Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							A1 SYSTEM FEATURES
SYSTEM FEATURES 
171
Class of 
Service(COS)There are 62 COS levels for Subscribers.
COS 63 is for the Message Manager and COS 
64 is for the System Manager.• See 7.3.2 COS (Class of 
Service) Assignments.
• See B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
Company Greeting 
(KX-TVS80 only)is the recorded greeting that is heard by all 
incoming callers. The greeting is assigned by 
the system administrator on a port-by-port 
and day/night basis.• See 6.1.3 Company Greetings 
(Enter #6*998,5,1) (KX-TVS80 
only).
• See Company Greeting No. in 
Table 39 in B4.1 Port 
Assignment.
• See step 4: For the item 
selected in Step 3, follow these 
steps: in D6 RECORDING 
MESSAGES.
• See Company Greeting in 
Glossary.
Covering  Extension forwards calls to a second extension when the 
first extensions subscriber is not available to 
take the call. Also called when the caller 
presses [0] during a Personal Greeting.• See Covering Extension in 
Table 35 in B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Covering Extension in 
Glossary.
• See 4.2  Covering Extension 
in the Subscribers Guide. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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172SYSTEM FEATURES 
Custom Service allows callers to access specific functions by 
entering numbers or symbols through the 
telephone keypad.
Up to 100 custom service menus can be 
recorded by the Message Manager. These 
menus can be recorded in various foreign 
languages, and help guide outside callers to 
the desired extension, mailbox, System 
Group Distribution List, Department Dialing 
menu, operator, fax machine, etc.• See 5.2 PORT SETTING 
OPTIONS.
• See 6.1.5 Custom Service 
Greetings (Enter #6*998,5,4).
• See 7.2.11 Custom Service 
Report (CREP).
• See 7.2.12 Custom Service 
Menu Access Count Clear 
(CCLR).
• See B5.2 Custom Service.
• See Recording Menus and 
Voice Labels in 
D6 RECORDING 
MESSAGES.
• See Custom Service Setting in 
Glossary.
Day Service is a timer function that initiates the 
appropriate day or night incoming call 
handling procedure.• See Day Service (1-5-2) in 
5.2.2 Custom Service 
Features.
• See B4 SYSTEM 
ADMINISTRATION - PORT 
SERVICE.
• See B6.2 Day Service.
Daylight Saving 
Time Assignmentchanges the internal clock of the VPS for the 
start and end of Daylight Saving Time.• See B6.4 Daylight Saving 
Time (DST).
Department Dialing is a speed dialing function that permits the 
caller to quickly reach the desired extension 
by dialing a 1 digit number either during or 
after the playing of the Department Dialing 
message.• See 5.4.2 Department Dialing.
• See Department Dialing in 
B5.1 Automated Attendant 
Parameters.
• See Recording Menus and 
Voice Labels in 
D6 RECORDING 
MESSAGES.
• See Department Dialing in 
Glossary. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

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173
Dialing by Name allows the caller to reach the intended 
mailbox/extension (when the number is not 
known) by entering the first 3 or 4 letters of 
the mailbox owners last name. The VPS 
identifies all subscribers with that letter 
combination and states each name for the 
caller. The caller selects the desired 
subscriber by entering the appropriate 
number.• See Owner Name in Table 35 
in B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
Direct Mailbox 
Access (APT/DPT 
Integration Only)allows subscribers to call the VPS and access 
their mailbox without entering the mailbox 
number.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Direct Mailbox Access in 
Table 37 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Direct Mailbox Access in 
Glossary.
DPT Integration is the interface data link that permits certain 
information and command functions to be 
sent to the VPS by the PBX. The information 
and command functions include: Auto 
Configuration, Caller ID Call Routing, Caller 
Name Announcement (System/Personal), 
Direct Mailbox Access, Intercom Paging, 
Live Call Screening, Personal Greeting for 
Caller ID Two-Way Recording, Two-Way 
Transfer.• See Voice Mail in 
1.3.3 Which Phone Systems 
are Compatible?
• See 1.4.4 DPT Integration.
• See 1.4.5 Connection 
Example — DPT Integration.
• See 2.7 CONNECTIONS.
• See 3.1.1 APT/DPT or Inband 
Signaling?.
• See Section 4 INTEGRATING 
THE VPS WITH THE 
PANASONIC KX-TA 
ANALOG PBX AND KX-TD 
DIGITAL PBX.
• See DPT Integration in 
Glossary. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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174SYSTEM FEATURES 
Extension Group places several extensions into the same 
mailbox to share information using an 
Extension Group List. The System 
Administrator must establish this list. Up to 
20 lists can be maintained by the VPS with up 
to 20 entries possible on each list.• See 5.2.8 Extension Groups.
• See System Group Assignment 
- Extension Group in 
B6.1 System Group 
Assignment.
Extension 
Numbering Planpermits the VPS to recognize an extension 
number as valid.• See Other Parameters - 
Extension Numbering Plan in 
B6.7 Other Parameters.
External Message 
Delivery Listallows a subscriber to send a message to 
outside parties and/or extensions with a single 
operation. One subscriber can maintain up to 
2 lists. Each list is able to support 8 entries.
This feature is only available when External 
Message Delivery has been authorized for the 
subscribers COS.• See External Message Delivery 
Service in this Table.
• See External Delivery 
Message, External Message 
Delivery List and External 
Message Delivery Redial in 
Glossary.
• See 3.3  Setting up an External 
Message Delivery List in the 
Subscribers Guide. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

