Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide
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SX-200@ ML PABX Troubleshooting TM, @I - Trademark of Mt.4 Corporation. @Copyright 1997, Mitei Corporation. All rights reserved Printed in Canada. @ MlTEL@
Troubleshooting NOTICE The information contained in this document is believed to be accurate in all re- spects but is not warranted by Mite1 Corporation (MITELB). The information is subject to change without notice and should not be construed in any way as a commitment by Mite1 or any of its affiliates or subsidiaries. Mite1 and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this doc- ument. Revisions of this document or new editions of it may be issued to incor- porate such changes. DEC and VT100 are trademarks of Digital Equipment Corporation. SX-200, LIGHTWARE, SUPERSET, SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET 430, MILINK Data Module and SUPERCONSOLE 1000 are trademarks or registered trademarks of Mite1 Corporation. Issue 1 Revision 0 March 1997
Troubleshooting FOR EMERGENCY TROUBLESHOOTING GO TO Table 2-l. March 1997 Issue 1 Revision 0
Troubleshooting iv THE FOLLOWING POINTS SHOULD BE CAREFULLY NOTED AND THE INSTRUCTIONS HEREIN STRICTLY OBSERVED : . Handle circuit cards by the edges only, and ensure that an anti-static strap is used. Card damage may otherwise result. . Before replacing a card, remove the original card, check for bent or dam- aged connectors, inspect the backplane, and reseat the original card. . If a problem has been eliminated through the replacement of a card, tem- porarily re-insert the original card to verify that the fault is located therein. . Always provide the maximum amount of relevant data on the card repair tag accompanying a faulty card (see Appendix F) - never return a card without a repair tag. . Return faulty cards, etc. to MITEL for repair. . Ensure that a system fault record is always up-to-date, and kept on site. Training Requirements Only those who have successfully completed a MITEL installation and maintenance training course for the SX-200 LIGHT PABX and the SX-200 ML PABX should install or service an SX-200 ML PABX. Issue 1 Revision 0 March 1997
Table of Contents Training Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv I. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i-i How to Use this Document ............................. Reasonforlssue ..................................... .................. l-l .................. l-l 2. Troubleshooting - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Emergency Procedures ................................ Main Control Card II Power-Up Error Codes ............. Troubleshooting Methodology ........................... General .......................................... Information Gathering and Problem Clarification .......... Problem Confirmation ............................... Problem Isolation .................................. Correction and Documentation ....................... .................. 2-l .................. 2-2 .................. 2-2 .................. 2-2 .................. 2-3 .................. 2-4 .................. 2-4 .................. 2-5 3. Peripheral Equipment Troubleshooting Procedures ................. 3-1 Peripheral Interface Circuit Cards ........................................... 3-l ONS/OPS/Station LineCards ......................................... 3-l COV Line Cards ..................................................... 3-2 Digital Line Card ...................................................... 3-2 TrunkCards-General ................................................. 3-4 TlTrunk ............................................................ 3-11 UniversalCard .......................................................... 3-12 DTMF Receivers / Relay ............................................... 3-12 Music-on-Hold (MOH) ................................................. 3-13 Pager ............................................................ ..3-13 SpecialSets ............................................................ 3-15 Attendant Console - SUPERCONSOLE 1 OOOTM ............................. 3-l 5 SUPERSET 401 +TM, and SUPERSET 41 OTM Telephones ..................... 3-l 9 SUPERSET 420TM and SUPERSET 430TM Telephones ....................... 3-19 DATASETllO3/DATASET2103(DTEMode) ............................. 3-20 DATASETllO3/2103(DCEMode) ...................................... 3-26 MILINKTM Data Module ................................................ 3-28 4. Subsystem Troubleshooting Procedures ............................ 4-1 Main Control Card II ..................................................... 4-l Configuration ...................................................... ..4- 1 Main Control Card II Power-Up Tests ..................................... 4-l First-Step Checks ..................................................... 4-l Power-UpSequence .................................................. 4-l Troubleshooting Procedures ............................................ 4-i Digital Bay Control Subsystem ............................................. 4-3 Configuration ........................................................ 4-3 Bay Control Power-Up Tests ............................................ 4-3 First-Step Checks ..................................................... 4-3 Power-UpSequence .................................................. 4-4 Troubleshooting Procedures ............................................ 4-4 Power Subsystem ....................................................... 4-5 Uninterruptible Power Supply (UPS) ...................................... 4-6 March 1997 Issue 1 Revision 0 V
