Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

							CDE Form Descriptions 
Review Subform (SET APP) for Form 45 
’ 4.56 This form appears when the REVIEW and SET APP softkeys are pressed in the Key 
System Telephones form, or when the REVIEW softkey is pressed in the Expand Set 
Subform for Form 45. This form lists all programmed appearances of the selected ex- 
tension number on other SUPERSET telephones. When entered from the 
Station/SUPE/?SETform, this form displays a list of all programmed appearances of 
the selected extension number. When entered from the Expand Set Subform or Ex- 
pand PKM Subform, the form displays all appearances of the selected key’s 
extension number, trunk number, or subattendant LDN number. Refer to Figure 4-67 
for the form layout. 
3:12 PM l@-JRN-97 alarm status = NO RlRt?M  3:12 PM l@-JRN-97 alarm status = NO RLRRM 
Key SET  Key SET : 33ee  : 33ee EW’I SLOT CCT  EW’I SLOT CCT EXT NIJM  EXT NUM 
SET T’fPE  SET T’fPE KEY  KEY 
>  > 1  1 R8 11  e8 11 33aa  33ae Key SET  Key SET 1 <  1 < 
l-  l- 
6-QUIT  6-QUIT 1  1 @8 11  e8 11 1 33ee  1 33ee Key SET  Key SET 1  1 
2-CO LINE 6RP 3-TRUNK NUblEER 4-LDN NUM  2-CO LINE 6RP 3-TRUNK NUMEER 4-LDN NUM 5-  5- 
7-  7- 8-  8- 9-EXT NUM  9-EXT NUM e-  e- 
Figure 4-67 Review (Set App) Subform Layout 
Field Descriptions 
The header line displays the selected line appearance access number. For telephones, 
the type (set, station, subattendant) and application (PBX or KEY system) is shown, 
along with the extension number. For trunks, the type (trunk number, CO line, CO line 
group) is shown along with the trunk number, or leading ARS digits. Extension numbers 
are also shown for LDNs and logical lines. 
BAY, SLT and CCT These fields list the bay, slot and circuit numbers of each extension 
or SuPE/?SETtelephone that has an appearance of the selected line. These fields 
cannot be modified. The system generates them based on the PROGRAMMED field 
of Form 01, System Configuration. 
SET TYPE: This field displays the listed device type; PBX STATION indicates an 
industry standard telephone, PBX SET indicates a SUPERSETtelephone, KEY SET 
indicates a key system telephone, Key SUB-ATT indicates a subattendant for a key 
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							Customer Data Entry 
system tenant 
group, PBX SUB-ATT indicates a subattendant for a PBX tenant group, 
and CONSOLE indicates an attendant console. 
KEY: For listed SU/?l3?SE~telephones, the KEY field displays the key number where 
the line appears. 
EXT NUM: This field displays the extension number assigned to a particular 
bay/slot/circuit. 
Softkeys 
TRUNK NUMBER: This softkey selects a trunk, and shows all sets which have ap- 
pearances of it. Pressing this softkey displays ENTER TRUNK NUM: prompt on the 
command line. The trunk selection is completed by entering a valid trunk number (1 - 
200), and pressing the ENTER softkey. 
EXT NUM: This softkey selects an extension number, and shows all sets which have 
appearances of it. Pressing this softkey displays the ENTER EXTENSION NUM: 
prompt. The selection is completed by entering a valid Station Number or SUPERSET 
telephone Number and then pressing the ENTER softkey. 
LDN NUM: Selects an LDN number, and shows all sets which have appearances of 
it. Pressing this softkey displays the ENTER LDN NUM: prompt. The selection is com- 
pleted by entering a valid LDN number and then pressing the ENTER softkey. 
CO LINE GRP: Applies only to key system telephones. Selects a CO line group access 
code, and shows all sets which have appearances of it. Pressing this softkey displays 
the ENTER ARS LEADING DIGIT STRING: prompt. The selection is completed by 
entering a valid access code and then pressing the ENTER softkey. 
The standard softkeys CANCEL, ENTER, and QUIT are also provided. 
Review Subform (PAGING GROUP) for Form 45 
4.57 This form appears when the REVIEW and PAGING GROUP softkeys are pressed in 
the key system telephones form. This form lists all of the sets in the paging group. See 
Figure 4-68 for the form layout. 
Field Descriptions 
The header line displays the page group, and the page group name (if programmed). 
EXTN: This field displays the extension number of the page group members. 
BAY, SLT and CCTI These fields list the bay, slot and circuit numbers of the page group 
members. 
