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Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual
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B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS SYSTEM ADMINISTRATORS GUIDE 221 No DTMF Input Operationa-f (c) *See Keypad Assignment on the next page.Specifies how a call is treated when there is no response to the menu message. No response usually indicates that the caller is using a rotary phone. The factory setting is C. Operator, which allows the caller to be automatically connected to an operator after message playback.Ta b l e 4 5 Parameter Value Range (Default)Description/Function
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS 222SYSTEM ADMINISTRATORS GUIDE Keypad Assignment 0-9, , #a-n ( : d, 0: c Others: None)Any of the 14 services listed below (a-n) can be assigned to the 0 through 9, and # keys on the telephone keypad. Callers are able to access these services by pressing the corresponding keys on their telephones. (a) Transfer to Mailbox - Allows the caller to leave messages in a specific mailbox. Enter a followed by a mailbox number. (b) Transfer to Extension - Transfers the caller to a specific extension. Enter b followed by an extension number. (c) Operator - Connects the caller to the operator. (d) Exit - Plays a final guidance message and disconnects. The message must be recorded by the Message Manager. (e) Previous Menu - If programmed, allows the caller access to a previous Custom Service Menu. (f) Custom Service - If programmed, allows the caller access to another Custom Service. (g) Voice Mail Service - Allows the caller access to the Voice Mail Service. (h) Call Transfer Service - Allows the caller access to the Automated Attendant Service. (i) Subscriber Service - Allows the caller access to Subscriber Service. Available only when calls are from subscribers. (j) Department Dialing - Transfers the caller to the Department Dialing menu. (k) Dial by Name - Lets the caller transfer an extension by dialing the first 3 or 4 letters of the extension owners last name. (l) Repeat Menu - Repeats the Custom Service menu message. (m) Main Menu - Lets the caller return directly to the top Custom Service menu. (n) FAX Transfer - Enables the caller to send a fax message to the appropriate extension where a fax machine is connected. Table 45 Parameter Value Range (Default)Description/Function
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS SYSTEM ADMINISTRATORS GUIDE 223 B5.3 Caller ID Call Routing Parameters Up to 120 Caller ID numbers can be assigned to be automatically forwarded to a desired destination. Calls from the assigned Caller ID numbers are automatically forwarded to a programmed extension, mailbox (System Group Distribution List included) or Custom Service. Private (callers number is not received) and Out of Area calls can also be forwarded automatically to a desired extension, mailbox or Custom Service. Settings for Caller ID Call Routing have priority over settings for Port Service, but do not have priority over for Holiday Service. Caller ID Call Routing - Enter To access the proper menu for Caller ID Call Routing, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 3 To access the proper menu for Caller ID Call Routing - Enter, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 3 - 1 - Caller ID List No. (1-120) Ta b l e 4 6 Parameter Value Range (Default)Description/Function Caller ID No. P, O or Up to 20 digits consisting of 1-9, 0, (None) Assigns the telephone number which the VPS automatically forwards to a desired destination. substitutes any number (= wild card). To have a Private call automatically forwarded to a desired destination, enter P. For an Out of Area call, enter O.
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS 224SYSTEM ADMINISTRATORS GUIDE Caller ID Call Routing - Delete Permits specified Caller ID List numbers to be deleted from the list. Caller ID Call Routing - Listing Displays all Caller ID List numbers.Description Up to 20 characters (None) Enters a name and/or description of the Caller ID number. Any ASCII character (except \) can be used. Note: When nothing is registered in this parameter but the callers name is transmitted from the Central Office, the name will be automatically registered in this parameter. When this is done, an asterisk will appear with the Call Transfer parameter if PUTD is enabled (see 7.2.19 DTMF Information Display (PUTD)). For example, you might see this: Custom 3 . This indicates the name was automatically registered in the VPS. Call Transfer Custom/Extn./ Mbx (None) Specifies the destination to which the call from an assigned Caller ID number is automatically forwarded. The Custom setting (enterC) enables callers to be forwarded to the specified Custom Service menu. The Extn. setting (enter E) enables callers to be forwarded to the specified extension. The Mbx setting (enter M) enables callers to leave messages in the specified mailbox. A System Group Distribution List number can be specified here instead of a mailbox number. To access the proper menu for Caller ID Call Routing - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 3 - 2 - Caller ID List No. (1-120) To access the proper menu for Caller ID Call Routing - Listing, follow the menu path as shown: System Administration Top Menu - 1 - 4 - 3 -3Table 46 Parameter Value Range (Default)Description/Function
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS SYSTEM ADMINISTRATORS GUIDE 225 B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment System Group Assignment - Mailbox Group This parameter allows a Subscriber to send a message simultaneously to several mailboxes. These mailboxes may be assembled into a list called a System Group Distribution List. The VPS is able to maintain up to 20 System Group Distribution Lists. Each list can have up to 20 destination mailbox numbers. Mailboxes can be added or deleted from these lists and reviewed as needed. Mailbox Group - Enter To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 To access the proper menu for Mailbox Group, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 1 To access the proper menu for Mailbox Group – Enter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 1 - 1 - Group List No. Ta b l e 4 7 Parameter Value Range (Default)Description/Function Group List No.2-5 digits (None)Specifies any vacant mailbox number. The Subscriber can specify that the VPS transfer or deliver messages to all members of a group by simply specifying the System Group Distribution List No.
