Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							A1 SYSTEM FEATURES
SYSTEM FEATURES 
181
Mailbox is a place where all messages to a subscriber 
are stored. Several mailbox options exist — 
Subscriber Mailbox, Interview Mailbox, 
System Managers Mailbox, Message 
Managers Mailbox, and General Delivery 
Mailbox.• See 5.5 SETTING 
MAILBOXES.
• See 6.2 SETTING UP 
MAILBOXES.
• See 7.3.1 Mailbox 
Assignments.
• See 7.3.9 Mailbox Usage 
Report.
• See 7.3.10 Mailbox Usage 
Statistics Clear.
• See B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See C2 SETTING UP 
MAILBOXES.
• See Section 1  Mailbox Setup 
in the Subscribers Guide.
Message Delivery, 
Internalallows the VPS to automatically deliver a 
single message to multiple mailboxes.• See Group Distribution List - 
Personal, Group Distribution 
List - System and Message 
Delivery Status in this Table.
Message Delivery 
Statusallows a subscriber to check the status of 
messages that have been sent. The sending 
subscriber has the option of canceling any of 
the messages after checking their status. If a 
message has not been received, the VPS will 
voice report the following — when the 
message was recorded, the destination 
mailbox number, and the contents of the 
message.
Message delivery status information is 
automatically deleted after the message has 
been received by the subscriber, or when the 
subscriber cancels the delivery, or when a 
new message arrives after 84 delivery status 
messages have been stored in the subscribers 
mailbox (the oldest status message is always 
deleted first).• See 3.2  Checking Mailbox 
Distribution in the Subscribers 
Guide. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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182SYSTEM FEATURES 
Message Reception 
Modeallows incoming calls to be received by either 
a subscribers regular or interview mailbox.
This mode is effective only for Incomplete 
Call Handling Service (when the subscribers 
line is busy, or he cannot take the call, or 
when he has enabled Call Blocking).• See Interview Service in this 
Ta b l e .
• See 4.4  Message Reception 
Mode in the Subscribers Guide.
Message Scan permits the subscriber to scan the first 4 s of 
each message. The subscriber can replay the 
previous message, play the next message, or 
play the entire message.• See Message Scanning with 
Information in Table 37 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Scanning Messages in 
Glossary.
• See 2.1  Receiving Messages 
in the Subscribers Guide.
Message Transfer allows the subscriber to transfer messages to 
other mailboxes after playing. The subscriber 
can also add a personal comment at the 
beginning of the transferred message if 
desired.
One or more individual mailboxes can be 
specified for message transfer. Messages can 
also be transferred using either the System or 
Personal Group Distribution Lists.• See Transferring Messages in 
D2 MANAGING THE 
GENERAL DELIVERY 
MAILBOX.
• See Message Transfer in 
Glossary.
• See 2.3  Message Transfer in 
the Subscribers Guide. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

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183
Message Waiting 
Notification - 
Deviceautomatically notifies the subscriber that a 
new message has been received. Calling 
either a specified telephone or beeper number 
makes notification. The message is 
automatically played when a telephone 
number is called and answered. When a 
beeper is called, the subscriber must call and 
access the message from the mailbox. 
Notification can be scheduled either on or off 
for a maximum of 2 times during any 24 h 
period.
The subscriber can program a maximum of 3 
telephones or beepers in sequence. The VPS 
will recall the number or number sequence 
for up to 9 times until answered.
Notification is terminated when the 
subscriber has received the message, when 
the last number has been called 9 times, and 
at the completion of the programmed time 
period.• See Message Waiting 
Notification from an SLT in 
3.1.4 PBX Requirements for 
Integration.
• See Authorization for Message 
Notification in Table 37 and 38 
in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters - 
Message Waiting Notification 
in B6.7 Other Parameters.
• See D3 SETTING UP 
MESSAGE WAITING 
NOTIFICATION.
• See Message Waiting 
Notification in Glossary.
• See 4.8  Message Waiting 
Notification in the Subscribers 
Guide. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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184SYSTEM FEATURES 
Message Waiting 
Notification - Lampautomatically illuminates the message 
waiting lamp on the subscribers telephone 
when there are unplayed messages waiting in 
the mailbox.• See Message Waiting 
Notification from an SLT in 
3.1.4 PBX Requirements for 
Integration.
• See 7.2.13 Message Waiting 
Lamp Retry Times (MWL).
• See MWL Notification for 
Unreceived Message in Table 
37 and 38 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters - 
Message Waiting Notification 
in B6.7 Other Parameters.
• See D3 SETTING UP 
MESSAGE WAITING 
NOTIFICATION.
• See Message Waiting Lamp in 
Glossary.
• See 4.8  Message Waiting 
Notification in the Subscribers 
Guide.
Multilingual Service permits up to 3 languages to be used for 
prompt options. If the Selective mode is 
selected, callers are able to choose their 
desired language.• See Incoming Call Service 
Prompt in Table 22 in 
5.3.1 Port Service Menu.
• See Recording Menus and 
Voice Labels and Recording 
User Prompts in 
D6 RECORDING 
MESSAGES.
• See Multilingual Selection 
Menu in Glossary. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

