HP Z5200 Owners Manual
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HP Designjet Z5200ps GP Photo Printer - Service Manual
For HP Internal Use Only ©Copyright Hewlett-Packard Company 2010 This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. First Edition, May 2010
Notices Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.WARNING!The procedures described in this manual are to be performed by HP-qualified service personnel only. Electrical Shock Hazard Serious shock hazar d leading to death or injury may result if you do not take the following precautions: ● Ensure that the ac power outlet (mains) has a protective earth (ground) terminal. ● Disconnect the Printer from the power source prior to performing any maintenance. ● Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure. Electrostatic Discharge Refer to the beginning of Diagnostic Menu on page 73 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. WARNING! The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met. CAUTION: The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met. Content Management Department, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain ENWW iii
Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: ● HP Designjet Z5200 Photo Printer 44 inch (Model CQ113A) For information about using this product, refer to the corresponding User and Quick Reference Guides. Readership The procedures described in this Service Manual are to be performed by HP Certified service personnel only. Part Numbers Part Numbers for Printer options, accessories and service parts are located in Parts and Diagrams on page 151. Conventions A small arrow indicates a link to other parts of the Service Manual where you can find information related to the topic you are consulting. ENWW v
Table of contents 1 Ink Supplies Troubleshooting & Print QualityIntroduction .................................................................................................................. ......................... 2 Troubleshooting System Error Codes ............................................................................................ ...... 2 Performing a Service Test on a fa iled Assembly ................................................................................ .. 2 Performing the Necessary Service Calibrati ons ................................................................................. .. 2 Solving Ink Supplies Problems ................................................................................................. ............ 3 Solving Print Quality Problems ................................................................................................ ............. 3 Using the Front Panel ......................................................................................................... .................. 3 The Printer does not Power ON ................................................................................................. .......... 4 The Printer Continuously Rejects Printheads ................................................................................... .... 4 What to do if the Front Panel is blank ........................................................................................ .......... 5 Cover Sensors are not Working ................................................................................................. .......... 6 The Line Sensor has Problems Detecting Media ................................................................................. 6 Problems with Color Accuracy .................................................................................................. ........... 6 Troubleshooting Media Jams/Printhead Crashes ................................................................................ 6 Banding at variable extreme environmental conditions ........ ................................................................ 7 Worm marks on HP Coated media with light area fills ......................................................................... 7 Solving Media-Handling Problems ............................................................................................... ........ 7 What to do when plastic parts on the Media Basket become damaged du ring printer setup ............... 8 Solving Ink Supplies problems ................................................................................................. ............ 9 Ink Cartridges ................................................................................................................ ...... 9 Available Ink Cartridges ...................................................................................................... . 9 Printheads .................................................................................................................... ...... 10 Available Printheads .......................................................................................................... 10 General Information About the Ink Supplies ...................................................................... 10 General Precautions When Handling Ink Supplies ............................................................ 11 When Should You Replace the Ink Supplies? ................................................................... 11 Ink Cartridge Levels, Information, and Replacement ......................................................................... 11 Ink Cartridge Levels .......................................................................................................... . 11 Obtaining Ink Cartridge Information ................................................................................... 12 Changing an Ink Cartridge ................................................................................................. 13 Printhead Information, Replacement and Alignment ........... ............................................................... 15 Obtaining Printhead Information ........................................................................................ 15 Changing a Printhead ........................................................................................................ 1 6 Aligning Printheads ........................................................................................................... . 18 Ink Cartridge and Printhead Status Messages ................................................................................... 20 Ink Cartridge Status Messages .......................................................................................... 20 ENWW vii
Printhead status messages ............................................................................................... 20 Solving Ink Supplies Problems ................................................................................................. .......... 21 You Cannot Insert the Ink Cartridge Into the Printer .......................................................... 21 You Cannot Insert the Printhead Into the Printer ............................................................... 21 The front panel says to reset or replace a printhead ......................................................... 21 Maintaining and Cleaning the Printheads ....................................................................................... .... 22 Clean the printheads .......................................................................................................... 22 Flex Contacts Cleaning Tool .............................................................................................. 22 Print Quality ................................................................................................................. ....................... 23 Print Quality Troubleshooting Actions ................................................................................ 23 The Service Image Quality Diagnostic Print .................................................................................... ... 24 What is the Service Image Quality Diagnostic Print? ........................................................ 24 Considerations for Printing the Diagnostic Print ................................................................ 24 Printing the Diagnostic Print .............................................................................................. 24 Reading the Diagnostic Print Results ................................................................................................. 25 Diagnostic Part 1: Printhead Reliability .............................................................................. 25 Diagnostic Part 2: Printhead Alignment ............................................................................. 26 Diagnostic Part 3: Printheads & Paper Advance ............................................................... 28 No Printing Defects Found in t he Diagnostic Print ............................................................. 29 The Advanced Diagnostic Prints ................................................................................................ ........ 29 What are the Advanced Diagnostic Prints? ....................................................................... 29 Printing the Advanced Diagnostics Print ............................................................................ 30 Reading the Advanced diagnostic Print Results ................................................................................ 30 Paper Advance ................................................................................................................. . 30 Printhead Alignment .......................................................................................................... 33 Nozzle Health ................................................................................................................. ... 34 Force Drop Detection ......................................................................................................... 35 Troubleshooting Print Quality Problems ........................................................................................ ..... 36 Print Quality General Advi ce .............................................................................................. 36 Horizontal Lines Across the Image (Banding) ................................................................... 36 Lines are Missing, Too Thin, or To o Thick ......................................................................... 37 Problems with Stepped Lines ............................................................................................ 37 Lines are Printed Double or in Wrong Colors .................................................................... 38 Lines are discontinuous ..................................................................................................... 3 8 Lines are Blurred (Ink Bleeds from Lines) ......................................................................... 39 Problems with Graininess .................................................................................................. 39 Paper is not Flat ............................................................................................................. .... 40 Print Scuffing or Scratching wh en Touched ....................................................................... 41 Ink marks on the paper ...................................................................................................... 4 1 Problems with the Edges of objects ................................................................................... 42 Bronzing ...................................................................................................................... ....... 42 Black and white prints do not look neutral ......................................................................... 43 Horizontal lines at the end of a cut sheet print ................................................................... 43 Vertical lines of different colors .......................................................................................... 4 3 White spots on the print ..................................................................................................... 43 Problems with Color Accuracy ........................................................................................... 43 Output Only Contains a Partial Print .................................................................................. 44 viii ENWW