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS 226SYSTEM ADMINISTRATORS GUIDE Mailbox Group - Delete Permits specified mailboxes to be deleted from the list. Mailbox Group - Listing Displays all System Group Distribution List numbers. System Group Assignment - Extension Group Several extensions can be assembled into a single list. The VPS is able to maintain up to 20 Extension Group Lists. Each list can support up to 20 extensions. Extensions can be added, deleted, and reviewed. Members within a list are able to share the same mailbox and be notified by the Message Waiting Notification - Lamp feature (if authorized) when a message is present.Group Name Up to 16 characters (None)Allows a group name to be specified. If a group name is not required, press RETURN, and specify the mailbox numbers. Any alphanumeric character and [ (space)] can be used. Member 1-202-5 digits (None)Specifies mailbox numbers belonging to this group. To access the proper menu for Mailbox Group - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 1 - 2 - Group List No. To access the proper menu for Mailbox Group - Listing, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 1 - 3Table 47 Parameter Value Range (Default)Description/Function
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS SYSTEM ADMINISTRATORS GUIDE 227 Extension Group - Enter Extension Group - Delete Permits specified extensions to be deleted from the list. Extension Group - Listing This parameter displays all Extension Group List numbers.To access the proper menu for Extension Group - Enter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 2 - 1 - Group List No. Ta b l e 4 8 Parameter Value Range (Default)Description/Function Group List No.2-5 digits (None)Specifies any vacant extension number. Note: The Extension Group List number can be assigned as The Extension of the Owner of a mailbox. This permits all group members to share the information in the mailbox. Group Name Up to 16 characters (None)Allows a group name to be specified. If a group name is not required, press RETURN, and specify the mailbox numbers. Any alphanumeric character and [ (space)] can be used. Member 1-202-5 digits (None)Specifies the extension number belonging to the group. Note: Members cannot have a personal mailbox. To access the proper menu for Extension Group - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 2 - 2 - Group List No. To access the proper menu for Extension Group List Numbers, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 1 - 2 - 3
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS 228SYSTEM ADMINISTRATORS GUIDE B6.2 Day Service Day Service is a timer function that selects the desired call handling method based upon time of day. Port Assignment and Operator Parameters can be programmed for day and night mode. B6.3 Holiday Setting A special service mode can be programmed for up to 20 holidays. When a day is set as a holiday, settings in this parameter have priority over settings for Port Service and Caller ID Call Routing. To provide a special message to callers on a holiday (for example, Today is New Years Day and our office is closed. If you wish to record a message, please press 1 now.), you can create a Custom Service menu. Use this setting to direct calls to this Custom Service on Jan. 1st. Use foreign languages where appropriate.To access the proper menu for Day Service, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 2 Table 49 Parameter Value Range (Default)Description/Function Mon (Start/End) | Sun (Start/End)1-12: h 00-59: min AM/PM: a.m./p.m. D: Day Mode N: Night Mode MON-SUN (9:00 AM - 5:00 PM)Specifies the Start and End times of the Day Service. Day Mode: 24 h Day mode Night Mode: 24 h Night mode To access the proper menu for Holiday Setting, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS SYSTEM ADMINISTRATORS GUIDE 229 Holiday Setting - Enter Holiday Setting - Delete Cancels the Holiday Service Setting by specifying a holiday number (1-20).To access the proper menu for Holiday Setting - Enter, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 1 - Holiday No. (1-20) Ta b l e 5 0 Parameter Value Range (Default)Description/Function Name of HolidayUp to 16 characters (None)For reference. Any alphanumeric character, plus [ (space)], [-], [.] and [] can be used. Date MM: Month DD: Day (None)Specifies the date of the holiday. Retain Holiday 1. No 2. Yes (No)Used to store the Holiday Service setting for future use. If set to Yes, the same setting will be activated automatically on the same day every year. If set to No, the setting will be canceled automatically after the holiday is over. Company Greeting Number *1 *1Available for the KX-TVS80 only. 1-32 (None)Specifies a company greeting number (1-32) as a holiday greeting. Service 1. Voice Mail 2. Auto. Attn. 3. Interview 4. Custom (Auto. Attn.)Specifies one of 4 incoming call services for the holiday. Note: When Interview Service is specified, one of Subscribers Interview Mailbox numbers should also be specified. When the Custom Service is specified, one of Custom Service numbers (1-100) should also be specified. Port Affected Port No. (1, 2)Specifies the port number on which the Holiday Service setting is activated. At least 1 port must be specified. The unspecified port provides the usual incoming call service.
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS 230SYSTEM ADMINISTRATORS GUIDE Holiday Setting - Listing Used to display all of the specified holiday names and dates. B6.4 Daylight Saving Time (DST) Used to adjust the internal clock of the VPS to the starting and ending date of daylight saving time.To access the proper menu for Holiday Setting - Delete, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 2 To access the proper menu for Holiday Setting - Listing, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 3 - 3 To access the proper menu for Daylight Saving Time, follow the menu path as shown: System Administration Top Menu - 1 - 5 - 4 Table 51 Parameter Value Range (Default)Description/Function Start Date/ End DateMM: Month DD: Day (None)Specifies the starting and ending dates of daylight saving time. The VPS advances 1 h on the starting date of daylight saving time, and restores the time on the ending date. Both the starting date and the ending date must be set. The same date cannot be used for both settings. Note: The VPS changes to and from DST at 2:00 AM.