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Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
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7.2 UTILITY COMMANDS SYSTEM MAINTENANCE AND TROUBLESHOOTING 141 3.Press RETURN. 4.Perform a Standard File Transfer. Set the data terminal to the receiving (Answer) mode (Xmodem) and specify the backup filename. The specified data will be transmitted to the data terminal. Note The data terminal used must be equipped with communications software that supports the Xmodem file transfer protocol. The command can be canceled by Typing [\] before entering the receiving mode. Once the receiving mode has been selected, use the cancel command of the communication software being used. 7.2.8 Loading New or Saved Data to the VPS (LOAD) This command is used to install new data or to restore saved data to the VPS. The LOAD command must be executed for each data file. When performing this operation, always wait until the process completion indication appears before proceeding. 1.Type LOAD, then Press RETURN. KX-TVS50 KX-TVS80 To start press ‘RETURN’ - - - - - - SAVE Start!! $ LOAD VPS Flash Memory Data Load (PC -> VPS : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menu 7. Personal Greetings Select No.:=
7.2 UTILITY COMMANDS 142SYSTEM MAINTENANCE AND TROUBLESHOOTING 2.Select the item to be restored to the flash memory, then Press RETURN. 3.Press RETURN. When CCC appears, the VPS is ready for loading. 4.Set the data terminal to the sending (Call) mode (Xmodem). Then enter the backup filename. Press ENTER. The backup data will be restored to the flash memory. 5.When the parameter load has been completed, power-off and restart the system. Note The data terminal used must be equipped with communications software that supports the Xmodem file transfer protocol. The command can be canceled by Typing [\] before entering the sending mode. Once the sending mode has been selected, use the cancel command of the communication software being used. 7.2.9 Print All of the VPS Parameters (GPRN) This command is used to print all VPS parameter settings (output to screen). Type GPRN, then Press RETURN. $ LOAD VPS Flash Memory Data Load (PC -> VPS : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menu 7. Personal Greetings 8. Company Greetings Select No.:= To start press ‘RETURN’ Start - - - - - - Load!!
7.2 UTILITY COMMANDS SYSTEM MAINTENANCE AND TROUBLESHOOTING 143 7.2.10 Program Version Display (VERS) This command is used to display the version numbers of the flash memory and main ROM. Type VERS, then Press RETURN. Note The numbers are examples only. Your system will show different numbers. 7.2.11 Custom Service Report (CREP) The CREP command is used to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting 3: Port Service Setting 4: Service Setting - Auto Attn. Setting 5: Service Setting - Custom Service Setting 6: Service Setting - Caller ID Call Routing 7: System Parameter Setting - System Group Assignment 8: System Parameter Setting - Day Service, Holiday, Daylight Saving Time 9: System Parameter Setting - Prompt Setting 10: System Parameter Setting - System Caller Name Announcement 11: System Parameter Setting - Others 12: Hardware Setting 13: System Reset Clear Parameter Please select : 1 $ VERS V.P.S. PROGRAM VERSION MAIN FLASH MEMORY : VF21AA (2.00) MAIN ROM : VF01AA (2.00)
7.2 UTILITY COMMANDS 144SYSTEM MAINTENANCE AND TROUBLESHOOTING Custom [100]: Indicates that Custom Service No. is 100. System: Indicates that System prompts are active. Access: 9: Indicates that this Custom Service was accessed 9 times by callers. This counter can be cleared. See 7.2.12 Custom Service Menu Access Count Clear (CCLR). Menu Msg. :None: Indicates that the menu message for this Custom Service is None (not recorded). If menu message is recorded, Rec will appear. [N]-Xfer Mbx (998): Caller will be sent to General Delivery Mailbox (GDM) if he dials nothing. [1]-Custom [1]: Custom Service 1 will play when the 1 key is pressed. [2]-Custom [2]: Custom Service 2 will play when the 2 key is pressed. [3]-Custom [3]: Custom Service 3 will play when the 3 key is pressed. Custom [100] (System) (Access: 9 ) (Menu Msg. : None) | < multilingual pick > [N]- Xfer Mbx (998) [0 ]- Operator [1 ]- Custom [1] (System) (Access: 2) (Menu Msg. : None) | | < english service> | [N]- Operator | [0 ]- Operator | [1 ]- A.A. Service | [2 ]- V.M.Service | [3 ]- FAX Transfer | [ ]- Subscriber [2 ]- Custom [2] (User -1) (Access: 2) (Menu Msg. : None) | | < spanish service> | [N]- Operator | [0 ]- Operator | [1 ]- A.A. Service | [2 ]- V.M.Service | [3 ]- FAX Transfer | [ ]- Subscriber [3 ]- Custom [3] (User -2) (Access: 3) (Menu Msg. : None) | | < vietnamese service> | [N]- Operator | [0 ]- Operator | [1 ]- A.A. Service | [2 ]- V.M.Service | [3 ]- FAX Transfer | [ ]- Exit [4 ]- Dept Dial [5 ]- Repeat Menu [ ]- Exit [# ]- Main Menu
