Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							5.2 PORT SETTING OPTIONS
CUSTOMIZING THE SYSTEM
111
5.2.10 Automated Attendant
Automated Attendant service answers incoming calls and waits for the caller to input an 
extension number. The caller is then transferred to the appropriate extension.
Callers can access Automated Attendant Service by:
•Automated Attendant Port -
 
This service can be programmed independently of any or 
all ports of the VPS. Callers reaching these ports access Automated Attendant service.
•Service Access Command -
 
A caller can switch to Automated Attendant service by 
dialing [#8] during a call.
•Custom Service -
 
The call transfer service can be assigned to a keypad digit within a 
Custom Service. After pressing this key, the caller enters Automated Attendant Service.
5.2.11 Department Dialing Service
Callers can access extensions by pressing a key 1 through 9 (one-touch dialing). As a guide for 
the caller, the Message Manager should record the Department Dialing Menu — for example, 
Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. For group 
travel, press 3.
5.2.12 Operator Service
This service (when enabled) can be accessed via:
•Voice Mail - 
 
Rotary Telephone Service allows rotary callers to reach the General 
Delivery Mailbox or Operator Service.
•Automated Attendant - 
Dial 0 and your call will go to Operator Service.
•Custom Service - 
The Operator Service can be assigned to a keypad digit within a 
Custom Service; after pressing this key, the caller enters Operator Service. Operator 
Service can also be the destination of no-DTMF-input.
Operator Service offers callers many chances to reach a human operator. Operator Service can 
be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that 
fails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage, 
there are other options for busy cases and no-answer cases. Operator Service can be 
programmed differently for day and night mode. Each operator can be assigned a mailbox for 
message-taking. 
						

							5.3 SETTING PORTS
112CUSTOMIZING THE SYSTEM
5.3 SETTING PORTS
5.3.1 Port Service Menu
Access the Port Service Menu through the following sequence:
System Administration
Screen output:
from Program - Port Service Menu:
Enter the data using the table below as a guide.Top Menu:Enter The Number: = 
1 (Program)
Program Menu:Enter The Number: = 
3 (Port Service)
Table 22 
Description Value Range
(Default)Description/Function
Company 
Greeting No.
*1
1-32
(None)Specifies the company greeting to be played on the port.
Incoming Call 
Service1. Voice Mail
2. Auto. Attn.
3. Interview
4. Custom
(Auto. Attn.)Specifies one of 4 incoming call services.
[Notes]
• When you specify the Interview Service, one of 
Subscribers Interview mailbox numbers should also 
be specified.
• When you specify the Custom Service, one of 100 (1-
100) Custom Service numbers should also be 
specified.
Incoming Call 
Service 
Prompt1. System
2. User 1
3. User 2
4. Selective
(User 1)Specifies the language of voice prompts to be played on 
this port.
[Notes]
• This parameter is not valid if incoming call service is 
set to Interview or Custom.
• If Selective is specified, you will need to select a 
prompt available for rotary callers. See Prompt for 
Rotary Callers below.
Program - Port Service
Enter the Port Number (1 - 2)   := 
						

							5.3 SETTING PORTS
CUSTOMIZING THE SYSTEM
113
Prompt for 
Rotary Callers1. System
2. User 1
3. User 2
(System)Specifies in which language rotary callers hear the voice 
prompts when they cannot enter any digit to select a 
Prompt Selection Number while Multilingual Selection 
Menu message is being played.
Delayed 
Answer Time0-60 s
(0)Specifies whether the port answers immediately (0) or in 
delay (1 - 60 s).
*1Available for the KX-TVS80 only.
Table 22 
Description Value Range
(Default)Description/Function 
						

							5.4 AUTOMATED ATTENDANT PARAMETERS
114CUSTOMIZING THE SYSTEM
5.4 AUTOMATED ATTENDANT PARAMETERS
Automated Attendant parameters include: Department Dialing, operator parameters, and 
alternate extension.
If the VPS needs a special transfer procedure for an extension (such as modem extension), 
alternate extension should be assigned (See Alternate Extension Assignment in 
B5.1 Automated Attendant Parameters).
5.4.1 Automated Attendant Menu
From Top Menu:
5.4.2 Department Dialing
Department Dialing numbers (1 - 9) represent department extensions; these numbers are given 
to the caller in the initial list of prompts.
Return to Program - Service Settings - Auto. Attn. Setting Menu:
5.4.3 Operators Parameters 
If you enable operator service, you must set the following parameters: operator extension and 
mailbox number, coverage modes, and message repeat cycle.
Operator 1:
Cannot have a personal mailbox. The default is set at 0 which coincides with the 
operator of the PBX. When a caller tries to leave a message with the Operator 1, the 
message will automatically go to the General Delivery Mailbox (GDM).
Enter The Numbers : = 1 - 4 - 1
Program - Service Settings - Auto. Attn. Setting Menu
           1.  Department Dialing
           2.  Operators Parameters
           3.  Alternate Extension
Enter The Number : = 1
Program - Service Settings - Auto. Attn. Setting - Department Dialing Menu
           1.  Department Dialing No.1 [    ]  := 102   
           2.  Department Dialing No.2 [    ]  := 104
           3.  Department Dialing No.3 [    ]  := 115
           4.  Department Dialing No.4 [    ]  := 136
           5.  Department Dialing No.5 [    ]  := 107
           6.  Department Dialing No.6 [    ]  := 108
           7.  Department Dialing No.7 [    ]  := 109
           8.  Department Dialing No.8 [    ]  := 110
           9.  Department Dialing No.9 [    ]  := 111 
						

