Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide
Have a look at the manual Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 55 Mitel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Table of Contents 1. General ............................... Introduction ............................. Reason for Issue ......................... How to Use this Practice ................... Disclaimer .............................. 2. Setting Up .................... . . . * . . Terminal Type ................... . . . . , . Connecting the Terminal to the System . . . . . . Connecting a Printer to the System ... . . . . . . Login Procedures ................ ...... Logout Procedures ............... ...... 3. Maintenance Command Input. ........ Maintenance Ten-ninal Display .............. Softkey Presentation ...................... Entering Commands ...................... Incorrect Command Entry .................. Non-VT1 OOTM Compatible Terminal Use ....... Device Number Parameters ................ Wild Card Characters ..................... Canceling a Command .................... Command Line Correction .................. . . . . . . . . . . ..*...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ........ ........ ........ ........ ........ ........ ........ ........ ........ 4. System Level Functions .................... Introduction ................................... Setting and Showing Time ........................ Setting and Showing Date ........................ Showing Device Status .......................... Showing Number of Line Appearances .............. Showing Firmware Identity ....................... Setting Password ............................... Setting Maintenance Port Baud Rate ............... Setting System Printer Port Baud Rate .............. Assigning Printer Ports .......................... Backing Up a Database .......................... Restoring a Database ........................... Backing Up Log Entries .......................... Clearing Database .............................. Showing Parameters ............................ Setting Parameters ............................. The Monitor Command .......................... Monitor Diagnostics .......................... Monitoring Logs ............................. Monitoring SMDR ............................ Monitoring DATA-SMDR ...................... Resetting the System ........................... Setting Reset Time ............................. Setting Immediate Reset ......................... Showing Reset Time ............................ Setting Alarm Thresholds ........................ . . . . . .., . . . . . , . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-l . . . . 2-l . . . . 2-l . . . . 2-2 . . . . 2-2 . . . . 2-3 ...................... 3-l ...................... 3-l ...................... 3-l ...................... 3-2 ...................... 3-2 ...................... 3-2 ...................... 3-3 ...................... 3-3 ...................... 3-3 ...................... 3-3 ......................... 4-l ......................... 4-l ......................... 4-l ......................... 4-l ......................... 4-2 ......................... 4-2 ......................... 4-2 ......................... 4-5 ......................... 4-5 ......................... 4-6 ......................... 4-6 ......................... 4-6 ......................... 4-7 ......................... 4-8 ......................... 4-8 ......................... 4-8 ......................... 4-9 ......................... 4-10 ......................... 4-10 ......................... 4-16 ......................... 4-16 ......................... 4-17 ......................... 4-17 ......................... 4-17 ......................... 4-18 ......................... 4-18 ......................... 4-18 March 1997 Issue 1 Revision 0 .a. Ill
RS-232 Maintenance Terminal 5. Reports Level Functions. ............................................. S-I Introduction .......................................................... ...5-I Show Configuration ...................................................... .5-l Specific Card Slot ..................................................... .5-l SpecificExtension ................................................... ..5- 1 EntireSystem.. ..................................................... ..5- 2 ShowAlarmsReport .................................................... ..5- 4 ShowAiarmsAll ..................................................... ..5- 4 Show Alarm - Device Type .............................................. .5-5 ShowStatus.............................................................5- 6 Equipment Status Report ............................................... .5-6 Status - Entire Bay .................................................... .5-7 Status - Specific Card Slot .............................................. .5-7 Status - Specific Circuit (or Subcircuit) ..................................... .5-7 Status - Specific Extension .............................................. .5-7 Show Status - SWID ................................................... .5-12 Device Status Reports .................................................... .5-13 Monitor Tl Trunk Activity .................................................. ,5-14 Data Fault Analysis Procedures ............................................ .5-l 9 Error Reports ......................................................... ..5-2 1 ShowErrors ....................................................... ...5-2 1 Digital Set Errors ..................................................... ,5-22 HDLC Link Errors ..................................................... .5-23 ConsoleErrors ...................................................... ..5-2 4 DATASET Errors ..................................................... .5-26 TlTrunkErrors .................................................... ...5-2 7 Clear Error Counter ...................................................... .5-29 For Specific Devices ................................................... .5-29 For Specific Circuits ................................................... .5-29 For Specific Extensions ................................................ .5-29 ForAllDevices ...................................................... ..5-3 0 ShowChannelMap ..................................................... ..5-3 0 6. Maintenance Log Functions. ......................................... .6-l Introduction ........................................................... ..6- 1 Reading LogEntries .................................................... ..6- 1 AllLogEntries ................................... ..~..................6- 1 Newest Log Entries ................................................... .6-l Oldest Log Entries .................................................... .6-2 Deleting Log Entries ..................................................... .6-3 AllLogEntries ...................................................... ..6- 3 Newest Log Entries ................................................... .6-3 Oldest Log Entries ................................................... ..6- 4 Printing Logs on System Printer ............................................ .6-4 All Log Entries ...................................................... ..6- 4 Newest Log Entries ................................................... .6-4 Oldest Log Entries .................................................... .6-4 Setting Print Device ................................................... ,6-4 Setting Automatic Printing .............................................. .6-5 7m Diagnostic Functions ................................................ .7-1 Introduction ........................................................... ..7- 1 TheMaintenanceManager .............................................. ...7- 2 Enable Power-up Diagnostics .............................................. .7-2 ForanEntireBay .................................................... ..7- 2 iv Issue 1 Revision 0 March 1997
Table of Contents For an Entire Peripheral Card ........................................... .7-2 For a Specific Circuit .................................................. .7-3 , For a Specific Extension ................................................ .7-5 For a Specific Device Type ............................................. ,7-5 Disabling Power-up Diagnostics ............................................ .7-6 For an Entire Bay ..................................................... .7-6 For an Entire Peripheral Card ........................................... .7-6 For a Specific Circuit .................................................. ,7-7 For a Specific Extension ................................................ ,7-7 For a Specific Device Type ............................................. .7-7 Enabling Background Diagnostics ........................................... .7-7 ForanEntireBay .................................................... ..7- 7 For an Entire Peripheral Card ........................................... .7-8 For a Specific Circuit .................................................. .7-8 For a Specific Extension ................................................ .7-8 For a Specific Device Type ............................................. .7-8 Disabling Background Diagnostics .......................................... .7-9 For an Entire Bay ..................................................... -7-9 For an Entire Peripheral Card ........................................... -7-9 For a Specific Circuit .................................................. -7-9 For a Specific Extension ................................................ .7-9 For a Specific Device Type ............................................. .7-10 Direc~ngTests...........................................................7-1 0 On a Specific Circuit ................................................... .7-10 On a Specific Extension ................................................ .7-10 On a Specific Device Type .............................................. .7-l 1 RangeTesting ..................................................... .,.7-l 1 Busying Out Equipment ................................................... .7-12 Specific Circuits ...................................................... -7-l 2 Specific Extensions ................................................... .7-l 2 Specific Link/Channels ................................................. .7-12 Returning Busy Equipment to Service ........................................ .7-l 3 Specific Circuits ...................................................... .7-l 3 Specific Extensions ................................................... .7-l 3 Specific Link/Channels ................................................. .7-l 3 Disconne~Trunk.........................................................7-1 3 Clear Extension Features - From Remote Terminal ............................. .7-14 8. Other Maintenance Terminal Applications ........................... .8-1 Customer Data Entry (CDE) ............................................... .8-l Traffic Measurement ..................................................... .8-l Appendix A - Maintenance Terminal Error Messages . . . . . . . . . . . . . . . . . . . . . ~-1 March 1997 Issue 1 Revision 0 V
