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Panasonic Digital Business System 576 Technical Manual Section 400 Programming
Panasonic Digital Business System 576 Technical Manual Section 400 Programming
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Section 400-Programming FF3: Extension Programming 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 3-45 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B FF3 3: RAI Extension Port NOTE:RAI is not available in the U.S. Notes: The RAI port is mounted on the CPC card. Assign an extension number to the RAI port so that DISA, DIL, DID, etc. calls can ring directly to the RAI port unattended, or a call can be transferred to it. Related Programming: RAI Extension Number Assignment (all CPCs) - Version 1.0 or higher Assign an extension number to the system’s Remote Administration Interface (RAI) port. FF3 3 00 Hold (0-9999) Hold RAI Extension No. assignment 0-9999 default: 699 &&*:% )-8 Tenant Group Assignment (all CPCs) - Version 1.0 or higher Assign the RAI port to a Tenant Group. FF3 3 01 Hold (1-72) Hold Tenant Group No. 1-72 default: 1 % 1!-6 NOTE: The available range of Tenant Group Nos. depends on the CPC used: with a CPC-96: Tenant Groups 1-12 with a CPC-288: Tenant Groups 1-36 with a CPC-576: Tenant Groups 1-72

FF3: Extension Programming Section 400-Programming Page 3-46 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Notes: This is the ring assignment for incoming calls in the Inbound MCO Trunk Group assigned to this Tenant Group in FF1 3 03: MCO Trunk Groups (Inbound Calls) (pg. 1-166). In addition to ring assignments for incoming calls, Tenant Groups can be used for controlling the extension’s MCO access, MOH (Music-On-Hold) source for intercom calls, and SSD block assignment. Related Programming: MOH Source for Intercom Calls (pg. 1-98) FF1 0 14 (0001-0072) Hold (0-3) Hold SSD Block Assignment to MCO Tenant Groups (pg. 1-99) FF1 0 15 (0001-0072) Hold (0-72) Hold MCO Trunk Groups (Inbound Calls) (pg. 1-166) FF1 3 03 (0001-0072) Hold (1-99) Hold Notes: Based on this Extension COS Assignment, RAI extension features can be enabled/disabled. Related Programming: FF1 0 03: Extension COS Definitions (pg. 1-35) Extension COS Assignment (all CPCs) - Version 1.0 or higher Assign a Class of Service (COS) to the RAI port. FF3 3 02 Hold (1-16) Hold Extension COS No. 1-16 default: 1 *+! #

