HP Z5200 Owners Manual
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Continuable and Non-Continuable Error Codes Some of the Error Codes are continuable, which means you can press OK on the front-panel and continue working with the Printer. Non-Continuable Error Codes do not allow you to continue working with the Printer, in this case power the Printer OFF and ON again and see if the System Error disappears. If the Error Code reappears, then th e Printer requires an on-site visit in order to resolve the problem. NOTE:Even though the customer can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem. System Error Code Brief Descriptions Reading a System Error Code System Error Codes explain which component/system is failing and what action should be taken to resolve the problem. System Error Codes are displayed directly on the front panel (but can also be seen on the Information Page) and have been defined in the format XX.YZ. or XX.n:YZ.m . ● XX: Can be a malfunctioning subs ystem or process (2 digits). ● n: Subsystem or process Inde x (if more than one used in the product) - Optional. e.g. Identify the Ink Supply (color and number). ● Y: Who should perform the action (1 digit) - (0 for User or 1 for Service Engineer). ● Z: Action to perform (1 digit). System Error Code Table The following table explains the XX part of the System Error Code or Warning: CodeComponent/System 01.0Main PCA/Electronics module 01.1Add-on Electronics module (printmech) 01.2Print Mech PCA 02.1Carriage PCA 02.2Carriage PCA 03Power supply 05.1Fan of the Formatter 06Formatter 08Front panel 11Trailing cable 12.nCarriage flex circuit n to pens 21Service station 21.1Service station 22.0Bongo error BPS0 (ISS Left) 22.1Bongo error BPS1 (ISS Left) 22.2Bongo error BPS2 (ISS Right) 24 Tube assembly (IDS) ENWWContinuable and Non-Continuable Error Codes 47
26.nInk Cartridge (color = n) 27Printhead error 31Cutter 38Output Tray 41Paper-axis motor 41.1Paper-axis motor 42Scan-axis motor 44Aerosol fan 47Star wheel motor 48PPS mechanism 51Window Sensor 52Drop detector 55Line sensor 56Drive roller analog encoder sensor 58Color sensor (ESP) 61Error job 62PC Interface 63Input/output through LAN card 64Input/output through USB port 65Input/output (not known what port) 66Input/output (not known what port) 67Input/output through FireWire port 68Loss of engine counters tracking 71Memory management 71.19PrintMech PCA/Formatter 72Firmware error 73Servo 74Firmware upgrade 74.1Media Profile Update 75.1Preventive Maintenance kit #1 75.2Preventive Maintenance kit #2 76Disk Full 77Web access application 78Borderless 78.1Media Settings 79Assertion (uncontrolled FW error) 79.1Recoverable Firmware Error 81Media advance 48 Chapter 2 System Error Codes ENWW
81.1Media advance 84Roll Feed 85Media-axis encoder reading 86Carriage Movement 87Scan-axis encoder reading 93Ink Pumping 94Color calibration 94.1Profiler 95Printhead alignment 97Paper advance calibration Corrective Actions Table The following table explains the YZ part of the System Error Code or Warning: CodeRecovery ActionResponse 00ReplacePossible for customer to perform action 01Reseat/Reconnect/Clean/Adjust (manually) 02Calibrate/Adjust (using Automatic Process) 03Power OFF and Restart the Printer 04Upgrade System Firmware 05Upgrade Driver or Computer Software 06Add Accessory 07Escalate 08Send Plot Again 09Wrong Part Installed 10Replacehp qualified personnel assistance required 11Reseat/Reconnect/Clean/Adjust (manually) 12Calibrate/Adjust (using Automatic Process) 13Power OFF 14Upgrade System Firmware 15Upgrade Driver or Computer Software 16Add Accessory 17Escalate 18Send Plot Again 19 Wrong Part Installed ENWW System Error Code Brief Descriptions 49
System Error Codes - Full Descriptions This sections describes each of the system error codes and warnings that could be encountered while using the printer and provides the remedial action required to solve the problem detected. NOTE:Only replace one component at a time and check if the error has gone before replacing another component. Using this procedur e you will be able to determine exactly which component failed. 01.0:YZ Cause Solution HCI queue does not end after 2 seconds. Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● If the System Error continues, replace the Formatter See Formatter on page 296. ● If the System Error continues, replace the Main PCA See Electronics Module (Main PCA and PSU) on page 298 . 01.1:YZ Cause Solution NVM backup: not found, read, write or read back error. Try the following: ●Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● If the System Error continues, replace the PrintMech PCA See PrintMech PCA on page 220 ● If the System Error continues, replace the Formatter See Formatter on page 296. 01.2:YZ Cause Solution PrintMech PCA fault or NVM ba ckup failure. Try the following: ●Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● If the System Error continues, replace the PrintMech PCA See PrintMech PCA on page 220. 50 Chapter 2 System Error Codes ENWW
02.1:YZ Cause Solution Encoder seems to be wrong.Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the Carriage Assembly stopper is correctly installed. ● Replace the Carriage Assembly See Carriage Assembly (with or wi thout Trailing Cable) on page 244. ● If the System Error continues, replace the Encoder Strip refer Encoder Strip (with spring and attachment nut) on page 231 and Encoder Sensor refer Encoder Disk and Encoder Sensor on page 308. 02.2:YZ Cause Solution Problem with the Carriage PCA. Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the Trailing Cable is not damaged. ● Check that the Trailing C able is correctly connected between the Main PCA and Carriage PCA. ● Replace the Carriage Assembly refer Carriage Assembly (with or wi thout Trailing Cable) on page 244. ● If the System Error continues, replace the Formatter refer Formatter on page 296 . 03:YZ Cause Solution Problem with Power Supply Unit. Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Perform the Electronics Module Test Diagnostic to troubleshoot the problem further 3. Electronics Module on page 90. ● If the System Error continues, replace the Power Supply Unit (PSU) refer Electronics Module (Main PCA and PSU) on page 298. ENWW System Error Codes - Full Descriptions 51