							5.4 AUTOMATED ATTENDANT PARAMETERS
CUSTOMIZING THE SYSTEM
115
To light Message Waiting Lamp at Operator 1s extension: Assign Mailbox 998 to 
Operator 1s extension. This will notify Operator 1 of messages left in the GDM.
Operators 2 and 3:
For KX-TD816 and KX-TD1232, Operators 2 and 3 can be assigned to a floating 
number that is assigned to a ring group.
Return to Program - Service Settings - Auto. Attn. Setting Menu:
Enter the data using the table below as a guide. The table below is for Operator 1 as 
example. Please refer to it for Operators 2 and 3.
Table 23 
Description Value Range
(Default)Description/Function
Operator 
Service1. Disable
2. Enable
(Enable)Enables or disables operator service.
Operators 
Extension1-5 Digits
(0)Specifies the operators extension.
Operators 
Mailbox No.2-5 Digits
(998)Specifies Operator 1s mailbox number. Also 
specifies General Delivery Mailbox.
Operator No 
Answer Time10-60 s
(30)If a call transferred to Operator 1, 2, or 3 is not 
answered within this period of time, the VPS uses 
the No Answer Coverage Mode.
*1
Busy 
Coverage 
Mode1. Hold
2. No Answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)Specifies the treatment of calls when Operator 1 is 
busy. If Call Waiting is chosen, Operator 1 is 
signaled when another call is waiting using the Call 
Waiting feature of the PBX. 
Enter The Number : = 2
Program - Service Settings - Auto. Attn. Setting - Operators Parameters Menu
              1.  Day Mode
              2.  Night Mode
SELECT ITEM AND PRESS KEY
              1.  Operator 1
              2.  Operator 2
              3.  Operator 3
SELECT ITEM AND PRESS KEY 
						

							5.4 AUTOMATED ATTENDANT PARAMETERS
116CUSTOMIZING THE SYSTEM
No Answer 
Coverage 
Mode1. Caller Select
2. Leave Message
3. Disconnect Message
4. Next Operator
(Caller Select)Specifies the treatment of calls when Operator 1 
does not answer. When Caller select is chosen, 
and the Operator does not answer, the caller will 
hear the following menu message: 
Sorry, no one is 
available to answer the call. To leave a message, 
Press 1. To enter another extension, Press 2. Leave 
Message means the caller will be sent to the 
General Delivery Mailbox.
Message 
Repeat Cycle1-3 Times 
(3)Specifies the number of times the VPS plays the 
Automated Attendant top menu to the caller.
*1If more than 1 operator is assigned, we recommend to reduce the time on the Operator No Answer Time to 15 s.
Table 23 
Description Value Range
(Default)Description/Function 
						

							5.5 SETTING MAILBOXES
CUSTOMIZING THE SYSTEM
117
5.5 SETTING MAILBOXES
5.5.1 Mailbox Setting Menu
Access the 
Mailbox Setting Menu through the following sequence:
System Administration
5.5.2 Entering a Mailbox
From 
Mailbox Setting: 
Enter the data using the following table as a guide. Top Menu:Enter The Number: = 1 (Program)
Program Menu:Enter The Number: = 1 (Mailbox Setting)
Ta b l e  2 4  
DescriptionVa l u e  R a n g e
(Default)Description/Function
The Extension 
of the Owner2-5 Digits
(None)Sets the extension to be used in conjunction with the 
mailbox. Any valid number can be assigned.
Owner First 
NameUp to 16 
alphabetic 
characters
(None)The Dial by Name feature uses the last name. Both are 
printed on mailbox report.
Owner Last 
Name
Program -  Mailbox Setting 
           1.  Enter/Edit
           2.  Delete
           3.  Password Reset
           4.  Mailbox Listing
Enter The Number : = 1
Enter the Mailbox number: =
Program -  Mailbox Setting - Enter/Edit Menu
           1.  Mailbox Setting
           2.  Notification Setting
Enter The Number : = 1 
						

