Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

							Miscellaneous Troubleshooting Procedures 
PABX 
(INDEPENDENT RINGING SOURCE) 
RELAY ON RELAY 
MODULE $z=m 
RELAY CUSTOMER-SUPPLIED 
NIGHT BELL 
I I 
EXTERNAL D; SUPPLY 48V 0.5A (MAX) RELAY CONTACT RATING 
9OV RMS AT I .OA 
48V DC AT 0.5A 
Figure 5-2 Night Bell Auxiliary Relay Configuration 
Music-on-HoldPager Unit Troubleshooting 
This section covers the Music-on-Hold/Pager Unit (PN 940-l-OOO-Ol O-NA). Table 5-9 outlines 
the most likely causes of malfunction. 
Table 5-9 Music+n-Hold/Pager Unit Troubleshooting Summary 
Step 
Possible Malfunction Source 
1. Faulty connections between the SX-200 ML and the unit. Make sure that the status LED is 
either ON steadily (initialization complete) or winking (paging amplifier being used). Refer tc 
the /r-rsW/aGon hfomation practice (PN 9109-098-200-NA) for connector pin outs. 
2. Problems with programming. Refer to the Cusfofner Data EWy Practice. The forms to look 
at are: 
3. 
4. 
5. 
6. 
7. 
8. 
l Form 1 System Configuration. 
. Form 9 Stations/SU/?ERSE~Telephones. 
l Form 18 Miscellaneous System Ports. 
l Form 3 COS Define. 
l Form 19 Call Rerouting Table. 
SX-200 ML requires a reset, unplug its power cord and plug it back in. 
Faulty external equipment or connections which can include: 
l External relays. 
l Night Bells and ringing voltage sources. 
l External Music Source. 
l External paging amplifier. 
Faulty Music-On-Hold/Pager unit. 
Faulty DNIC module on SX-200 ML. 
Faulty Control module on SX-200 ML. 
Other faulty SX-200 ML component. 
March 1997 Issue 1 Revision 0 5-9  
						

							Troubleshooting 
Hotel/Motel 
5.6 The Hotel / Motel features can be accessed by 2 major interfaces - the attendant con- 
sole, or the front desk interface. Some features can be accessed via SUPERSET 
telephones as well. Note that this section covers only the Hotel/Motel feature. The 
Property Management System (PMS) Interface feature is covered in paragraph 5.7. 
See the HoteL44ofe/ Feature Package Desc@Gofl Practice for further information on 
Hotel/Motel features. The following table outlines the most likely causes of Hotel/Motel 
feature failure. 
Table 5-10 Hotel/Motel Troubleshooting Procedures 
Step Possible Malfunction Source 
1. Faulty front desk terminal device. 
2. Blown terminal fuse (if applicable). 
3. Faulty communication parameters - terminal and Dataset must have the same parameters. 
4. Faulty connection between the terminal and its power source. 
5. Faulty connection between the terminal’s communication port and the Dataset port. 
6. Faulty connection between the Dataset and the cross-connect field. 
7. Faulty connection between the cross-connect field and the system. 
8. Faulty CDE programming; likely forms: 
l System Configuration 
l COS Define 
l all Dataset and/or console forms - refer to the appropriate procedure. 
9. Suspect Dataset - refer to DATASET 1103/2103 - DTE MODE. 
10. Suspect Digital Line Card - refer to DATASET 1103/2103 - DTE MODE. 
11. Suspect console - refer to the appropriate procedure. 
12. Faulty peripheral switch or circuit switch - refer to Supplementary Peripheral Equipmeni 
Procedures’. 
5-10 
Note: 1. Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS, SHOW ERRORS 
- see the FS-,232 Maintenance Commands Practice. 
2. Loop length limit for devices connected to Digital Line Card circuits is: 3300 ft with 26 AWG 
wire (with no bridge taps). 
Issue 1 Revision 0 March 1997  
						

