HP Z5200 Owners Manual

							4.Check the paper advance calibration status. If th e status is PENDING, perform the Paper Advance
Calibration ( Main Menu/ Image Quality Maintenance  / Paper Advance Calibration  / Calibrate
Paper Advance ).
5. After calibration reprint the job.
Lines are Missing, Too Thin, or Too Thick
Description of problem
Shown below is an example of what yo u might see if you have this problem:
Corrective Action
1.Check that the paper type loaded corresponds to the paper type selected in the front panel and in
the software. You can verify the paper ty pe selected through the Front Panel (Main Menu/ Paper
menu / View loaded paper ).
2. Check that the appropriate print quality settings ar e being used (refer to the User’s Guide for more
information). Select the custom print quality options  in the Print dialog, try turning on the Maximum
detail option. Reprint the job in case the problem has been solved.
3. If the resolution of the image is greater than  the printing resolution, a loss of line quality may be
seen. You can find the Max. Application Resolution option in the Windows driver dialogs Advanced
tab, under  Document Options  > Printer Features . Reprint the job in case the problem has been
solved.
4. Check the Printhead alignment status. If the st atus is PENDING, perform the Printhead Alignment
( Main Menu  / Image Quality Maintenance  / Align Printheads ). After alignment reprint the job.
5. Check the paper advance calibration status. If th e status is PENDING, perform the paper advance
calibration ( Main Menu/ Image Quality Maintenance / Paper Advance Calibration / Calibrate
Paper Advance ). After calibration reprint the job.
6. Use Part 3 of the Image Quality Diagnostic Print,  check if there are a significant amount of nozzles
out in the color that is  actually causing the problem (if see you a problem with the Black color in
the customer print, then only check the Black printhead in the Image Quality Diagnostic Print). If
there is a significant amount of nozzles  out then replace the defective Printhead.
Problems with Stepped Lines
Description of problem
When you look at the image you have printed there are ‘ stepped lines’ in the borders of arrows and
diagonal lines. The lines should be straight with no stepping.
Shown below is an example of what you might see if you have problems with Stepped Lines:
ENWW Troubleshooting Print Quality Problems 37 
						

							Corrective Action
1.The problems may be inherent in the image that  you are trying to print. Try to improve the image
with the  application  that generated the file.
2. Check that the appropriate print quality settings  are being used (refer to the User’s Guide for more
information).
3. Turn On the  Maximum Detail  option in the Driver.
4. Change the image rendering resolution to 300 dpi or 600 dpi depending on the printing needs. You
can find the Max. Application Resolution option  in the Windows driver dialogs Advanced tab,
under  Document Options >  Printer Features.
Lines are Printed Double or in Wrong Colors
Description of problem
This problem can have various visible symptoms, as shown below:
Corrective Action
Reseat the Printheads by removing them and then reinserting them.
NOTE:As you reseat the printheads, t he printer will automatically align  the printheads. It is important
that the alignment is completed properly. See 
Aligning Printheads on page 18.
Lines are discontinuous
If the lines are broken in the following way:
1. Check that the appropriate print quality settings  are being used (refer to the User’s Guide for more
information).
2. Reseat the Printheads by removing them and then reinserting them.
NOTE: As you reseat the printheads, the printer  will automatically align the printheads. It is
important that the alignment is completed properly. See 
Aligning Printheads on page 18 .
38 Chapter 1   Ink Supplies Troubleshooting & Print Quality ENWW 
						

							Lines are Blurred (Ink Bleeds from Lines)
Description of problem
This problem is often caused by the ink soaking into the paper, making the lines blurred and fuzzy. This
could be because of the humidity in the air.
Corrective Action
1. Check that the environmental conditions (tempe rature, humidity) are suitable for high-quality
printing.
2. Make sure that the  paper type selected in the Front Panel is  the same as the paper type loaded
into the Printer.
3. Try using a heavier paper type. When printing  dense colors, it is recommended to use HP
Heavyweight Coated Paper HP Super, Heavyweigh t Coated Paper or thicker Digital Fine Art
papers.
4. If glossy paper is being used, try changin g to a different type of glossy paper.
5. Select the custom print quality options in the Print dialog, and turn on the  More passes option.
6. Allow the prints time to dry separately; do NOT cover or stack them.
7. Align the printheads. See 
Image Quality Maintenance Procedure on page 18.
Problems with Graininess
Description of problem
Shown below is an example of what you might see if you have problems with graininess:
Corrective Action
1.Check that the paper type loaded corresponds to the paper type selected in the front panel and in
the software. You can verify the paper ty pe selected through the Front Panel (Main Menu/ Paper
menu / View loaded paper ).
2. Check that printing is on the correct side of the paper.
ENWW Troubleshooting Print Quality Problems 39 
						

