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Panasonic Digital Business System 576 Technical Manual Section 400 Programming
Panasonic Digital Business System 576 Technical Manual Section 400 Programming
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Section 400-Programming FF1: System Programming 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 1-159 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: See Notes, pg. 1-155. Related Programming: See Related Programming, pg. 1-155. Table 1-8. Dial Plan A: Flexible Feature Codes at ringback tone (FF1 2 04) 0050Remote Maintenance + 2799 00518-Party Conference 30 , !788 0052Walking TRS Access Code $ 87 0053Station Call Park #0 , %771 0054Station Call Park Answer Code #1 (Own EXT.) #0 , 772 0055Station Call Park Answer Code #2 (Other EXT.) #0 , 773 0056Station Call Park Transfer Code #0 , !774 Address No.Feature Description Default Code 0001Voice Call & ( 1 0002Message Waiting (normal) & # $ 14 0003Message Waiting (priority for VM) & # $ %5 0004 - thru - 0010Not Used & -- Dial Plan A: Flexible Feature Codes at Ringback Tone (all CPCs) - Version 1.0 or higher Define Flexible Feature Codes that can be dialed during ringback tone on extensions assigned to Dial Plan A. FF1 2 04 (0001-0010) Hold (1-digit Code) Hold Flexible Feature Code (1 digit only) (see table below for features and defaults) 7% &! ,, valid entries: 0-9, Q and # Address Bin Nos. for Plan A Features available during ringback tone
FF1: System Programming Section 400-Programming Page 1-160 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: See Notes, pg. 1-155. Related Programming: See Related Programming, pg. 1-155. Table 1-9. Dial Plan B: Flexible Feature Codes at ringback tone (FF1 2 05) Address No.Feature Description Default Code 0001Voice Call & ( 1 0002Message Waiting (normal) & # $ 14 0003Message Waiting (priority for VM) & # $ %5 0004 - thru - 0010Not Used & -- Dial Plan B: Flexible Feature Codes at Ringback Tone (all CPCs) - Version 1.0 or higher Define Flexible Feature Codes that can be dialed during ringback tone on extensions assigned to Dial Plan B. FF1 2 05 (0001-0010) Hold (1-digit Code) Hold Address Bin Nos. for Plan B FeaturesFlexible Feature Code (1 digit only) (see table below for features and defaults) 7% &! ,, valid entries: 0-9, Q and # available during ringback tone
Section 400-Programming FF1: System Programming 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 1-161 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: See Notes, pg. 1-155. Related Programming: See Related Programming, pg. 1-155. Table 1-10. Dial Plan A: Flexible Feature Codes at busy tone (FF1 2 06) Address No.Feature Description Default Code 0001CO Queuing and Intercom Callback Request & 4 3 0002Camp-On & + 2 0003Message Waiting (normal) & # $ 14 0004Message Waiting (priority for VM) & # $ %5 0005Busy Override & 5,,9 0006OHVA Access Code & %(8 0007 - thru - 0010Not Used & -- Dial Plan A: Flexible Feature Codes at Busy Tone (all CPCs) - Version 1.0 or higher Define Flexible Feature Codes that can be dialed during busy tone on extensions assigned to Dial Plan A. FF1 2 06 (0001-0010) Hold (1-digit Code) Hold Address Bin Nos. for Plan A FeaturesFlexible Feature Code (1 digit only) (see table below for features and defaults)valid entries: 0-9, Q and # 7% ,,84 available during busy tone
FF1: System Programming Section 400-Programming Page 1-162 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: See Notes, pg. 1-155. Related Programming: See Related Programming, pg. 1-155. Table 1-11. Dial Plan B: Flexible Feature Codes at busy tone (FF1 2 07) Address No.Feature Description Default Code 0001CO Queuing and Intercom Callback Request & 4 3 0002Camp-On & + 2 0003Message Waiting (normal) & # $ 14 0004Message Waiting (priority for VM) & # $ %5 0005Busy Override & 5,,9 0006OHVA Access Code & %(8 0007 - thru - 0010Not Used & -- Dial Plan B: Flexible Feature Codes at Busy Tone (all CPCs) - Version 1.0 or higher Define Flexible Feature Codes that can be dialed during busy tone on extensions assigned to Dial Plan B. FF1 2 07 (0001-0010) Hold (1-digit Code) Hold Address Bin Nos. for Plan B FeaturesFlexible Feature Code (1 digit only) (see table below for features and defaults)valid entries: 0-9, Q and # 7% ,,84 available during busy tone