COMMENTS: This field displays the COMMENTS field from the corresponding lines 
in Form 45, Key System Telephones. 
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							CDE Form Descriptions 
3: 15 PN 10-JRN-97  3: 15 PN 10-JRN-97 
[PRGING  [PRGING 
i3roup : il r GROUP : 11 t 
>  > alarm Hatus = NO RLRRH  alarm Hatus = NO RLRRH 
1  1 EXTN  ERTN 8RY  8RY SLT  SLT CCT  CCT COMMENTS  COMMENTS 
3300  3300 e1  Hl 88  88 11  11 <  < 
l-  l- 2-NRHE  2-NRHE 
&QUIT  &QUIT 7-  7- I I 
33m e1 es 11  33QM Bl 88 11 
3-PRGING GROUP h-  3-PRGING GROUP h- 
8-  8- S-EXT  S-EXT NUM  NUM 5-  5- 
e-  e- 
Figure 4-68 Review (Paging Group) Subform Layout 
Softkeys 
NAME: 
Specifies a character name for the selected paging group. The “ENTER PAG- 
ING GROUP NAME:” prompt is displayed. Selection is completed by entering a char- 
acter string (maximum eight characters), followed by the ENTER softkey. The page 
group name is then displayed in the header line. 
PAGING GROUP: Selects a paging group. The “ENTER PAGING GROUP:” prompt 
is displayed. Selection is completed by entering a valid page group number (1 - 50), 
followed by the ENTER softkey. 
EXT NUM: This softkey selects a device by its extension number. Pressing this softkey 
displays the “ENTER EXTENSION NUM:” prompt. The selection is completed by en- 
tering a valid Key System SWE/W7telephone number and then pressing the EN- 
TER softkey. 
The standard softkeys CANCEL, ENTER, and QUIT are also provided. 
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							Customer Data Entry 
Form 46 - Key System Toll Control 
4.58 This form serves to verify dialed digits for the CO line key feature. This is similar to, 
but independent from Form 26 (AM: Digit Strings). See Figure 4-69 for the form 
layout. 
710a PM  710a PM 9-Jfw-97  9-JhN-97 alarm status = NO fll-fSW  alarm status = NO flLfiRM 
DIGITS TO BE flNf2L’fZED  DIGITS TO BE flNf2L’fZED QT’f TO FOLLOW LONG DST TERM T’fPE fiND NUtl COR GROUP  QT’f TO FOLLOW LONG DST TERM T’fPE fiND NUtl COR GROUP 
>  > <  < 
l-  l- 2-  2- X  X 3-  3- ‘t-N0X  ‘t-N0X 5- ** MORE **  5- ** MORE ** 
6-QUIT  6-QUIT 7-FIND STRING 8-  7-FIND STRING 8- 9-NlX  9-NlX 0-  0- 
4-144 
Figure 4-69 Form 46 Layout 
Field Descriptions 
DIGITS TO BE ANALYZED: This field displays those digits for digit analysis. Digit 
analysis is required so that they can be verified. The total number of digits in this field, 
plus the number of digits in the QTY TO FOLLOW field cannot exceed 25. 
QTY TO FOLLOW: This field lists the number of digits that the user dials AFTER the 
analyzed digits. The ‘Unknown’ prompt in this field indicates that the number of sub- 
sequent digits is unknown to the system. 
LONG DISTANCE: This field specifies which digit string entries require “long distance” 
management. When this field displays YES, the system expects an account code for 
that digit string entry from users with COS Option 201 (Account Code, Forced Entry - 
Long Distance Calls) enabled. Default condition is NO. 
TERM TYPE AND NUM: Allows for selection of a termination type (TRUNK or trunk 
GROUP) and a number (valid trunk number: l-200; valid trunk group number: l-50). 
If TRUNK is chosen as the termination type, only non-dial-in trunks may be entered. 
COFI GROUP: Specifies a COR group which is restricted from accessing the digit 
string. If the field is left blank, all COR groups can access the digit string. This links 
the form to Form 20 (ARS: COR Group Definition). Valid COR group numbers: l-50. 
Softkeys 
YES/NO: This softkey only appears when the cursor is at the LONG DISTANCE field. 
Pressing the YES softkey indicates to the system that this entry requires “long distance” 
management. While NO indicates no “long distance” YES appears in the LONG DIS- 
Issue 1 Revision 0 March 1997  
						

							CDE Form Descriptions 
TANCE field. The default condition is no “long distance” management required as 
indicated by the NO prompt. 
