HP Z5200 Owners Manual

							Banding at variable extreme environmental conditions
Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme
environmental conditions will cause banding because the advance of the Media Advance Roller does
not correspond to the same conditions that the calibration was done in. To solve the problem, try the
following:
Perform the Accuracy Calibration in the new environmental conditions (Refer to the User’s Guide).
Worm marks on HP Coated media with light area fills
Light bands (S-shaped) in Paper axis direction wher e light area fills are printed, causing unacceptable
Image Quality defect.
● Print the Service Configuration Print and check if 
the level of Humidity is very low (below 30%).
Increasing humidity may help in reducing the severity of the problem.
NOTE: The media is causing the problem and NOT the  Printer. Do not attempt to try and replace
Printer parts to solve this problem.
Solving Media-Handling Problems
The Front Panel indicates that media is misaligned or incorrectly positioned.
Roll media ●The roll may be loaded the wrong way. The paper should load over the roll toward you.
● Check that the paper is correctly loaded onto the spindle.
● The paper may be loaded at an angle. The right-hand edge must be aligned with the blue line on
the Print Platen.
NOTE:
Ensure that the paper is wrapped tightly on the roll. This is a very important step to remember
because if this is not done, the media may be loaded at an angle, causing the media to be rejected.
Sheet media
●Always load sheet media using the Rear Input Tray. Do NOT load the media as you would load
roll media.
● It must be loaded with the right-hand edge against the blue line on the Print Platen.
● The media may be crumpled or warped or may have irregular edges.
● If hand-cut media is used, the edges may not form a right-angle or they may be rough. If possible,
hand-cut media should not be used. Only purchased sheet media should be used in the Printer.
● If you have problems with paper jams, check that 
the Overdrive is not obstructed by bits of paper
or using the Turn Drive Roller Service Utility 
 1. Turn Drive Roller on page 126 .
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							What to do when plastic parts on the Media Basket become
damaged during printer setup
The following information explains what to do if one  or more of the back plastic brackets or the Basket
Tube becomes broken. The information helps to identi fy which service parts to order as replacements.
There are three plastic parts that could break durin g printer installation and need replacing. Use the
pictures below to identify with the customer  which part needs replacing (numbers 1, 2 or 3).
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							Solving Ink Supplies problems
What are Ink Supplies?
For each of the ink colors used in the printer, there are two components, the Printhead and Ink Cartridge.
These components are called Ink Supplies.
Ink Cartridges
The printers Ink Cartridges provide ink to the Prin theads. The color Ink Cartridges supplied with the
printer have a capacity of 69ml but optional 130 ml and 300 ml are also available.
The Ink Cartridges require no maintenance or cleaning. As long as each Ink Cartridge is inserted
correctly into its slot, the ink will flow to the Printhea ds. Because the Printheads control the amount of
ink transferred to the page, you will continue to see high quality  printing results that require no
maintenance or cleaning. As long as each Ink Cartridge is in serted correctly into its slot, the ink will flow
to the Printheads. Because the Printheads control  the amount of ink transferred to the page, you will
continue to see high quality printing results even when the ink levels are getting low.
The front panel displays the status of the Ink Cartridge. Using the front panel, detailed information can
be checked on the Ink Cartridges.
Available Ink Cartridges
ColorPart number 69mlPart number 130mlPart number 300ml
HP 70 Matte Black C9436A C9448A CN635A
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							HP 70 Photo BlackC9437AC9449ACN633A
HP 70 Light GrayC9439AC9451ACN634A
HP 70 CyanC9440AC9452ACN636A
HP 70 MagentaC9441AC9453ACN629A
HP 70 YellowC9442AC9454ACN630A
HP 70 Light MagentaC9443AC9455ACN631A
HP 70 Light CyanC9389A C9390ACN632A
Printheads
The Printheads are extremely durable and do not  need to be replaced every time an Ink Cartridge is
replaced. They are independent of the Ink Cartridges  and will continue giving excellent image quality
results even if the Ink Cartridges are low on ink.
If you notice a decline in print  quality such as lines or dots mi ssing from text/graphics, go to
Troubleshooting Print Quality Problems on page 36.
Available Printheads
Printhead TypePart number
HP 70 Matte Black & CyanC9404A
HP 70 Light Magenta & Light CyanC9405A
HP 70 Magenta & YellowC9406A
HP 70 Photo Black & Light Gray C9407A
General Information About the Ink Supplies
For optimum results from the printer and modular  ink delivery system always follow these guidelines
when handling the ink supplies:
● Always install the Ink Cartridges and Printheads before the expiration date, which is on the
packaging.
● Install Ink Cartridges and Printheads in their color-coded slots.
● Follow the instructions on the front pa
nel of the Printer during installation.
● Avoid unnecessary removal of the 
Ink Cartridges and Printheads.
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							●When turning off the Printer always use the power Off button on the front panel. The Printheads
are then stored correctly which pr
events them from drying out.
● The Ink Cartridges should never be removed while the printer is printing. They should only be
removed when the printer is ready for you to replace them. The front panel will guide you through
the removal and installation procedure.
General Precautions When
 Handling Ink Supplies
Use the following precautions when handling Ink Supplies:
NOTE:Do not touch, wipe or attempt to clean the pr inthead nozzles. This can damage the printhead.