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External Message 
Delivery Serviceallows a subscriber to send a message to 
several subscribers and non-subscribers 
(including outside parties) at the same time. 
This feature also permits the receiver to reply 
to the message without having to specify the 
mailbox number.
COS programming determines whether this 
feature can be used or not.• See Authorization for External 
Message Delivery in Table 37 
in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters - 
External Message Delivery in 
B6.7 Other Parameters.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See External Delivery 
Message, External Message 
Delivery List and External 
Message Delivery Redial in 
Glossary.
• See 3.4  Sending External 
Delivery Messages in the 
Subscribers Guide.
• See 3.5  Receiving External 
Delivery Messages in the 
Subscribers Guide.
• See 3.6  Replying to External 
Delivery Messages in the 
Subscribers Guide.
External Message 
Delivery Statusallows the subscriber to check the status of 
undelivered and pending external delivery 
messages.
This feature is only available when External 
Message Delivery has been authorized for the 
subscribers COS.• See External Message Delivery 
Service in this Table.
• See External Delivery 
Message, External Message 
Delivery List and External 
Message Delivery Redial in 
Glossary.
• See 3.7  Checking and Setting 
External Message Delivery 
Status in the Subscribers Guide. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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176SYSTEM FEATURES 
Fax Management allows the system to automatically route an 
incoming fax signal to a specific fax machine. 
Up to 2 fax machines can be assigned using 
this feature. Outside callers can also reach the 
fax machine via Custom Service selection, if 
programmed.• See Fax Management (1-5-7-
8) in 5.2.2 Custom Service 
Features.
• See 7.3.11 Fax Call Report.
• See 7.3.12 Fax Call Statistics 
Clear.
• See Other Parameters - Fax 
Management in B6.7 Other 
Parameters.
Group Distribution 
List - Personalallows a subscriber to simultaneously send a 
message to several mailboxes using a Group 
Distribution List. This list is established by 
the subscriber. Each subscriber can maintain 
a maximum of 4 lists with up to 20 entries on 
each list.• See Group Distribution List - 
System in this Table. 
• See Personal Group 
Distribution List in Glossary.
 
• See 4.5  Personal Group 
Distribution Lists in the 
Subscribers Guide.
• See 4.6  Deleting Group 
Distribution Members in the 
Subscribers Guide.
• See 4.7  Deleting Group 
Distribution Lists in the 
Subscribers Guide.
Group Distribution 
List - Systemallows a subscriber to send a message to 
several mailboxes using a Group Distribution 
List. Using a list also allows a caller to record 
a message in several mailboxes. The System 
Administrator must establish this list. Up to 
20 lists can be maintained by the VPS with up 
to 20 entries possible on each list.• See System Group 
Assignment-Mailbox Group in 
B6.1 System Group 
Assignment.
• See C6 DELIVERING 
MESSAGES.
• See System Group Distribution 
List in Glossary.
Hold provides the caller with the option of 
temporarily holding the call when the line is 
busy. The VPS automatically recalls the 
extension after a specified period of time. 
When several callers hold their calls to the 
same extension, callers are connected in the 
order in which they originally called.• See Other Parameters - Call 
Hold in B6.7 Other 
Parameters.
Holiday Service permits the system to record, store, and play 
several different holiday greetings. Up to 20 
holidays can be programmed.• See B6.3 Holiday Setting. Table 32 
FEATURE DESCRIPTION REFERENCE 
						

