HP Z5200 Owners Manual

							Perform the Turn Drive Roller utility as follows:
1.In the Service Utilities submenu, scroll to  Turn Drive Roller and press OK.
2. The Printer checks to see if me dia is loaded and the Front panel displays the following message.
If media is loaded, t he Front Panel will display a message.  Unload the media and start again from
step 1:
● Checking Media Presence Sensor
3. The Drive Roller begins to turn slowly and the following message is displayed on the Front Panel:
4.Refer to the Cleaning Instructions on Cleaning the Drive Roller and Overdrive on page 329.
5. Once you have finished cleaning the Dr ive Roller and the Overdrive, press the Cancel key to finish
the utility.
6. If the utility exits correctly,  OK will be displayed on the Front Panel.
ENWW Entering the Service Utilities Menu 127 
						

							NOTE:REMEMBER TO REMOVE THE PIECE OF  PAPER FROM THE WINDOW SENSOR
BEFORE CLOSING THE WINDOW AS THIS COUL D DAMAGE THE WINDOW AND THE SENSOR.
2. Purge Tubes
The purpose of this Service Utility is to Prime the Tubes when the Ink Tubes are NOT new and they
need to be re-primed or automatic priming was not completed correctly.
NOTE: Make sure that NEW Ink Cartridg es are installed or that the ink volume remaining in the Ink
cartridges is below 88% before st arting to prime the tubes. If you do not comply, you will get a warning
message and cannot finish the test.
1. In the Service Utilities submenu, scroll to  Purge Tubes and press OK.
2. In the Service Utilities submenu, scroll to  Purge Tubes and press OKWhen the front panel
prompts you to reboot the system, you must select  whether you would like to continue with the
procedure by pressing the Enter key, in  which case the Printer will reboot. Press Back or Cancel
to exit the procedure at this point.
3. The Front Panel displays a message to say the Printer is going to reboot.
4.Once the Printer has re booted, the Front Panel will instruct  you to open the Window and remove
ALL the Printheads installed in the Carriage.
5. Once ALL the Printheads  have been removed, the Fr ont Panel will instruct you to install the Setup
Printheads into the Carriage.
128 Chapter 4   Service Menu ENWW 
						

							6.Install the Setup Printheads in the carriage.
7.Once all the Setup Printheads are installed, the foll owing message will appear on the front panel.
Close the carriage cover and close the window.
8. The printer will begin to  purge the tubes system.
9. Once the tubes system has been  purged, the following message will instruct you to open the
Window and the carriage to access the printheads:
10. When the following message appears on the Front  Panel, open the Carriage cover and check the
window on top of each Setup Printhead. If the Ink Supply Tubes have been primed correctly, the
windows will contain ink. If the windows on top of each Setup Printhead does NOT contain ink,
then you may need to repeat the Prime Tubes process from the beginning.
11. Remove ALL the Setup Printheads from the Ca rriage and install the previously removed
Printheads.
ENWW Entering the Service Utilities Menu 129 
						

							12.Once ALL the Printheads are insta lled, the Front Panel will instruct you to close the Carriage cover
and close the Window.
13. The Printer will now perf orm the Printhead Alignm ent and Front Panel will prompt you to continue
with the Printhead Alignment, select  Align now and press the OK  key.
14. Once the Printhead Alignment is  completed, the following message  will be displayed on the Front
Panel. Press the  OK key to continue.
3. Set SN
The purpose of this Service Utility  is to set the Serial Number of the Printer. Perform the Set SN utility
as follows:
1. In the Service Utilities submenu, scroll to Set SN  and press OK.
2. The Printer will display the current Serial Number  and the new Serial Number of the Printer. Use
the  Up and Down  keys to go through the digits and press the  OK key to go to the next digit. You
can press the  Cancel key at any time to exit the ut ility without making any changes.
If the Serial Number or the Part Number cannot  be read, the Front Panel will display the relevant
System Error code. Refer 
System Error Codes  - Full Descriptions on page 50.
3. Once the new Serial Number has  been entered, the Front Panel will display the Serial Number and
Model Number of the Printer. Press the  OK to confirm the Serial Number or the  Cancel key to exit
the utility without making  any changes or the Back key to modify again.
130 Chapter 4   Service Menu ENWW 
						