576-13-400 DBS 576 (USA) issued 05/20/98 l Page 4-1 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B 4. FF-Key/Soft Key Feature Assignment (FF4) Use the FF4 programming addresses in this chapter to assign Feature Codes (including trunk ringing) to FF-keys and soft keys on DBS 576 phones: FF4 0: FF-Keys on Digital Keyphones, SLTs, and EM/24 Units FF4 1: FF-Keys on DSS/72 Consoles FF4 2: Soft Keys on Display Phones This chapter covers the following FF4 addresses: FF Key Address Topic Default Page FF4 0: FF-Keys on Digital Keyphones, SLTs, and EM/24 Units4-7 FF4 0 BSSC 0 (01-32) Hold FLASH (Code) Hold FF-Key Feature Assignment (Digital Keyphones, SLTs, EM24s)-- 4-7 FF4 0 BSSC 1 (01-32) Hold CONF (0 or 1) Hold Trunk FF-Key: Outbound Call Restriction0 (Allowed) 4-10 FF4 0 BSSC 1 (01-32) Hold CONF Hold (0 or 1) HoldTrunk FF-Key: Inbound Answer Restriction0 (Allowed) 4-11 FF4 0 BSSC 1 (01-32) Hold CONF Holdx2 (0 or 1) HoldTrunk FF-Key: Day1 Ringing 0 (No ring) 4-11 FF4 0 BSSC 1 (01-32) Hold CONF Holdx3 (0 or 1) HoldTrunk FF-Key: Day2 Ringing 0 (No ring) 4-12 FF4 0 BSSC 1 (01-32) Hold CONF Holdx4 (0 or 1) HoldTrunk FF-Key: Night Ringing 0 (No ring) 4-12 FF4 0 BSSC 1 (01-32) Hold CONF Holdx5 (0 or 1) HoldTrunk FF-Key: No-Ring Auto Answer 0 (Disabled) 4-13 FF4 1: FF-Keys on DSS/72 Consoles4-14 FF4 1 BSSC 0 (01-72) Hold FLASH (Code) Hold FF-Key Feature Assignment (DSS/72) -- 4-14 FF4 1 BSSC 1 (01-72) Hold CONF (0 or 1) Hold DSS Trunk FF-Key: Outbound Call Restrictionn0 (Allowed) 4-15 FF4 1 BSSC 1 (01-72) Hold CONF Hold (0 or 1) HoldDSS Trunk FF-Key: Inbound Answer Restriction0 (Allowed) 4-16 FF4 1 BSSC 1 (01-72) Hold CONF Holdx2 (0 or 1) HoldDSS Trunk FF-Key: Day1 Ringing 0 (No ring) 4-16 FF4 1 BSSC 1 (01-72) Hold CONF Holdx3 (0 or 1) HoldDSS Trunk FF-Key: Day2 Ringing 0 (No ring) 4-17 FF4 1 BSSC 1 (01-72) Hold CONF Holdx4 (0 or 1) HoldDSS Trunk FF-Key: Night Ringing 0 (No ring) 4-17 FF4 1 BSSC 1 (01-72) Hold CONF Holdx5 (0 or 1) HoldDSS Trunk FF-Key: No-Ring Auto Answer0 (Disabled) 4-18 FF4 2: Soft Keys on Display Phones4-19 FF4 2 BSSC 0 (01-30) Hold (Code) Hold Soft Key Feature Assignment -- 4-19

FF4: FF-Key/Soft Key Feature Assignment Section 400-Programming Page 4-2 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Introduction: Feature Codes in Programming Mode Use the Feature Codes table below for all FF4 addresses. (Some features cannot be programmed into soft keys; these features are noted in the table below.) The codes shown in the “Fixed Feature Codes” column are hard-coded and cannot be changed. However, most of the features can also be assigned another “flexible” code in FF1 2: Dial Plan (pg. 1-154) for end-user programming. Exceptions are noted in the table below. When assigning features to keys in Programming Mode, you must always use the Fixed Feature Code. However, end-users programming their own keys can use the Flexible Code. If the Flexible Codes are changed in the Dial Plan, it is not necessary to reprogram extensions. When an end-user programs a Flexible Code into an FF-key or soft key, the system will translate the Flexible Code into the Fixed Code. The end-user can still press the same FF-key or soft key to perform the feature, even if the feature’s Flexible Code is changed in programming. When you display the FF-key or soft key setting, it will always show the Fixed Code. Table 4-1. FF-Key/Soft Key Fixed Feature Codes NOTE: All features can be programmed on FF-Keys, and most (but not all) can also be programmed on Soft Keys (the “Soft Key” column will be shaded for exceptions). Also, some features cannot be assigned a Flexible Code for end-users, and can be set only in Programming Mode (the “End- User” column will be shaded for these exceptions). Feature DescriptionFixed Feature Code + (additional digits to program into key)End-User Soft Key CO Trunk Key # + (Trunk 1-576) MCO Trunk Key For incoming and outgoing calls. MCO No. 1 = ”9” access code MCO No. 2 = “81” access code MCO No. 3 = “82” access code MCO No. 4 = “83” access code MCO No. 5 = “84” access code1 + (MCO 1-5) + (MCO- Incoming Group 00-99) Virtual Port Key*9 + (Virtual Port 001-576) DSS/BLF - Outgoing only Call ext. / View status only. 9 + (Extension 0-9999)End-User Soft Key DSS/BLF - Immediate Ring Call ext. / View status / Also rings immediately for incoming call (can answer).81+(Extension 0-9999)End-User DSS/BLF - Delayed Ring Call ext. / View status / Also delay-rings incoming call (can answer).82+(Extension 0-9999)End-User DSS/BLF - Flash/No-Ring Call ext. / View status / Also flashes for incoming call (can answer).83+(Extension 0-9999)End-User Built-In VM Unit #1: Mailbox AccessAccess mailbox options. 61 + (Mailbox No. 00-9999)

