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Panasonic Digital Business System 576 Technical Manual Section 400 Programming
Panasonic Digital Business System 576 Technical Manual Section 400 Programming
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Section 400-Programming FF4: FF-Key/Soft Key Feature Assignment
576-13-400 DBS 576 (USA) issued 05/20/98
l Page 4-19
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF4 2: Soft Keys on Display Phones
Notes:
rThis address applies to both Large-Display and Small-Display phones.
rThe extension’s Phone Type must be set to “1” (for Digital Key Phone - default).
See Phone Type (pg. 3-3): FF3 0 BSSC 00 Hold (1-3) Hold.
Notes:
These features will apply in the following modes:
rOn Large-Display phones, press the ! 2 ;= soft key to access these features. Up to 5
features are displayed at a time, and are executable by pressing the soft keys on the left side of the
LCD. During Dial Tone or Dialing (which can have up to 10 feature assignments), press the
NEXT or
PREV keys to toggle between the 2 screens of 5 functions each. Press the MENU key to exit.
rOn Small-Display phones, activate Variable Mode (default code = *61
, or press the FF-key
programmed with this code). One feature at a time is displayed, and can be executed by pressing the
EXEC (R) or (L). Use the
t VO L U ME s key to change the feature name to be displayed. Press the
FF-key again to exit.
Related Programming:
Dial Plan Assignment (pg. 3-27) to extensions FF3 0 BSSC 09 Hold (1 or 2) Hold
Soft Key Feature Assignment
(all CPCs) - Version 1.0 or higher
Assign Feature Codes to the soft keys on Large-Display and Small-Display phones.
FF4 2 BSSC 0 (01-30) Hold (Code) Hold
Feature Code AssignmentBSSC: Extension Port
B=Cabinet no. 1-6
SS=Card Slot no. 01-12
C=Circuit no. 1-8Soft Key Feature No. 01-30:
01-10 = during Dial Tone or Dialing
11-15 = during Ringback Tone
16-20 = during Busy Tone
21-25 = during OHVA/Receive
(See figures, next page, for soft key numbering on phones)
default: [no assignment]
$
-!
(see pg. 4-2)
26-30 = during Talk
!#* +*J -!K!#* +!! $! Va r i a b l e M o d e O N :
Variable Mode OFF:
(FF-ke
y: lit red)
(FF-key: unlit)
FF4: FF-Key/Soft Key Feature Assignment Section 400-Programming
Page 4-20
l DBS 576 (USA) issued 05/20/98 576-13-400
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
Flexible Feature Codes ...
at Dial Tone, for Dial Plan “A” (pg. 1-155) FF1 2 02 (0001-0056) Hold (max. 4-digit Code) Hold
at Dial Tone, for Dial Plan “B” (pg. 1-157) FF1 2 03 (0001-0056) Hold (max. 4-digit Code) Hold
at Ringback Tone, for Dial Plan “A” (pg. 1-159) FF1 2 04 (0001-0010) Hold (1-digit Code) Hold
at Ringback Tone, for Dial Plan “B” (pg. 1-160) FF1 2 05 (0001-0010) Hold (1-digit Code) Hold
at Busy Tone, for Dial Plan “A” (pg. 1-161) FF1 2 06 (0001-0010) Hold (1-digit Code) Hold
at Busy Tone, for Dial Plan “B” (pg. 1-162) FF1 2 07 (0001-0010) Hold (1-digit Code) Hold
Figure 4-4: Soft key layout on a Large-Display phone (44-series)
Figure 4-5: Soft key layout on a Small-Display phone (44-series)
03:14 Fri DEC 05164 Davidson C
(these soft keys
are the same)
OHVA
Receive
21
22
23
24
25
Ta l k
26
27
28
29
3016
17
18
19
2011
12
13
14
1506
07
08
09
10
Tone
01
02
03
04
05
Busy
Ton e Ringback
or DialingDial Tone
DIGITAL BUSINESS SYSTEM
03:14 Fri DEC 05164 Davidson C26-30 21-25 16-20 11-15 01-10