Section 400-Programming FF1: System Programming 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 1-163 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B FF1 3: MCO Access in Tenant Groups NOTE:Tenant Groups provide a way to divide the phone system into different departments, or even different companies sharing the same phone system, for inbound and outbound calls. Available range of MCO Tenant Groups depends on the CPC card used: up to 12 Tenant Groups with a CPC-96 up to 36 Tenant Groups with a CPC-288 up to 72 Tenant Groups with a CPC-576. r Individual trunks are assigned to Tenant Groups in FF2. default: 0 (no assignment) rIndividual extensions are assigned to Tenant Groups in FF3. default: Tenant Group 1 rTrunks are assigned to Outbound Trunk Groups in FF5 - 2. default: (no assignment) rOutbound Trunk Groups are assigned to Tenant Groups in: Tenant Group MCO Access: Outbound Trunk Groups (see below) FF1 3 01 (0001-0360) Hold (0-99 or 0-72) Holddefaults: Tenant 1/MCO-1=TG#1 Tenant 2/MCO-1=TG#2 Tenant 3/MCO-1=TG#3 etc. rExtension COS: Direct Trunk Access (pg. 1-46) FF1 0 03 (00-15) 13 Hold (0 or 1) Hold 0=allow 1=do not allowdefault: 0 (allow) rTRS Level for Path (non-ARS) (pg. 6-16) FF6 1 00 (01-50) Hold (0001-0099) Hold (0-9) Hold (01-50): TRS Class No. of originating extension. (0001-0099): Trunk Group No. of seized trunk (0-9): TRS Levels: 0=restrict all calls ... 9=allow all callsdefault: 9 (allow all calls) rRoute Table: Trunk Group Assignment (pg. 6-36) FF6 2 04 (001-200) 0001 Hold (0-99) Hold (001-200): Route No. (0-99): Trunk Group No.default: 0 (no assignment)
FF1: System Programming Section 400-Programming Page 1-164 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: If Advanced Routing for MCO Access (pg. 1-27) is disabled for the system, enter MCO Trunk Groups 1-99 in this address. However, if Advanced Routing is enabled, enter Trunk Group Chain Lists 1-72. See next address (FF1 3 02) to set up Trunk Group chains for Advanced Routing. Each Tenant Group has 5 MCO trunk access codes which, by initial default, seize the associated trunk group by dialing the following: MCO-1 Access Code: 9 (default) MCO-2 Access Code: 81 (default) MCO-3 Access Code: 82 (default) MCO-4 Access Code: 83 (default) MCO-5 Access Code: 84 (default) Related Programming: Advanced Routing for MCO Access (pg. 1-27) FF1 0 02 0011 Hold (0 or 1) Hold Extension COS: Direct Trunk Access (pg. 1-46) FF1 0 03 (00-15) 13 Hold (0 or 1) Hold Advanced Routing: Outbound Trunk Group Chains (pg. 1-165) FF1 3 02 (0001-0360) Hold (0-99) Hold MCO-Outbound Trunk Group Members (pg. 5-18) FF5 2 (01-99) (002-577) Hold (1-576) Hold Table 1-12. Trunk Group/Chain List Assignment to Tenant Group MCO-1 thru -5 (FF1 3 01) Address No. Tenant Group No. MCO Access Code Default Trunk Group No. (or Chain List No.) 0001 Tenant Group 1 MCO-1 1 0002 MCO-2 0 (no assignment) 0003 MCO-3 0 (no assignment) 0004 MCO-4 0 (no assignment) 0005 MCO-5 0 (no assignment) 0006 Tenant Group 2 MCO-1 2 0007 MCO-2 0 (no assignment) Tenant Group MCO Access: Outbound Trunk Groups (all CPCs) - Version 1.0 or higher Assign the trunk group (or trunk group chain, for Advanced Routing) that will be seized by dialing MCO access codes 1-5 within each Tenant Group. FF1 3 01 (0001-0360) Hold (0-99 or 0-72) Hold 0001=Tenant Group #1, MCO-1MCO Trunk Group No. (1-99) or (see table, next page for defaults)Trunk Group Chain List No. (1-72) --or-- 0 (no assignment) 0002=Tenant Group #1, MCO-2 0003=Tenant Group #1, MCO-3 0004=Tenant Group #1, MCO-4 0005=Tenant Group #1, MCO-5 0006=Tenant Group #2, MCO-1 ... 0360=Tenant Group #72, MCO-5 % 2# %1