Troubleshooting 5. Miscellaneous Troubleshooting Procedures ......................... 5-1 MaintenanceTerminal .................................................... 5-l System Printers ......................................................... 5-2 Cabinet Printer Port ................................................... 5-2 SUPERCONSOLE 1000 Printer Port ...................................... 5-3 System Fail Transfer ..................................................... 5-4 Recorded Announcement Devices (RADs) .................................... 5-5 Night Bell Equipment ..................................................... 5-6 Music-on-Hold/Pager Unit Troubleshooting ................................. 5-9 Hotel/Motel.............................................................5-1 0 Property Management System Interface ...................................... 5-l 1 Voice Mail Interface ...................................................... 5-12 COV Port Voice Mail ................................................... 5-12 ONS Pot-l Voice Mail ................................................... 5-12 6. Software Troubleshooting Procedures. .............................. 6-1 Key System Features .................................................... 6-l Hotel/Motel Feature Package .............................................. 6-5 Sub-Attendant (Enhanced Function) ......................................... 6-7 Automatic Call Distribution (ACD) ........................................... 6-9 Automatic Attendant Overflow (AAO) ........................................ 6-l 3 Automated Attendant ..................................................... 6-l 4 Call Forwarding ......................................................... 6-15 SUPERSETTM Telephones ................................................ 6-l 8 7. Maintenance Log Messages. ......................................... 7-1 General ............................................................. ..7- 1 8. Troubleshooting Aids ................................................. 8-l Call Processing Information ................................................ 8-l Troubleshooting Kit ...................................................... 8-2 Loop Current Measurement ................................................ 8-2 Loop Start Versus Ground Start Check ....................................... 8-4 Table l-l Maintenance Related Practices .................................... l-l Table 2-l Emergency Troubleshooting Procedures ............................ 2-l Table 2-2 Main Control Card II Error Code Summary ........................... 2-2 Table 2-3 Troubleshooting Aids ............................................ 2-4 Table 3-l ONS Line Card Troubleshooting Summary ........................... 3-l Table 3-2 COV Line Card Troubleshooting Summary ........................... 3-2 Table 3-3 Digital Line Card Loop Lengths .................................... 3-2 Table 3-4 SHOW ERRORS Command ...................................... 3-3 Table 3-5 Trunk Card Troubleshooting Summary .............................. 3-4 Table 3-6 Trunk Voltage and Loop Current Readings ........................... 3-6 Table 3-7 Supplemental E&M Trunk Troubleshooting Procedures ................. 3-8 Table 3-8 Supplemental DID / Loop-Tie Trunk Troubleshooting Procedures ......... 3-8 Table 3-9 Tl Trunk Card Troubleshooting Summary ........................... 3-l 1 Table 3-l 0 DTMF Receiver / Relay Troubleshooting Summary .................... 3-12 Table 3-l 1 Music-on-Hold Troubleshooting Summary ........................... 3-13 Table 3-l 2 Pager Troubleshooting Summary .................................. 3-l 4 vi Issue 1 Revision 0 March 1997 List of Tables
Table of Contents Table 3-l 3 Table 3-l 4 Table 3-l 5 Table 3-l 6 Table 3-l 7 Table 3-l 8 Table 3-l 9 Table 3-20 Table 3-21 Table 3-22 Table 3-23 Table 3-24 Table 3-25 Table 3-26 Table 3-27 Table 3-28 Table 4-l Table 4-2 Table 4-3 Table 4-4 Table 5-l Table 5-2 Table 5-3 Table 5-4 Table 5-5 Table 5-6 Table 5-7 Table 5-8 Table 5-9 Table 5-l 0 Table 5-l 1 Table 5-l 2 Table 5-l 3 Table 6-l Table 6-2 Table 6-3 Table 6-4 Table 6-5 Table 6-6 Table 6-7 Table 6-8 Table 7-l Table 7-2 Table 7-3 Table 7-4 Table 7-5 Table 7-6 Table 8-l SUPERCONSOLE 1000 Troubleshooting Procedures .................. 3-l 6 Attendant Console Error Indications ................................ 3-l 8 SUPERSET 407+, and SUPERSET 470 Telephone Troubleshooting Procedures ................................................... 3-19 SUPERSET 420 and SUPERSET 430 Telephone Troubleshooting Procedures ................................................... 3-19 DATASET 1103 / DATASET 2103 - DTE Mode Troubleshooting Procedures 3-20 DATASET 2100 Switch Settings (Mode Selection) ..................... 3-22 DATASET 2100 Switch Settings (Asynchronous Flow Control) ........... 3-22 DATASET 2100 Switch Settings (Async Speed) ...................... 3-22 DATASET 2100 Switch Settings (Sync Operating Mode Selection) ........ 3-23 DATASET 2100 Switch Settings (Synchronous Clock Source) ........... 3-23 D3TASET 2100 Switch Settings (Sync Speed) ........................ 3-23 DATASET 2103 LED Indicators ................................... 3-24 DATASET 1103 Indicators ....................................... 