorded message.
•Press [3] to erase the recorded message and try again.- Return to Step 7.
•Press [4] to add a message.
•Press [ ] to erase the recorded message and exit. - Return to Step 3.
9.Other Company Greeting, Custom Service Menus and/or Voice Labels can be recorded by 
repeating Steps 3-8. 
						

							D6 RECORDING MESSAGES
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Recording User Prompts
1.
Log in the Main Menu.
2.Press [5] to modify messages.
3.Press [6] to modify user prompts.
4.Press [1] to change User Prompt 1, or 
[2] to change User Prompt 2.
5.To change specified prompts, go to Step 6.
To change all prompts in a row without reviewing the current recording, go to Step 7.
6.To change specified prompts:
a)Press [1] 
b)Enter the 
prompt number you want to change. (There is a complete list of modifiable 
prompts at the end of this section.)
c)The VPS plays the prompt number.
d)Press [1] to change the prompt. If a prompt has not yet been recorded, go to Step 6g. 
Note
•Press [2] to return to Step 6b.
•Press [3] to turn off the prompt.
e)The VPS plays the current recording. 
Press [1] to change the prompt.
Note
•Press [2] to retain the current recording. - Return to Step 6b.
f)Press [1] to record a new prompt.
Note
•Press [2] to erase the current recording. - Return to Step 6b.
•Press [3] to turn off the specified prompt. - Return to Step 6b.
g)Record a prompt at the tone and 
Press [1] to end recording.
h)Press [2] to accept the recorded prompt.
Note
•Press [1] to review the recorded prompt.
•Press [3] to erase the recorded prompt and try again.- Return to Step 6f.
•Press [4] to add a message.
•Press [ ] to erase the recorded prompt and exit. - Return to Step 6b.
i)Record other prompts by repeating Steps 6b through 6h.
7.To change all prompts in a row:
a)Press [2] 
						

							D6 RECORDING MESSAGES
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b)Enter the 
prompt number from which you want to change. (There is a complete list of 
modifiable prompts at the end of this section.)
c)The VPS plays the prompt number.
d)Press [1] to change the prompt. 
Note
•Press [2] to go to Step 7g.
•Press [3] to turn off the prompt.
e)Record a prompt at the tone and 
Press [1] to end recording.
f)Press [2] to accept the recorded prompt.
Note
•Press [1] to review the recorded prompt.
•Press [3] to erase the recorded prompt and try again.- Return to Step 7e.
•Press [4] to add a message.
•Press [ ] to erase the recorded prompt and exit. - Go to Step 7g.
g)The VPS plays the next prompt number.
h)Record other prompts by repeating Steps 7d through 7g.
Note
User prompts can be saved in a personal computer (command SAVE through the RS-232C). 
Once they have been saved, they can be restored (with the command LOAD) at any time. The 
list of modifiable prompts and prompt numbers are located at the end of this section.
Recording System Caller Names
1.
Log in the Main Menu.
2.Press [5] to modify messages.
3.Press [8] to modify system caller names.
4.Enter the 
Caller ID List Number*1 (1-120) to be modified.
Note
•Enter [ ] to return to Step 3.
•To record system caller names, first Caller ID numbers must be assigned (see B6.6 
System Caller Name Announcement.)
5.The VPS plays the Caller ID number and its name. To change the name, 
Press [1]. If a name 
has not yet been recorded for this Caller ID number, go to Step 6. 
*1Guidance is Caller Name Announcement number. 
						

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Note
•Press [2] to accept the current name. - Return to Step 4.
•Press [3] to erase the current name. - Return to Step 4.
6.Record the name at the tone and 
Press [1].
7.The VPS plays the recorded name. 
Press [2] to accept it.
Note
•Press [1] to change the recorded name. - Return to Step 6.
•Press [3] to erase the recorded name. - Return to Step 4.
8.Record names for other Caller ID List numbers by repeating Steps 4-7. 
						

							D7 LIST OF MODIFIABLE PROMPTS
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D7 LIST OF MODIFIABLE PROMPTS
The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of 
the modifiable prompts are listed along with their linked prompt number. In order to make 
certain sentences in 1 voice, record the related prompts together.
Table 73 
Prompt
No.Modifiable Prompts Linked to Prompt No. (s)
1 20 members maximum [509], [ 1]
2 8 members maximum [509], [ 2]
3 After hours greeting is (message) [ 3]
4 After hours greeting is not recorded [ 4]
5 All beeper entry modes are disabled [ 5]
6 All calls transfer to mailbox disabled [ 6]
7 All calls transfer to mailbox enabled [ 7]
8 All mailboxes are assigned [ 8]
9 All messages erased [ 9]
10 All transfer services disabled [ 10]
11 AM [ 11]
12 and [ 12]
[317], [ 13], [ 12]
[325], [ 12]
13 and transferred via (mailbox number) [ 13]
[317], [ 13], [ 12]
14 Answer length is (number) [ 14], [454]
15 Any digit on the telephone keypad 
can be used[ 15]
16 APRIL [ 16] 
						

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17 at [ 17]
[594], [ 17]
[304], [432], [ 17]
[323], [17], [197], [259]
[323], [ 17], [197], [258]
[158], [379], [ 17]
[318], [ 17]
[305], [816], [ 17]
[159], [ 17]
[318], [ 17], [197], [259]
18 (number) attempts were busy [ 18]
19 (number) attempts were no answer [ 19]
20 (number) attempts were successful [ 20]
21 AUGUST [ 21]
22 Auto forwarding disabled [ 22]
23 Auto forwarding enabled [ 23]
24 because message retention time 
expired[157], [815], [ 24]
25 Beeper access disabled [ 25]
26 Beeper access enabled [ 26]
27 Beeper callback number entry mode 
is after message recording[ 27]
28 Beeper callback number entry mode 
is before message recording[ 28]
29 Beeper callback number entry mode 
is caller select[ 29]
30 Beeper callback number entry mode 
is without message[ 30]
31 being delivered now [324], [ 31]
32 Busy signal greeting is (message) [ 32]
33 Busy signal greeting is not recorded [ 33]
34 Call blocking enabled [ 34]
35 Call screening enabled [ 35]Table 73 
Prompt
No.Modifiable Prompts Linked to Prompt No. (s)