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185
No Answer 
Coverage Modespecifies how calls are answered on 
Operator 1, 2 or 3 when they are not 
answered within the specified Operator No 
Answer Time. These options include:
Caller Select
*1 - caller may leave a message 
or call another extension.
Leave Message
*1 - caller may leave a 
message in Operators mailbox.
Disconnect Message
*1 - caller is 
disconnected from the VPS after hearing 

Thank you for calling.
Next Operator
*2 - caller is transferred to the 
next operator (Operator 2 or 3) extension.
*1: Assignable for Operator 1, 2 and 3
*2: Assignable for Operator 1 and 2• See No Answer Coverage 
Mode in Table 23 in 
5.4.3 Operators Parameters.
• See No Answer Coverage 
Mode in Table 41, 42 and 43 in 
B5.1 Automated Attendant 
Parameters.
Operator Service permits callers to request a live operator by 
pressing [0] on the telephone keypad. Up to 3 
operators can be specified to receive calls in 
both the day and night modes.• See 5.4.3 Operators 
Parameters.
• See Operators Parameters in 
B5.1 Automated Attendant 
Parameters.
• See Operators Extensions in 
D4 CUSTOMIZING THE 
MESSAGE MANAGERS 
MAILBOX.
PBX Integration allows the VPS and PBX to work together as 
an integrated unit. Three integration options 
are available — Inband Integration, APT 
Integration and DPT Integration.• See 2.7 CONNECTIONS.
• See Section 3 INTEGRATING 
THE VPS WITH PANASONIC 
KX-T PHONE SYSTEMS.
• See Section 4 INTEGRATING 
THE VPS WITH THE 
PANASONIC KX-TA 
ANALOG PBX AND KX-TD 
DIGITAL PBX. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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186SYSTEM FEATURES 
Personal Greeting 
for Caller ID (APT/
DPT Integration 
Only)permits subscribers to record up to 4 personal 
greetings for calls from pre-assigned Caller 
ID numbers. Each greeting supports up to 8 
caller ID numbers.
This feature can be enabled or disabled in the 
COS (Class of Service) settings.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Personal Greeting Length 
and Personal Greeting for CID 
in Table 37 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Personal Greeting for 
Caller ID in Glossary.
• See 4.10  Recording Personal 
Greetings for Caller ID in the 
Subscribers Guide.
• See 4.11  Assigning Caller ID 
Numbers for Personal Greeting 
for Caller ID in the Subscribers 
Guide.
Personal Greetings permit the subscriber to record the following 
3 personal message greetings:
(1) No Answer (played when unavailable to
answer the call during business hours)
(2) Busy Signal (played whenever the line is
busy)
(3) After Hours (played after hours)
The No Answer Greeting is also played:
• when the caller accesses the mailbox
directly.
• when the Busy Signal or the After Hours
Greeting has not been recorded.• See 6.2.1 Recording Personal 
Greetings.
• See Personal Greeting Length 
in Table 37 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Personal Greetings in 
Glossary.
• See 1.2  Recording Personal 
Greetings in the Subscribers 
Guide. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

