Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Installation, Upgrades, And Additions For Compact Modular Cabinets Manual

							Troubleshooting an Upgrade 
A-1  
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DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
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Troubleshooting an Upgrade
This ap pend ix p rovid es information to c orrec t some p rob lems when upg rad ing  a 
system. The information in this app end ix is a c omp ilation of the most c ommonly 
rep orted  troub les rec eived b y Tier 4 Sup p ort at Luc ent Tec hnolog ies. For g eneral 
information on troub leshooting  assoc iated  with maintenanc e p roc ed ures, see 
one of the following  referenc es:
nChapter 5, Alarms, Errors and  Troub leshooting , of the Release 8.2, 
Maintenance for R8csi book.
nChapter 1, Maintenanc e for c si Systems, of the Release 8.2, Maintenanc e 
for R8c si manual 
This ap p end ix may b e up d ated  with new information at eac h p roduc t/d oc ument 
release. If you have troub leshooting or error rec overy information that you think 
would  b e valuab le to other tec hnic ians, p lease FAX your c omments to us at 
1-303-538-1741 (United  States). 
This ap p end ix is org anized  into three main sec tions, as d esc rib ed  b elow:
nNew for Release 8 – p rovid es information on introd uc tions for Release 8 
that might result in upgrade problems
nTroubleshooting Guidelines – provid es g eneral p roc ed ures to try b efore 
esc alating  a p rob lem
nTroubleshooting Release 8 Upgrades – p rovid es spec ific  troub leshooting  
p roc ed ures for c ommon up g rad e p rob lems 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Troubleshooting an Upgrade 
A-2 New for Release 8 
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New for Release 8
nTranslation Copy Protection (TRANS-ID)
nControl LAN (C-LAN)
nSystem Links (SYS-LINK)
Translation Copy Protection (TRANS-ID)
Both the system p roc essor and  the PCMCIA translation c ard  have matc hing  ID 
numb ers. When the system d etec ts a mismatc h b etween the two numb ers, the 
system:
nraises a MAJOR off-b oard  alarm (TRANS-ID) against ports 01A or 01B.
nd isp lays the warning : TRANS-ID INTERVAL EXPIRATION: x days; 
call Lucent distributor immediately.
 x d ays is the g rac e 
period during whic h only Lucent Services logins can save translations.
nd isab les the ad d , c hang e, remove, and  d up lic ate c ommand s if the 
translation ID is not reset p rior to the exp iration of the g rac e period  (reset 
translation-id
 )
Th e  reset translation-id
 c ommand  resets the translation-ID on the translation 
c ard (s) to matc h the p roc essor(s), saves translations to the memory c ard , and  
restores use of the ad d , c hang e, remove, and  d up lic ate c ommand s.
NOTE:
This c ommand  c an b e exec uted  only b y Luc ent Servic es.
Control LAN (C-LAN)
The TN799 Control LAN (C-LAN) p ac ket p ort c irc uit p ac k p rovid es TCP/IP 
c onnec tion to ad junc ts app lic ations suc h as CMS, Intuity, and  DCS Networking . 
The C-LAN c irc uit p ac k has 1 10b aseT Ethernet c onnec tion and  up  to 16 DS0 
p hy si c al  in t er f ac es  f o r PPP c o nne c t io ns .  Put t i ng  mu lt i p le  C -LAN  c irc ui t  p ac k s  int o 
a -system g ives ad d itional TCP/IP c ap ac ity. In ad d ition to the TCP/IP func tionality, 
CLAN extends the ISDN capabilities for csi models by providing Packet bus 
ac c ess.
A re m o t e  s o c ke t  c o n t ro l  l in k  ( RSC L )  li n k s t h e  C - L AN  a n d  t h e  SPE t o  p a ss  c a ll  
c ontrol and other management information. Sinc e one link serves all the p orts on 
the c irc uit p ac k, maintenanc e of the RSCL is p art of the C-LAN c irc uit p ac k 
maintenanc e.
