HP Z5200 Owners Manual

							27:YZ
Cause
Solution
An error has occurred in Printhead detection.Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Remove the Printheads from the Carriage Assembly and
reinsert them.
● Replace the Printheads.
● Replace the Carriage Cover (Flex Circuit) 
 refer
Carriage Cover (includes Carriage Latch) on page 272
.
● Replace the Carriage PCA 
 refer Carriage PCA
on page 276
.
● Replace the Formatter 
 refer Formatter
on page 296
.
29.n:YZ
Cause
Solution
An error has occurred in Printhead detection. Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Remove the Printheads from the Carriage Assembly and
reinsert them.
● Replace the Printheads.
● Replace the Carriage Cover (Flex Circuit) 
 refer
Carriage Cover (includes Carriage Latch) on page 272
.
● Replace the Carriage PCA 
 refer Carriage PCA
on page 276
.
● Replace the Formatter 
 refer Formatter
on page 296
.
31:YZ
Cause
Solution
An error has been detected with the cutter. Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check the Cutter Assembly for blockage or any other
obvious problems.
● Replace the Cutter Assembly 
 refer Cutter
Assembly on page 199
.
ENWW System Error Codes - Full Descriptions 57 
						

							38:YZ
Cause
Solution
An error has been detected with the Media Output Tray. Try the following:●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check the Media Output Assembly for blockage or any
other obvious problems.
● Replace the Media Output Assembly 
 refer Media
Output Assembly on page 178.
41:YZ
Cause
Solution
Electrical fault or curre
nt limit in Media-Axis Motor. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Open the Window and check for any visible obstacles
restricting the movement of the Media Advance Roller. If
there is a wrinkled mass of media inside the paper path,
lift the Pinch wheels (using Media Lever) and clear the
obstruction.
● Perform the Paper Drive diagnostic test to troubleshoot
the problem further 
2. Paper Drive on page 87.
● Check that the Media Advance Drive cable is not
damaged and is correctly connected to the Main PCA.
● Replace the Media Advance Drive 
 refer Media
Advance Drive on page 311.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
58 Chapter 2   System Error Codes ENWW 
						

							41.1:YZ
Cause
Solution
Electrical fault or current limit in Media-Axis Motor. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Open the Window and check fo
r any visible obstacles
restricting the movement of the Media Advance Roller. If
there is a wrinkled mass of media inside the paper path,
lift the Pinch wheels (using  Media Lever) and clear the
obstruction.
● Perform the Paper Drive diagnostic test to troubleshoot
the problem further 
2. Paper Drive on page 87.
● Check that the Media Advance Drive cable is not
damaged and is correctly connected to the Main PCA.
● Replace the Media Advance Drive 
 refer Media
Advance Drive on page 311.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
42:YZ
Cause
Solution
Electrical fault or current limit in  Scan-Axis Motor. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Open the Window and check fo
r any visible obstacles
restricting the movement of the Media Advance Roller. If
there is a wrinkled mass of media inside the paper path,
lift the Pinch wheels (using  Media Lever) and clear the
obstruction.
● Perform the Scan Axis diagnostic test to troubleshoot the
problem further 
 1. Scan Axis on page 76
.
● Check that the Scan-Axis Motor cable is not damaged
and is correctly connected to the PrintMech PCA.
● Replace the Scan-Axis Motor 
 refer Scan-Axis
Motor on page 257.
● If the System Error continues, replace the PrintMech PCA
 refer PrintMech PCA on page 220.
ENWW
System Error Codes - Full Descriptions 59 
						

							44:YZ
Cause
Solution
Electrical fault or current limit in Scan-Axis Motor. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Aerosol Fan cable is not damaged and is
correctly connected to the PrintMech PCA.
● Replace the Aerosol Fan Assembly 
 refer Aerosol Fan
Assembly on page 219.
● If the System Error continues, replace the PrintMech PCA
 refer PrintMech PCA on page 220.
47:YZ
Cause
Solution
Star wheels motor error.
Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Starwheel Assembly cable is not damaged
and is correctly connected to Main PCA.
● Open the Window and check for any visible obstacles
restricting the movement of the Starwheel Assembly,
then clear the obstruction.
● Perform the Scan Axis Starwheel diagnostic test to
troubleshoot the problem further 
 Star Wheel Lifter
test on page 76.
● Replace the Starwheel Motor 
 refer Starwheel Motor
on page 325
.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
60 Chapter 2   System Error Codes ENWW 
						

							48:YZ
Cause
Solution
PPS system failure.Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Pen to Paper Space (PPS) Solenoid cable
is not damaged and is correctly connected to the
PrintMech PCA.
● Perform the Scan Axis PRS diagnostic test to
troubleshoot the problem further 
 PRS Test
on page 78
.
● Replace the Pen to Paper Space (PPS) Solenoid 
refer Pen to Paper Space (PPS) Solenoid on page 221.
● If the System Error continues, replace the PrintMech PCA
 refer PrintMech PCA on page 220.
51:YZ
Cause
Solution
Window Sensor failure.
Try the following:
● Check that the Window Position Sensor cable is not
damaged and is correctly connected to the PrintMech
PCA.
● Perform the Sensors Test to troubleshoot the problem
further 
 5. Sensors on page 101
.
● Replace the Window Position Sensor 
 refer Window
Position Sensor on page 208.
ENWW
System Error Codes - Full Descriptions 61 
						

