Panasonic Kx-tvs50, Kx-tvs80 Voice Processing System Installation Manual

							SYSTEM MAINTENANCE AND TROUBLESHOOTING131
Section 7
SYSTEM MAINTENANCE AND
TROUBLESHOOTING 
						

							7.1 INITIALIZING THE SYSTEM
132SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM
Initializing the system clears all voice data except user prompts and returns all system 
parameters to the default setting. Throughout this section, menu selections are indicated as
 
System Administration Top Menu - (Selection Number). This means that the System 
Administration Top Menu must first be accessed. On the first menu displayed, make the menu 
selection corresponding to the first menu displayed. Repeat this process for each subsequent 
menu when additional selection numbers are listed. 
1.Go to the System Administration Top Menu
2.Type [4] for System Initialization.
3.Type [Y] (this places the VPS in the off-line mode).
4.Type [Y] to start the system resetting. To initialize the system, follow the menu path as shown:
System Administration Top Menu - 4
1 : Program
2 : System Reports
3 : Utility Command
4 : System Reset/Clear
5 :Quick Setup (VT100 Mode Only)
Enter the number: =
System Reset/Clear Menu
1. Mailbox No. Length [3]
2. System Managers Mailbox No. [999]
3. Message Managers Mailbox No. [998]
Will you change the settings ? (Y/N): =
System Reset/Clear Menu
1. Mailbox No. Length [3] (2 - 5) : =
2. System Managers Mailbox No. [999] : =
3. Message Managers Mailbox No. [998] : =
Are these parameters acceptable ? (Y/N) : =
System Initializing
             •
             •
             • 
						

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133
5.When system initializing is complete, the following display will appear:
Note
The execution time for System Reset/Clear may differ each time it is performed 
because of system capacity and system programs.
 Generally, initialization will take about 2 min to accomplish.
> ** ON LINE MODE ** 
						

							7.2 UTILITY COMMANDS
134SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.2 UTILITY COMMANDS
In the Utility Command Mode, the System Administrator can access the functions described 
below by entering the appropriate command at the $ prompt, and 
Pressing RETURN.
7.2.1 Off-line Set (OFLN)
The OFLN utility command is used to turn off the VPS Call Progression Mode. Set the VPS to 
Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large 
number of related parameters. To select the Utility Commands Menu, follow the menu path as shown: 
System Administration Top Menu - 3
Table 26 
OFLN: 
ONLN:
PA S S:
TIME:
PSET:
ELOG:
SAVE:
LOAD:
GPRN:
VERS:
CREP:
CCLR:
MWL:
MRL:
MPLT:
HELP:
QSET:
LMON:
PUTD:Sets the system to off-line mode
Sets the system to on-line mode
Sets the System Administrators password
Sets the system clock, date, and time
Specifies the reports printing time
Displays device error log
Stores a backup of the program or data in the flash memory
Restores a backup of the program or data to the system
Displays all of the VPS parameters
Displays the version of the program
Displays the keypad assignments, message recording status and the 
tree-structure of a Custom service
Clears a Custom service menu access count
Specifies the number of times the VPS attempts to turn on the message 
waiting lamp on the extensions
Sets the minimum recording length of a message
Displays the user prompt recording status
Displays brief instructions and a list of Utility Commands
Set up your VPS roughly so that you can use it quickly
Line Monitor
Display DTMF Information
Utility Command (Type ‘HELP’ for command list.)  
$ 
						

							7.2 UTILITY COMMANDS
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135
Type OFLN, then 
Press RETURN. If no VPS ports are in use, the VPS will immediately 
suspend the call progressing service.
If any VPS port is in use, the VPS will display the following warning:
The VPS will be in the Off-Line Mode when the following message is displayed.
7.2.2 On-line Set (ONLN)
The ONLN command is used to place the VPS in the Call Progressing Mode.
Type ONLN, then 
Press RETURN.
7.2.3 Set Password (PASS)
The PASS command is used to create, change and clear system passwords. Valid passwords are 
created using up to 8 characters; any alphanumeric character, [ (space)], [.] and [_] can be used.
1.Type PASS, then 
Press RETURN.
2.To create a password or change an existing password, go to Step 3.
To clear a password, go to Step 4.
3.To create a password or change an existing password:
a) Type [1] or 
[2]
 
