Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Installation, Upgrades, And Additions For Compact Modular Cabinets Manual

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
GL-1
Glossary and Abbreviations 
 
GL
Glossary and Abbreviations
Numerics
800 service
A service in the United  States that allows incoming c alls from c ertain areas to an assig ned  number 
for a flat-rate c harg e b ased  on usag e.
A
AA
Arc hang el. See 
angel.
AAC
ATM access concentrator
AAR
See  
Automatic  Alternate Routing  (AAR).
abandoned call
An inc oming  c all in which the caller hangs up  b efore the call is answered .
Abbreviated Dialing (AD)
A feature that allows callers to p lace calls b y d ialing  just one or two d ig its.
AC
1. Alternating  c urrent.
2. See 
Ad ministered  Connec tion (AC).
AAR
Automatic  Alternate Routing
ACA
See  
Automatic  Circ uit Assuranc e (ACA).
ACB
See  
Automatic Callback (ACB).
ACD
See  
Automatic  Call Distrib ution (ACD).
ACD agent
See  
ag ent.
ACU
See  
Automatic  calling unit (ACU)
ACW
See  
after-c all work (ACW) mod e.
access code
A 1-, 2-, or 3-d ig it d ial c od e used  to activate or canc el a feature, or ac cess an outg oing trunk. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-2  
access endpoint
Either a nonsig naling  c hannel on a DS1 interface or a nonsignaling p ort on an analog  tie-trunk 
circuit p ack that is assig ned  a uniq ue extension.
access tie trunk
A trunk that connec ts a main c ommunic ations system with a tand em communic ations system in an 
electronic tand em network (ETN). An ac cess tie trunk can also b e used to connect a system or 
tand em to a serving  offic e or service nod e. Also called  ac cess trunk.
access trunk
See  
ac c ess tie trunk.
ACCUNET
A trad emarked  name for a family of dig ital servic es offered b y AT&T in the United  States.
ACD
See  
Automatic  Call Distrib ution (ACD). ACD also refers to a work state in whic h an ag ent is on 
an ACD call.
ACD work mode
See  
work mod e.
active-notification association
A link that is initiated  b y an ad junc t, allowing  it to rec eive event rep orts for a sp ecific  switch entity, 
such as an outg oing  c all.
active-notification call
A call for whic h event rep orts are sent over an ac tive-notific ation assoc iation (communication 
channel) to the ad junct. Sometimes referred to as a monitored  call.
active notification domain
VDN or ACD sp lit extension for whic h event notific ation has been req uested .
ACU
See  
Automatic  calling unit (ACU).
AD
See  
Abbreviated Dialing (AD).
ADAP
AUDIX Data Ac q uisition Pac kage
ADC
See  
analog -to-d igital c onverter (ADC).
adjunct
A processor that d oes one or more tasks for another p roc essor and  that is op tional in the 
config uration of the other p roc essor. See also 
application.
adjunct-control association
A relationship  initiated  by an ap p lication via Third Party Make Call, the Third  Party Take Control, or 
Domain (Station) Control c ap ab ilities to set up  c alls and c ontrol calls already in progress.
adjunct-controlled call
Call that c an b e c ontrolled  using  an ad junc t-control assoc iation. Call must have been orig inated  
via Third  Party Make Call or Domain (Station) Control c ap ab ilities or must have b een taken c ontrol 
of via Third  Party Take Control or Domain (Station) Control c ap abilities. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-3  
adjunct-controlled split
An ACD sp lit that is ad ministered  to b e und er ad junct control. Ag ents log g ed  into suc h sp lits must 
d o all telep hony work, ACD log in/ log out, and  chang es of work mod e throug h the adjunc t (excep t 
for auto-availab le ad junc t-c ontrolled  sp lits, whose agents may not log  in/out or c hang e work 
mod e).
adjunct-monitored call
An ad junct-c ontrolled  c all, ac tive-notification c all, or c all that p rovid es event rep orting  over a 
d omain-c ontrol assoc iation.
Adjunct-Switch Application Interface (ASAI)
A recommend ation for interfacing ad juncts and c ommunic ations systems, b ased  on the CCITT 
Q.932 sp ec ific ation for layer 3.
ADM
Async hronous d ata module
administer
To ac cess and  chang e parameters assoc iated  with the servic es or features of a system.