Section 400-Programming FF4: FF-Key/Soft Key Feature Assignment 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 4-3 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Built-In VM Unit #2: Mailbox AccessAccess mailbox options. 62 + (Mailbox No. 00-9999) Built-In VM Unit #3: Mailbox AccessAccess mailbox options. 63 + (Mailbox No. 00-9999) Built-In VM Unit #4: Mailbox AccessAccess mailbox options. 64 + (Mailbox No. 00-9999) Built-In VM Unit #1: Message BroadcastCopy a recording to other (pre-programmed) mailboxes.61 + (Broadcast Code 00- 9999) Built-In VM Unit #2: Message BroadcastCopy a recording to other (pre-programmed) mailboxes.62 + (Broadcast Code 00- 9999) Built-In VM Unit #3: Message BroadcastCopy a recording to other (pre-programmed) mailboxes.63 + (Broadcast Code 00- 9999) Built-In VM Unit #4: Message BroadcastCopy a recording to other (pre-programmed) mailboxes.64 + (Broadcast Code 00- 9999) Built-In VM: Retrieve MessagesListen to messages in mailbox. 5 + (Mailbox No. 00-9999) Built-In VM: Start/Restart 2-Way Call Recording*#50 Built-In VM: Stop 2-Way Call Recording*#51 Built-In VM: Re-Record (over the same call) 2-Way Call Recording*#52 Built-In VM: Pause 2-Way Call Recording*#53 Built-In VM: Stop/End 2-Way Call Recording*#54 Built-In VM: Add Comment (to end of recording) 2-Way Call Recording*#55 Built-In VM: Clear (delete recording) 2-Way Call Recording*#56 Built-In VM: Notify (call outside pager or phone) 2-Way Call Recording*#57 Built-In VM: Copy (a message into another mailbox) 2-Way Call Recording*#58 Built-In VM: Dial Pulse/ DTMF Switch2-Way Call Recording*#59 ACD-1 Log-In/Out Button*#80 ACD-1 Work Unit*#81 + (Work Unit 00-19) ACD-1 Unavailable Button*#82 ACD-2 Log-In/Out Button*#85 ACD-2 Work Unit*#86 + (Work Unit 00-19) ACD-2 Unavailable Button*#87 Speed-Dial Send Button*01 + (SSD 000-799 or PSD 80-99)End-User Soft Key Direct Trunk Access*02End-User Soft Key Verified ID Code Send*03End-User Soft Key Floating Hold Answer*04End-User Soft Key Voice Mail Message- Waiting: Send*05End-User Soft Key Feature DescriptionFixed Feature Code + (additional digits to program into key)End-User Soft Key

FF4: FF-Key/Soft Key Feature Assignment Section 400-Programming Page 4-4 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Voice Mail Message- Waiting: Cancel*06End-User Soft Key Message-Waiting: Cancel*07End-User Soft Key Message-Waiting: Callback*08End-User Soft Key Call Forward (All): Set 70 + (Extension 0-9999)End-User Soft Key Call Forward (All): Clear*09End-User Soft Key Call Forward (All): Set via Attendant*10End-User Soft Key C a l l F o r w a r d ( A l l ) : C l e ar v i a Attendant*11End-User Soft Key Call Forward (No Answer): Set71 + (Extension 0-9999)End-User Soft Key Call Forward (No Answer): Clear*12End-User Soft Key Call Forward (No Answer): Set via Attendant*13End-User Soft Key Call Forward (No Answer): Clear via Attendant*14End-User Soft Key Call Forward (Busy): Set 72 + (Extension 0-9999)End-User Soft Key Call Forward (Busy): Clear*15End-User Soft Key Call Forward (Busy): Set via Attendant*16End-User Soft Key Call Forward (Busy): Clear via Attendant*17End-User Soft Key DND Set/Clear*18End-User Soft Key DND Set from Attendant*19End-User Soft Key DND Clear from Attendant*20End-User Soft Key DND & Call Forward Clear*21End-User Soft Key Alarm Set*22End-User Soft Key Alarm Clear*23End-User Soft Key BGM On/Off*24End-User Soft Key Day 1/Night Toggle*25End-User Soft Key Day 2*26End-User Soft Key Night 1*27End-User Soft Key Night 2 (for 2-Way VM)*28End-User Soft Key Paging*29 + (Page Grp.No.0-9)End-User Soft Key Meet-Me Answer*30End-User Soft Key Call Pickup Group-All Calls*31End-User Soft Key Call Pickup Group-CO Calls Only*32End-User Soft Key Call Pickup Group- SpecifiedPick up a call in another Call Pickup Group.*33 + (Call Pickup Grp 1-99)End-User Soft Key Direct Call Pickup 73 + (Extension 0-9999)End-User Soft Key CO Trunk Call Pickup*34End-User Soft Key Headset Mode On/Off*35End-User Soft Key Feature DescriptionFixed Feature Code + (additional digits to program into key)End-User Soft Key