Note
 When you press [2] to change the System Reset/Clear password you should 
 type the current (OLD) password before entering a new one.
b) Type the password.
$  OFLN
** OFF LINE MODE **
*** Now line is used!! *** 
** OFF LINE MODE **
$  ONLN
** ON LINE MODE **
$  PASS
1: Administrator Password  2: System Reset/Clear Password :=
Maximum 8 characters
NEW PASSWORD : = 
						

							7.2 UTILITY COMMANDS
136SYSTEM MAINTENANCE AND TROUBLESHOOTING
c) Type the password again for verification.
4.To clear a password:
a) Type [1] or 
[2].
b) Press ENTER. Do not type a password on this screen.
c) Press ENTER. Do not type a password on this screen.
 
Note
 The password entered on the screen will not appear. The VPS does not
 distinguish the capital letter from the small letter.
7.2.4 Set Time (TIME)
The TIME command is used to set the system date and time. A number of system functions 
require that the system time and date be set correctly. These functions include message waiting 
notification, external message delivery, call-retries-after initial-failure-to-connect, and 
automatic deletion of messages.
1.Type TIME, then 
Press RETURN.
2.Type the current time.
3.Type the current date. For the year, type the last 2 digits.
Note
Enter the exact time and date. This command cannot be used when either the System 
or the Message Manager is accessing the time setting feature.
7.2.5 Print Reports at Specified Time (PSET)
This command is used to issue system usage reports (Flash Memory Usage Report/Port Usage 
Report/Call Account Report) at a specified time each day by entering the PSET command. A 
Verification: =
Maximum 8 characters
NEW PASSWORD : =
VERIFICATION : =
$  TIME
Current time is 12:34, PM
              Enter new time (HH:MM, AM/PM) : =
Current date is TUE AUG-3-1999
   Enter new date (MM-DD-YY) : = 
						

							7.2 UTILITY COMMANDS
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137
printer or data terminal must be connected to the VPS at the RS-232C port for the reports to be 
printed or displayed.
1.Type PSET, then 
Press RETURN.
2.Type [1] to enable this function or 
Type [2] to disable it.
3.Type the time to print the reports.
Note
The reports will be displayed only if the system is in the mode where the > prompt 
is displayed
.
7.2.6 Error Log Display (ELOG)
This command is used when diagnosing VPS problems. When selected, this command will 
display an error log.
Type ELOG, then 
Press RETURN.
Note
The errors that can be identified by the system are displayed and explained in the following 
tables.
$  PSET
Report Print Out Service [ Disable ]
           1 : Enable  2: Disable :=
Enter The Print Out Time (HH:MM, AM/PM) :=
COM. Communication error between CPU and DSP
DATA Process error of voice data
MEM. Memory error
PRG. Program error in CPU card
R/W Read/Write error of Flash Memory
$  ELOG
                     DEVICE                  ERROR                                     TIME
JUL-14  14:00  PM MEM-GET 1.  CPU
JUL-14  14:00  PM 2.  CLOCK
JUL-14  14:00  PM DATA R/W (xx:yyyy) 3.  FLASH 
     MEMORY
JUL-14  14:00  PM SCAN 4.  DSP*
JUL-14  14:00  PM FIFO 5.  DSP*
JUL-14  14:00  PM APPLICATION (x) 6.  CPU
* = Port number (1-2) 
						

							7.2 UTILITY COMMANDS
138SYSTEM MAINTENANCE AND TROUBLESHOOTING
Device Error Log Indications
Error Indications at System Startup
Example of a terminal display when errors are generatedTable 27 
Indication Meaning
CPU MEM-GET CPU card software memory acquisition error.
CPU card is short of memory temporarily because 
of too much traffic.
CLOCK Clock access error. Clock IC is out of order.
Check the hardware.
FLASH 
MEMORYDATA R/W (xx:yyyy) Flash Memory access error. If there is a sector that 
often causes errors, check the flash memory.
xx : IDE error code 
yyyy : read/write error sector number
DSP* SCAN DSP-SCAN error. DSP is out of order. Check the 
hardware.
DSP* FIFO DSP/FIFO error. During the system is handling 
calls, there is wrong with DSP and FIFO memory 
temporarily.
CPU APPLICATION (x) Application error. While the system is handling 
calls, temporary application error occurs.
x: port number
* = Port number (1-2)
Ta b l e  2 8  
Indication Meaning
ROM ERROR: Sum Error!! ROM checksum error.
FLASH MEMORY ERROR: Initialize 
Error!!Flash Memory initialization error.
FLASH MEMORY ERROR: No 
System!!No system Flash Memory present.
FLASH MEMORY ERROR: Program 
Load Error!!Program could not be loaded from system Flash 
Memory.
FLASH MEMORY ERROR: Program 
Sum Error!!Checksum error in program loaded from system 
Flash Memory.
FLASH MEMORY ERROR: System 
Data Error!!Error Loading of administrator data from system 
Flash Memory.
SYSTEM ERROR: 1 Administrator data error. 
						