UNKNOWN: This softkey appears only when the cursor is at the QTY TO FOLLOW 
field. Pressing the UNKNOWN softkey indicates to the system that the quantity of 
dialed digits AFTER the analyzed digits is unknown. 
INSERT This softkey adds new entries to the form. Pressing the INSERT softkey clears 
the command line and moves the cursor to the DIGITS TO BE ANALYZED field. The 
addition is completed by entering the new data for each field and pressing the ENTER 
softkey. Note that the system inserts the addition one line after the line that was dis- 
played on the command line. The system automatically places all inserted or added 
strings in numerical ascending order with relation to existing strings. 
TRUNK: Appears when the cursor is in the TERM TYPE AND NUM field. Sets the 
termination point device as a trunk. A trunk number is then entered (I - 200) -this must 
be a valid non-dial-in trunk number. 
GROUP: Appears when the cursor is in the TERM TYPE AND NUM field. Sets the 
termination point device as a trunk group. A trunk group number is then entered (I - 
50) - this must be a valid trunk group number. 
NOX: This softkey functions as a wild card sequence, where N is any digit from 2 to 9. 
It represents half of the area codes in North America. Pressing this softkey displays 
NOX in the DIGITS TO BE ANALYZED field. Note that this softkey can only be pressed 
at the beginning of a digit string. 
X: This softkey functions as a wild card digit; it represents any digit from 0 to 9. Pressing 
this softkey displays X in the DIGITS TO BE ANALYZED field. Note that this softkey 
can only be pressed at the end of a digit string. 
FIND STRING: This softkey selects an entry in the DIGITS TO BE ANALYZED field. 
Pressing the FIND STRING softkey displays the ENTER DIGIT STRING: prompt on 
the command line. The selection is completed by entering a valid digit string. The 
entered digit string does not have to be an exact match; the system accepts subsets 
of digit strings and moves the cursor to the closest entry. 
NlX: This softkey functions as a wild card sequence, where N is any digit from 2 to 9. 
It represents half of the area codes in North America. Pressing this softkey displays 
Nl X in the DIGITS TO BE ANALYZED field. Note that this softkey can only be pressed 
at the beginning of a digit string. 
1 NlX, 1 NOX, ONlX, ONOX: For area codes not specifically identified, and where dialing 
is preceded by a I or 0 (long distance access code), these wildcard sequences followed 
by 7 digits would cover all unspecified area codes. This allows wild card restriction of 
555 and 976 numbers. They are accessed by pressing the ** MORE ** softkey once. 
1 OXXXONOX, 1 OXXXONl X, 10XxX1 NOX, 10XxX1 Nl X, 1 OXXXO, 10XxX1 : These 
wildcard sequences, designed for the call aggregator market (i.e. hotels, motels, hos- 
pitals, universities), prevent unauthorized calls from being billed to the originating line, 
while allowing consumers access to the long distance carrier of their choice. 
I OXXXONOX, 1 OXXXONl X, 1 OXXXI NOX and I OXXXI Nl X are accessed by pressing 
the ** MORE ** softkey twice; IOXXXO and IOXXXl are accessed by pressing the ** 
MORE ** softkey three times. 
Standard softkeys CANCEL, DELETE, ENTER, **MORE** and QUIT are provided. 
March 1997 Issue 1 Revision 0 4-145  
						

							Customer Data Entry 
4-146 Issue 1 Revision 0 March 1997  
						

							Appendix A 
Programming Error 
Messages 
Table A-l Programming Error Messages 
Error Message 
XXXXX is an ACD agent ID 
XXXXX is an ACD supervisor Meaning 
A supervisor with ACD ID XXXXX, cannot be displayed, 
as requested via the FIND SUPER key, because this ID 
belongs to an agent, not a supervisor. 
The ID entered for the FIND ID key belongs to a senior 
supervisor or supervisor. 
XXXXX already has day zone X specified The selected day already has a day zone specification. 
Only one day zone can be specified per day. Refer to 
Form 25, ARS: Route Plans. 
XXXXX has no zone specified 
*3 must be followed by 01 to 14 All days of the week must have a day zone specification. 
In Form 31, System Abbreviated Dial Entry, the “*3” 
indicates that the subsequent digits will be manually 
dialed. The number of digits that will be manually dialed 
follows the “*3” indicator, and can be from 01 to 14. 
*5 cannot be followed by further digits In Form 31, System Abbreviated Dial Entry, the “*S 
indicates that the previous number is an intercom 
number. Therefore, no digits can follow the “*5” 
terminator. 