The C-LAN TN799 c irc uit p ac k c omb ines the func tions of the PGATE and  PI 
c irc uit p ac ks into one c irc uit p ac k. The PGATE or PI c an b e used  with the C-LAN 
to c reate an X.25-to-TCP/IP b rid g e for ad junc t and DCS c onnec tivity. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Troubleshooting an Upgrade 
A-3 Troubleshooting Guidelines 
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Maintenanc e ob jec ts assoc iated  und er the Control LAN area inc lud e CLAN-BD 
(Control LAN Circ uit Pac k), ETH-PT
 (Control LAN Ethernet), and PPP-PT 
(Control 
LAN Pac ket/Port).
System Links (SYS-LINK)
System Links are pac ket links that orig inate at the Pac ket Interfac e b oard  and  
traverse various hard ware c omp onents to sp ec ific  end p oints. The hard ware 
c omp onents involved  on the forward  and  reverse routes c an b e d ifferent, 
d ep end ing  upon the c onfig uration and  switc h administration. Various types of 
links are defined  b y their end p oints:
The system links (SYS-LINK
) maintenanc e ob jec t rec ord s all errors enc ountered  
on the links. Most of these events are not extraord inary unless they oc c ur with an 
alarming  freq uenc y. The events are log g ed as they oc c ur, leaving  a “ trail”  to help  
analyze ab normal b ehavior exhib ited  b y the end p oints attac hed  to the links or 
the links themselves.
When a link g oes down, an alarm is raised  immed iately. For EAL, INL, and  PACL 
link typ es a MINOR alarm is raised ; for all other link typ es a WARNING alarm is 
raised . Other alarming  c ond itions that d o not c ause the link to g o d own g et a 
WARNING alarm, reg ard less of the link typ e.
Troubleshooting Guidelines
Before esc alating  a p rob lem, try the troubleshooting  p roc ed ures listed in this 
ap p end ix. Also try the g eneral troub leshooting  p roc ed ures b elow. 
1. Chec k the software c omp atib ility on the Software Release Letter. Be sure 
the software that you are up g rad ing  from is c ompatib le with the software 
that you are upg rad ing  to.
EAL Exp ansion Arc hang el Link terminating  at an Exp ansion Interface b oard . 
This link c arries CCMS messag es.
INL Indirect Neig hbor Link terminating  at a Switc h Nod e Interface b oard
PACL PNC ATM Control Link terminating  at a PNC ATM EI b oard . This link carries 
ATM sig naling  command s from CaPro to the remote TN2238 (ATM-EI) 
boards.
PGC Packet Gateway Call-Control Link terminating  at a Pac ket Gateway b oard
PRI ISDN PRI D-Channel Link terminating  at a Universal DS1 b oard
RSCL Remote Soc ket Control Link terminating  at a C-LAN b oard
RSL Remote Soc ket Link teminating  at a C-LAN board
SAP System (Ac c ess) Port Link terminating  at a Packet Data p ort
X.25 BX.25 Link terminating  at a Pac ket Gateway p ort 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Troubleshooting an Upgrade 
A-4 Troubleshooting Release 8 Upgrades 
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2. Chec k the Release 8 software flashc ard  for d efec ts.
3. Always use the Software Release Letter that ac c omp anies the software. If 
the letter is not availab le, use the ap p rop riate c hap ter in this b ook.
Troubleshooting Release 8 Upgrades
The sub sec tions to follow p resent sp ec ific  p roc edures for c ommon up g rad e 
p rob lems, listed  b elow:
nNo Translation After Upgrade
nTranslation Corruption Detected
nUnsuccessful Translation Backup
nSoftware Incompatibility
nRe-install the ISDN-PRI Links (Only for Failed Upgrades)
No Translation After Upgrade
This problem usually means that the translation flashcard was not present when 
the system exp ec ted  it to b e p resent. This c an oc c ur if the translation c ard  is not 
fully inserted , or in some c ases when the tec hnic ian is d istrac ted  from monitoring  
the progress of the upgrade software
 c ommand and  fails to insert the translation 
c ard  when p romp ted . To rec over, p erform the following :
1 . Ve r f y t h a t  t h e  t ra n s la t io n  c a rd  is  i n s e r t e d  (o n  d u p l ic a t e d  SPE s y st e m s ,  it  
sh o u l d  b e  i n s e r t e d  in  t h e  a c t i v e  SPE).