							7.2 UTILITY COMMANDS
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Error and Warning Indications During System Operation
7.2.7 Saving the System Data to the Backup Device (SAVE)
All system programming data and voice prompts can be saved in separate data files. To save 
this data, a data terminal must be connected to the RS-232C port of the VPS. Files must be 
saved individually. The SAVE command must be executed for each data file. It will require SYSTEM ERROR: 2 Error loading of report data.
SYSTEM ERROR: 3 Clock error.
SYSTEM ERROR: 4 Mailbox data error.
SYSTEM ERROR: 5 Message data error (1).
SYSTEM ERROR: 6 Message data error (2).
SYSTEM ERROR: 7 Error loading of control data.
SYSTEM ERROR: 8 Error loading of voice prompt data.
SYSTEM ERROR: 9 Error loading of MWL control data.
SYSTEM ERROR: 10 Error loading of flash memory identify data.
SYSTEM ERROR: 11 Error writing of VBI chain data.
SYSTEM ERROR: 12 Error writing of BLK chain data.
SYSTEM ERROR: 13 Error loading of user prompt modify data.
SYSTEM ERROR: 14 Error loading of Class of Service data.
No CO lines are active!! No Port cards present.
COs are all disabled!! All Ports are malfunctioning.
APT(DPT) Interface Connection is not 
Established.Ports are malfunctioning for APT(DPT) 
Integration because telephone lines are 
disconnected or Integration with PBX is not set to 
APT(DPT) Integration mode.
Table 29 
Indication Meaning
FLASH MEMORY STORAGE SPACE IS 
NOW EXCEEDING
80%...80% or more of the Flash Memory voice 
message save area is used.
ASCII TERMINAL program Load Error Error loading of ASCII terminal control 
program. Ta b l e  2 8   
						

							7.2 UTILITY COMMANDS
140SYSTEM MAINTENANCE AND TROUBLESHOOTING
several minutes to SAVE for all the data selected. When performing this operation, always wait 
until the process completion indication appears.
WARNING
Never save (back-up) and upload the Program without Panasonic Technical support.
The memory required to save each data component is indicated below.
Saving items 4-8 below will depend upon the length of the recorded messages.
4. User Prompts-1 (Modified prompts - Modifications to default settings)
5. User Prompts-2 (Modified prompts - Modifications to default settings)
6. Custom Service Menu (Customer service recordings)
7. Personal Greetings (Subscriber greetings)
8. Company Greetings (KX-TVS80 only)
1.Type SAVE, then 
Press RETURN.
KX-TVS50
KX-TVS80
2.Select item to be backed up, then 
Press RETURN. The size of the file will be displayed.
1.  Program - approximately 1 Mbytes (See Warning above)
2.  Parameters - approximately 0.4 Mbytes (System Configuration)
3.  System Prompts - approximately 5 Mbytes (Do not save - prompts are saved 
     as defaults in the flash memory)
$  SAVE
VPS Flash Memory Data Save (VPS -> PC : Xmodem)
1:  Program
2:  Parameters
3:  System Prompts
4.  User Prompts-1
5.  User Prompts-2
6.  Custom Service Menu
7.  Personal Greetings
Select No. :=
$  SAVE
VPS Flash Memory Data Save (VPS -> PC : Xmodem)
1:  Program
2:  Parameters
3:  System Prompts
4.  User Prompts-1
5.  User Prompts-2
6.  Custom Service Menu
7.  Personal Greetings
8. Company Greetings
Select No. :=