●Handle the ink supplies with care. In particular the Printhead, which is a high precision device and
must be handled carefully.
● Do not touch the Printhead nozzles.
● Do not put the Printhead down on the nozzles.
● Do not be rough when handling the Printheads. Always set them down gently.
● Do not drop the Printheads.
● Proper handling will assure optimum performance throughout the Printhead life.
● Do not touch the end of the Ink Cartridge which is inserted into the printer as there may be a small
amount of ink on the connection.
● Avoid storing partially used 
Ink Cartridges on their ends.
When Should You Replace the Ink Supplies?
When to change the ink supplies is mostly deter mined by you with guidance from the front panel. In
conjunction with the messages displayed in the fr ont panel and the message explanations in this
chapter, you will be able to choose for yourself wh en is the right time to change the ink supplies.
The Printer will also display the ink  level and will tell you when the ink supply is low on ink. This means
you have constantly updated information about the ink supplies.
Ink Cartridge Levels, Information, and Replacement
Ink Cartridge Levels
The front panel displays Ink Levels  shown as level bars. These bars represent how much ink is remaining
in the Ink Cartridges: as ink is used up the bars get shorter in length.
There are two methods for checking the ink levels of your Ink Cartridges.
“View Ink Levels” Direct Access Key
● Pressing the “
View ink levels ” direct access key on  the Front Panel will immediately show you the
ink levels. For more in formation about direct access keys, refer 
Using the Front Panel on page 3.
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							“View Ink Levels” from the ink menu
●Choosing the 
View ink levels  options from the Ink menu will imme diately show you the ink levels:
Obtaining Ink Cartridge Information
1.Scroll to the  Ink Menu icon and press  OK
2.In the Ink Menu submenu, scroll to  Ink cartridge information and press OK
3.In the Ink cartridge information  submenu, scroll to the Ink Cartridge that you want information
on and press  OK.
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							4.The front panel displays information on the selected Ink Cartridge. Use the  Arrow keys to scroll
through the information.
The information supplied is:
● The make of the Ink Cartridge.
● The product number of the Ink Cartridge.
● The serial number of the Ink Cartridge.
● The current status of the Ink Cartridge.
● The current ink level of the 
ink cartridge in milliliters.
● Original capacity of the 
ink cartridge in milliliters.
● The manufacturer of the Ink Cartridge (hp is recommended).
● The current warranty status of the Ink Cartridge.
Changing an Ink Cartridge
There are two occasions when you need to remove an ink cartridge:
●The ink cartridge is very low and you want to repl
ace it with a full cartridge for unattended printing
(you can use up the remaining ink in the first cartridge at a more convenient time).
● The ink cartridge is empty or faulty, and yo
u must replace it to continue printing.
NOTE:Do not try to remove an ink cartridge while prin ting. Remove an ink cartridge only if you are
ready to insert another one.
Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from
moving.
Change an ink cartridge using the following procedure:
1. Scroll to the Ink Menu   icon and press OK.
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							2.In the Ink Menu  submenu, scroll to Replace ink cartridges  and press OK.
3. The front panel displays the status of the Ink Cartridges.
4.Press  OK to continue.
5. Open the relevant Ink Cartridge cover for the Ink Cartridge you want to replace.
6. Pull the required Ink Cartridge straight up to remove it from the printer.
7. The front panel indicates the missing Ink Cartridge.
8.Before removing the cartridge from its wrapping, shake it vigorously.
9. Unwrap the new ink cartridge, find the label identifyi ng the ink color. Check that the letter or letters
marking the empty slot, matches the lett er or letters on the cartridge label.
10. Insert the ink cartri dge into its slot.
11. Push the cartridge into the slot until it snaps into position. You should hear a beep and see
confirmation that the cartridge has been inserted.
12.When all cartridges have been inserted, close the cover.
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							Printhead Information, Replacement and Alignment
Obtaining Printhead Information
1.Scroll to the Ink Menu  icon and press OK.
2. In the  Ink Menu  submenu, scroll to  Printhead information  and press OK.
3. In the  Printhead Information  submenu, scroll to the Printhead that you want information on and
press  OK.
4. The front panel displays information on the selected Printhead.
The information supplied is:
●The make of the printhead.
● The product number of the Printhead.
● The serial number of the Printhead.
● The current status of the printhead.
● How much ink has been fired (consumed) by the printhead.
NOTE:
It is possible for a printhead to consume more than one Ink Cartridge.
●The current warranty status of the Printhead.
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							Changing a Printhead
1.Scroll to the  Ink Menu  icon and press  OK.
2. In the Ink Menu   submenu, scroll to  Replace printheads  and pressOK .
3.The printer moves the Carriage to the co rrect position to replace Printheads.
NOTE:If the carriage is left in the removal position  for more than three minutes without inserting
or removing any printheads, it will try to move ba ck to its normal position at the right-hand end.
4.When the carriage has stopped moving, the front panel display will prompt you to open the window
and lift the carriage cover.
5.Open the window.
6. Lift the Carriage cover to access the printheads.
7.Lift the blue handle and pull the Printhead straight up out of the Carriage.
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