2. Login as c raft.
3. Verify format and  c ontent of flashc ard  b y typ ing status card-mem
, and  
ob serve that the output ind ic ates that a translation file is p resent.
4. Type reset system 3
 and p ress 
En t e r.
5. If the ab ove fails, esc alate the p roblem.
Translation Corruption Detected
This usually means that the translations were not suc c essfully b ac ked  up to the 
translation c ard  or that the c urrent software version may not b e c ompatib le with 
the new software version. 
NOTE:
The Terminal Translation Initialization (TTI) should be d isab led  b efore you 
save translations p rior to an up g rad e.
1. Rep eat the up grade with the TTI d isab led . 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Troubleshooting an Upgrade 
A-5 Troubleshooting Release 8 Upgrades 
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Unsuccessful Translation Backup
1. If the p roc essor c irc uit pac k was rep lac ed  as part of the up g rad e, remove 
the p roc essor and  rep lac e it with the orig inal p roc essor c irc uit p ac k.
2. Insert the orig inal translation c ard  (or b ac kup translation c ard ) into the 
TN 7 9 8 B .  Th i s  i s  a  csi
 c irc uit p ac k only.
3. Enter reset system 4
 to reb oot the system and  to reinstall the orig inal 
translations.
4. To c orrec t the translation c orruption p rob lem, c ontac t your Luc ent 
Tec hnolog ies rep resentative.
Software Incompatibility
If these p roc ed ures d o not c lear the c orrup tion p rob lem, then the software 
versions may be inc omp atible. You may need  to up g rad e to an interim software 
version b efore up g rad ing to the final software version.
1. Consult the remed iation that c ame with the upg rad e software.
2. Contac t your Luc ent Tec hnolog ies rep resentative for this information.
Re-install the ISDN-PRI Links (Only for Failed 
Upgrades)
If your up grade failed  and  you need  to re-install the ISDN-PRI links, use this 
p roc ed ure. 
1. Type add data-module [PI ext] 
and  p ress 
En te r.
2. Typ e the information in the field s b ased  on the information that you 
entered  earlier.
3. Type change communication-interface links
 and press 
En te r.
4. Typ e the information in the field s b ased  on the information that you 
entered  earlier with one exc ep tion. Leave the Enable
 field  setting  as it is.
5. Type change communication-interface processor-channels
 and press 
En t e r.
6. Typ e the information in the field s b ased  on the information that you 
entered  earlier.
7. Type change communication-interface links
 and press 
En te r.
8. Typ e the information in the Enable
 field  b ased on the information that you 
entered  earlier.
9. Type save translation
 and press 
En te r. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Troubleshooting an Upgrade 
A-6 Troubleshooting Release 8 Upgrades 
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							Translation Copy Protection 
B-1 Overview of Translation Copy Protection 
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DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
B
Translation Copy Protection
This ap p end ix provid es information ab out translation c op y protec tion. 
Overview of Translation Copy 
Protection
Every p roc essor c irc uit p ac k has a uniq ue c od e that is c ommon to all flash c ard s 
assoc iated  with the system. If you try to use a c ard  that is not c omp atib le with the 
p roc essor, an alarm is g enerated  and  ac c ess to the save translations c ommand  
is disabled.
Time Limit
The Translation ID Numb er Mismatc h Interval field  on the System-Parameters 
Sec urity form sp ec ifies the numb er of d ays (Default =  5 d ays) that the system 
allows a mismatc h b etween the translation ID stored  in the p roc essor c irc uit p ac k 
and  the flash c ard .
Restrictions During the Time Allotted
Between the time when the system rec og nizes the mismatc h and  the end  of the 
time allotted , you c annot save translations. You c an add , c hang e, d up lic ate, or 
remove a station and  c ontinue to make c alls.  