Section 400-Programming FF1: System Programming 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 1-165 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: These Trunk Group Chains are assigned to MCO access codes in the previous address (FF1 3 01). Related Programming: Advanced Routing for MCO Access (pg. 1-27) FF1 0 02 0011 Hold (0 or 1) Hold Tenant Group MCO Access: Outbound Trunk Groups (pg. 1-164) FF1 3 01 (0001-0360) Hold (0-99 or 0-72) Hold MCO-Outbound Trunk Group Members (pg. 5-18) FF5 2 (01-99) (002-577) Hold (1-576) Hold0008 MCO-3 0 (no assignment) 0009 MCO-4 0 (no assignment) 0010 MCO-5 0 (no assignment) 0011 Tenant Group 3 MCO-1 3 0012 MCO-2 0 (no assignment) 0013 MCO-3 0 (no assignment) 0014 MCO-4 0 (no assignment) 0015 MCO-5 0 (no assignment) ... ... ... ... 0356 Tenant Group 72 MCO-1 72 0357 MCO-2 0 (no assignment) 0358 MCO-3 0 (no assignment) 0359 MCO-4 0 (no assignment) 0360 MCO-5 0 (no assignment) Advanced Routing: Outbound Trunk Group Chains (all CPCs) - Version 1.0 or higher Define “chains” of trunk groups that will be searched whenever a user dials one of the MCO access codes (MCO-1 thru MCO-5) to seize an outside line. Applies only if Advanced Routing for MCO Access (pg. 1-27) is enabled. FF1 3 02 (0001-0360) Hold (0-99) Hold 0001=Chain List #1: 1st-priority Trunk GroupTrunk Group No. (1-99) (see table below)default: 0 [no assignment] 0002=Chain List #1: 2nd-priority Trunk Group 0003=Chain List #1: 3rd-priority Trunk Group 0004=Chain List #1: 4th-priority Trunk Group 0005=Chain List #1: 5th-priority Trunk Group 0006=Chain List #2: 1st-priority Trunk Group ... 0360=Chain List #72: 5th-priority Trunk Group % %1
FF1: System Programming Section 400-Programming Page 1-166 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Table 1-13. Advanced Routing Trunk Group Chains (Outbound Calls) (FF1 3 02) Address No. Trunk Group Chain List No. Trunk Group Priority Default 0001 TG Chain List 1 1st-priority TG 0 (no assignment) 0002 2nd-priority TG 0 (no assignment) 0003 3rd-priority TG 0 (no assignment) 0004 4th-priority TG 0 (no assignment) 0005 5th-priority TG 0 (no assignment) 0006 TG Chain List 2 1st-priority TG 0 (no assignment) 0007 2nd-priority TG 0 (no assignment) 0008 3rd-priority TG 0 (no assignment) 0009 4th-priority TG 0 (no assignment) 0010 5th-priority TG 0 (no assignment) 0011 TG Chain List 3 1st-priority TG 0 (no assignment) 0012 2nd-priority TG 0 (no assignment) 0013 3rd-priority TG 0 (no assignment) 0014 4th-priority TG 0 (no assignment) 0015 5th-priority TG 0 (no assignment) ... ... ... ... 0356 TG Chain List 72 1st-priority TG 0 (no assignment) 0357 2nd-priority TG 0 (no assignment) 0358 3rd-priority TG 0 (no assignment) 0359 4th-priority TG 0 (no assignment) 0360 5th-priority TG 0 (no assignment) MCO Trunk Groups (Inbound Calls) (all CPCs) - Version 1.0 or higher Assign the trunk group to be picked by each Tenant Group for an incoming call. FF1 3 03 (0001-0072) Hold (1-99) Hold Inbound Trunk Group No. (1-99) 0001=Tenant Group #1 0002=Tenant Group #2 ... 0072=Tenant Group #72(see table below for defaults) % 2# NOTE: Available range for Tenant Groups depends on system size: 96-port system: Groups 1-12 192-port system: Groups 1-24 288-port system: Groups 1-36 384-port system: Groups 1-48 480-port system: Groups 1-60 576-port system: Groups 1-72