							5.5 SETTING MAILBOXES
118CUSTOMIZING THE SYSTEM
From 
Mailbox Setting:
Enter the data using the following table as a guide.Class of 
Service No.COS No. 1-62
(1)Used to define a set of services available to the subscriber. 
63 and 64 are fixed to the Message and System Managers. 
Most subscribers can be placed in the same COS. Anyone 
who needs unclaimed messages forwarded to a cell 
phone, beeper or another mailbox would need to be in a 
separate COS.
Covering 
Extension2-5 Digits
(None)Specifies where a caller will be transferred when 
Covering Extension is dialed or set under Incomplete Call 
Handling.
Interview 
Mailbox 
Number2-5 Digits
(None)Used to permit mailbox owner to have an interview 
mailbox. Must be unused mailbox.
All Calls 
Transfer to 
Mailbox1. Yes
2. No
(No)If set to Yes, calls coming to the extension through 
Automated Attendant go directly to the mailbox and do 
not ring the extension. (Message Waiting Lamp will not 
be turned on).Table 24 
DescriptionVa l u e  R a n g e
(Default)Description/Function
Enter The Number : = 1
Enter the Mailbox number: =
Program -  Mailbox Setting - Enter/Edit Menu
           1.  Mailbox Setting
           2.  Notification Setting
Enter The Number : = 2
           1.  1st Device
           2.  2nd Device
           3.  3rd Device
SELECT ITEM AND PRESS KEY  
						

							5.5 SETTING MAILBOXES
CUSTOMIZING THE SYSTEM
119
Ta b l e  2 5  
Description Value Range
(Default)Description/Function
Dial Number Up to 32 Digits of 
[1-9,0, ,#,P,T,M,X] 
(None)Assigns the telephone or beeper number to Device 1, 
2 and/or 3.
P: Pause
T: Dial Tone Detection
M: Dial Mode Switching Code (DTMF to Pulse, or 
Pulse to DTMF)
X: Callback Number Entry Code
1-9, 0,  , #: Dial Codes
The callback number entry code (X) must be entered 
if COS is set to enable and set to beeper.
Use backspace to delete your entry.
Type of 
Device1. Telephone
2. Beeper
(Telephone)Assigns whether device is beeper or telephone.
Use Mode
1. Not Use
2. Continuously
3. Scheduled
(Continuously)Not Use: Does not use device.
Continuously: The VPS notifies each time a message 
is recorded in the mailbox.
Scheduled: The VPS notifies the subscriber if a 
message is left during one of the time frames.
No. of Retries 0-9 Times
(0)Specifies the number of times a device should be 
retried when busy or no-answer.
Busy Delay 
Time0-120 min
(3)The time the VPS will wait before retry on busy.
No Answer 
Delay Time60-120 min
(60)The time the VPS will wait before retry on No 
Answer.
Time Frame 1, 
2
MON - SUN1-12: h
00-59: min
AM/PM: am/pm
: All Day
Space: No UseWeekly Schedule for Message Waiting Notification. 
The schedule is only used when Use Device is set to 
Scheduled. 
						

							5.5 SETTING MAILBOXES
120CUSTOMIZING THE SYSTEM
5.5.3 Deleting a Mailbox
From Mailbox Setting Menu:
5.5.4 Password Reset
To reset a subscribers password, go to the Password Reset Menu. Enter the Mailbox Number 
appears on the screen. Enter the mailbox number you wish to reset. Enter the Mailbox 
Number appears again. Enter a new number.
From Mailbox Setting Menu:
5.5.5 Mailbox Listing 
This listing is a report of mailbox number assignments.
From Mailbox Setting Menu:
Enter The Number : = 2
Program - Mailbox Setting - Delete
Enter the Mailbox Number  : = 
Are you sure? (Y/ N)  : =
Enter The Number : = 3
Program - Mailbox Setting - Password Reset
Enter the Mailbox Number  : =
Enter the Mailbox Number  : =
Enter The Number : = 4
Program - Mailbox Setting - Mailbox Listing
1: 101 2: 103 3: ---- 4: ---- 5: ----
6: ---- 7: ---- 8: ---- 9: ---- 10: ----
11: ---- 12: ---- 13: ---- 14: ---- 15: ----
16: ---- 17: ---- 18: ---- 19: ---- 20: ----
21: ---- 22: ---- 23: ---- 24: ---- 25: ----
26: ---- 27: ---- 28: ---- 29: ---- 30: ----
System Manager’s Mailbox No. :999
Message Manager’s Mailbox No. :998 ( ... 62 for TVS80 )