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Inband Integration allows the PBX, using Inband Integration, to 
send information to the VPS using DTMF 
tones. Inband integration is characterized as 
Voice Mail Integration and DTMF Tone 
Integration. Voice Mail Integration works 
with the Call Forwarding Feature of the PBX 
to permit a caller to leave a message when the 
mailbox number of the called extension is not 
known. DTMF Tone Integration works with 
the Automated Attendant Service to enable 
the VPS to immediately recognize the state of 
the call (busy, answered, ringing, etc.) and 
improve its call handling performance.• See Voice Mail in 
1.3.3 Which Phone Systems 
are Compatible?
• See Section 3 INTEGRATING 
THE VPS WITH PANASONIC 
KX-T PHONE SYSTEMS.
• See Inband Signaling in 
Glossary.
Incomplete Call 
Handling Serviceallows the subscriber to offer callers several 
service options when the extension is busy or 
there is no answer— Leaving a Message, 
Transfer to Covering Extension, Returning to 
the Automated Attendant Top Menu, 
Intercom Paging, Calling a Beeper, or Calling 
Operators.• See Calling a Beeper in this 
Ta b l e .
• See Intercom Paging (APT/
DPT Integration Only) in this 
Ta b l e .
• See Incomplete Call Handling 
Service in Glossary.
• See 4.3  Incomplete Call 
Handling Status in the 
Subscribers Guide. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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178SYSTEM FEATURES 
Intercom Paging 
(APT/DPT 
Integration Only)permits callers to page subscribers by PBX 
paging (there are different kinds of PBX 
paging, and these can be specified by VPS 
programming) when the subscribers have set 
Intercom Paging for Call Transfer or when 
the subscribers have set Intercom Paging for 
Incomplete Call Handling. The caller is 
briefly placed on hold while the VPS 
announces the page and until the subscriber 
answers the page. The subscriber can answer 
the page from any extension using the paging 
answer code; this code is specified in the PBX 
User Manual. For a Caller ID Caller, if his 
name has been recorded for the Caller Name 
Announcement feature, the name will be 
announced at the end of the page. If the 
callers name has been recorded for both the 
System and Personal Caller Name 
Announcement, the VPS will use the personal 
caller name.
To utilize this feature, follow the procedure 
below.
1)
Go to the System Administration Top Menu, 
and type 1-2 (Program - Class of Service) and 
COS No. (1-62). Select an Intercom Paging 
Group (1-9) for this COS. If set to Group 9, 
the Intercom Paging feature is activated for 
all groups.
2)
From the System Administration Top Menu, 
type 1-5-7-7 (Program - System Parameter 
Setting - Others - Intercom Paging 
Parameters). Adjust the No Answer Time for 
Intercom Paging to your preference (the 
default is 5 s). For the Intercom Paging Group 
you selected in Step 1, set the Intercom 
Paging access code in Paging Code for 
Group 1-8 and Paging Code for All 
Groups. For example, the access code for 
external paging by a KX-TA624 PBX is 34.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See Intercom Paging (1-5-7-7) 
in 5.2.2 Custom Service 
Features.
• See Intercom Paging Group in 
Table 37 in B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See Other Parameters - 
Intercom Paging Parameter in 
B6.7 Other Parameters.
• See Intercom Paging in 
Glossary. Table 32 
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Interview Service plays a set of recorded questions when a 
caller accesses the service. The caller is 
provided an opportunity to answer each 
question after it has been asked. Subscribers 
are able to record questions directly into their 
own Interview Mailbox.• See 5.2.9 Interview Service.
• See Interview Mailbox No. in 
Table 35 in B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
• See Interview Service in 
Glossary.
• See 4.9  Interview Mailbox in 
the Subscribers Guide. Ta b l e  3 2  
FEATURE DESCRIPTION REFERENCE 
						

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Live Call Screening 
(APT/DPT 
Integration Only) permits the subscriber to monitor incoming 
calls as messages are being recorded. The 
subscriber has the option of answering calls 
while monitoring or allowing the message to 
be recorded without interruption. Two modes 
of this feature exist — Hands Free and 
Private.
Hands Free permits the subscriber to hear the 
caller through the telephones speaker and 
answer the call by lifting the handset. The 
Private Mode alerts by tone and requires the 
telephone handset to be lifted before the 
message can be monitored. Two-way 
communication is established by pressing the 
feature button.• See 4.1 GUIDELINES FOR 
DIGITAL INTEGRATION.
• See 4.4.1 Live Call Screening 
(LCS) Programming.
• See 4.4.3 Live Call Screening 
Private/Hands-Free Mode 
Assignment.
• See 4.4.4 Live Call Screening 
Button Assignment.
• See 4.4.5 Live Call Screening 
Cancel Button Assignment.
• See 4.4.6 Live Call Screening 
Password Assignment.
• See 4.4.7 Live Call Screening 
Password Cancellation.
• See 4.4.8 Live Call Screening 
Password Control.
• See Message Cancel for Live 
Call Screening in Table 37 in 
B3 SYSTEM 
ADMINISTRATION - 
SETTING COS (CLASS OF 
SERVICE) PARAMETERS.
• See C3 SETTING COS 
(CLASS OF SERVICE) 
PARAMETERS.
• See Live Call Screening in 
Glossary.
• See 4.13  Live Call Screening 
in the Subscribers Guide.
Logical Extension 
(All Calls Transfer 
to Mailbox)is an extension that always receives calls 
directly into its mailbox. This feature is used 
by subscribers that are often unavailable or 
that do not have a telephone.• See All Calls Transfer to 
Mailbox in Table 35 in 
B2 SYSTEM 
ADMINISTRATION - 
MAILBOXES.
• See Creating and Editing a 
Mailbox in C2 SETTING UP 
MAILBOXES.
• See Logical Extension in 
Glossary. Table 32 
FEATURE DESCRIPTION REFERENCE