05.1:YZ Cause Solution CPU Fan is stopped or burnt.Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Replace the Power Supply Unit (PSU) refer Electronics Module (Main PCA and PSU) on page 298. ● If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU) on page 298 . 06:YZ Cause Solution Main NVM failure - not detected, read/write failed or readback error. Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● If the System Error continues, replace the Formatter refer Formatter on page 296. 08:YZ Cause Solution Problem with the Front Panel. Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the Front Panel interface cable is not damaged and is correctly connected between the Main PCA and the Front Panel. ● Check that the memory module in the Formatter is installed correctly ● Check that the connections between the Formatter, the Formatter and the Formatter are not damaged and are correctly connected. ● Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. ● If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU) on page 298 . ● If the System Error continues, replace the Formatter refer Formatter on page 296. ● If the System Error continues, replace the Front Panel refer Front Panel on page 203 . 52 Chapter 2 System Error Codes ENWW
11:YZ Cause Solution Trailing Cable does not seem to be detected.Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the Trailing Cable is not damaged. ● Check that the Trailing C able is correctly connected between the Main PCA and Carriage PCA. ● If the System Error continues, replace the Formatter refer Formatter on page 296 . ● If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU) on page 298 . ● If the System Error continues, replace the Carriage PCA refer Carriage PCA on page 276. 12.n:YZ Cause Solution Carriage & PCA Main doesn’t detect pens. Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the Trailing Cable is not damaged. ● Check that the Trailing C able is correctly connected between the Main PCA and Carriage PCA. ● Check that the Printhead has not failed and is not erroneous. ● Check that the Flex circuit contacts and Printhead contacts are clean. ● If the System Error continues, replace the Carriage PCA refer Carriage PCA on page 276. ● If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU) on page 298 . ENWW System Error Codes - Full Descriptions 53
21:YZ Cause Solution Fail moving Service Station.Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. ● Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. sc rews, plastic parts, etc...) restricting the movement of the Service Station. ● Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station on page 110 . ● If the System Error continues, replace the Service Station refer Service Station on page 214 . ● If the System Error continues, replace the PrintMech PCA refer PrintMech PCA on page 220. 21.1:YZ Cause Solution Service Station servo shutdown. Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. ● Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station on page 110 . ● If the System Error continues, replace the Service Station refer Service Station on page 214 . ● If the System Error continues, replace the PrintMech PCA refer PrintMech PCA on page 220. 54 Chapter 2 System Error Codes ENWW
22.0:YZ Cause Solution ISS Left BPS0 error.(Supplies 0, 1, 2) (Module 0 left).Try the following: ●Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected. ● Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS) on page 106 . ● If the System Error continues , replace the Left Ink Supply Station refer Left Ink Supply Station on page 284. ● If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU) on page 298 . 22.1:YZ Cause Solution ISS Left BPS1 error.(Supplies 3, 4, 5)(Module1 middle right).Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the cables between the Left Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. ● Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS) on page 106 . ● If the System Error continues, replace the Right Ink Supply Station refer Right Ink Supply Station on page 280 ● If the System Error continues, replace the PrintMech PCA refer PrintMech PCA on page 220. ENWW System Error Codes - Full Descriptions 55
22.2:YZ Cause Solution ISS Right BPS0 error.(Supplies 0, 1, 2)(Module 2 far right).Try the following: ●Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. ● Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS) on page 106. ● If the System Error continues, replace the Right Ink Supply Station refer Right Ink Supply Station on page 280 . ● If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU) on page 298 . 24:YZ Cause Solution Ink Setup failure ( Ink Delivery System (IDS) Tubes purge failed). Try the following: ● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. ● Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. ● Try purging the Ink Supply Tubes again once the Printer has been restarted. ● Install new Cartridges in the printer and try purging the Ink Supply Tubes again. 26.n:YZ (color = n) Cause Solution Order of Ink Supplies incorrect. Try the following: ● Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order. ● Check that the Printer has the latest firmware. If not, update the firmware to the latest version. 56 Chapter 2 System Error Codes ENWW