Administered Connection (AC)
A feature that allows the switch to automatic ally establish and  maintain end-to-end  connec tions 
b etween ac c ess end p oints (trunks) and /or d ata end points (d ata mod ules).
administration group
See  
capability group.
administration terminal
A terminal that is used  to ad minister and  maintain a system. See also 
terminal.
Administration Without Hardware (AWOH)
A feature that allows ad ministration of p orts without assoc iated terminals or other hard ware.
ADU
See  
async hronous d ata unit (ADU).
AE
See  
access endpoint.
after-call work (ACW) mode
A mode in whic h ag ents are unavailab le to rec eive ACD c alls. Ag ents enter the ACW mode to 
p erform ACD-related  activities suc h as filling  out a form after an ACD c all.
AG
ASAI Gateway
agent
A p erson who receives calls d irec ted  to a split. A memb er of an ACD hunt g roup  or ACD sp lit. Also 
c alled  an ACD ag ent.
agent report
A rep ort that p rovid es historic al traffic  information for internally measured ag ents.
AIM
Async hronous interfac e module
AIOD
Automatic  Identification of Outward Dialing 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-4  
ALBO
Automatic  Line Build  Out
All trunks busy (ATB)
The state in whic h no trunks are availab le for call hand ling.
ALM-ACK
Alarm ac knowled ge
American Standard Code for Information Interchange 
See  
ASCII (Americ an Stand ard  Code for Information Interc hang e).
AMW
Automatic  Messag e Waiting
AN
Analog
analog
The rep resentation of information b y c ontinuously variab le p hysical quantities suc h as amp litude, 
freq uency, and p hase. See also 
digital.
analog data
Data that is transmitted  over a d ig ital fac ility in analog  (PCM) form. The d ata must pass throug h a 
mod em either at b oth end s or at a mod em pool at the d istant end .
analog telephone
A telep hone that rec eives ac oustic  voic e signals and  send s analog  electric al signals along  the 
telep hone line. Analog  telephones are usually served  by a sing le wire p air (tip and  ring ). The 
mod el-2500 telep hone set is a typ ical example of an analog  telep hone.
analog-to-digital converter (ADC)
A devic e that c onverts an analog sig nal to d ig ital form. See also 
dig ital-to-analog  c onverter 
(DAC).
angel
A microp roc essor loc ated  on eac h p ort c ard  in a p roc essor p ort network (PPN). The angel uses 
the control-c hannel messag e set (CCMS) to manage c ommunic ations b etween the p ort card  and  
the arc hang el on the c ontrolling  switc h-processing  element (SPE). The ang el also monitors the 
status of other mic rop roc essors on a port c ard  and  maintains error c ounters and  threshold s.
ANI
See  
Automatic  Number Identification (ANI).
ANSI
Americ an National Stand ard s Institute. A United  States professional/tec hnic al assoc iation 
sup porting  a variety of standards.
answerback code
A numb er used  to respond to a p ag e from a c ode-c alling  or loud sp eaker-p ag ing  system, or to 
retrieve a p arked  c all.
AOL
Attendant-offered  load
AP
App lic ations p rocessor
APLT
Advanc ed Private-Line Termination 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-5  
appearance
A software p roc ess that is assoc iated  with an extension and  whose p urpose is to sup ervise a c all. 
An extension can have multiple ap p earanc es. Also c alled  call ap pearanc e, line ap pearance, and  
oc c urrenc e. See also 
call appearance.
application
An ad junc t that req uests and rec eives ASAI servic es or c ap ab ilities. One or more ap p lic ations c an 
resid e on a single ad junct. However, the switc h c annot d isting uish among  several app lic ations 
resid ing  on the same ad junc t and treats the adjunc t, and all resid ent app lic ations, as a single 
ap p lic ation. The terms app lic ation and ad junc t are used  interc hangeably throug hout this 
document.
applications processor
A micro-c omp uter based , program c ontrolled  comp uter p rovid ing  ap p lic ation servic es for the 
DEFINITY switc h. The p rocessor is used  with several user-c ontrolled  app lic ations such as traffic  
analysis and  elec tronic  d ocumentation.
application service element
See  
capability group.
architecture
The org anizational structure of a system, includ ing hard ware and  software.
ARS
See  
Automatic  Route Selec tion (ARS).