							3.Check that the appropriate print quality settings  are being used (refer to the User’s Guide for more
information). Select the  custom print quality options in the Print dialog, and try turning on the  More
passes  detail option. Reprint the job in case the problem has been solved.
4. Check the Printhead alignment status. If the stat us is PENDING, perform the Printhead Alignment
( Main Menu / Image Quality Maintenance / Align Printheads ). After alignment reprint the job.
5. Check the paper advance calibration status. If t he status is PENDING, perform the paper advance
calibration ( Main Menu/ Image Quality Maintenance / Paper Advance Calibration / Calibrate
Paper Advance ).
6. After Paper Advance Calibration, reprint the job.
Paper is not Flat
Description of problem
If the paper does not lie flat when it comes out of  the Printer, but has shallow waves in it, you are likely
to see visible defects in the printed image, such as  vertical stripes. This can happen when you use thin
paper that becomes saturated with ink.
Shown below is an example of what you might see if  you have problems with the paper not being flat:
Corrective Action
1.Check that the paper type loaded corresponds to  the paper type selected in the front panel and in
the software. You can verify the paper type selected through the Front Panel ( Main Menu/ Paper
menu/ View loaded paper ).
2. Try using a heavier paper type. When printing dense colors, it is recommended to use HP
Heavyweight Coated Paper HP Super, Heavyweight Coated Paper or thicker Digital Fine Art
papers.
3. Make sure that only genuine HP paper is being used.
40 Chapter 1   Ink Supplies Troubleshooting & Print Quality ENWW 
						

							4.Check that the appropriate print quality settings ar e being used (refer to the User’s Guide for more
information).
5. Check that the environmental conditions (temperature, humidity) are within the temperature/
humidity range as specified for the Printer (refer  to the User’s Guide for further information).
Print Scuffing or Scratching when Touched
Description of problem
The black ink pigment can smudge when touched by a finger, a pen, or some other object. This is
particularly noticeable on coated paper, matte proofing paper, and fine art material.
Glossy paper may be extremely sensitive to damage from  the basket or to anything else that it contacts
soon after printing, depending on the amount of ink us ed and the environmental conditions at the time
of printing.
Corrective Action
1. Handle prints  carefully.
2. Avoid stacking prints on top of each other.
3. Disable the automatic cutter before printing, so  that the print will not fall into the basket.
Ink marks on the paper
This problem may occur for several different reasons.
Horizontal smears on the front of coated paper
If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the
printheads move over the paper, the printheads ma y come into contact with the paper and smear the
printed image. This problem is normally seen on ly on cut sheets of paper (not on roll paper).
Corrective Action
1.Check that the paper type loaded corresponds to the paper type selected in the front panel and in
the software. You can verify the paper type selected through the Front Panel ( Main Menu / Paper
menu  / View loaded paper ).
2. Use a recommended paper type and the correct print settings.
3. If using sheet paper, try rotating the sheet 90 de grees. The orientation of the paper fibers may
affect performance.
ENWW Troubleshooting Print Quality Problems 41 
						