							Miscellaneous Troubleshooting Procedures 
Property Management System Interface 
’ 5.7 The following table outlines the most likely items to cause PMS malfunction. 
Step 
I. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
Table 5-11 PMS Troubleshooting Procedures 
Possible Malfunction Source 
Faulty PMS intetface system. 
Faulty connection between the external equipment devices (if applicable) - 
see Figure 5-3. 
Faulty connection between the PMS Interface system and the Dataset port. 
Faulty connection between the Dataset and the cross-connect field. 
Faulty connection between the cross-connect field and the system. 
Faulty CDE programming; likely forms: 
l Hotel Options Assignment 
l COS Define 
l Data Circuit Descriptors 
l Data Assignment 
l Console Assignment 
l System Configuration. 
Dataset / Digital Line Card requires reset - refer to DATASET 1103/2103 - DTE MODE. 
Faulty Dataset / Digital Line Card. 
Faulty peripheral switch or circuit switch - refer to ‘Supplementary Peripheral Equipmeni 
Procedures’. 
Note: 
Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS, SHOW ERRORS 
DATASETS - see the RS-232 Maintenance Terminal 
Practice. 
- 
CHECK-IN AND 
CHECK-OUT ROOM STATUS AND 
MESSAGES MESSAGE REGISTRATION 
MESSAGES 
SYSTEM PABX 
- 
Figure 5-3 PMS Configuration (Typical) 
March ‘l997 
Issue 1 Revision 0 5-l 1  
						

							Troubleshooting 
Voice Mail Interface 
COV Port Voice Mail 
5.8 The following table outlines the most likely items to cause COV Voice Mail 
malfunction. 
Table 5-12 COV Voice Mail Troubleshooting Procedures 
Step Possible Malfunction Source 
1. Faulty external equipment (Voice-mail system) - see Note 2. 
2. Faulty connection between the Voice-mail device and the cross-connect field. 
3. Faulty connection between the cross-connect field and the system. 
4. Faulty CDE programming; likely forms: 
l COS Define 
5. 
6. 
7. 
l Stations/SURE/?SfZ~Telephones 
l Hunt Groups 
l System Configuration. 
COV Card requires reset (reseat card). 
Faulty COV Card. 
Faulty peripheral switch or circuit switch - refer to Supplementary Peripheral Equipmeni 
Procedures’. 
Note: 1. Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS, SHOW ERRORS 
SS3-SS4 - see the RS-232 Maintenance Terminal Practice. 
2. For further information, refer to 9150-953-003-NA, VX Voice Processor Installation and Repair 
Manual VX-2OO/VX-4OO/VX-800 Systems. 
3. Loop resistance on the COV circuit should not exceed 200 ohms. Voltage across Tip and 
Ring should be between 40 and 48 V dc. 
ONS Port Voice Mail 
The following table outlines the most likely items to cause ONS Voice Mail malfunction. 
I I 
I Table 5-13 ONS Voice Mail Troubleshooting Procedures 
Step Possible Malfunction Source 
1. Faulty external equipment (Voice-mail system) - see manufacturer’s instructions. 
2. Faulty connection between the Voice-mail device and the cross-connect field. 
3. Faulty connection between the cross-connect field and the system. 
Page 1 of 2 
5-12 Issue 1 Revision 0 March 1997  
						

							Miscellaneous Troubleshooting Procedures 
Note: 1. Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS - see the 17.5232 
Maintenance Terminal Practice. 
2. Loop length limit is 14OO’ft with 26 AWG wire (with no bridge taps).  Table 5-13 ONS Voice Mail Troubleshooting Procedures (continued) 
Step Possible Malfunction Source 
4. Faulty CDE programming; likely forms: 
l COS Define 
l Stations/SUfW?SE~Telephones 
l Hunt Groups 
l System Abbreviated Dial Entry 
l Feature Access Codes 
l System Configuration. 
5. Faulty ONS Card. 
6. Faulty peripheral switch or circuit switch - refer to ‘Supplementary Peripheral Equipmen 
Procedures’. 
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March 1997 Issue 1 Revision 0 5-13  
						