RS-232 Maintenance Terminal List of Figures Figure 2-l Maintenance Terminal Connections for the SX-200@ ML Cabinet ......... 2-4 Figure 3-l Top Level Maintenance Terminal Screen Layout ...................... 3-2 Figure 4-l Example of MONITOR DIAGNOSTICS Display ....................... 4-l 1 Figure 5-l Example of LINE ALARM Status Display ............................ 5-5 Figure 5-2 Example of EQUIPMENT STATUS Report ........................... 5-8 Figure 5-3 Device Status Report ............................................ 5-13 Figure 5-4 Monitor Tl Trunk Activity Report ................................... 5-l 4 Figure 5-5 Example of Digital Set Error Report ................................ 5-22 Figure 5-6 Example of HDLC Link Error Statistics Report ........................ 5-23 Figure 5-7 Example of Console Error Report .................................. 5-24 Figure 5-8 Example of DATASET Error Statistics Report ......................... 5-26 Figure 5-9 Example of Tl Trunk Error Statistics Report .......................... 5-27 Figure 5-l 0 Example of PHYSICAL CHANNEL MAP Repot-t ....................... 5-31 Figure 6-l Example of LOGS READ Display .................................. 6-3 Table 4-l System Level Functions ......................................... 4-3 Table 4-2 Default Kermit Parameters ....................................... 4-9 Table 4-3 Terms Used In Monitor Diagnostics Display .......................... 4-l 1 Table 4-4 Default Alarm Thresholds ........................................ 4-l 9 Table 5-l Reports Level Functions ......................................... 5-2 Table 5-2 Terms Used In The Alarm Status Report ............................ 5-6 Table 5-3 Terms Used In the Equipment Status Report ......................... 5-9 Table 5-4 Software Identification ( SWID ) Types .............................. 5-12 Table 5-5 SoBkey Definitions .............................................. 5-l 6 Table 5-6 Definition Of Maintenance Terminal Display .......................... 5-l 7 Table 5-7 Possible Causes Of Data-related Errors ............................. 5-l 9 Table 5-8 Terms Used In The Channel Map Repot? ............................ 5-32 Table 6-i Logs Level Func~ons ............................................ 6-2 Table 7-l Diagnostics Level Functions ...................................... 7-3 Table 7-2 DeviceTypes.. ................................................ 7-6 Table 8-l Traffic Measurement Functions .................................... 8-l Table A-l Maintenance Terminal Error Messages ............................. A-l List of Tables Issue 1 Revision 0 March 1997
1 General Introduction 1.1 This Practice is intended to help maintenance personnel use the extensive built-in maintenance features of the SX-200@ ML PABX. Basic maintenance functions can be performed by using either a terminal, or a PC. A PC must be used to perform the Database Backup function, Database Restore function, Logs Text function, and the Logs Backup function. The maintenance information provided by this practice includes how to: l set up and use the RS-232 Maintenance Terminal, the prime maintenance tool on the system . use a PC to back up the database information to a binary file by using the Database Backup function, and to restore the database information from a text file by using the Database Restore function l use the Logs Text function to copy all maintenance log entries into a text file by using a PC. The saved text file can be viewed on the PC l display the current Kermit parameters by using the Show. Parameters function; change their default values by using the Set Parameters function l use the Logs Backup function to copy all maintenance log entries into a text file by using a PC. The saved text file can then be viewed on the PC. The maintenance terminal is also used for customer data entry (CDE) and Traffic Measurement. Maintenance terminal functions are also accessible from the attendant console. Because the scope of this practice is primarily maintenance-related, refer to the Custofner Data EWy (CDE) I%cHce, and the TraUjc Measurement /W&ice for information on these topics. Reason for Issue 1.2 This practice forms part of the MlTEL@Standard Practices issued to provide technical information for the SX-200 ML PABX. How to Use this Practice I .3 This practice serves two distinct functions: first, as a self-teaching guide for the users that are operating the maintenance terminal for the first time; second, as a reference manual for those reviewing specific commands. First-time users should read through this practice carefully, preferably with a maintenance terminal available, so that they can try out the various commands as they study the material. After becoming familiar with the contents of this practice, users can then refer to the table of contents to review specific features and commands. March 1997 Issue 1 Revision 0