ASAI
See  
Ad junc t-Switc h Ap p lic ation Interfac e (ASAI)
ASCII (American Standard Code for Information Interchange)
The stand ard  c od e for rep resenting  charac ters in d ig ital form. Eac h c harac ter is rep resented  b y an 
8-b it c ode (inc lud ing  parity bit).
association
A communication c hannel between ad junc t and switc h for messag ing  purp oses. An active 
assoc iation is one that ap p lies to an existing  c all on the switch or to an extension on the c all.
asynchronous data transmission
A method of transmitting  data in which eac h c haracter is p rec eded  by a start b it and  followed  b y a 
stop b it, thus p ermitting  data c harac ters to be transmitted at irreg ular intervals. This type 
transmission is ad vantag eous when transmission is not reg ular (charac ters typ ed  at a keyb oard ). 
Also c alled  async hronous transmission. See also 
sync hronous d ata transmission.
asynchronous data unit (ADU)
A devic e that allows d irec t connec tion b etween RS-232C eq uip ment and a d ig ital switc h.
asynchronous Transfer Mode (ATM)
A pac ket-like switching  tec hnolog y in which data is transmitted  in fixed -size (53-b yte) cells. ATM 
p rovid es hig h-speed acc ess for data c ommunic ation in LAN, camp us, and  WAN environments.
AT B
See  
All trunks b usy (ATB). 
AT D
See  
Attention dial (ATD).
attendant
A person at a c onsole who p rovides p ersonalized  servic e for incoming c allers and  voic e-servic es 
users by p erforming  switc hing  and  sig naling  operations. See also 
attend ant c onsole. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-6  
AT M
See  
async hronous Transfer Mod e (ATM).
attendant console
The workstation used  b y an attend ant. The attend ant console allows the attend ant to orig inate a 
call, answer an incoming  c all, transfer a c all to another extension or trunk, p ut a c all on hold , and  
remove a c all from hold . Attendants using  the console c an also manag e and monitor some system 
op erations. Also called  c onsole. See also 
attend ant.
Attention dial (ATD)
A command  in the Hayes modem c ommand set for async hronous mod ems.
Audio Information Exchange (AUDIX)
A fully integ rated  voic e-mail system. Can b e used with a variety of c ommunic ations systems to 
p rovid e c all-history d ata, suc h as sub sc rib er id entific ation and  reason for red irec tion.
AUDIX
See  
Aud io Information Exc hang e (AUDIX).
auto-in trunk group
Trunk group  for which the CO processes all of the d igits for an inc oming  call. When a CO seizes a 
trunk from an auto-in trunk g roup , the switc h automatic ally c onnec ts the trunk to the d estination — 
typ ic ally an ACD sp lit where, if no agents are availab le, the call g oes into a q ueue in which c allers 
are answered  in the ord er in which they arrive.
Auto-In Work mode
One of four ag ent work modes: the mod e in which an agent is read y to p roc ess another c all as 
soon as the current call is comp leted .
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the first-c hoice route when fac ilities are unavailab le.***
Automatic Callback (ACB)
A feature that enab les internal c allers, up on reaching  a b usy extension, to have the system 
automatic ally connec t and ring  b oth parties when the c alled p arty b ec omes available.
Automatic Call Distribution (ACD)
A feature that answers calls, and then, d ep end ing  on ad ministered instruc tions, delivers 
messag es app rop riate for the caller and  routes the c all to an agent when one b ec omes available.
Automatic Call Distribution (ACD) split
A method of routing c alls of a similar typ e among ag ents in a call c enter. Also, a group  of 
extensions that are staffed  b y ag ents trained to hand le a certain typ e of inc oming  c all.
Automatic calling unit (ACU)
A devic e that p lac es a telephone call.
Automatic Circuit Assurance (ACA)
A feature that trac ks calls of unusual d uration to fac ilitate troub leshooting. A hig h numb er of very 
short c alls or a low numb er of very long  calls may sig nify a faulty trunk.
Automatic Number Identification (ANI)
Rep resentation of the c alling  number, for d isp lay or for further use to ac cess information ab out the 
caller. Availab le with Signaling System 7. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-7  
automatic restoration
A service that restores d isrupted  c onnections b etween ac cess end points (nonsig naling  trunks) 
and  data endp oints (d evices that c onnec t the switc h to data terminal and /or c ommunic ations 
eq uip ment). Restoration is d one within seconds of a service disrup tion so that c ritical d ata 
ap p lic ations c an remain op erational.