							4.If the utility exits correctly,  OK will be displayed  on the Front Panel.
5. When the printer is restarted after a serial num ber change an NVM setting sequence is initiated to
synchronize the serial number stored in the backup memory.
4. Reset Life Counters
The purpose of this Service Utility  is to reset the internal life counters. There are two submenus that
allow you to:
● Reset ALL the counters related to a Preventive Maintenance Kit (PMK).
● Reset only the counters related to a specific replaced part.
NOTE:
ALWAYS RESET THE LIFE COUNTER  OF A CORRESPONDING PART AFTER
REPLACING IT.
Perform the Reset Life Counters utility as follows:
1. In the Service Utilities submenu, scroll to  Reset Life Counters and press .
2.Select Reset Maintenance Kit usage  to reset the Life Counter for ALL parts included in a
Preventative Maintenance Kit (PMK).
Select Reset usage counters  to reset the Life Counter of a single part.
aIf you select Reset Maintenance usage, which will reset the Life Counter for AL L parts included
in a Preventive Maintenance Kit (PMK), you can choose from the following Preventive Maintenance
Kits:
● Preventive Maintenance Kit 1 (PMK1). See Preventive Maintenance Kit #1, 
Preventive
Maintenance Kit #1 on page 330
.
● Preventive Maintenance Kit 2 (PMK2). See Preventive Maintenance Kit #2, 
Preventive
Maintenance Kit #2 on page 331
.
NOTE: The counters that are reset ar e show Preventive Maintenance  4. Carriage
Assembly on page 95.
NOTE: It is also advisable to check the status of the Life Counters related to the other Preventive
Maintenance Kits to avoid multiple trips to the customer.
b If you select to Reset usage coun ters, which will reset the Life Counter of a single part, you can
choose from the following parts:
● Trailing Cable and Tubes
● Scan-Axis Belt
ENWW Entering the Service Utilities Menu 131 
						

							●Scan Motor
● Left Spittoon
● Right Spittoon
● Full Bleed Foams
● Aerosol Fans
● Carriage
● Service Station
3. Once you have selected a Life  Counter to reset, the following message will be displayed on the
Front Panel. Press the  OK key to reset the selected Life Counter or press  Back  Cancel  to exit
without resetting the Life Counter.
If the Usage Counter information cannot be read,  the Front Panel will display “Unable to get usage
counter”. This could be a possibl e Firmware error. In this case, make sure you have the latest
version of the Firmware.
4. If the utility exits correctly,  OK will be displayed on the Front Panel.
5. Diagnostic Print
The purpose of this Service Utility  is to print the Diagnostic Print in order to identify Print Quality
problems. Information regarding the Diagnostic Print is located in th e following sections:
The procedure to make a Diagno stic Print can be found at 
Printing the Diagnostic Print on page 24.
The procedure to make an Advanced Diagnostic Print can be found at 
The Advanced Diagnostic
Prints on page 29.
Additional print quality information such as troubl eshooting and corrective measures can be found at
Print Quality on page 23.
6. Set Date and Time
The purpose of this Service Utility is to set the internal clock of the Printer.
132 Chapter 4   Service Menu ENWW 
						

							Perform the Set Date and Time utility as follows:
1. In the Service Utilities submenu, scroll to  Set Date and Time and press OK.
2. The Printer will display the current time and the new time. Use the  UP and Down  k e y s  t o  g o  t h r o u g h
the digits and press the  OK key to go to the next digit. You can press the  Cancel key at any time
to exit the utility without making any changes.
3. Once the new time has been entered, the Front Panel prompts you to confirm the new date and
time.
4.Press  OK to confirm the new date and time. Press Back to modify the new date and time. Press
Cancel  to exit without changing the date and time.
5. Once the new time  has been entered, the Front Panel will prompt yo u to shut down the printer.
If the current RTC Clock cannot be set, it could  be a possible Firmware error. Make sure you have
the latest version of the Firmware.
6. Restart the printer.
7. Enable/Disable Firewall
The purpose of this Service Utility is to enable or disabl e the system firewall.
ENWW Entering the Service Utilities Menu 133 
						

							Perform the Enable/Disable Firewall utility as follows:
1. In the Service Utilities submenu, scroll to Enable/Disable Firewall  and press OK.
2. The utility checks to see if the firewall is enabl ed or disabled and the Front panel displays the
following message:
● Getting Information of Firewall.
3. When the following message appears on the fron t panel, you must select whether you would like
to enable or disable the firewall. Use the  UP and  Down  keys to make your selection and press
the  OK key.
4. The system upgrades the in ternal memory to reflect the chosen selection.
5.The Front Panel shows the test co mplete display for a few seconds.
8. Enable/Disable Sleep Mode
The purpose of this Service Utility is to enable  or disable the system sleep mode of the printer.
134 Chapter 4   Service Menu ENWW 
						

							Configure the Enable/Disable Sleep mode utility as follows:
1. In the Service Utilities submenu, scroll to  Enable/Disable Sleep Mode and press OK.
2. The Front Panel tells you whether sleep mode  is currently enabled or disabled. Press OK to
continue or Cancel to leave th e sleep mode status unchanged.
3.The Front Panel displays the sleep mode status. Press  OK to return to the menu.
9. SNMP Language Write Access
The purpose of this utility is to prevent SNMP to ols from changing the printer language remotely. This
is provided as a possible workaround to a rare issue that has been seen with some SNMP tools that set
the printer language in order to control the localization applied to some SNMP OIDs, but do not restore
the printer language afterwards.
1. In the Service Utilities subme nu, scroll to SNMP Language Write Acce ss and press OK.
ENWW Entering the Service Utilities Menu 135 
						

							2.The utility checks whether the printer language  can currently be changed using SNMP, and shows
one of the following messages:
3. Use the Up and Down keys to choose the desired behavior and press  OK to confirm your selection.
The system updates the internal memory  to reflect the chosen selection.
4.The Front Panel shows the “test complete” display until you press  OK.
136 Chapter 4   Service Menu ENWW