HP Z5200 Owners Manual

							9. I/O Information
The I/O Information test retrieves the TC/IP Network configurat ion parameters from the printer.
1. In the Diagnostics menu, scroll to 8. I/O Information  and press OK.
2. The I/O Information test starts and the front Panel displays the following message:
● Getting IO Interface.
● Starting ColorSensor.
3. The Front Panel displays the I/O Information.
4.Press any key to finish.
5. The Front Panel shows the test co mplete display for a few seconds.
6.The Front Panel prompts you to shutdown the printer to complete the test.
7.Press any key to shutdown the printer.
10. Unit Information
1.The Unit Info test recovers the  Firmware Version, Serial Number and Part Number of the printer.
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							2.In the Diagnostics menu, scroll to  10. Unit Information and press OK.
3. The Unit Information test starts and the front Panel displays the following message:
●Starting Horsburgh.
● Starting Nvm.
● Getting FW version.
● Getting Serial.
● Getting Part Number.
4. The Front Panel shows the result of the test.
5.Press any key to continue.
6. The Front Panel shows the test co mplete display for a few seconds.
7.The Front Panel prompts you to shutdown  the printer to complete the test.
8.Press any key to shutdown the printer.
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							11. EEROM Reset
The EEROM Reset test resets the printer to the factory defaults and delete any user information/files.
1.In the Diagnostics menu, scroll to 11. EEROM  and press OK.
2. The EEROM Reset test starts and the front Panel  prompts you to request if you want to continue.
3.If you do want to continue the test, use the Arrow keys to select  YES and press OK. If you do NOT
want to continue, select  NO and press  OK.
4. The EEROM Reset test continues and the front Panel displays the following message:
● Starting Horsburgh.
● Starting Nvm.
● Getting Part Number.
● Setting default config.
5. The Front Panel shows the result of the test.
6.Press any key to continue. The Front Panel warns yo u that you will have to calibrate the printheads
after rebooting the printer.
7. Press any key to continue.
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							8.The Front Panel shows the test co mplete display for a few seconds.
9.The Front Panel prompts you to shutdown  the printer to complete the test.
10.Press any key to shutdown the printer.
11. Recover the Printheads. See Image Quality Maintenance Procedure, refer 
Image Quality
Maintenance Procedure on page 18.
12. Set Unit Configuration
The purpose of this test is to au tomatically configure the Printer ei ther as Standard or Productivity.
1. In the Diagnostics menu, scroll to  12. Set Unit Configuration and press OK.
2. The Set Unit Configuration test starts and the fr ont Panel prompts you to request if you want to
continue.
3. If you do want to continue the test, use the Arrow  keys to select YES and press  OK. If you do NOT
want to continue, select  NO and press  OK.
4. The Set Unit Configuration continues and the  front Panel displays the several messages.
5. The Front Panel shows the result of the test.
6. Press any key to continue.
7. The Front Panel shows the test co mplete display for a few seconds.
8. The Front Panel prompts you to shutdown  the printer to complete the test.
9. Press any key to shutdown the printer.
13. Error 71:19 Recovery
This diagnostic test utility is used  to set the Serial Number and Part  Number if either the Formatter or
the Printmech PCA or both have been replaced.
The complete Error  71:19 Recovery utility consists of individual utilities  to handle different serial and
part number setting requirements. These tests are:
● Set Serial Number
● Select Right S/N
Set Serial Number
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							The purpose of this utility is to set the Serial Number and Part Number in case both the Formatter and
the PrintMech PCA are replaced at the same time.
Set the Serial Number as follows:
1. In the Diagnostics menu, scroll to 11. Error 71:19 Recovery  and press OK.
2. The Front Panel  will show the 1. Error 71:19 Recovery  submenu.
3.In the 11. Error 71:19 Recovery   submenu, scroll to Set Serial Number and press OK to start the
test.
4. The Set Serial Number test starts and th e front Panel displays the following messages:
● Checking SE Log.
● Starting Horsburgh & Mips.
● Starting NvmBackup.
● Starting NvmMain.
● Getting Serial Number.
● Checking Serial Number.
● Starting Nvm.
● Getting Part Number.
● Setting default config.
5. The Front Panel prompts you to enter the Serial Number.
6.Use the UP , DOWN and  BACK keys to select each character of the Serial Number and use the
OK  to confirm.
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							7.The Front Panel shows the test co mplete display for a few seconds.
8.The Front Panel prompts you to shutdown  the printer to complete the test.
9.Press any key to shutdown the printer.
Select Right S/N
The purpose of this utility is to  set the correct Serial Number and Part Numb er in case either the
Formatter or the Printmech PCA have been replaced.
Set the correct Serial Number as follows:
1. In the Diagnostics menu, scroll to 11. Error 71:19 Recovery and press  OK.
2. The Front Panel will show the11. Error 71:19 Recovery  submenu.
3. In the 11. Error 71:19 Recovery  submenu, scroll to Select Right S/N and press OK to start the
test.
4. The Select Right S/N test starts and the  front Panel displays the following message:
● Checking SE Log.
● Starting Horsburgh.
● Starting NvmMain
● Starting NvmBackup.