576-13-400 DBS 576 (USA) issued 05/20/98 l Page 5-1 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B 5. Groups (FF5) Use the FF5 programming addresses in this chapter to set parameters for the following groups in the DBS 576: FF5 0: Attendant Hunt Group FF5 1: Extension Hunt Groups FF5 2: MCO Trunk Groups (Outbound) FF5 3: MCO Trunk Groups (Inbound) FF5 4: Paging Groups FF5 5: Hot Line Group FF5 6: Call Pickup Groups This chapter covers the following FF5 addresses: FF Key Address Topic Default Page FF5 0: Attendant Hunt Group5-3 FF5 0 01 Hold (0-9999) Hold Attendant HG Pilot Number 0 5-3 FF5 0 02 01 Hold (0-2) Hold Attendant HG/Day1 Hunt Mode 1 (Pilot terminal) 5-3 FF5 0 02 (02-21) Hold (0-9999) Hold Attendant HG/Day1 Members -- 5-4 FF5 0 02 22 Hold (0-255) Hold Attendant HG/Day1 Delayed (No Answer) Hunt Timer0 (Stay at idle ext.) 5-5 FF5 0 02 23 Hold (0-255) Hold Attendant HG/Day1 Queuing Timer 0 (Stay in HG) 5-5 FF5 0 02 24 Hold (0-9999) Hold Attendant HG/Day1 Next Extension/Hunt Group -- 5-6 FF5 0 03 01 Hold (1 or 2) Hold Attendant HG/Day2 Hunt Mode 1 (Pilot terminal) 5-6 FF5 0 03 (02-21) Hold (0-9999) Hold Attendant HG/Day2 Members -- 5-7 FF5 0 03 22 Hold (0-255) Hold Attendant HG/Day2 Delayed (No Answer) Hunt Timer0 (Stay at idle ext.) 5-7 FF5 0 03 23 Hold (0-255) Hold Attendant HG/Day2 Queuing Timer 0 (Stay in HG) 5-8 FF5 0 03 24 Hold (0-9999) Hold Attendant HG/Day2 Next Extension/Hunt Group -- 5-9 FF5 0 04 01 Hold (1 or 2) Hold Attendant HG/Night Hunt Mode 1 (Pilot terminal) 5-9 FF5 0 04 (02-21) Hold (0-9999) Hold Attendant HG/Night Members -- 5-10 FF5 0 04 22 Hold (0-255) Hold Attendant HG/Night Delayed (No Answer) Hunt Timer0 (Stay at idle ext.) 5-10 FF5 0 04 23 Hold (0-255) Hold Attendant HG/Night Queuing Timer 0 (Stay in HG) 5-11 FF5 0 04 24 Hold (0-9999) Hold Attendant HG/Night Next Extension/Hunt Group -- 5-11 FF5 1: Extension Hunt Groups5-13 FF5 1 (01-72) 01 Hold (0-4) Hold Extension HG Hunt Mode 1 (Terminal) 5-13 FF5 1 (01-72) 02 Hold (0-9999) Hold Extension HG Pilot Number -- 5-14 FF5 1 (01-72) (03-22) Hold FLASH (0- 9999) HoldExtension HG Members -- 5-14 FF5 1 (01-72) 23 Hold (0-255) Hold Extension HG Delayed (No Answer) Hunt Timer 16 (seconds) 5-15 FF5 1 (01-72) 24 Hold (0-255) Hold Extension HG Queuing Timer 0 (Stay in HG) 5-16 FF5 1 (01-72) 25 Hold (0-9999) Hold Extension HG Next Extension/Hunt Group -- 5-17
FF5: Groups Section 400-Programming
Page 5-2
l DBS 576 (USA) issued 05/20/98 576-13-400
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF5 2: MCO Trunk Groups (Outbound)5-18
FF5 2 (01-99) 001 Hold (0 or 1) Hold MCO-Outbound Search Mode 0 (Reverse order) 5-18
FF5 2 (01-99) (002-577) Hold (1-576)
HoldMCO-Outbound Trunk Group Members -- 5-18
FF5 3: MCO Trunk Groups (Inbound)5-20
FF5 3 (01-99) (001-576) Hold (1-576)
HoldMCO-Inbound Trunk Group Members -- 5-20
FF5 4: Paging Groups5-21
FF5 4 (01-10) 01 Hold (BSSC) Hold External Page Port * (use SCC port) 5-21
FF5 4 (01-10) (02-73) Hold (0-9999)
HoldPaging Group Members -- 5-22
FF5 5: Hot Line Group5-23
FF5 5 (01-20) 01 Hold (0-9999) Hold Hot Line Extension -- 5-23
FF5 5 (01-20) 02 Hold (0 or 1) Hold Hot Line Mode 0 (Extension) 5-23
FF5 5 (01-20) 03 Hold (1-9999 or 000-
799) HoldHot Line Destination -- 5-24
FF5 6: Call Pickup Groups5-25
FF5 6 (01-72) (01-20) Hold (1-9999)
HoldCall Pickup Group Members -- 5-25
Section 400-Programming FF5: Groups
576-13-400 DBS 576 (USA) issued 05/20/98
l Page 5-3
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF5 0: Attendant Hunt Group
Notes:
Only one Attendant Hunt Group is allowed per system.