Section 400-Programming FF4: FF-Key/Soft Key Feature Assignment 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 4-5 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B 3-party Conference Key*36End-User Soft Key Transfer Key*37End-User Soft Key Program Key*38End-User Soft Key Recall - Flash Key*39Soft Key PSD Name Assignment*40End-User Soft Key Ext. Directory Name Assignment*41End-User Soft Key Speed-Dial Directory Name Assignment*42End-User Soft Key MCO-1 Access For outgoing calls (default: 9)*43End-User Soft Key MCO-2 Access For outgoing calls (default: 81)*44End-User Soft Key MCO-3 Access For outgoing calls (default: 82)*45End-User Soft Key MCO-4 Access For outgoing calls (default: 83)*46End-User Soft Key MCO-5 Access For outgoing calls (default: 84)*47End-User Soft Key NOTE: No more than 5 MCO keys can be assigned per phone. Mic/Mute (Talkback Key) *48Soft Key Callback at Busy Tone*49End-User Soft Key Camp-On at Busy Tone*50End-User Soft Key Message-Waiting Set at Busy Tone*51End-User Soft Key Message-Waiting Priority Set at Busy Tone*52End-User Soft Key Busy Override Send*53End-User Soft Key Switch to Voice Call at Ringback Tone*54End-User Soft Key Message-Waiting Set at Ringback Tone*55End-User Soft Key Message-Waiting Priority Set at Ringback Tone*56End-User Soft Key Account Code Entry*57End-User Soft Key 8-Party Conference*58End-User Soft Key Extension Port Number Confirm*59End-User Soft Key Trunk Port Number Confirm*60End-User Soft Key Voice Mail Transfer Key #1 74 + (VM Voice Port Ext.No. 0-9999)End-User Soft Key Voice Mail Transfer Key #2 75 + (VM Pilot Ext.No. 0-9999)End-User Soft Key Variable Mode*61End-User Soft Key Call Logging Confirmation Mode*62End-User Soft Key Station Call Park Hold/ Answer*63End-User Soft Key Station Call Park Hold*64End-User Soft Key Feature DescriptionFixed Feature Code + (additional digits to program into key)End-User Soft Key

FF4: FF-Key/Soft Key Feature Assignment Section 400-Programming Page 4-6 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B Station Call Park Answer (own extension)*65End-User Soft Key Station Call Park Answer (other extensions)*66End-User Soft Key Station Call Park Transfer*67End-User Soft Key Release Key for headset on regular phone*68 Answer Key for headset on regular phone*69 OHVA*70End-User Soft Key Split Key OHVA/Silent Transfer/Talkback*71End-User Walking TRS*72End-User ANY Key (all CPCs-Version 1.3 or higher)Change phone status to “Monitor ON”; put current CO call on hold. NOTE: The ANY key LED won’t light.*8 + (up to 4 digits, including 0-9, #, *) End-User Soft Key Feature DescriptionFixed Feature Code + (additional digits to program into key)End-User Soft Key

