HP Z5200 Owners Manual

							74:YZ
Cause
Solution
Error uploading firmware update file.Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Make sure the connection between the computer and the
printer is functioning properly.
● Try to update the Firmware again.
74.1:YZ
Cause
Solution
Error uploading media profile update file.
Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Make sure the connection between the computer and the
printer is functioning properly.
● Try to upload the media profile update file again.
75.1:YZ
Cause
Solution
Preventive Maintenance Kit #1 counter active (Scan Axis
Components, Ink Supply Tubes, Trailing Cable, Carriage). Try the following:
●
Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Change the Belt Assembly, the Scan-Axis Motor, the Ink
Supply Tubes, Carriage Assembly (this does not include
the Carriage PCA but it does include the Trailing Cable).
You should change Preventive Maintenance Kit #1. Refer
to 
Preventive Maintenance Kit #1 on page 330
.
● Once the parts have been changed, use the Service
Menu to reset the counters that affect PMKit #1.
ENWW
System Error Codes - Full Descriptions 67 
						

							75.2:YZ
Cause
Solution
Preventive Maintenance Kit #2 counter active.Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Change theLeft Spittoon foams and Belt Assembly, the
Scan-Axis Motor, the Ink Supply Tubes, and Carriage
Assembly (this does not include the Carriage PCA and
Color Sensor (ESP), but it 
does include the Trailing
Cable).
You should change Preventive Maintenance Kit #2. Refer
to 
Preventive Maintenance Kit #2 on page 331.
● Once the parts have been changed, use the Service
Menu to reset the counters that affect PMKit #2. See 
4.Reset Life Counters on page 131.
76:YZ
Cause
Solution
Hard disk drive is full.
Try the following:
● Remove any unnecessary files from the hard disk using
the web server.
77:YZ
Cause
Solution
Web access application. The web server is not functioning
correctly. Try the following:
●
Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
78:YZ
Cause
Solution
Borderless printing not possible.
 Setting ignored. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Send the plot again.
68 Chapter 2   System Error Codes
ENWW 
						

							78.1:YZ
Cause
Solution
Media settings area missing in media settings file. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
● Update the OMES.
79:YZ
Cause
Solution
Generic Firmware error.
Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
79.1:YZ
Cause
Solution
Recoverable firmware error that does not stop the printing
process. Try the following:
●
Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
81:YZ
Cause
Solution
Problem with paper advance.
Try the following:
● Open the Window and check fo
r any visible obstacles
restricting the movement of the Drive Roller. If there is a
wrinkled mass of media inside the paper path, lift the
Pinchwheels (using the Medi a Lever) and clear the
obstruction.
● Perform the Media Drive diagnostic test to troubleshoot
the problem further 
 2. Paper Drive on page 87.
● Check the connections on the Main PCA; the Media
Advance Drive is connect
ed to the connector labeled
Paper Motor.
● If the System Error continues,
 replace the Media Advance
Drive 
 Media Advance Drive on page 311.
ENWW System Error Codes - Full Descriptions 69 
						

							81.1:YZ
Cause
Solution
Problem finding the Drive Roller zero.Try the following:
● Open the Window and check for any visible obstacles
restricting the movement of the Drive Roller. If there is a
wrinkled mass of media inside the paper path, lift the
Pinchwheels (using the Media Lever) and clear the
obstruction.
● Perform the Media Drive diagnostic test to troubleshoot
the problem further 
 2. Paper Drive on page 87.
● Check the connections on the Main PCA; the Media
Advance Drive is connected 
to the connector labeled
Paper Motor.
● If the System Error continues
, replace the Media Advance
Drive 
 Media Advance Drive on page 311 .
84:YZ
Cause
Solution
Back tension servo shutdown (r oll feeding). Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● If the problem persists, contact HP support.
85:YZ
Cause
Solution
Problem finding the Drive Roller zero.
Try the following:
● Perform the Media Drive diagnostic test to troubleshoot
the problem further 
 2. Paper Drive on page 87.
86:YZ
Cause
Solution
Possible Paper Jam.
Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● If the problem persists, contact HP support. Open the
Window and check for any visibl
e obstacles restricting the
movement of the Drive Roller. If there is a wrinkled mass
of media inside the paper path, lift the Pinch wheels (using
the Media Lever) and clear the obstruction.
70 Chapter 2   System Error Codes ENWW 
						