							4.Try using a heavier paper type. When printing dense colors, it is recommended to use HP
Heavyweight Coated Paper HP Super, Heavyweight Coated Paper or thicker Digital Fine Art
papers.
5. Try to increase the margins by relocating the image to the center of the page with the software
application being used.
Ink marks on the back of the paper
This can happen after a lot of border less printing,  especially with nonstandard paper sizes. Ink residues
on the platen are likely to mark the back of the paper.
Corrective Action
Clean the platen with a soft cloth. Clean each rib se parately without touching the foam between the ribs.
Problems with the Edges of objects
Stepped or not sharp
The edges of objects or lines appear to be poorly defined or lighter in density than expected.
Corrective Action
If the print quality slider has already been set to Quality  in the Print dialog, select the custom print quality
options, and try setting the quality level to  Normal (refer to the User’s Guide for more information).
Darker than expected
The edges of objects seem darker than expected.
Corrective Action
If the print quality slider has already been set to Quality  in the Print dialog, select the custom print quality
options, and try setting the quality level to  Normal.
Bronzing
When printing on photo paper with gray and black ink only a gloss differential problem can be
encountered when light is directly  reflected from the print, producing bronzed reflections where ink has
been laid.
Corrective Action
Use the Full set of inks option.
42 Chapter 1   Ink Supplies Troubleshooting & Print Quality ENWW 
						

							Black and white prints do not look neutral
Consider printing in grayscale (c olor options submenu inside the pr inting preference menu). See the
Use ŕs Guide for more information.
Horizontal lines at the  end of a cut sheet print
There is a type of defect that only affects the end  of a print, within approximately 30 mm of the trailing
edge of the paper. Some very thin horizontal lines may be seen across the print.
Corrective Action
1. Print the Service Image Diagnostics Print, and cl ean any printheads that need cleaning. Reprint
the job in case the problem has been solved.
2. Try printing with roll paper.
3. Try using larger margins around the image.
Vertical lines of different colors
The print has vertical bands of different colors along it.
Corrective Action
1.Try using a heavier paper type. When printing  dense colors, it is recommended to use HP
Heavyweight Coated Paper HP Super, Heavyweigh t Coated Paper or thicker Digital Fine Art
papers.
2. Use higher print quality settings (refer to the User’s Guide for more information).
White spots on the print
White spots are seen on the print. This is probably  due to paper fibers, dust, or loose coating material.
Corrective Action
1. Clean the paper manually with a br ush before printing, to remove any loose fibers or particles.
2. Always keep the cover of the printer closed.
3. Protect paper rolls and sheets by  storing them in bags or boxes.
Problems with Color Accuracy
ENWW Troubleshooting Print Quality Problems 43 
						

							Corrective Action
1.Ensure that the paper type being  used has been color calibrated, which will give color consistency
from print to print, and from Printer to Printer.
2. Check that printing is on the correct side of the paper.
3. Check that the appropriate print quality settings  are being used (refer to the User’s Guide for more
information). Reprint the job in case the problem has been solved.
4. If the problem consists of color differences between your print and your monitor, please follow the
instructions in the How to calibrate your monitor section of the HP Color Center. At this point, you
may wish to reprint your job in case the problem has been solved.
5. Select suitable options in the application (refe r to the User’s Guide for more information).
6. Print the Service Image Diagnostics Print, and clean any printheads that need cleaning. Reprint
the job in case the problem has been solved.
Color accuracy using EPS or PDF imag es in page layout applications
Page layout applications such as Adobe InDesign  and QuarkXPress do not support color management
of EPS, PDF, or grayscale files.
If these types of files have to be used, try to ensu re that the EPS, PDF, or grayscale images are already
in the same color space that is intended to be used later on in Adobe InDesign or QuarkXPress. For
instance, if the final objective is to print the job in a press that follows the SWOP standard, at the time
of creating the EPS, PDF or  grayscale the image should  be converted into SWOP.
Output Only Contains a Partial Print
If the output that was expected only contains a parti al image, then try the following to resolve the problem:
1. Was the  Cancel key pressed before all the data was received by the Printer? If so, send the file
again and make sure that the  Cancel key is not pressed.
2. The I/O Timeout  setting may be too short. Increase the I/O timeout setting (Setup Menu/I/O Setup/
IO Timeout) and then send the file again.
3. There might be a communications problem between the Printer and Computer. Check the USB or
network cable between the computer and the Printer to make sure it is not damaged and is
connected correctly.
4. Make sure that the software sett ings are correct for the current page size (e.g. long-axis prints).
5. If network software is being used , make sure it has not timed out.
Problems with Image Clipping
This normally indicates a discrepancy between the ac tual printable area on the loaded paper and the
printable area as understood by the software. This ki nd of problem can often be identified before printing
by previewing the print.
● Check the actual printable area for the paper size
 that is loaded. printable area = paper size –
margins.
● Check what the software understands to be the pr
intable area (which it may call “printing area” or
“imageable area”). For example, some software  applications assume standard printable areas that
are larger than those used in this Printer.
● If a custom page size with very
 narrow margins has been defined,  the printer may impose its own
minimal margins, clipping the im age slightly. Consider using a larger paper size, or border less
printing.
44 Chapter 1   Ink Supplies Troubleshooting & Print Quality ENWW 
						