RS-232 Maintenance Terminal Disclaimer I .4 The following products have been manufacture discontinued by Mitei. These products are supported but not described in SX-ZUO ML Practices: l SUPERSET 3TM and SUPERSET 4@ telephone sets l SUPERSET 3DNTM and SUPERSET 4DNTM telephone sets l DATASET 1101 data cartridge . SUPERSETTM DSS module. I .5 The following products and peripheral devices are not supported on the SX-200 ML PABX and are not described in SX-200 ML Practices: Modem Interconnect Panel DATASET I 102 Rack-mounted Dataset DATASET 2102 Rack-mounted Dataset DATACABINET 9000 data cabinet DATASHELF 9100 datashelf ISDN Node Fiber Interface Module (and associated products) Peripheral Node LCD Console (and Console module for Universal Card). l-2 Issue 1 Revision 0 March 1997
2 Setting Up Terminal Type 2.1 The SX-,200 ML PABX maintenance subsystem is designed to interface with most 80-column terminals having an RS-232 type interface. The terminal may be either a video display terminal or a hard copy teleprinter. For ease of operation, a video display terminal capable of using the ANSI X3.64-1977 special character set for special graphics (that is, VTIOOTM compatible) is preferred. The system prompts the user to specify the terminal type at the start of the login sequence (see paragraph 2.3). To ensure compatibility with the maintenance subsystem, the terminal should be set up for the following data characteristics: . 8 data bits l I start bit l I stop bit l no parity. The maintenance subsystem will automatically set itself to the terminal’s baud rate; however, the terminal baud rate must be set to one of the following values: l 300 l 600 l 1,200 l 2,400 l 4,800 . 9,600. Connecting the Terminal to the System A standard RS-232 cable is connected to the main RS-232 communication port on the terminal. The other end of the cable is connected to the g-pin RS-232 cable connector which is located on the rear panel of the cabinet (see Figure 2-i). Note: 1. Do not connect more than one maintenance terminal to the system. 2. If the RS-232 cable for the maintenance terminal uses a standard 25pin connector, you will need a 25pin to g-pin connector adaptor. March 1997 Issue 1 Revision 0 2-l
RS-232 Maintenance Terminal Connecting a Printer to the System 2.2 If required, a printer (or any other ASCII output device) may be connected to the system by means of a standard 25-pin or g-pin RS-232 cable. One end of the RS-232 cable is connected to the RS-232 port on the printer, and the other end is connected to the g-pin connector (above the maintenance terminal connector) on the rear panel of the cabinet. Set up the printer for the following data characteristics: l 8 data bits l 1 start bit l I stop bit l no parity l 1200 baud. Note: The baud rate of the printer pot-t may be changed via a command from the maintenance terminal. Login Procedures 2.3 With the terminal powered-up, or reset, the system is ready for the user to log in. Press the RETURN key four times within one second to cause the system to automatically determine the terminal’s baud rate. The system will query the user for the terminal type as follows: 1 - VT100 COMPATIBLE 2 - TTY TYPE 3 - IBM PC SELECT A TERMINAL TYPE : If the terminal is capable of using special graphic characters, enter 1; if not, enter 2. The system will then query the user for the type of action or application intended; i.e., Maintenance or Customer Data Entry (CDE): 1 - MAINTENANCE 2-CDE 6 - QUIT SELECT AN APPLICATION ( OR QUIT TO START OVER ) : If the maintenance system (or CDE) is being accessed by another terminal or an attendant console, the following message will be returned after the RETURN key is pressed four times: MAINTENANCE or CDE in use by Console Ext 1234. Please Try Again Later. This message is displayed because only one user can access maintenance or CDE at any one time. Assuming that there are no users currently logged in, the system will return the username prompt after an application number (1 or 2) is chosen: ENTER USERNAME : 2-2 Issue 1 Revision 0 March 1997
Setting Up There are five levels of system access priority available when logging-in to the maintenance terminal. Each level has its own username and corresponding command privileges. The usernames in descending order of priority are: l INSTALLER l MAINTI l MAlNT2 l SUPERVISOR l ATTENDANT. Respond to the username prompt by entering one of these usernames. The system will then query the user for a password: ENTER PASSWORD : The system database contains one default password for all usernames. Passwords may be changed as required (see “Setting Password” on page 4-5). The default password for all users is “1000”. Observe that for security reasons the system does not echo the password back to the terminal. If the password is accepted, the system will prepare to set up the maintenance screen. Logout Procedures 2.4 To ensure the security of the system, use the logout procedure whenever the maintenance terminal is to be left unattended. To log out, the user presses the QUIT softkey to get out of the maintenance application. At this point, the application prompt is returned: Enter “6” from the Main Menu to log out; or the system will log out when the lo-second logout timeout is reached. March 1997 Issue 1 Revision 0 2-3
RS-232 Maintenance Terminal NULL MODEM REMOTE - DEDICATED, PUBLIC NETWORK ADAPTER 9 PIN - 25 PIN CONNECTOR ADAPTOR MO Rx TX REMOTELY LOCATED TERMINAL L MODEM q - 25 PIN INECTOR / w/+PTOR REMOTE - DIAL-UP 1 MODEM. TO PABX VIA CENTRAL OFFICE REMOTELY LOCATED TERMINAL NOTE THE AUTO-ANSWER MODEM IS PERMANENTLY CONNECTED TO ONE LOCAL STATION CIRCUIT (EXTENSION). CC4566 - Figure 2-l Maintenance Terminal Connections for the SX-ZOO ML Cabinet 2-4 Issue 1 Revision 0 March 1997