							87:YZ
Cause
Solution
Problem finding the Scan-axis encoder reading.Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Movement jam.
● Possible paper jam.
● Mechanical Initiator scan axis measure error.
● Check that the Scan-Axis Motor is correctly connected.
● Check that the Encoder Sensor is correctly connected.
● Remove the Encoder Strip and clean it.
● Perform the Scan Axis diagnostic test to troubleshoot the
problem further 
 1. Scan Axis on page 76
.
93:YZ
Cause
Solution
Unable to pressurize the Ink Delivery System. Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Perform the Ink Delivery System diagnostic test to further
troubleshoot the problem. 
 7. Ink Delivery System
(IDS) on page 106
.
● If the problem persists, contact HP support.
94:YZ
Cause
Solution
Color calibration Error.
Try the following:
● Profiling failed due to a different error (not algorithm / data
processing).
● Perform the Color Sensor (ESP) calibration. You must
use glossy paper for this calibration.
● If the System Error continues, replace the Carriage
PCA 
 refer Carriage PCA on page 276.
● If the System Error continues, replace the Formatter 
refer Formatter on page 296
.
ENWW System Error Codes - Full Descriptions 71 
						

							94.1:YZ
Cause
Solution
Profiling algorithm failed.Try the following:
● Profiling failed due to a different error (not algorithm / data
processing).
● Perform the Color Sensor (ESP) calibration. You must
use glossy paper for this calibration.
● If the System Error continues, replace the Carriage
PCA 
 refer Carriage PCA on page 276.
● If the System Error continues, replace the Formatter 
refer Formatter on page 296.
98:YZ
Cause
Solution
Automatic backup print m
ode enabled. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Recover the printheads.
72 Chapter 2   System Error Codes
ENWW 
						

							3 Diagnostic Menu
Diagnostic Mode UP + OK●
1. Scan Axis on page 76
◦
Star Wheel Lifter test on page 76
◦
PRS Test on page 78
◦
Scan Axis Test on page 80
◦
Cutter test on page 84
●
2. Paper Drive on page 87
●
3. Electronics Module on page 90
●
4. Carriage Assembly on page 95
●
5. Sensors on page 101
●
6. Color Sensor (ESP) on page 104
●
7. Ink Delivery System (IDS) on page 106
◦
Ink Delivery System on page 106
◦
Check Ink Supplies on page 109
◦
Check Leakage on page 110
●
8. Service Station on page 110
●
9. I/O Information on page 117
●
10. Unit Information on page 117
●
11. EEROM Reset on page 119
●
12. Set Unit Configuration on page 120
●
13. Error 71:19 Recovery on page 120
◦
Set Serial Number on page 120
◦
Select Right S/N on page 122
ENWW 73 
						

							Introduction
This chapter explains how to use the built-in diagnostic menus and what to do if any of the Service Tests
FAIL.
NOTE: If possible, always perform a Service Test on the component that you are about to replace,
just to make sure that is the co mponent that has Failed. If the test on that component passes, there is
no need to replace it.
Diagnostics - Self Test
Initialization Sequences
Whenever the Printer is switched ON, it automatica lly performs a series of internal self tests and
mechanical initialization sequences.  If any of the parts FAIL, a system error will appear and you should
refer to the chapter 
System Error Codes on page 46 .
Phone Support
NOTE: In certain circumstances, a Call Agent can try and troubleshoot the Printer by requesting the
Customer to perform a Service Test  via the phone. Using this process, it can be determined whether
the Printer requires any on-site ma intenance. Remember that the Key combination for the Customer to
Enter the Service Tests and Utilitie s is different from the one that the Customer Engineer will use.
Service Tests (Diagnostics)
The following is a list of all internal Serv ice Tests available in the Printer. Refer Entering the Service
Tests Menu on page 76 for instructions to ente r the Service Tests menu.
1. Scan Axis Test 
 Refer 1. Scan Axis on page 76.
The purpose of this test is to ve rify the operation of components related to the Scan Axis. The tests
verify the operation of the:
● Starwheel lifter test
● PRS
● Scan Axis
● Cutter
2. Paper Drive Test 
 Refer 2. Paper Drive on page 87.
The purpose of this test is to verify the oper ation of components related to the Media Axis.
3. Electronics Module 
 Refer 3. Electronics Module on page 90
The purpose of this test is to verify the operation of the:
● Main PCA (Formatter).
● Printer Conf
iguration.
● Power Supply Unit.
● PrintMech.
● Carriage Communication.
4. Carriage Assembly Test 
 Refer 4. Carriage Assembly on page 95.
74 Chapter 3   Diagnostic Menu ENWW 
						