							●If the image contains its own margins, it may be 
possible to print it successfully by using the Clip
Contents by Margins option.
● If a very long image needs to be printed on a roll, check that the software is capable of printing an
image of that size.
● The page may have been rotated from portrait to landscape on a paper size that is not wide enough.
● If necessary, change the printable area in the software.
● If necessary, reduce the size of the image or do
cument in your software application, so it fits
between the margins.
Another Possible Explanation
Some applications, such as Adobe Photoshop, Adobe Illustrator, and CorelDRAW, use an internal 16–
bit coordinate system which means th at they cannot handle an image of more than 32,768 pixels. If you
try to print an image larger  than this from these applications, the bottom of th e image will be clipped. In
this case, the only way to  print the whole image is to reduce the resolution so that the whole image
requires fewer than 32,768 pixels. The HP-GL/ 2 printer driver contains an option called Compatibility
with 16–bit applications , which can be used to reduce the resolution of such images automatically.
This option can be found in the Advanced tab, under  Document Options > Printer Features .
Some objects are missing  from the printed image
Large quantities of data may be necessary to print  a high-quality large format print job, and in some
specific workflow there may be issues that can  lead to some objects missing from the output.
Corrective Action
● In the 
Advanced  tab, select Document options , Printer features , and set Send job as bitmap
to  Enabled (HP-GL/2 driver only).
● In the 
Advanced  tab, select Document options , Printer features , and set 16-bit App.
Compatibility to  Enabled.
● In the 
Advanced  tab, select Document options , Printer features , and set Max. Application
resolution to  300.
The above settings are mentioned for troubleshooting  purposes and may adversely affect the final output
quality or the time necessary to generate the print job. Therefore, they should be restored to their default
values if they do not help to solve the problem.
When working under Mac OS, the above settings are not available. Instead, try reducing the resolution
of bitmap images in the application software being used.
A PDF file is clipped  or objects are missing
In older versions of Adobe Acrobat or Adobe Read er, large PDF files could be clipped or lose some
objects when printing with the HP-GL/2 driver at high resolution. Upgrade the Adobe Acrobat or Adobe
Reader software to the latest version. From ve rsion 7 onwards, these problems should be solved.
ENWW Troubleshooting Print Quality Problems 45 
						

							2 System Error Codes
●Introduction
●
Continuable and Non-Continuable Error Codes
●
System Error Code Brief Descriptions
●
System Error Codes  - Full Descriptions
Introduction
System error codes are hexa-decim al based numbers generally caused by internal system errors. The
following pages contain a  list of system error codes and their re spective descriptions and recommended
corrective actions. Only try one recommended action at a time and check if the error code has
disappeared.
If you have an error code which is not documented  in this Service Manual or you have an error which
you cannot resolve, then report the error to the HP  Response Center or the nearest HP Support Office.
When reporting the error, have the following information ready:
● Model and Serial Number of the printer.
● Which firmware revision the printer is using (S
ee Note below). Check firmware in Setup Menu /
Information Menu / Show Printer Information.
● The complete error number (See Note below).
● The Service Configuration Print.
● The Current configuration sheet.
● Which software application the customer
 is using (name, version, etc.).
NOTE:When reporting the System Error Code, make sure that you supply the full Internal Error Code
and the firmware version. Without th is information, HP Support Personnel cannot help you. To view the
Internal Error Code, hold the UP key and press the  CANCEL key at the same when the System Error.
Figure 2-1   Code is displayed on the Front Panel
46 Chapter 2   System Error Codes ENWW