Dell 1355cn User Guide

							Troubleshooting489
The top margins is incorrect
2Check the crease. Is the crease within 30 mm of 
the four edges of the envelope?This type of 
crease is 
considered 
normal. Your 
printer is not at 
fault.If the envelope 
is 220 mm or 
longer (C5 or 
Envelope#10), 
go to action 3a. 
If the envelope 
is shorter than 
220 mm 
(Monarch or 
DL), go to 
action 3b.
3a
Does the envelope have a flap on the long edge? The envelope is 
Envelope#10. 
Go to 4b.The envelope 
is C5. Go to 
action 4a.
3bLoad the envelope long edge feed in the MPF 
with the flap open and facing up. For details, 
see When Loading Envelope#10, DL, or 
Monarch on page 207.
Is the problem recovered?The task is 
complete.Go to action 
4b.
4aLoad the envelope in the MPF with the flap 
open and facing up. For details, see When 
Loading C5 on page 208.
Is the problem recovered?The task is 
complete.Contact Dell.
4bUse a different size envelope.
Is the problem recovered?The task is 
complete.Contact Dell. Action Yes No
 
						

							490Troubleshooting
Color registration is out of alignment
Action Yes No
1Ensure that the margins are set correctly on the 
application being used.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1Execute auto color registration adjustment.
1Launch the Tool Box, and click Registration 
Adjustment
 on the Printer Maintenance tab.
2Click the Start button next to Auto Correct.
Is the problem recovered?The task is 
complete.Go to action 2.
2Clean the CTD sensor.
1Clean the CTD sensor. See Cleaning the 
Color Toner Density (CTD) Sensor on 
page 448.
2Launch the Tool Box, and click Registration 
Adjustment
 on the Printer Maintenance tab.
3Click the Start button next to Auto Correct.
Is the problem recovered?The task is 
complete.Go to action 3.
 
						

							Troubleshooting491
Protrudent / Bumpy paper
3Print the color registration chart and manually 
correct the color registration. 
1Click Registration Adjustment on the Printer 
Maintenance
 tab.
2Click the Start button next to Print Color 
Regi Chart
.
The color registration chart is printed.
3Adjust till all straight lines are at the value of 
0. See Adjusting Color Registration on 
page 450 for details.
4Click the Apply New Settings button.
5Click the Start button next to Print Color 
Regi Chart
 to print the color registration chart 
again.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1Clean up the fuser unit.
1Load one sheet of paper on the MPF, and then 
print a solid image all over paper.
2Load the printed sheet with the side to be 
printed on facing down, and then print a blank 
sheet of paper.
Is the problem recovered?The task is 
complete.Contact Dell. Action Yes No
 
						

							492Troubleshooting
Jam
 NOTE: In this section, some procedures that use the Tool Box can also be 
performed using the operator panel or Dell Printer Configuration Web Tool. For 
information on how to use the operator panel and Dell Configuration Web Tool, see 
Understanding the Printer Menus on page 359 and Dell Printer Configuration Web 
Tool on page 123.
Misfeed jam
Action Yes No
1 Remove the paper from the PSI, and then 
ensure that papers are properly inserted on the 
MPF.
Is the problem recovered?The task is 
complete.Proceed to the 
action 
corresponding 
to the type of 
the print media 
being used:
•Thick - 2a
• Thin - 2b
• Envelope - 
2c
If performing 
manual duplex 
printing, go to 
action 2d. 
If using paper 
other than the 
above or if not 
performing 
duplex 
printing, go to 
action 2e.
2a Use thick paper that is 216 gsm or less.
Is the problem recovered?The task is 
complete.Go to action 
3a.
2b Use thin paper that is 60 gsm or more.
Is the problem recovered?The task is 
complete.Go to action 
3a.
 
						

							Troubleshooting493
Multi-feed jam
2c Ensure that the envelope is properly loaded in 
the MPF as instructed in Loading an Envelope 
in the Multipurpose Feeder (MPF) on 
page 207.
Is the problem recovered?The task is 
complete.Go to action 
3b.
2d Ensure that the print media is not curled.
Is the problem recovered?The task is 
complete.Go to action 
3a.
2e Is the print media damp? Go to action 
3c.Go to action 
3a.
3a Fan the print media.
Is the problem recovered?The task is 
complete.Go to action 
3b.
3b If the envelope is deformed, correct it or use 
another envelope.
Is the problem recovered?The task is 
complete.Go to action 
3a.
3c Turn over the print media.
Is the problem recovered?The task is 
complete.Go to action 4.
4 Use print media that is not damp.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1 Remove the paper from the PSI, and then 
ensure that papers are inserted properly in the 
MPF.
Is the problem recovered?The task is 
complete.Go to action 2.
2 Is the print media damp? Go to action 
3a.Go to action 
3b.
3a Use print media that is not damp.
Is the problem recovered?The task is 
complete.Go to action 
3b. Action Yes No
 
						

							494Troubleshooting
A document jam occurs in the ADF if scanning of multiple-sheet document 
is cancelled while scanning is in progress.
Copy Problem
Fax Problems
3b Fan the print media.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1 Clear the jam. See Clearing Paper Jams From 
the ADF on page 461.
Is the problem recovered?The task is 
complete.Contact Dell.
Problem Action
A document loaded in the 
ADF cannot be copied.Ensure that the ADF cover is firmly closed. 
Problem Action
The printer is not working, 
there is no display and the 
buttons are not working.Unplug the power cord and plug it in again. 
Ensure that there is power to the electrical receptacle. 
No dial tone sounds. Check that the phone line is connected properly. See 
Connecting the Telephone Line on page 48. 
Check that the phone socket in the wall is working by 
plugging in another phone.  Action Yes No
 