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Translation Copy Protection 
B-2 Alarm Resolution 
B
Restrictions After the Time Allotted
If the alarm is not resolved  within the time allotted , you c annot save translations, 
ad d , c hang e, d up lic ate, or remove a station. You c an c ontinue to make c alls.
Alarm Resolution
Only init login is allowed  after a mismatc h is detec ted . 
1. Log in as init
.
2. Type reset translation-id
 to resolve the alarm. The translation ID b etween 
the flash card(s) and the processor circuit pack (packs in a duplicated 
system) is re-sync hronized. Ac c ess to the save translations c ommand  is 
restored . If ap p rop riate, ac c ess to the c ommand s that mod ify the 
translation d ata is restored . 
						

							Access Security Gateway 
C-1 Using the ASG Mobile 
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DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
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Access Security Gateway
This ap p end ix provid es information on how to ad minister Ac c ess Sec urity 
Gateway (ASG). ASG emp loys a c halleng e/resp onse p rotoc ol to c onfirm the 
valid ity of a user and  red uc e the op portunity for unauthorized  ac c ess. ASG 
authentic ation will b e imp osed  for Luc ent servic es log ins as ind ic ated  below:
ninit - all typ es of ac c ess req uire ASG authentic ation
ninad s - all typ es of ac c ess req uire ASG authentic ation
nc raft - if ac c essing  remotely, ASG authentic ation is req uired .
NOTE:
Craft login sessions from a d irec t c onnec t manag ement terminal c ontinue 
to rely on p assword authentic ation.
Using the ASG Mobile
1. Double c lic k on the ASG Mob ile V1.1 on your d esktop  and  an ASG Mob ile 
V1.1 Log in wind ow ap p ears.
2. In the Tech ID
 field , type your log in ID, whic h is the name of the attac hed  
file (without the “ .asg” ). Your log in ID is the same as your Luc ent log in (or 
an ab b reviated  p art of it).
3. Typ e the p assword  twic e. Note that the p assword  is c ase-sensitive.
NOTE:
Your new p assword  will b e sent to you in a sep arate email. 
4. Click the 
OK b utton and  an ASG Mob ile V1.1 Authentic ation wind ow 
ap p ears. 
						

							DEFINITY ECS Release 8.2 Installation, Upgrades, 
and Additions for Compact Modular Cabinets  555-233-118  Issue 1
April 2000
Access Security Gateway 
C-2 Using the ASG Mobile 
C
5. Use your c ommunic ations p ac kag e (for examp le, DSA, ProComm, or 
TerraNova) to d ial the switc h you need  to c ontac t.
6. Log  into your c ommunic ations p ac kag e wind ow as either init
, inads
, or 
craft
. Instead  of a password  p romp t, a seven-d ig it (c halleng e) numb er 
ap p ears in the wind ow of your c ommunic ations p ac kag e.
7. Move to the ASG Mob ile V1.1 Authentic ation wind ow.
8. Typ e the 10-d ig it Prod uc t ID in the Equipment ID
 field . The d efault ID is 
10 zeros (0000000000).
9. Type init
, inads
, or craft 
in the Equipment Login
 field . The c raft login ID 
is the d efault.
10. Typ e the c halleng e numb er (from your c ommunic ations p ac kag e wind ow) 
into the Challenge
 field . Do not use the “ -”  c harac ter.
11. Typ e the troub le tic ket numb er in the Ticket Number
 field . If there is no 
tic ket numb er, you c an use this field  as a one-word  c omment field  or leave 
it blank.
12. Clic k the 
St a r t b utton. The Activity Status
 field  disp lays “Started ” and  
the Response
 field displays a new seven-digit number. 
13. Move to your c ommunic ations pac kag e wind ow.
14. Typ e the new seven-d ig it (resp onse) numb er in the Response
 field . Do 
not use the “ -”  c harac ter.
DEFINITY ECS verifies the resp onse. If c orrec t, DEFINITY log s you on. If 
the resp onse is inc orrec t, return to step  1. If this is the third  rejec tion, see 
the DEFINITY Enterp rise Communic ations Server Release 8 Maintenanc e 
for R7c si.