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Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
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D7 LIST OF MODIFIABLE PROMPTS MESSAGE MANAGERS GUIDE 331 811 Use call waiting on busy signal enabled[811] 812 Use the hash sign key as a wild card character[137], [812] 813 Use the pound sign key as a wild card character[137], [813] 814 Verification deleted [814] 815 was erased [157], [815], [ 24] 816 was sent on (date) [305], [816], [ 17] 817 WEDNESDAY [817] 818 Welcome to the general delivery mailbox[818] 819 Welcome to the Voice Processing System[250], [819] [248], [819] [249], [819] [819] 820 When you are finished hang up, stay on the line to confirm or change your number[411], [822], [ 82], [820] 821 You can add up to (number) [821], [335] [821], [334] 822 You can enter up to (number) [411], [822], [ 82] [411], [822], [ 82], [820] [121], [822], [ 82] 823 You can not add any more digits [823] 824 You have (number) [824], [340] [824], [330] [824], [164] 825 You have a call [825] 826 You have a call from (name) [826] 827 You have 1 FAX message [827] 828 You have 1 message [828] 829 You have 1 new message [829]Table 73 Prompt No.Modifiable Prompts Linked to Prompt No. (s)
D7 LIST OF MODIFIABLE PROMPTS 332MESSAGE MANAGERS GUIDE [Linked Prompts List] Subscriber Service Receive Message 830 ZERO [830] 831 To change the Company greeting, press 1. To change the Company name, press 2. To change the department dialing menu, press 3. To change the custom service menu, press 4. To change the voice label, press 5. To modify the user prompt, press 6. To change the selection menu, press 7. To change the system caller name announcement, press 8.[831] 832 Enter a class of service number from 1 to 62.[832] 833 THOUSAND [833] Table 74 [824] You have (number) [544] There were (number of failure) [338] new message [809] unsuccessful attempts to enter this mailbox Table 75 [317] Message recorded by (mailbox number) [325] Message transferred via (mailbox number) [ 13] and transferred via (mailbox number) [ 12] and (mailbox number) [ 12] and (mailbox number) [318] Message recorded on (date) [824] You have (number) [ 17] at (time) [330] MessagesTable 73 Prompt No.Modifiable Prompts Linked to Prompt No. (s)
D7 LIST OF MODIFIABLE PROMPTS MESSAGE MANAGERS GUIDE 333 Message Scan Message Delivery Personal Group Distribution List Check Mailbox DistributionTable 76 [305] Message from (name) [816] was sent on (date) [ 17] at (time) Table 77 [594] This message will be delivered on (day) [ 17] at (time) Table 78 [821] You can add up to (number) [335] more members Table 79 [304] Message for (name) [323] Message sent on (date) [432] received on (date) [ 17] at (time) [ 17] at (time) [197] for (mailbox number) [323] Message sent on (date) [259] has not been received [ 17] at (time) [197] for (mailbox number) [258] has been erased, because message retention time expired
D7 LIST OF MODIFIABLE PROMPTS 334MESSAGE MANAGERS GUIDE External Message Delivery Message Waiting Notification Interview Mailbox Management Fax ManagementTable 80 [158] External delivery message scheduled for (name)[592] This message is from (name) [379] on (date) [377] of (company name) [ 17] at (time) [157] External delivery message for (name) [161] External delivery message will be sent to (name)[815] was erased [447] right away [ 24] because message retention time expired [324] Message to (name) [272] Ill redial (number) [ 31] being delivered now [337] more times Table 81 [411] Please enter your callback number [411] Please enter your callback number [822] You can enter up to (number) [822] You can enter up to (number) [ 82] digits [ 82] digits [820] When you are finished hang up, stay on the line to confirm or change your number [575] This call is for (name) [247] from (name) Table 82 [ 14] Answer length is (number) [454] seconds Table 83 [824] You have (number) [764] Transferred (number) [164] FAX messages [600] times
Glossary335 Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by Alternate Extension Transfer Sequence. APT Integration Digital Integration between the KX-TA624 and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD816, the KX-TD1232 or the KX-TD308. This saves time in the initial setup. Auto Forwarding Allows unretrieved messages to be copied or forwarded to another mailbox. Automated Attendant An electronic operator capable of transferring a caller to an extension. Call Blocking Connects the caller to the Incomplete Call Handling Service without ringing the subscribers extension. Call Screening Allows subscribers to screen calls; the caller hears the message: Record your name at the tone. The VPS records the callers name, then puts the caller on hold to play the name for the subscriber who decides whether to take the call or not. Call Transfer Transfers a call to the requested destination or to an alternative extension. Called Party ID (Sometimes referred to as Follow-On ID) Allows the VPS to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox.