							The purpose of this test is to verify the operation of the Carriage Assembly.
5. Sensors Test 
 Refer 5. Sensors on page 101.
The purpose of this test is to verify the operation of the following Sensors:
● Window Sensor.
● Media Lever Sensor.
● Media Sensor.
6. Color Sensor Test (SOL)
 Refer 6. Color Sensor (ESP) on page 104.
The purpose of this test is to verify  the operation of the Color Sensor (ESP).
7. Ink Delivery Test 
 Refer 7. Ink Delivery System (IDS) on page 106.
The purpose of this test is to verify the operatio n of components related to the Ink Delivery System.
The tests verify the operation of the:
● The Ink Delivery System
● The Ink Supplies
● Check for leakages
8. Service Station Test 
 Refer 8. Service Station on page 110.
The purpose of this test is to verify  the operation of the Service Station.
9. I/O Information 
 Refer 9. I/O Information on page 117.
The purpose of this test is to verify the TCP/IP configuration.
10. Unit Information 
 Refer 10. Unit Information on page 117.
This option allows you to view the Firmware Version, Part Number, and Serial Number of the
Printer.
11. EEROM Reset 
 Refer 11. EEROM Reset on page 119.
The purpose of this test is to reset the EEROM values.
12. Set Unit Configuration 
 Refer 12. Set Unit Configuration on page 120.
Not implemented.
13. Error 71:19 Recovery 
 Refer 13. Error 71:19 Recovery on page 120.
The purpose of this utility is to set the Serial Number and Part Number in case both the Formatter
and the PrintMech PCA are replaced at the same ti me or select the correct Serial Number and Part
Number if only one of the components has been replaced.
ENWW Service Tests (Diagnostics) 75 
						

							Entering the Service Tests Menu
NOTE:In order to enter the Service Utility Menu, please refer to the instructions on Entering the
Service Utilities Menu on page 124.
1.Make sure the printer is switched OFF from the power switch on the front of the printer and NOT
from the power switch on the back of the printer.
2. For On-Site Engineers, hold the  Up arrow key and the  OK key down and switch the printer  ON
using the front power switch. Wait until the LED of the power switch stops flashing (usually after 5
seconds) before releasing ALL three keys.
3. Once inside the Servic e Tests Menu use the Arrow keys to scroll through the “Service Tests”
selections. Press the  OK key to begin a specific test when th e required Service Test is highlighted.
NOTE:Contact Phone support  On-site  support for further assistance.
NOTE:The Service Tests work in a special Mode which  does NOT require the full Initialization of the
Printer. Therefore it is important that once you  have finished with the Service Tests, you MUST power
OFF the Printer and Power ON again before trying to print or before executing another Service Test.
NOTE: In some cases a quick press of a button may not be recognized by the Printer. When pressing
a button, be sure to press it deliberately and all the way to the bottom of its travel.
NOTE: If the Printer hangs up during a test, switch  the Printer OFF and restart from step 1.
1. Scan Axis
The complete Scan Axis test consists of individual tests for the different components related to the Scan
Axis. The subsystem that are included in this assembly are:
● Star Wheel Lifter
● Automatic PPS Adjustment
● Scan Axis Servosystem
● Cutter
You must perform the Scan-Axis Test after:
● System Error Code 87:XZ.
● System Error Code 42:XZ.
● System Error Code 47:XZ.
● System Error Code 73:XZ.
● System Error Codes related to Scan
-Axis shutdown or Carriage jam.
Diagnostic tests also need to be performed after removing or replacing certain printer components. If
you have removed or replaced printer components, check the Service Calibration Guide to Removal
and Installation to see which tests and calib rations you need to perform. Refer to 
Service Calibration
Guide to Removal and Installation on page 170.
NOTE: ALL THE COVER SENSORS ARE DISABLED  WHEN IN THE SERVICE TESTS MENU. IF
THE CARRIAGE IS MOVING IT WILL NOT ST OP IF THE WINDOW IS OPENED, SO BE VERY
CAREFUL NOT TO PUT YOUR HANDS INSIDE.
NOTE: IF POSSIBLE, ALWAYS PERFORM THIS TEST BEFORE REPLACIN G ANY COMPONENT
OF THE SCAN-AXIS.
Star Wheel Lifter test
76 Chapter 3   Diagnostic Menu ENWW