A pilot number is a “phantom” extension number not assigned to a physical port. In pilot hunting, calls
are directed to the pilot number and sent to hunt group members from there.
Related Programming:
Attendant HG Pilot Number
(all CPCs) - Version 1.0 or higher
Enter the pilot number for the system’s Attendant Hunt Group.
FF5 0 01 Hold (0-9999) Hold
Attendant Hunt Group Pilot No. 0-9999
(range depends on Extenson No. configuration, 1 to 4 digits)
default: 0
$
/%% $,!
0=no hunting
(see explanation in
Notes below)
Attendant HG/Day1 Hunt Mode
(all CPCs) - Version 1.0 or higher
Set the hunting method for the Attendant Hunt Group during Day1 mode.
FF5 0 02 01 Hold (0-2) Hold
1=Pilot Terminal hunting (default)
2=Pilot Distributed hunting
NOTE: If this address is reset to “0” (no
hunting), the members in the next address
will be automatically cleared.
$
/%% .- 2!
Day1
Attendant Hunt Group
FF5: Groups Section 400-Programming
Page 5-4
l DBS 576 (USA) issued 05/20/98 576-13-400
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
Notes:
Pilot Terminal hunting. Calls are directed to the pilot number. Hunting begins at the first member
position, and proceeds forward through the sequential members until the end of the hunt group is
reached. If no member is available, the call is queued until a member becomes available.
Pilot Distributed hunting. Calls are directed to the pilot number. Hunting begins at the next sequential
member after the member that received the last call. Hunting then proceeds forward through the
sequential members until the member who received the last call is reached. After a complete search in
the hunt group, the call is queued until a member becomes available.
Related Programming:
Notes:
Day1 Attendant Hunt Group Members can also be Day2 and Night Attendant Hunt Group
Members. However, an Extension Hunt Group Member cannot also be an Attendant Hunt Group
Member.
Related Programming:
Attendant HG/Day1 Members
(all CPCs) - Version 1.0 or higher
Assign extensions as members of the Attendant Hunt Group during Day1 mode.
FF5 0 02 (02-21) Hold (0-9999) Hold
Member Position No.:
02=Member position 1
03=Member position 2
04=Member position 3
...
21=Member position 20Extension No. 0-9999default: [no assignment]
$
/%% 28
Day1
Attendant Hunt Group
Section 400-Programming FF5: Groups
576-13-400 DBS 576 (USA) issued 05/20/98
l Page 5-5
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
Notes:
Related Programming:
Notes:
A call is queued in a hunt group after the idle members are tried (once each) and the remaining members
are busy.
If there is no assigned
Next Extension/Hunt Group (see next address),
intercom and network calls will
be dropped after the Queuing Timer expires. CO calls will return to “multiple CO incoming” status.
Related Programming:
Attendant HG/Day1 Next Extension/Hunt Group (pg. 5-6) FF5 0 02 24 Hold (0-9999) Hold
Attendant HG/Day1 Delayed (No Answer)
Hunt Timer
(all CPCs) - Version 1.0 or higher
Set the amount of time before an unanswered call ringing an idle member in the
Attendant Hunt Group, is forwarded to the next member during Day1.
FF5 0 02 22 Hold (0-255) Hold
Delayed (No Answer) Hunt Timer:
$
/%% ,
0=stay at idle extension (default)
1-255=no. of seconds Day1
Attendant Hunt Group
Attendant HG/Day1 Queuing Timer
(all CPCs) - Version 1.0 or higher
Set the amount of time an incoming call is queued in the Attendant Hunt Group
(waiting for a member to become available) before being forwarded to the next
hunt group or extension, during Day1 mode.
FF5 0 02 23 Hold (0-255) Hold
Queuing Timer:
$
/%% D--
0=stay in the same Hunt Group (default)
1-255=no. of seconds Day1
Attendant Hunt Group
FF5: Groups Section 400-Programming
Page 5-6
l DBS 576 (USA) issued 05/20/98 576-13-400
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
Notes:
The Pilot No. can be an Extension Hunt Group or Attendant Hunt Group. The Extension No. can be a
Virtual Extension or an actual extension number.