						

							Troubleshooting495
The numbers stored in the 
memory do not dial correctly.Ensure that the numbers are stored in the memory 
correctly. 
Print a Address Book list. 
The document does not feed 
into the printer.Ensure that the document is not wrinkled and you are 
putting it in correctly. Check that the document is of 
the right size, not too thick or thin. 
Ensure that the ADF cover is firmly closed. 
Faxes are not received 
automatically.The FAX mode should be selected. 
Ensure that there is paper in the PSI or MPF. 
Check to see if the display shows Memory Full.
The printer does not send 
faxes.Sending should show up on the display. 
Check the other fax machine you are sending to, to see 
if it can receive your fax. 
The incoming fax has blank 
spaces or is received in poor-
quality.The fax machine sending you the fax may be faulty. 
A noisy phone line can cause line errors. 
Check your printer by making a copy. 
The toner cartridge may be empty. Replace the toner 
cartridge. For details, see Replacing Toner Cartridges 
on page 441. 
Some of the words on an 
incoming fax are stretched.The fax machine sending you the fax had a temporary 
document jam. 
There are lines on the 
documents you send.Check your scan glass for marks and clean it. See 
Cleaning the Scanner on page 454. 
The printer dials a number, 
but the connection with 
another fax machine fails.The other fax machine may be turned off, out of paper, 
or cannot answer incoming calls. Speak with the other 
machine operator and ask her/him to sort out the 
problem. 
Documents are not stored in 
the memory.There may not be enough memory to store the 
document. If the display shows a Memory Full 
message, delete any documents you no longer need 
from the memory and then restore the document, or 
wait for the job in progress (e.g., a fax transmission or 
reception) to complete. Problem Action
 
						

							496Troubleshooting
Scanning Problems
Blank areas appear at the 
bottom of each page or on 
other pages, with a small 
strip of text at the top.You may have chosen the wrong paper settings in the 
user option setting. See Print Media Guidelines on 
page 189.
The printer will not send or 
receive faxes.Ensure that the country code is set correctly under 
(Menu)  
System Admin Menu  Fax 
Settings
  Country.
Check that the phone line is connected properly. See 
Connecting the Telephone Line on page 48.
An error often occurs during 
a fax transmission or 
reception.Reduce the modem speed under (Menu)  
System  Admin Menu  Fax Settings  
Modem Speed.
Problem Action
The scanner does not work. Ensure that you place the document to be scanned 
face down from the document feeder glass, or face up 
in the ADF. 
There may not be enough available memory to hold 
the document you want to scan. Try the Prescan 
function to see if that works. Try lowering the scan 
resolution rate. 
Check that the USB cable is connected properly. 
Ensure that the USB cable is not defective. Switch the 
cable with a known good cable. If necessary, replace the 
cable.
Check that the scanner is configured correctly. Check 
the application you want to use to make certain that 
the scanner job is being sent to the correct port.  Problem Action
 
						

							Troubleshooting497
The printer scans very slowly. Graphics are scanned more slowly than text when 
using the Scan to E-mail or Scan to Network feature. 
Communication speed becomes slow in scan mode 
because of the large amount of memory required to 
analyze and reproduce the scanned image. 
Scanning images at a high resolution takes more time 
than scanning at a low resolution.
Document misfeeds or 
multiple feeds occur in the 
Automatic Document Feeder 
(ADF).Ensure that the document’s paper type meets the 
specifications for the printer. See Supported Paper 
Types on page 198 for more information.
Check whether the document is properly loaded in the 
ADF.
Ensure that the document guides are adjusted 
properly.
Ensure that the number of document sheets do not 
exceed the maximum capacity of the ADF.
Ensure that the document is not curled.
Fan the document well before loading it in the ADF.
Vertical stripes appear on the 
output when scanned using 
the ADF.Clean the ADF glass.
See Cleaning the Scanner on page 454.
A smear appears at the same 
location on the output when 
scanned using the document 
glass.Clean the document glass.
See Cleaning the Scanner on page 454.
Images are skewed. Ensure that the document is loaded straight in the 
ADF or on the document glass.
Diagonal lines appear jagged 
when scanned using the 
ADF.If the document uses thick media, try scanning it from 
the document glass. Problem Action
 
						

							498Troubleshooting
The printer does not properly 
transfer scan data to a 
specified destination via the 
Scan to E-mail or Scan to 
Network feature. Check if the following settings have been set correctly 
on the Dell Printer Configuration Web Tool.
Scan to Network
Check the following settings under Address Book  
Server Address:
• Server Address
•Share Name
•Server Path
•Login Name
• Login Password
Scan to E-mail
Check the following setting under Address Book  
Fax /E - Mail :
• E-Mail Address
Cannot scan using WIA on a 
Windows Server 2003 
computer.Enable WIA on the computer.
To  e n a b l e  W I A :  
1Click Start, point to Administrative Tools, and then 
click 
Services.
2Right-click Windows Image Acquisition (WIA), and 
then click 
Start.
Cannot scan using TWAIN 
or WIA on a Windows Server 
2008 or Windows Server 
2008 R2 computer.Install the Desktop Experience feature on the 
computer.
To install Desktop Experience:
1Click Start, point to Administrative Tools, and then 
click 
Server Manager.
2Under Features Summary, click Add Features.
3Select the Desktop Experience check box, click Next, 
and then click 
Install.  
4Restart the computer.
Problem Action