* must be followed by 1, 3, 4, 5, 6, 8, 9, or * In Form 31, System Abbreviated Dial Entry, only the 
numbers ~~1 ,,, “~,, “~,, “5,,, “6,,, ~~~, big,, or “*,, are valid 
entries after an “*” entry. 
Access code XXXXX is already assigned The access code is used elsewhere in the database. 
Select another access code. Refer to Form 35, Global 
Find Access Code, for a list of assigned codes. 
Access Code XXXXX conflicts with the The code entered has already been defined as a hunt 
Access Code for HUNT GROUP NUM XX group access code in Form 17, Hunt Groups. Select a 
new code or change the hunt group access code. 
Access Code XXXXX conflicts with an ARS The system does not allow a partial match between an 
Leading Digits Entry ARS leading digit and an access code. Leading digit 
strings must be unique. Refer to Form 26, ARS: Digit 
Strings and select a new code or change the ARS 
leading digit entry. 
Access Code XXXXX conflicts with an The code entered has already been defined as an LDN 
Attendant LDN Access Code access code in Form 08, Attendant LDN Assignments. 
Select a new code or change the LDN assignment. 
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March 1997 Issue 1 Revision 0 A-l  
						

							Customer Data Entry 
Table A-l Programming Error Messages (continued) 
Error Message 
Access Code XXXXX confJicts with a 
Console Access Code Meaning 
The code entered has already been defined as an 
extension number for a console in Form 07, Console 
Assignments. Select a new code or change the console 
extension number. 
Access Code XXXXX conflicts with the The code entered has already been defined as a feature 
Feature Access Code for FEATURE access code. Select a new code or change the code in 
NUMBER XX Form 02, Feature Access Codes. 
Access Code XXXXX conflicts with a Night The code entered has already been defined as an 
Bell Access Code extension number for a night bell in Form 18, 
Miscellaneous System Ports. Select a new code or 
change the night bell extension number. 
Access Code XXXXX conflicts with a The code entered has already been defined as a station 
station number or SUPE/W3 Prime Line number or the prime line number of a SUPERSET 
number telephone. Select a new code or change the station 
number (or prime line number) in Form 09, 
Station/SUPE/3SET Telephones. 
Access Code XXXXX conflicts with The code entered has already been defined as a 
SUPERSET line number SUPERSET line extension number in Form 09, 
SUPEfISETTelephone Lines. Select a new code or 
change the SUPERSET line extension number. 
Access code XXXXX does not correspond Only those access codes (extension numbers) which 
to a Stn, Set or logical line correspond to a station, SUPERSET key or logical line 
can be used. 
Access code XXXXX does not exist The selected access code has not been assigned. 
Access Code XXXXX does not match with The access code entered does not match the Direct to 
ARS Leading Digits Entry ARS access code assigned in Form 02, Feature Access 
Codes. 
The access code must be a defined ARS leading digit 
string. 
Access code entered is not for a station, An invalid access code has been entered and the 
SUPERSET or logical line ENTER key is pressed. 
The access code for field XXX is invalid The extension number, hunt group access code, night 
bell extension number or attendant console directory 
number assigned to one of the DAY, Nl or N2 fields in 
Form 19, Call Rerouting Table is invalid. Assign a new 
code in that field. 
Access codes for fields XXX & XXX are 
invalid The extension numbers, hunt group access codes, night 
bell extension numbers, or attendant console directory 
numbers assigned to two of the DAY, Nl or N2 fields in 
Form 19, Call Rerouting Table are invalid. Assign new 
codes in the fields. 
Access codes for fields XXX, XXX & XXX The extension numbers, hunt group access codes, night 
are invalid bell extension numbers or attendant console directory 
numbers assigned to the DAY, Nl and N2 fields in Form 
19, Call Rerouting Table are invalid. Assign new codes 
in the fields. 
Page2of 18 
A-2 Issue 1 Revision 0 March 1997  
						

							Appendix A - Programming Error Messages 
Table A-l Programming Error Messages (continued) 
Error Message Meaning 
Access code XXXXX is not a valid answer The following are valid answer points for the DAY, Nl 
point and N2 fields in Form 14, Non-Dial-In Trunks: 
- an LDN on the attendant console, 
- a rotary dial or DTMF set extension number, 
- a SWERSE~ telephone directory number, 
- a hunt group access code or, 
- a night bell extension number. 
Account codes of unspecified lengths exist; Ensure that all of the account codes in Form 33, Account 
delete these first Code Entry are equal to the specified account code 
length in Form 04, System Options/System Timers. 
Account code value exists in the database in Form 33, Account Code Entry, the entered account 
code already exists. Select a new account code. 