							Troubleshooting 
5-14 issue 1 Revision 0 March 1997  
						

							6 Software 
Troubleshooting 
Procedures 
These procedures are intended for the sole purpose of troubleshooting problems with 
programming and setup of applications. Fully functional hardware is assumed in all 
cases. 
Key System Features 
Table 6-l Key System Troubleshooting 
Problem 
KEY SYSTEM PAGING Possible Cause/Solution 
You dial the Key System - Direct 
l Verify that the set is programmed as a key system set 
Paging feature access code and (Form 45). 
get reorder tone and the NO 
ACCESS message, or rerouted to 
the illegal number intercept. 
GROUP PAGE 
After dialing the access code or 
l Verify that a page group has been assigned. 
pressing the Feature key you dial 
the # sign (end of dial character). 
You then get NO ACCESS and 
reorder tone, or are rerouted to the 
illegal number intercept. 
After dialing the access code or Possibly due to one of the following: 
pressing the Feature key you dial 
l the # sign There is currently a group page in progress for your page 
(end of dial character). You then get cvw 
1234 BUSY and busy tone. 
l There are no members totally idle (idle or hfi) 
l An all zone page is in progress 
l No channels (system resource) available 
Try the group page later. 
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March 1997 Issue 1 Revision 0 6-l  
						

							Troubleshooting 
Table 6-l Key System Troubleshooting (continued) 
Problem Possible Cause/Solution 
DIRECTED PAGE 
After dialing the access code or 
pressing the Feature key you dial a 
destination. You then get NO 
ACCESS and reorder tone (or are 
rerouted to the illegal number 
intercept point). 
l Verify that the destination is a valid Key System set 
extension number. 
l Check if the set is restricted from accessing the destination 
through tenanting - dial the destination directly and see 
whether you get NO ACCESS again. If so, this is NOT a 
problem with paging but rather the set is barred from ever 
calling this destination. 
After dialing the access code or 
l The destination is not idle or hands free idle. 
pressing the Feature key you dial a 
l destination. You then get xxxx The set’s INTERCOM line is in use by another set. 
BUSY and busy tone at this point. l No channels (system resource) available. 
GROUP PAGE MEET ME ANSWER 
Dial the Group Page - Meet Me 
l Verify that the set is programmed as a key system set (Form 
Answer access code and vou aet 
45) 
reorder tone and NO ACCESSon ’ . 
l the display, or you get rerouted to Venfy that the set has a page group assigned. 
the illegal~number intercept. 
You get NO PAGE ACTIVE on a 
l The last page for the group was done more than 15 minutes 
display set and reorder tone. ago (timed out). 
l The last telephone to page is no longer programmed in the 
data base. 
0 The last telephone to page is no longer programmed in Form 
45 (now programmed in Form 9). 
l There has not been a group page for the group since the 
last system reset. 
STORE PERSONAL SPEED CALL 
You dial the access code and get 
l The set is not programmed as a key system set (Form 45). 
NO ACCESS and REORDER tone. 
You dial the access code followed 
l The index number dialed was not between 1 and 5. 
by an index number and get NO 
ACCESS and REORDER tone, or 
you get rerouted to the illegal 
number intercept. 
You dial the access code followed 
by an index number and get 
INVALID # and REORDER tone. 
l The index number was dialed after the interdigit timer 
expired. 
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6-2 Issue 1 Revision 0 March 1997  
						