7.2 UTILITY COMMANDS SYSTEM MAINTENANCE AND TROUBLESHOOTING 145 7.2.12 Custom Service Menu Access Count Clear (CCLR) Each Custom Service has an access counter that counts the number of times the service has been accessed. This command clears this counter. Type CCLR, Press Space, and Enter Custom Service Menu (1-100), then Press RETURN. Note Type CCLR 0 to clear the access counters of all Custom Services. 7.2.13 Message Waiting Lamp Retry Times (MWL) This command is used to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. This setting is required when a PBX other than the Panasonic KX-T series telephone system is used. Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes. 7.2.14 Setting Minimum Recording Length (MRL) This command is used to specify the minimum message recording length (0-3 s). Messages shorter than this setting are discarded from the mailbox. Note The minimum recording length can only be set using this command. 1.Type MRL, then Press RETURN. [4]-Dept Dial: Department Dialing menu will play when the 4 is pressed. $ CCLR 20 Custom Menu Access Counter Cleared !! $ MWL Current Setting of M.W.L. Retry Count is 1 Enter M.W.L. Retry Count (1-3) =
7.2 UTILITY COMMANDS 146SYSTEM MAINTENANCE AND TROUBLESHOOTING 2.Type, the message length. 7.2.15 Modified Prompt List (MPLT) This command is used to display the user prompt recording status — recorded, not recorded, or turned off. 1.Type MPLT, then Press RETURN. MPLT —> both prompts MPLT 1 —> User 1 prompts MPLT 2 —> User 2 prompts Blank: Prompt no.: Prompt no. with an*: OFF:The prompt has not been recorded (but the default (System Prompt) is active).—WILL BE HEARD The prompt has been recorded.—WILL BE HEARD The prompt has been recorded but is turned off.— WILL NOT BE HEARD The prompt has never been recorded and the default prompt has been turned off.—WILL NOT BE HEARD $ MRL Current Setting of Minimum Recording Length is 2 Enter Minimum Recording Length (0-3) = $ MPLT 1 ***List of Registered User Prompt 1 No. ([1], [2], . . ., [830])*** *** Total number of Registered = 3 *** *** Total number of TURN OFF = 2 ***, , , , , , ,1, , , , , , ,, , , , , , ,, , , , , , ,, , , , , , ,5*, , , , , , ,6, , , , , , ,, , , , , , ,, , , , , , ,, , , , , , ,, , , , , , ,, , , , , , ,, , , , , , ,, , , , , , ,, , , , , , , OFF
7.2 UTILITY COMMANDS SYSTEM MAINTENANCE AND TROUBLESHOOTING 147 Note The Total Number of Registered shown at the bottom of the screen, does not include the prompts that have been turned off. 7.2.16 Utility Command List (HELP) The HELP command displays the list of all available utility commands. 1.Type HELP, then Press RETURN. 7.2.17 Quick Setup (QSET) This command is initially used to setup the VPS very roughly when you use your VPS for the first time or after system initialization. Note Quick setup requires VT100 emulation software. Type QSET, then Press RETURN.
7.2 UTILITY COMMANDS 148SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.18 Circuit Condition Display (LMON) This command is used to display the circuit condition every 1.5 s. The command can be turned off by entering [\]. The following circuit conditions may be displayed. 7.2.19 DTMF Information Display (PUTD) This command is used to display the DTMF tones the VPS receives and sends. In addition to the DTMF tones the following are displayed — the Incoming Call Service (Voice Mail, Automated Attendant, Custom, and Interview) entered by the caller and the time periods that the ports are enabled. Type PUTD. The VPS will remain in this mode until PUTD is entered again. The default setting for this mode for all ports is OFF. To change the mode from PUTD to OFF, Type PUTD again. To set the mode for only 1 port, Type PUTD and the port number. Ready Incoming Call Service Outgoing Call Service DSP Reset Processing PT connect Processing Error/Not Exist: Possible to serve : Processing arrival service : Processing sending service : Processing DSP reset disposition : Processing PT connect disposition : DSP Card is not loaded $ LMON CO No.: 1: Ready 2: ReadyStatus $ PUTD Target Port : * * $ $ PUTD Target Port : 00 Dont leave enabled after troubleshooting $ Note: * means enable for the port 0 means disable for the port
7.2 UTILITY COMMANDS SYSTEM MAINTENANCE AND TROUBLESHOOTING 149 Sample display: WARNING PUTD is a command originally used when troubleshooting. Do not use this command for any other purpose. Do not disconnect the RS-232C connection while the PUTD command is enabled. This could cause data overflow. $ PUTD 1 Target Port : 0* Dont leave enabled after troubleshooting. $ $ PUTD Target Port for Debug : * * * * * * * * * * * * $ [1] DTMF:3 [1] DTMF:8 [1] A.Attend [1] DTMF:# [1] DTMF:6 [1] Voice Mail [1] DTMF:1 [1] DTMF:0 [1] DTMF:1 [1] NonSub Svc [1] * * * [1] DTMF:# [1] DTMF:9 [1] Thank you
7.3 SYSTEM REPORTS 150SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. The following 8 report options are available. The following 4 reports can be cleared of all values and prepared for use again. 7.3.1 Mailbox Assignments The Mailbox Assignments report provides information about the applied mailbox authorized features and current parameter settings.To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu - 2 - 1 To clear the following 4 reports, follow the menu path as shown: System Administration Top Menu - 2 - 2 To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu - 2 - 1 - 1 System Reports System Report Menu 1. Mailbox Assignments 2. COS Assignments 3. System Service Report 4. Call Accont Report 5. Port Usage Report 6. Flash Memory Usage Report 7. Mailbox Usage Report 8. Fax Call Report Enter the Number : = System Reports System Clear Menu 1. Port Usage Statistics Clear 2. Flash Memory Usage Statistics Clear 3. Mailbox Usage Statistics Clear 4. Fax Call Report Clear Enter the Number : =