							52:YZ
Cause
Solution
The printer has detected a problem with the Drop Detector. Try the following:●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Drop Detector cable is not damaged and
is correctly connected to the PrintMech PCA.
● Check that the Service Station cable is not damaged and
is correctly connected to the PrintMech PCA.
● Replace the Drop Detector 
 refer Drop Detector
on page 217
.
● Reset the Calibration Flag of the Drop Detector 
 Drop
Detector Calibration on page 145.
● If the System Error continues, replace the PrintMech PCA
 refer PrintMech PCA on page 220.
● If the System Error continues, replace the Formatter 
refer Formatter on page 296.
55:YZ
Cause
Solution
Problem with the Line Sensor (T
etris). The printer has detected
a failure to access Line Sensor EEPROM). Try the following:
●
Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Perform the Carriage Test to troubleshoot the problem
further 
 4. Carriage Assembly on page 95.
● Check the Line Sensor connecti
ons to the Carriage PCA.
● Replace the Line Sensor 
 refer Line Sensor
on page 267
.
● If the System Error continues, replace the Carriage
PCA 
 refer Carriage PCA on page 276.
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ENWW 
						

							56:YZ
Cause
Solution
Drive roller analog encoder sensor fail or calibration failed. Try the following:
●Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Perform the Media Path Test to troubleshoot the problem
further 
 2. Paper Drive on page 87.
● Replace the Encoder Disk and Encoder Sensor 
refer Encoder Disk and Encoder Sensor on page 308.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
58:YZ
Cause
Solution
The Color Sensor (Spectrophotometer-ESP) of the printer is
not working well. Try the following:
●
Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● The Color Sensor (ESP) shutter has not opened.
● Perform the Color Sensor diagnostic test to troubleshoot
the problem further 
 6. Color Sensor (ESP)
on page 104
.
● If the System Error continues, replace the Color Sensor
(ESP) 
 refer Color Sensor (ESP) on page 262
.
61:YZ
Cause
Solution
The file format is incorrect and the Printer cannot process the
job. Try the following:
●
Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check the graphic language setting of the Printer (Refer
to the Users Guide).
● Resend the file to the printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
● The PostScript™ fonts are 
missing. Upgrading the
Firmware will re-install the fonts.
● The file cannot be printed because it is password
protected. Resend the file without password protection.
ENWW
System Error Codes - Full Descriptions 63 
						

							62:YZ
Cause
Solution
PC InterfaceTry the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Get the latest version of the firmware.
63:YZ
Cause
Solution
Input/Output problem through the Network Card.
Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Network cable is correctly connected to
the Formatter.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
● If the System Error continues, replace the Formatter 
refer Formatter on page 296.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
64:YZ
Cause
Solution
Input/Output problem through the USB Port. Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the USB cable is correctly connected to the
Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
● If the System Error continues, replace the Formatter 
refer Formatter on page 296.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
64 Chapter 2   System Error Codes ENWW 
						

							65:YZ
Cause
Solution
Memory Driver Internal I/O error, I/O Socket Manager Internal
I/O error.Try the following:
●
Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the unknown port 
cable is correctly connected
to the Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
● If the System Error continues, replace the Formatter 
refer Formatter on page 296
.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
66:YZ
Cause
Solution
Cannot print file on current paper type. The paper type has
changed since the file was sent, so the file cannot be printed
on the paper type currently loaded. Try the following:
●
Resend the file to be printed on the current paper type.
● Change the paper type to the type that was loaded when
the file was originally sent.
67:YZ
Cause
Solution
Input/Output problem through a Firewire Port.
Try the following:
● Check that the firewire cable is correctly connected to the
Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
● If the System Error continues, replace the Main PCA
 refer Electronics Module (Main PCA and PSU)
on page 298
.
68:YZ
Cause
Solution
Loss of engine counters tracking. Try the following:
● Reboot the printer. The printe
r will continue to function
correctly, but the life count ers will not continue counting
until you restart the printer.
ENWW System Error Codes - Full Descriptions 65 
						

							71:YZ
Cause
Solution
Out of memory failure.Try the following:
● It is recommended that you remove any unnecessary files
from the Hard Disk Drive of the Formatter using the Web
Server.
71:19
Cause
Solution
Default Serial Number found in the main and backup NVM. It
seems that both the PrintMech PCA and Hard Disk Drive have
been replaced together. Try the following:
●
Perform the “Error 71:19 Recovery” Service Utility 
 13.
Error 71:19 Recovery on page 120
.
NOTE: You MUST NEVER replace both the Formatter,
or Hard Disk and the PrintMech PCA at the same time. If
both parts need to be replaced,  you MUST first replace
one part and then power ON the Printer until it completely
initializes. Then you can power OFF the Printer and
replace the other part.
72:YZ
Cause
Solution
Generic Firmware error. Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
73:YZ
Cause
Solution
Servo Error.
Try the following:
● Switch the Power OFF from the back of the Printer and
disconnect the Power cord. Reconnect the power cord
and power On the Printer.
● Check that the Printer has the latest Firmware version. If
not, update the Firmware to the latest version.
● Perform the Scan Axis Test to troubleshoot the problem
further 
 1. Scan Axis on page 76
.
● If the System Error continues, perform the Media Drive
diagnostic test to troubleshoot the problem further 
 2.
Paper Drive on page 87.
66 Chapter 2   System Error Codes
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