Automatic Route Selection (ARS)
A feature that allows the system to automatic ally c hoose the least-cost way to send  a toll call.
automatic trunk
A trunk that does not req uire ad dressing  information b ec ause the d estination is p red etermined. A 
req uest for servic e on the trunk, called  a seizure, is sufficient to route the c all. The normal 
d estination of an automatic trunk is the c ommunic ations-system attend ant g roup . Also c alled 
automatic  inc oming  trunk and  automatic  tie trunk.
AUX
Auxiliary
auxiliary equipment
Equipment used  for op tional system features, suc h as Loud speaker Pag ing  and  Music-on-Hold.
auxiliary trunk
A trunk used to c onnect auxiliary eq uip ment, suc h as rad io-p ag ing  equip ment, to a 
communications system.
Aux-Work mode
A work mode in whic h ag ents are unavailable to rec eive ACD calls. Ag ents enter Aux-Work mod e 
when involved  in non-ACD ac tivities suc h as taking  a break, g oing  to lunc h, or p lac ing  an outg oing  
call.
AV D
Alternate voic e/d ata
AW O H
See  
Ad ministration Without Hard ware (AWOH).
AW G
Americ an Wire Gaug e
AW T
Averag e work time
B
B8ZS
Bip olar Eig ht Zero Sub stitution.
bandwidth
The difference, exp ressed  in hertz, b etween the d efined hig hest and  lowest frequenc ies in a 
rang e.
barrier code
A security cod e used  with the Remote Ac cess feature to p revent unauthorized acc ess to the 
system. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-8  
baud
A unit of transmission rate eq ual to the numb er of sig nal events p er sec ond . See also 
b it rate and 
bits per second (bps).
BCC
See  
Bearer capability class (BCC).
BCMS
Basic  Call Manag ement System
BCT
See  
b usiness c ommunic ations terminal (BCT).
Bearer capability class (BCC)
Cod e that id entifies the typ e of a c all (for examp le, voic e and d ifferent typ es of d ata). 
Determination of BCC is b ased on the c aller’s c harac teristic s for non-ISDN end p oints and  on the 
Bearer Cap ab ility and  Low-Layer Compatibility Information Elements of an ISDN end p oint. Current 
BCCs are 0 (voic e-g rade d ata and  voic e), 1 (DMI mod e 1, 56 kbp s d ata transmission), 2 (DMI 
mod e 2, synchronous/asynchronous d ata transmission up  to 19.2 kb ps) 3 (DMI mod e 3, 64 kb p s 
circuit/p acket d ata transmission), 4 (DMI mod e 0, 64 kb p s synchronous d ata), 5 (temp orary 
sig naling  c onnection, and  6 (wideb and  call, 128–1984 kb p s sync hronous d ata).
BER
Bit error rate
BHCC
Busy-hour c all c omp letions
bit (binary digit)
One unit of information in binary notation, having  two p ossib le values: 0 or 1.
bits per second (bps)
The numb er of binary units of information that are transmitted  or rec eived  p er sec ond . See also 
b aud and b it rate.
bit rate
The sp eed  at whic h b its are transmitted , usually expressed  in b its p er second. Also called d ata 
rate. See also 
baud and  bits p er sec ond  (b ps).
BLF
Busy Lamp  Field
BN
Billing  numb er
BOS
Bit-oriented  signaling
BPN
Billed-party number
bps
See  
bits per second (bps).
bridge (bridging)
The ap p earanc e of a voice terminal’s extension at one or more other voice terminals.
BRI
The ISDN Basic Rate Interface sp ecific ation. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-9  
bridged appearance
A call app earance on a voic e terminal that matc hes a c all ap pearanc e on another voice terminal 
for the d uration of a c all.
BTU
British Thermal Unit
buffer
1. In hard ware, a c irc uit or c omponent that isolates one electrical c irc uit from another. Typic ally, a 
b uffer hold s d ata from one c irc uit or process until another circ uit or p roc ess is read y to ac cep t the 
data.
2. In software, an area of memory that is used  for temp orary storag e.
bus
A multiconduc tor electrical path used  to transfer information over a c ommon c onnection from any 
of several sources to any of several d estinations.
business communications terminal (BCT)
A dig ital d ata terminal used  for b usiness ap p lic ations. A BCT c an func tion via a d ata mod ule as a 
sp ecial-p urp ose terminal for services p rovid ed b y a processor or as a terminal for d ata entry and  
retrieval.