336Glossary Caller ID Call Routing (Available with APT/DPT Integration only.) The VPS automatically sends calls from pre- assigned Caller ID numbers to the desired extension, mailbox (System Group Distribution List included) or Custom Service. Caller Name Announcement (System/Personal) (Available with APT/DPT Integration only.) The VPS announces pre-recorded Caller ID callers names when extension users listen to messages from pre-assigned numbers left in the users mailbox. The announcement is also heard when calls from pre-assigned numbers are transferred to the users (Caller ID Screening.) Company Greeting (KX-TVS80 only) A short greeting that is played prior to the Custom Service Greeting: Thank you for calling ( Your Company Name). Covering Extension This can be a destination for Incomplete Call Handling Service. Also, it can be accessed by pressing [0] during the playing of a Personal Greeting. Custom Service Setting Allows one-touch access to extensions, other custom service menus, fax machine, mailboxes, etc. A greeting can be recorded for each of the 100 menus to give verbal directions to the non-subscriber. Default Setting A parameter, which was defined for the system at the factory and can be changed through system programming; i.e., the System Administrator or the System Manager. Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing. Otherwise, the VPS will answer the calls immediately. Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message. Department Dialing A number (1 - 9) assigned to transfer an outside caller to a specific extension.
Glossary337 Direct Mailbox Access (Available with APT/DPT Integration only.) A subscriber can enter his mailbox directly when he calls the VPS from his extension. He does not have to enter any special codes. But his password, if established, must be entered. DPT Integration Digital integration between the KX-TD816, the KX-TD1232 or the KX-TD308 and the VPS. Requires upgraded software in the telephone switch. DTMF (Dual Tone Multi Frequency) Commonly referred to as touch-tone. External Call Forwarding (Available on the KX-TA624, the KX-TD816, the KX-TD1232 and the KX-TD308) Forwards calls to an extension that has call forwarding activated to an outside phone. External Delivery Message A message intended for automatic delivery to outside parties and/or extensions. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations. External Message Delivery Redial Allows the subscriber, when making an external delivery, to instruct the VPS to make a maximum of 9 retries when the line is busy or when there is no answer. Fast Forward Puts the user 4 s ahead in the current message. Follow-On ID See Called Party ID. General Delivery Mailbox When the caller does not dial anything (either because he does not want to or he is using a rotary telephone), he can be sent to the General Delivery Mailbox. Periodically (daily is best), the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations.
338Glossary Hash Sign Same as Pound Sign. Hash Sign is used in the United Kingdom. HELP One of the utility commands. It lists all utility commands with a brief description of each. Immediate Reply Allows the message receiver to reply to a message without specifying the extension number of the sender. Inband Signaling The Follow-On ID (or Called Party ID) that integrates the VPS and the telephone switch. Uses intercom paths to light message wait light. Does not give high end features such as: Intercom Paging, Two-Way Recording, Direct Mailbox Access, Live Call Screening, etc. Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. The Incomplete Call Handling Service can be set for 6 options: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper, (5) transfer the caller to the operator, or (6) let the caller try another extension. Integration Required between the VPS and the telephone switch. See Inband signaling, APT Integration and DPT Integration. Intercept Routing No Answer When a call is not answered, it can be transferred to another extension or to the VPS. (This is a PBX feature.) Intercom Paging (Available with APT/DPT Integration only.) Allows up to 8 different paging groups. An outside party can reach a subscriber who is away from his/her telephone using either internal or external page groups. For a Caller ID Caller, if his name has been recorded for the Caller Name Announcement feature, the name will be announced at the end of the page. Interview Service A special type of subscriber mailbox enabling the subscriber to record up to 10 questions. After the answers are recorded the Message Waiting Lamp is turned on at the subscriber telephone. (Good for claims departments, order desks, job applications, etc.)
Glossary339 Keypad All touch-tone keys on the telephone. LCD Liquid crystal display Live Call Screening (Available with APT/DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone while the message is being recorded. LOAD One of the utility commands. It is used to load new or saved data to the VPS from a personal computer. Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone. Mailbox Capacity (messages) The number of messages that can be recorded in a subscribers mailbox; should be set between 5 and 100 messages by the System Administrator or the System Manager. Mailbox Capacity (recording time) The total amount of time for messages in a subscribers mailbox; should be set between 5 and 100 min by the System Administrator or the System Manager. Mailbox Extension Normally the same number as the telephone extension number. Mailbox Management Allows a subscriber to alter the setting for personal mailboxes. Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer. Message Manager (Mailbox 998) The person who takes care of the General Delivery Mailbox, records company greetings(KX-TVS80 only), custom service menus and system caller names, and changes the original voice prompts. He has limited system programming capabilities.
340Glossary Message Retention Time The amount of time the system will store a message before deleting the message. Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO). Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked private. Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox. Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorized by the System Administrator or the System Manager). Notification methods are: (1) by Message Waiting Lamp, or (2) by telephone, or (3) by beeper. Multilingual Selection Menu This menu is recorded by the Message Manager and allows callers to choose the language they want (System, User 1 or User 2 prompts) when they call the VPS. Non-Subscriber A caller to the VPS who does not own a mailbox. Notification Method (See Message Waiting Notification.) Operator Up to three destinations can be assigned as operators. This is the extension that receives calls when the calling party is on a rotary phone or dials [0]. Owners Name After a subscriber records his name, his name will be announced during transfers, Intercom Paging, and confirmation of Dialing by Name. Independent of this recording is registration of name by System Administrator. This allows callers to dial parties by name (Dialing by Name) rather than by number. For example, a caller can dial S-M-I-T (Smith) rather than Smiths mailbox number, which can be hard to remember.