3-26 DATASET 1103 / DATASET 2103 - DCE Mode Troubleshooting Procedures ................................................... 3-26 M/L/NK Data Module Troubleshooting Procedures ..................... 3-28 M/L/NK Data Module LEDs ....................................... 3-30 Main Control Troubleshooting Summary. ............................ 4-3 Digital Bay Control Troubleshooting Summary ........................ 4-4 Bay Control Card Status LEDs .................................... 4-5 Bay Power Supply Test Point Voltages .............................. 4-6 Maintenance Terminal Troubleshooting Procedures ................... 5-l Cabinet Printer Port Troubleshooting Procedures ..................... 5-2 SUPERCONSOLE 7000 Printer Port Troubleshooting Procedures ........ 5-3 System Fail Transfer Connector Troubleshooting Procedures ............ 5-4 System Fail Transfer (SFT) Connector Pin-Outs ...................... 5-5 RAD Troubleshooting Procedures ................................. 5-5 Supplementary RAD Troubleshooting Procedures ..................... 5-6 Night Bell Troubleshooting Procedures .............................. 5-6 Music-on-Hold/Pager Unit Troubleshooting Summary .................. 5-9 Hotel/Motel Troubleshooting Procedures ............................ 5-10 PMS Troubleshooting Procedures ................................. 5-l 1 COV Voice Mail Troubleshooting Procedures ......................... 5-12 ONS Voice Mail Troubleshooting Procedures ......................... 5-12 Key System Troubleshooting ..................................... 6-l Hotel/Motel Troubleshooting ...................................... 6-5 Enhanced Function Sub-attendant Troubleshooting .................... 6-7 ACD Troubleshooting ........................................... 6-9 Auto Attendant Overflow Troubleshooting ........................... 6-13 Automated Attendant Troubleshooting .............................. 6-14 Call Forwarding Troubleshooting .................................. 6-15 SUPERSETTelephone Troubleshooting ............................ 6-18 Fault Reports.. ................................................ 7-l Alarm Log Reports ............................................. 7-16 Alarm Reset Reasons ........................................... 7-16 Main Control Reset Log Reports ................................... 7-17 Bay Reset Log Reports .......................................... 7-17 Miscellaneous Log Reports ....................................... 7-l 8 Digital Bay to Digital Bay Call ..................................... 8-l March 1997 Issue 1 Revision 0 vii
Troubleshooting - List of Charts Chart 2-l Information Gathering and Clarification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Figure 3-l LS/GS Trunk Jumper Locations ................................... 3-5 Figure 3-2 E&M Trunk Module With Universal Card ............................. 3-7 Figure 3-3 E&M Type 1 Trunk Testing ....................................... 3-10 Figure 3-4 LoopTrunkTesting ........................................... ..3-10 Figure 3-5 Music, Paging, Relay and Console Connections ...................... 3-15 Figure 3-6 Attendant Console .............................................. 3-17 Figure 3-7 DATASET 1103/2103 Stand-alone DTE Configuration (ADL) ............ 3-21 Figure 3-8 DATASET 2103 Indicators and Connectors .......................... 3-24 Figure 3-9 DATASET 1103 Indicators and Connectors .......................... 3-25 Figure 3-l 0 DATASET 1103 / DATASET 2103 Modem Configuration ................ 3-27 Figure 3-l 1 M/L/IVK Data Module, Indicators and Connectors ...................... 3-29 Figure 3-12 &K/AK Data Module Configuration ................................. 3-30 Figure 4-l SX-200@ ML Cabinet ............................................ 4-2 Figure 4-2 Bay Control Card Device Locations ................................. 4-4 Figure 4-3 Bay Power Supply and Fuse Locations .............................. 4-5 Figure 5-l Music, Paging, Relay and Console Connections ...................... 5-8 Figure 5-2 Night Bell Auxiliary Relay Configuration ............................. 5-9 Figure 5-3 PMS Configuration (Typical) ....................................... 5-l 1 Figure 8-l In-Line Current Measurement ..................................... 8-3 Figure 8-2 Loop Start Versus Ground Start Check .............................. 8-4 List of Figures ,,. VIII Issue 1 Revision 0 March 1997
1 Introduction Before troubleshooting is attempted, maintenance personnel should become very familiar with the PABX maintenance system. A complete description of the maintenance system is provided in the Genera/ /kYaintenance hformahm Practice. Further maintenance-related information may be found in the documents listed below: Table l-l Maintenance Related Practices 9109-098-l 00-NA General Description 9109-098-l 05NA Features Description 9109-098-l 80-NA Engineering Information 9109-098-200-NA Installation Information 9109-098-210-NA Customer Data Entry 9109-098-351 -NA RS-232 Maintenance Terminal 9109-098-353-NA General Maintenance Information 9109-098-355NA Field-Replaceable Units How to Use this Document 1.1 If the PABX is not functioning, refer to the Emergency Troubleshooting Procedures in Table 2-1, page 2-l. If there is a problem or problems with a specific part, or parts of the system, consult the table of contents for the applicable entry. Reason for Issue -I .2 This document is intended to accompany release LIGHTWARETM 16 ML software. March 1997 Issue 1 Revision 0 l-l