BX.25
A version of the CCITT X.25 p rotoc ol for d ata c ommunications. BX.25 ad d s a fourth level to the 
stand ard  X.25 interfac e. This up permost level c omb ines levels 4, 5, and  6 of the ISO reference 
mod el.
bypass tie trunks
A 1-way, outg oing  tie trunk from a tand em switc h to a main switc h in an ETN. Byp ass tie trunks, 
p rovid ed  in limited  q uantities, are used  as a last-c hoic e route when all trunks to another tand em 
switch are busy. Byp ass tie trunks are used  only if all app lic able intertandem trunks are b usy.
byte
A sequenc e of (usually eig ht) b its p roc essed  tog ether.
C
CACR
Canc ellation of Authorization Cod e Request
cabinet
Housing  for rac ks, shelves, or c arriers that hold elec tronic  eq uip ment.
cable
Physical c onnection b etween two pieces of eq uip ment (for example, d ata terminal and  mod em) or 
b etween a p iec e of eq uip ment and  a termination field .
cable connector
A jac k (female) or p lug  (male) on the end  of a c ab le. A c ab le c onnec tor c onnec ts wires on a c ab le 
to sp ec ific lead s on telep hone or d ata eq uip ment.
CAG
Coverag e answer group 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Glossary and Abbreviations 
GL-10  
call appearance
1. For the attendant c onsole, six buttons, lab eled  a–f, used  to orig inate, rec eive, and  hold  c alls. 
Two lig hts next to the b utton show the status of the call app earance.
2. For the voice terminal, a button lab eled  with an extension and  used  to p lac e outgoing  calls, 
rec eive inc oming  calls, or hold c alls. Two lig hts next to the b utton show the status of the call 
appearance.
call-control capabilities
Cap ab ilities (Third Party Selec tive Hold , Third  Party Reconnect, Third  Party Merg e) that can b e 
used  in either of the Third  Party Call Control ASE (c luster) sub sets (Call Control and  Domain 
Control).
Call Detail Recording (CDR)
A feature that uses software and hard ware to rec ord  call d ata (same as CDRU).
Call Detail Recording utility (CDRU)
Software that c ollects, stores, op tionally filters, and  outp uts call-d etail rec ord s.
Call Management System (CMS)
An ap plication, running  on an ad junct p rocessor, that c ollec ts information from an ACD unit. CMS 
enables c ustomers to monitor and manag e telemarketing c enters b y g enerating  rep orts on the 
status of ag ents, sp lits, trunks, trunk group s, vec tors, and VDNs, and  enab les c ustomers to 
p artially administer the ACD feature for a communications system.
call-reference value (CRV)
An id entifier p resent in ISDN messag es that assoc iates a related  seq uenc e of messag es. In ASAI, 
CRVs d isting uish b etween associations.
call vector
A set of up  to 15 vec tor c ommands to b e p erformed for an incoming or internal c all.
callback call
A call that automatic ally returns to a voic e-terminal user who ac tivated  the Automatic Callb ack or 
Ring b ac k Queuing feature.
call-waiting ringback tone
A  lo w-p it c he d   to ne id entical to ring b ac k tone exc ep t that the tone d ec reases in the last 0.2 sec ond s (in the 
United  States). Call-waiting  ring b ac k tone notifies the attend ant that the Attend ant Call Waiting  feature is 
ac tivated  and  that the c alled  p arty is aware of the waiting  c all. Tones in international countries may sound  
d ifferent.
call work code
A numb er, up  to 16 d ig its, entered b y ACD agents to rec ord  the oc c urrenc e of customer-defined  
events (suc h as ac count cod es, social sec urity numb ers, or phone numb ers) on ACD c alls.
CAMA
Centralized  Automatic  Messag e Ac c ounting
carrier
An enc losed  shelf c ontaining  vertic al slots that hold c irc uit pac ks.
carried load
The amount of traffic served  b y traffic -sensitive fac ilities d uring  a g iven interval.
CARR-POW
Carrier Port and  Power Unit for AC Powered  Systems
CAS
Centralized  Attend ant Servic e or Call Acc ounting  System