Section 400-Programming FF4: FF-Key/Soft Key Feature Assignment 576-13-400 DBS 576 (USA) issued 05/20/98 l Page 4-7 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B FF4 0: FF-Keys on Digital Keyphones, SLTs, and EM/24 Units Notes: rThe extension’s Phone Type must be set to “1” (for Digital Keyphone or SLT - default) or “2” (for EM/24). See Phone Type (pg. 3-3): FF3 0 BSSC 00 Hold (1-3) Hold. rAlthough SLTs don’t have Flexible Function Keys, the following addresses can be used for assigning trunk or Virtual Port ringing to them. rThere are 32 assignments for FF-keys in the following FF4 0 addresses. The largest phone programmed by this address, the 34-Button Small-Display phone (see illustration, next page) has 24 FF-keys. The remaining 8 assignments for this phone can be used for Virtual Port ringing. Virtual Ports can also be assigned on other phones using the extra FF-key assignments. Notes: To copy FF-key and ring assignments from one phone to another, use the COPY and PASTE commands (soft keys 6 and 7) as follows: (1) Enter the first part of the above address without specifying an FF-key number to program: FF4 0 BSSC 0 Hold (for BSSC, enter the port position of the phone you want to copy settings from) (2) Press the COPY soft key. The display won’t change, but the phone will beep once to indicate it has recognized the copy command. (3) Use the BLK-DOWN or BLK_UP soft key to toggle to the next extension you want to copy to. The display will change to the new BSSC port position and extension number assignment. FF-Key Feature Assignment (Digital Keyphones, SLTs, EM24s) (all CPCs) - Version 1.0 or higher Assign Feature Codes to the FF-keys on digital keyphones, SLTs, or EM/24 units. FF4 0 BSSC 0 (01-32) Hold FLASH (Code) Hold Feature Code Assignment (see pg. 4-2)BSSC: Extension Port B=Cabinet no. 1-6 SS=Card Slot no. 01-12 C=Circuit no. 1-801=FF1 key 02=FF2 key 03=FF3 key ... 32=FF32 key See figures starting on pg. 4-8 for initial default: [no assignment] $ / FF-key numbering on phones. (to clear current feature assignment) FF-Key # 100 ABCDE F BSSC-0**

FF4: FF-Key/Soft Key Feature Assignment Section 400-Programming Page 4-8 l DBS 576 (USA) issued 05/20/98 576-13-400 FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appl ications FF8Maintenance Introduction Appe ndix A Appe ndix B FF1System FF2Tr u n k s FF3Extensions FF4FF-/Soft Keys FF5Groups FF6TRS/ARS 0 System Configuration FF7Appli cations FF8Maintenance Introduction Appe ndix A Appe ndix B (4) Press the PASTE soft key. The display won’t change, but the phone will beep once to indicate the paste command. (5) Repeat steps (3) and (4) for all extensions you want to copy to. EM/24 units require their own extension port, separate from the phone. Therefore, when programming the FF-keys on an EM/24 unit, enter the EM/24 port position (not the phone’s port position). If you assign the FF-key as a CO Trunk, MCO Trunk, Virtual Port, or DSS/BLF Key: FF1 through FF6 on the phone will become toggle switches for the Trunk FF-Key addresses starting on pg. 4-10. These keys will be lit either green for a “0” setting, or red for a “1” setting. Press the corresponding FF-key to change the setting: FF1 = Outbound Call Restriction (green/0=Allow) FF2 = Inbound Answer Restriction (green/0=Allow) FF3 = Day1 Ringing (green/0=Do not ring) FF4 = Day2 Ringing (green/0=Do not ring) FF5 = Night Ringing (green/0=Do not ring FF6 = No-Ring Auto Answer (green/0=Disabled-No effect) NOTE: This applies only if you start from the FF4 0 BSSC 0 address (not if you punch-in the Trunk FF-Key address directly). For Example: Extension No. 300 is located in Cabinet 1, Card Slot 01, Circuit 1. Extension 300’s FF1 key is already assigned Trunk #1. To restrict incoming calls for FF1 (Trunk #1), first display FF1’s assignment: ... punch in: FF4 0 1011 001 HoldLCD display shows: (FF1 thru FF6 are all lit green for “0” setting) ... punch FF2 to restrict incoming calls for Trunk #1 on the FF1 key. FF2 will now be lit red for “1=Restrict”. (Corresponding address is FF4 0 BSSC 101 Hold CONF Hold 1 Hold.) Related Programming: $ /