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Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

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    							Appendix B - Blank CDE Forms 
Sheet 2 of 2 
8 
9 
10 
11 
March 1997 
Issue 1 Revision 0 B-59
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    							Customer Data Entry 
FORM 38 - ACD KEYS TEMPLATES 
AGENT TEMPLATE 1 
I AGENT TEMPLATE 2 
I 
B-60 Issue 1 Revision 0 March 1997
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    							Appendix B - Blank CDE Forms 
Sheet 2 of 5 
AGENT TEMPLATE 3 
SUPERVISOR TEMPLATE 1 
I !li 
6 
t- 7 
t3 
9 
10 
11 
~ 
12 
13 
14 
15 
TYPE SPEED CALL NUMBER PRIVATE 
March 1997 Issue 1 Revision 0 B-61
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    							Customer Data Entry 
Sheet 3 of 5 
SUPERVISOR TEMPLATE 2 
SUPERVISOR TEMPLATE 3 
11 
12 
13 
14 
15 
B-62 Issue 1 Revision 0 March 1997
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    							Appendix B - Blank CDE Forms 
sheet4of5 
SENIOR SUPERVISOR TEMPLATE 1 
SENIOR SUPERVISOR TEMPLATE 2 
March 1997 Issue 1 Revision 0 B-63
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    							Customer Data Entry 
Sheet 5 of 5 
SENIOR SUPERVISOR TEMPLATE 3 
B-64 Issue 1 Revision 0 March 1997
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    							Appendix B - Blank CDE Forms 
FORM 39 - ACD AGENT GROUPS 
ACD Group Number (1 - 50): ACD Group Name: Sheet of 
AGENT ID AGENT NAME 
cos 
March 1997 Issue 1 Revision 0 B-65
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    							Customer Data Entry 
ACD Agent Group Options 
‘SELECT OPTIOIW Subfotm of Fom 39 
Sheet of 
ACD Group Number 
(1 - 50): ACD Group Name: 
OPTIONS 1 STATUS 1 
Aftetwork rmer 
Ovetflow limer 
First Status Thteshold 
Second Status Threshold 
(mm:ss) 0O:OO - 15:OO (default 0O:OO) 
(mm:ss) 0O:OO - 54:00 (default 09:OO) 
(mm:ss) 0O:OO - 54:00 (default 03:OO) 
(mm:ss) 0O:OO - 54:00 (default 06:OO) 
ACD Group Number (1 - 50): ACD Group Name: 
OPTIONS 1 STATUS 1 
Aftetwork limer 
Omflow llmer 
First Status Threshold 
(mm:@ 0O:OO - 15:OO (default 0O:OO) 
(mm:ss) 0O:OO - 54:00 (default 09:OO) 
(mm:ss) 0O:OO - 54:00 (default 03:OO) 
Second Status ThBhold (mm:ss) 0O:OO - 54:00 (default 06:OO) 
I I 
ACD Group Number (1 - 50): ACD Group Name: 
OPTIONS 1 STATUS 1 
Aftetwork limer 
Ovetflow Timer 
First Status Threshold 
Second Status Threshold 
(mm:ss) 0O:OO - 15:OO (default 0O:OO) 
(mm:ss) 0O:OO - 54:00 (default 09:OO) 
(mm:ss) 0O:OO - 54:00 (default 03:OO) 
(mm:ss) 0O:OO - 54:00 (default 06:OO) 
ACD Group Number (1 - 50): ACD Group Name: 
OPTIONS 
I STATUS 
Aftetworklimer 
(mm:ss) 0O:OO - 15:OO (default 0O:OO) 
I 
Overflow limer (mm:ss) 0O:OO - 54:00 (default 09:OO) 
(mm:ss) 0O:OO - 54:00 (default 03:OO) 
First Status Thteshold 
Second Status Threshold 
(mm:ss) 0O:OO - 54:00 (default 06:OO) 
I 
B-66 Issue 1 Revision 0 March 1997
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    							Appendix B - Blank CDE Forms 
, FORM 40 - ACD SUPERVISORS 
Sheet of 
SENIOR SUPERVISOR ID 1 NAME 
cos 
I I 
March 1997 Issue 1 Revision 0 B-67
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    							Customer Data Entty 
ACD Senior Super&or Groups 
“EXPANW Subfom of Form 40 
Sheet of 
I Senior Supervisor ID: Senior Supervisor Name: 
B-68 Issue 1 Revision 0 March 1997
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