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Play System Prompt 
After Personal 
Greetingallows the Guidance for Recording 
message to be played for the caller after the 
Personal Greeting. The Guidance for 
Recording message instructs the caller in 
how to terminate the call, access more 
features, and re-record the message.• See Play System Prompt after 
Personal Greeting in Table 37 
in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
Port Service allows call services to be assigned to each 
port.
The incoming call service determines which 
service is used when answering incoming 
calls. These services include: Voice Mail 
Service, Automated Attendant Service, 
Interview Service and Custom Service.• See 5.2 PORT SETTING 
OPTIONS.
• See B4 SYSTEM 
ADMINISTRATION - PORT 
SERVICE.
Private Message allows a subscriber and the System Manager 
to specify a message as Private when sent to 
other subscribers, the Message Manager and/
or the System Manager. Such a message 
cannot be transferred. Messages recorded in 
the Voice Mail Service can also be specified 
as Private.• See Delivering Messages to 
Specified Mailboxes in 
C6 DELIVERING 
MESSAGES.
• See Private Message in 
Glossary.
• See 3.1  Delivering Messages 
to Other Subscribers in the 
Subscribers Guide.
Receive Message allows subscribers to access messages left in 
their mailboxes. Three options are available 
to subscribers.
Reply to Message Sender - permits 
subscribers to reply to the message sender 
without specifying the extension.
Message Transfer - permits subscribers to 
transfer their messages to other mailboxes.
Message Scan - permits subscribers to listen 
to the first 4 s of each message.• See Message Transfer and 
Message Scan in this Table.
• See 2.1  Receiving Messages 
in the Subscribers Guide.
• See 2.2  Replying to Messages 
in the Subscribers Guide.
Rotary Telephone 
Serviceprovides guidance to callers using rotary 
telephone systems or when several seconds 
pass without anything being entered by the 
caller.• See Other Parameters - Rotary 
Telephone Service in 
B6.7 Other Parameters.
• See Rotary Telephone in 
Glossary. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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Service Access 
Commandsallow the caller to directly access several 
standard features.
(0)
 to repeat the Help Menu or call the 
operator
() to 
return to previous menu
(#) (1) 
to dial by name
(#) (3) 
Department Dialing
(#) (5) 
Login
(#) (6) 
Voice Mail Service
(#) (7) 
to restart (Subscribers main menu)
(#) (8) 
to call transfer
(#) (9) 
to exit• See 5.2.6 Voice Mail.
• See 5.2.10 Automated 
Attendant.
• See 1.5  Service Access 
Commands in the Subscribers 
Guide.
Special Feature 
Authorizationpermits subscribers to use the following 
special features — Message Waiting 
Notification, External Message Delivery, and 
Auto Forwarding.• See Authorization for Message 
Notification in Table 37 and 38, 
Authorization for External 
Message Delivery and 
Authorization for Auto 
Forwarding in Table 37 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
System Clock allows the correct setting of the date and time 
to be made for proper system operation.• See 7.2.4 Set Time (TIME).
• See C4 SETTING THE 
SYSTEM CLOCK.
• See D5 SETTING THE 
SYSTEM CLOCK.
System Reports Eight system reports are available to the 
System Administrator and System Manager 
to monitor VPS operating status. These 
reports include: Mailbox Assignments, COS 
Assignments, System Service Report, Call 
Account Report, Port Usage Report, Flash 
Memory Usage Report, Mailbox Usage 
Report, and the Fax Call Report.• See 7.3 SYSTEM REPORTS.
• See C5 CHECKING 
SYSTEM USAGE (SYSTEM 
REPORTS).
• See System Report in 
Glossary. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

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189
Two-Way Recording 
(APT/DPT only)permits a subscriber to record two-way 
conversations into his/her mailbox.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See 4.4.8 Live Call Screening 
Password Control.
• See 4.4.10 Two-Way 
Recording Button Assignment.
• See Two-Way Recording in 
Glossary.
Two-Way Transfer 
(APT/DPT only)permits a subscriber to record two-way 
conversations into another persons mailbox.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See 4.4.11 Two-Way Transfer 
into Mailbox.
• See 4.4.12 Two-Way Transfer 
Button Assignment.
• See Two-Way Recording in 
Glossary.
Utility Commands allow the system administrator to access 
critical system functions.• See 7.2 UTILITY 
COMMANDS.
Voice Mail Service permits a caller/non-subscriber to leave a 
message in any mailbox.• See 5.2.6 Voice Mail.
• See B4 SYSTEM 
ADMINISTRATION - PORT 
SERVICE.
• See Voice Mail in Glossary.
Voice Prompts are announcements that instruct the caller.
There are 3 kinds of voice prompts:
(1) System Prompts (recorded at the factory
in English),
(2) User 1 Prompts (foreign language No. 1),
and
(3) User 2 Prompts (foreign language No. 2).• See 6.1.6 Customizing User 
Prompts (Enter #6*998,5,6).
• See  Prompt Mode in Table 37 
and 38 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS
• See B6.5 Prompt Setting.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Recording User Prompts 
in D6 RECORDING 
MESSAGES.
• See Voice Prompt in Glossary. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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