Section 400-Programming FF1: System Programming 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 1-167 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: An MCO Tenant Group number is assigned to each extension in FF3 (see Tenant Group Assignment address for each type of extension in FF3). This is how extension ring assignments are accomplished for incoming calls. The same Trunk Group can be used for both inbound and outbound calls. However, the same trunk cannot belong to multiple outbound or inbound groups (maximum 1 outbound and 1 inbound group). See FF5 3 for building Inbound Trunk Groups. (See FF5 2 for building Outbound Trunk Groups.) Related Programming: Tenant Group Assignment (pg. 3-24) for digital keyphones/SLTs FF3 0 BSSC 05 Hold (1-72) Hold Tenant Group Assignment (pg. 3-36) for S-point ISDN extensions FF3 1 BSSC 04 Hold (1-72) Hold Tenant Group Assignment (pg. 3-43) for Virtual extensions FF3 2 (001-576) 02 Hold (1-72) Hold Tenant Group Assignment (pg. 3-45) for RAI extension port FF3 3 01 Hold (1-72) Hold MCO-Inbound Trunk Group Members (pg. 5-20) FF5 3 (01-99) (001-576) Hold (1-576) Hold Table 1-14. MCO Trunk Groups (Inbound Calls) (FF1 3 03) Address No.Description Default 0001 Tenant Group #1: Inbound Trunk Group 6 2 1 0002 Tenant Group #2: Inbound Trunk Group 6 2 2 0003 Tenant Group #3: Inbound Trunk Group 6 2 3 0004 Tenant Group #4: Inbound Trunk Group 6 2 4 0005 Tenant Group #5: Inbound Trunk Group 6 2 5 0006 Tenant Group #6: Inbound Trunk Group 67 2 6 0007 Tenant Group #7: Inbound Trunk Group 68 2 7 0008 Tenant Group #8: Inbound Trunk Group 63 2 8 0009 Tenant Group #9: Inbound Trunk Group 69 2 9 0010 Tenant Group #10: Inbound Trunk Group 6 2 10 ... ... ###... 0072 Tenant Group #72: Inbound Trunk Group 8 2 72
FF1: System Programming Section 400-Programming Page 1-168 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B FF1 4: DID/DNIS Tables Notes: The Digit String Length defined in this address determines the length of the DID/DNIS numbers entered in the DID/DNIS Dial Table (“A” Side) (see next address). It must match what is supplied by the local CO. If the number received by the system does not match an entry in the table, or if the actual Digit String Length is not the same as specified above, the system will treat the call as a misdialed call (see DISA Invalid Number on pg. 1-30). DID (Direct Inward Dial): An outside caller can reach an internal extension directly by dialing a 7- digit CO phone number. The DID trunk passes the last 2 to 4 digits of the phone number to the PBX, and the digits become (or are modified to become) the equivalent of an extension number. DID trunks can’t be used for outgoing calls (no dialtone offered). DNIS (Dialed Number Identification Service): Similar to DID, but normally used on digital (T1 or ISDN) lines. The DNIS number (the phone number dialed by the caller) is passed to the PBX, and routed to different extensions based on the DNIS number dialed. To set up DID and/or DNIS Numbers: Set Analog-CO, ISDN, or T1-CO trunks for DID/DNIS in the Ring Type addresses (FF2). Enter the DID/DNIS numbers, and assign their ring and delayed-ring destinations, in the DID/DNIS Dial Table (see next page). Two separate DID/DNIS Dial Tables are provided: “A” side and “B” side. One can be used for DID (analog) numbers, and the other for DNIS (digital) numbers. Another advantage of having two separate tables: it wouldn’t be a problem to receive the same block of 4-digit numbers from the CO, such as 277- [2020 thru 2099] and 366-[2020 thru 2099]. The DBS 576 could take care of routing the same 4-digit number to different extensions, based on which side (“A” or “B”) the trunk belongs to. (Trunks are assigned to “A” or “B” side via their Trunk COS assignment in FF2; also, see Trunk COS: DID/DNIS Table on pg. 1-77.) Related Programming: DID/DNIS Dial Table (“A” Side) (pg. 1-169) FF1 4 02 (000-575) (1-6) Hold (0-9999 or 1-72) Hold DISA Invalid Number (pg. 1-30) FF1 0 02 0015 Hold (0 or 1) Hold DID/DNIS Numbering (“A” Side) (all CPCs) - Version 1.0 or higher Set the digit string length (1-4) of DID or DNIS numbers in the “A” side table (next page). FF1 4 01 0001 Hold (1-4) Hold Digit String Length (1-4 digits) for default: 4 digits “A”-Side DID/DNIS Numbers / (