							Software Troubleshooting Procedures 
Table 6-l Key System Troubleshooting (continued) 
Problem Possible Cause/Solution 
You dial the access code followed 
l The index number was dialed after the interdigit timer 
by a VALID index and then digits expired. 
and you get INVALID # and reorder 
l Invalid number combination dialed: 
tone. 
- * must be followed by 3, 5 or * 
- *3 must be followed by 01 to 14 
- *.5 must not be followed by further digits. 
RETRIEVE PERSONAL SPEED CALL 
You dial the access code and get 
l Verify that the set is programmed as a key system set (Form 
NO ACCESS and REORDER tone. 45). 
You dial the access code followed 
l The index number dialed was not between 1 and 5. 
by an index number and get NO 
ACCESS and REORDER tone, or 
you get rerouted to the illegal 
number intercept. 
You dial the access code, followed 
l The interdigit timer expired. 
by a valid index number, and get 
l INVALID # and reorder tone. Verify that the digits stored translate to a valid destination. l The speedcall number translation looped too many (more 
than 4) times within speedcall translation. (The speedcall 
translated into another speedcall which in turn translated 
into another speedcall, etc - and this occurred more than 4 
times). 
CO LINE KEY 
You get NO ACCESS and 
l The CO trunk associated with the key is not a member of a 
REORDER tone when the CO line trunk group. 
key is pressed. 
l The set has hotel/motel feature enabled and the user is 
disallowed to make external calls. 
You get INVALID # and REORDER 
l The user is restricted to dial this specific number based on 
tone after dialing a digit or several the user’s COR (check the COR restriction on the dialed 
digits on the CO line. 
number in Forms 20 and 46). 
l The user is required to dial account code prior to dialing. 
l The user is restricted from dialing this specific number on 
this CO Line (check digit string entries in Form 46). 
You get NO ACCESS and 
l The user has exceeded the maximum number of digits that 
REORDER tone after dialing a few can be dialed based on the user’s COR (check Form 27). 
digits. 
Press a CO line key and the key 
selection is ignored. 
l The user is barred from making calls on the CO line based 
on the Device/Tenant Interconnection table (check Forms 5 
and 30). 
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March 1997 
Issue 1 Revision 0 6-3  
						

							Troubleshooting 
Table 6-l Key System Troubleshooting (continued) 
Problem 
LINE PREFERENCE Possible Cause/Solution 
You get SELECT A LINE after 
going offhook. 
l The line preference is MANUAL. You are forced to select a 
line to originate calls. 
l The line preference is a CO Line Group Key and the 
Intercom Line is not available to make the call. 
DIRECT CO LINE SELECT 
l The line preference is not manual but the line is in use. 
You get NO ACCESS and 
l Must use a key system telephone to access this feature. 
REORDER tone after dialing the 
l Direct CO Line Select access code. The COS option “Key System - Direct CO Access” is 
disabled. 
You get INVALID # and REORDER 
l The trunk number dialed is not a CO trunk. 
tone afterdialing the Direct CO Line 
l The trunk number dialed is a DTS or Private trunk. 
Select access code and a trunk 
number. 
l The trunk number dialed is not a programmed trunk. 
0 The trunk number dialed is out of range (valid range is 1 - 
200). 
l The feature was accessed via speedcall, and the speedcall 
digit string contained a trunk number of greater than 3 digits 
in length. 
PROGRAM FEATURE KEY 
You get REORDER tone on a 
l Another user is currently accessing the subform of Form 9 
non-display set after the Program or Form 45 of this set. 
Feature Key access code is dialed. 
l The feature has been accessed via speed call, and the 
speedcall digit string contains more digits than expected (the 
speedcall string cannot have any digits following the 
Program Feature Key access code). 
You get REORDER tone after you 
l The line key selected is not a speedcall, DSS or feature key. 
dialed the Program Feature Key 
access code and a line key is 
pressed. 
You get REORDER tone was heard 
l The feature selected is already programmed on another key 
after a a 2-digit feature code was (check CDE). 
dialed. 
l User did not have proper COS for the selected Feature Key. 
l The feature code is out of range. 
On a display set, the CHANGE or 
l Another user is currently accessing the sub-form of Form 9 
CLEAR softkey is not shown. or Form 45 of this set. 
The feature you want to program 
l User does not have proper COS option enabled for the 
does not appear on a display set. selected Feature Key. 
l The feature is already programmed on another key. 
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6-4 Issue 1 Revision 0 March 1997