ACD agent group XX has no members The agent group added to the form is empty. It must 
have members before it can be put in this form. 
ACD agent group XX already assigned to The ACD agent group which has been edited or inserted 
a supervisor into the sub-form, is already programmed under some 
other supervisor. 
ACD Agent Group XX not assigned to a ACD group XX, requested by the FIND GROUP key, 
supervisor cannot be displayed, because it has not been assigned 
to a supervisor yet. 
ACD groups under XXXXX must first be This senior supervisor cannot be deleted from the 
deleted first-level form by the DELETE key, because there are 
ACD groups defined under this senior supervisor. 
Agent XXXXX does not exist The ID entered for the FIND ID key does not exist in the 
database. 
Agent XXXXX is on line and cannot be 
deleted 
Agent group XX does not exist 
Agent Group XX has no members The DELETE key cannot be used on an agent who is 
on line. 
The selected overflow agent group does not exist. 
The selected primary ACD agent group or overflow 
agent group is empty. It must have members before it 
can be put in this form. 
AGENT STATUS not allowed when No agent status keys are allowed on an ACD supervisor 
multiple QUEUE STATUS keys are key template when multiple queue status keys are 
programmed programmed. 
All members must be idle before changing The user attempted to change the hunt group type. The 
Hunt Group type user needs to wait for all of the devices to be free or take 
them out of service before changing the group type. 
Alternate music sources cannot have Music sources cannot be line appearances. 
keyline or multi-call line appearances 
ARS Leading Digits XXXX have not been The access code is valid, but it has not been assigned 
assigned to any sets. 
Associated device already has three An attempt was made to associate more than three PKM 
SUPERSET DSS or PKM modules modules with a device. 
attached 
Page3of lt 
March 1997 Issue 1 Revision 0 A-3  
						

							Customer Data Entry 
Table A-l Programming Error Messages (continued) 
Error Message Meaning 
Associated device has a key template An attempt was made to associate a PKM module with 
established in its COS a set that has a key template enabled in its COS. 
Association of SUPERSETDSS or PKM An attempt was made to delete a SUPERSET that has 
Module to SUPfRSETmust be removed one or more PKM modules associated with it. 
Attempting to add invalid access code A PBX PKM may only be associated with a PBX set. 
A key system PKM may only be associated with a key 
system set. 
A PKM must be associated with a SUPERSET 
telephone; not with a standard telephone set. 
Attempting to add more than XXX members There are a maximum of 50 members for each pickup 
to this group group, trunkgroup and hunt groups. Note: 100 max. for 
hunt groups. Maximum 16 members in a paging group. 
Attempting to define multiple appearances An LDN may appear only once on a given set. 
of LDN XXX on this set 
Attempting to define multiple KEY LINE 
appearances of XXXXX on this SET An access code for a key line appearance cannot be 
duplicated on another Key Line appearance on that 
SUPERSETtelephone. Refer to Form 09, (Expand Set 
Subform) SUPERSETTelephone Lines. 
Attempting to define multiple key types for In Form 09, Stations/SUPERS,ETTelephones, only one 
Access Code XXX key type can be assigned to each station number. 
Attempting to define multiple key types for In Form 09, Stat~ons/SUPfRSETTelephones or Form 
Trunk Number XX 45, Key System Telephones, only one key type can be 
assigned to each trunk number. 
Attempting to delete an ACD path that is This ACD path cannot be deleted because there are 
currently in use ACD calls currently being handled via this path. 
Attempting to enter invalid access code An invalid access code was entered. Note: a blank 
access code is not allowed. 
Attempting to program more than 32 
appearances for SUPERSET line 
Attempting to program more than XX 
appearances for sub-attendant LDN A single SUPERSETline may have a maximum of 32 
appearances on other sets. 
There is a limited number of appearances for any line 
appearance on sets in the system and the user 
attempted to exceed this limit. 
Attempting to remove an Agent Group that This message will be displayed if the primary agent 
has calls waiting group or the overflow agent groups have calls waiting 
and the user is attempting to change or delete the agent 
group or delete the path. 
Attempting to remove a Music Source that Someone is listening to the music source so it cannot 
is currently in use be removed. This message can occur when attempting 
to change or delete a music source, deleting the 
recording that the music source is in, or deleting the 
path. 
Attempting to remove a Recording that is Someone is using the recording hunt group so it cannot 
currently in use be removed. This message can occur when attempting 
to change or delete the recording or when deleting the 
path. 
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A-4 Issue I Revision 0 March 1997