Related Programming:
Attendant HG Pilot Number (pg. 5-3) FF5 0 01 Hold (0-9999) Hold
Extension HG Pilot Number (pg. 5-14) FF5 1 (01-72) 02 Hold (0-9999) Hold
Extension Number Assignment (pg. 3-40) FF3 2 (001-576) 00 Hold (0-9999) Hold
Extension Number Assignment (pg. 3-4) FF3 0 BSSC 02 Hold (0-9999) Hold
Notes:
Pilot Terminal hunting. Calls are directed to the pilot number. Hunting begins at the first member
position, and proceeds forward through the sequential members until the end of the hunt group is
reached. The call is then queued until a member becomes available.
Pilot Distributed hunting. Calls are directed to the pilot number. Hunting begins at the next sequential
member after the member that received the last call. Hunting then proceeds forward through the
sequential members until the member who received the last call is reached. After a complete search in
the hunt group, the call is queued until a member becomes available.
Attendant HG/Day1 Next Extension/Hunt Group
(all CPCs) - Version 1.0 or higher
Enter the Hunt Group pilot number or Extension number that will receive the
Attendant Hunt Group’s unanswered calls during Day1.
FF5 0 02 24 Hold (0-9999) Hold
Next Extension/Hunt Group
$ /%% )+ .B)
(enter Hunt Group Pilot No. or Extension No.)
default: [no assignment] Day1
Attendant Hunt Group
Attendant HG/Day2 Hunt Mode
(all CPCs) - Version 1.0 or higher
Set the hunting method for the Attendant Hunt Group during Day2 mode.
FF5 0 03 01 Hold (1 or 2) Hold
1=Pilot Terminal hunting (default)
2=Pilot Distributed hunting
(see explanation in
Notes below)
$
/%% .- 2!
Day2
Attendant Hunt Group
Section 400-Programming FF5: Groups
576-13-400 DBS 576 (USA) issued 05/20/98
l Page 5-7
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
Related Programming:
Notes:
Day2 Attendant Hunt Group Members can also be
Day1 and
Night Attendant Hunt Group
Members. However, an
Extension Hunt Group Member cannot also be an
Attendant Hunt Group
Member.
Related Programming:
Attendant HG/Day2 Members
(all CPCs) - Version 1.0 or higher
Assign extensions as members of the Attendant Hunt Group during Day2 mode.
FF5 0 03 (02-21) Hold (0-9999) Hold
Member Position No.:
02=Member position 1
03=Member position 2
04=Member position 3
...
21=Member position 20Extension No. 0-9999default: [no assignment]
$
/%% 28
Day2
Attendant Hunt Group
Attendant HG/Day2 Delayed (No Answer)
Hunt Timer
(all CPCs) - Version 1.0 or higher
Set the amount of time before an unanswered call ringing an idle member in the
Attendant Hunt Group, is forwarded to the next member during Day2.
FF5 0 03 22 Hold (0-255) Hold
Delayed (No Answer) Hunt Timer:
$
/%% ,
0=stay at idle extension (default)
1-255=no. of seconds Day2
Attendant Hunt Group
FF5: Groups Section 400-Programming
Page 5-8
l DBS 576 (USA) issued 05/20/98 576-13-400
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appl ications
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
FF1System
FF2Tr u n k s
FF3Extensions
FF4FF-/Soft Keys
FF5Groups
FF6TRS/ARS
0 System
Configuration
FF7Appli cations
FF8Maintenance Introduction
Appe ndix A
Appe ndix B
Notes:
Related Programming:
Notes:
A call is queued in a hunt group after the idle members are tried (once each) and the remaining members
are busy.
If there is no assigned
Next Extension/Hunt Group (see next address),
intercom and network calls will
be dropped after the Queuing Timer expires. CO calls will return to “multiple CO incoming” status.
Related Programming:
Attendant HG/Day2 Next Extension/Hunt Group (pg. 5-9) FF5 0 03 24 Hold (0-9999) Hold
Attendant HG/Day2 Queuing Timer
(all CPCs) - Version 1.0 or higher
Set the amount of time an incoming call is queued in the Attendant Hunt Group
(waiting for a member to become available) before being forwarded to the next
hunt group or extension, during Day2 mode.
FF5 0 03 23 Hold (0-255) Hold
Queuing Timer:
$
/%% D--
0=stay in the same Hunt Group (default)
1-255=no. of seconds Day2
Attendant Hunt Group