● Getting Serial Number.
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							5.The Front Panel prompts choose the correct Serial Number and Part Number.
6.Use the Arrow  keys to the select the location containing  the correct Serial and Part Number, HDD
for the Formatter or EEPROM  for the PrintMech PCA.
7. Press  OK to confirm your choice.
8. The Select Right S/N test contin ues and the front Panel displays  the following messages as the
correct Serial Number and Part Number are copied  from the selected location to the other memory
location:
● Starting NvmMain.
● Starting NvmBackup.
● Getting Serial Number.
● Checking Serial Number.
● Getting Part Number.
● Writing the right S-N.
9. The Front Panel shows the test co mplete display for a few seconds.
10.The Front Panel prompts you to shutdown the printer to complete the test.
11.Press any key to shutdown the printer.
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							4 Service Menu
Service Utilities Down + Cancel (Service Engineers remote support)
●
1. Turn Drive Roller on page 126
●
2. Purge Tubes on page 128
●
5. Diagnostic Print on page 132
●
6. Set Date and Time on page 132
●
7. Enable/Disable Firewall on page 133
●
8. Enable/Disable Sleep Mode on page 134
●
9. SNMP Language Write Access on page 135
●
10 Borderless Cut Distance on page 137
Service Utilities UP + Cancel (Service Engineers only).
●
3. Set SN on page 130
●
4. Reset Life Counters on page 131
Entering the Service Utilities Menu
1. Once the message “Ready” or “Ready for paper”  is displayed on the front panel, press the Main
Menu  key. For information regarding  the front panel buttons, Refer 
Using the Front Panel
on page 3.
2. To have the user to perform certain Service Utilities, once inside the “Main Menu”, press the
Down  arrow key and the  Cancel key together. You are now in the  Service Tools Menu.
NOTE:Contact Phone support for further assistance.
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							3.For On-Site Engineers, once inside the “Main Menu”, press the  Up arrow key and the  Cancel key
together. You are now in the  Service Menu Menu.
NOTE:Contact On-site support for further assistance.
4.Use the Arrow  keys to scroll to the  “Service Utilities” menu option and press the  OK key.
5. Use the  Arrow keys to scroll through the “Service  Utilities” selections and press the  OK key to begin
a specific operation wh en the required Service Utility is highlighted.
NOTE:If the printer is not used for 135 seconds, the printer exits out of the Service Utilities Menu and
you must repeat the above steps to enter Service Utilities again.
NOTE: In some cases a quick press of a button may not  be recognized by the Printer. When pressing
a button, be sure to press it deliberately and all the way to the bottom of its travel.
Introduction
The following is a list of all internal Service Utilities available in the Service Menu. Instructions for entering
the Service menu are given on 
Entering the Service Utilities Menu on page 124 .
1. Turn Drive Roller 
 Refer 1. Turn Drive Roller on page 126.
The purpose of this Service Utility  is to rotate the Drive Roller and the Overdrive in order to clean
them.
2. Purge Tubes 
 Refer 2. Purge Tubes on page 128.
The purpose of this Se rvice Utility is to Prime the Tubes  when the Ink Tubes are NOT new and
they need to be re-primed or automatic priming was not completed correctly.
3. Set SN 
 Refer 3. Set SN on page 130.
The purpose of this Service Utility is to set the Serial Number of the Printer.
4. Reset Life Counters 
 Reset 4. Reset Life Counters on page 131.
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							The purpose of this Service Utility is to reset the internal life counters. There are two submenus
that allow you to:
● Reset ALL the counters related to a Preventive Maintenance Kit (PMK).
● Reset only the counters related to a specific replaced part.
5. Diagnostic Print 
 Refer 5. Diagnostic Print on page 132.
The purpose of this Service Utility is to print the Diagnostic Print in  order to identify image quality
problems.
● Image Quality Service Best
● Image Quality Service Normal
◦Paper Advance
◦ Printhead alignment
◦ Nozzle Health
◦ Force Drop Detection
◦ Print Banding Plot
6. Set Date and Time 
 Refer 6. Set Date and Time on page 132.
The purpose of this Service Ut ility is to set the Real Time Clock (RTC) of the Printer.
7. Enable/Disable Firewall 
 Refer 7. Enable/Disable Firewall on page 133.
The purpose of this Service Utility is to enable or disabl e the built-in system firewall.
8. Enable/Disable Sleep Mode enables or disables Sleep Mode 
 Refer 8. Enable/Disable Sleep
Mode on page 134.
9. Enable/Disable SNMP 
 Refer 9. SNMP Language Write Access on page 135
10. Borderless Cut Distance
 Refer 10 Borderless Cut Distance on page 137
1. Turn Drive Roller
The purpose of this Se rvice Utility is to rotate the Drive Roller  and the Overdrive in order to clean them.
NOTE:REMOVE THE MEDIA BEFORE PERFORMING THIS OPERATION.
NOTE:OPEN THE WINDOW OF THE PRINTER AN D ACTIVATE THE WINDOW SENSOR (USE A
PIECE OF PAPER TO COVER THE SENSOR) BEFORE PERFORMING THIS SERVICE UTILITY.
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