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Dell 1355cn User Guide

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    							Clearing Jams469
    4Lower the fuser release levers to their original position.
    5Close the rear cover.
     
    						
    							470Clearing Jams
    Clearing Paper Jams From the Output Tray
     CAUTION: Before performing any of the following procedures, read and follow 
    the safety instructions in your Product Information Guide.
     
    CAUTION: To prevent electric shock, always turn off the printer and disconnect 
    the power cable from the grounded outlet before performing maintenance.
     
    CAUTION: To avoid burns, do not clear paper jams immediately after printing. The 
    fuser becomes extremely hot during use.
     
    NOTE: To resolve the error displayed on the operator panel, you must clear all print 
    media from the print media path.
    1Push the rear cover release handle and open the rear cover.
     
    						
    							Clearing Jams471
    2Lift up the fuser release levers.
    3Remove any paper jammed from the back of the printer. If no paper is 
    found in the paper path, face the front of the printer and check the output 
    tray.
     
    						
    							472Clearing Jams
    4Lift and open the scanner unit.
    5Remove any paper jammed out of the output tray. 
     
    						
    							Clearing Jams473
    6Lower and close the scanner unit.
    7Lower the fuser release levers to their original position.
     
    						
    							474Clearing Jams
    8Close the rear cover.
     
    						
    							475
    Troubleshooting
     
    						
    							Troubleshooting477
    27
    Troubleshooting
    Basic Printer Problems
    Some printer problems can be easy to resolve. If a problem occurs with your 
    printer, check each of the following:
    • The power cable is connected to the printer, and to a properly grounded 
    electrical outlet.
    • The printer is turned on.
    • The electrical outlet is not turned off at any switch or breaker.
    • Other electrical equipment plugged into the outlet is working.
    • When your printer is connected to the network with the Ethernet cable, 
    the USB cable is not connected between the printer and the computer.
    • When your printer is connected to the computer with the USB cable, the 
    Ethernet cable is not connected between the printer and the network.
    If you have checked all of the above and still have a problem, turn off the 
    printer, wait for 10 seconds, and then turn on the printer. This often fixes the 
    problem.
    Display Problems
    Problem Action
    After the printer is turned 
    on, the display on the 
    operator panel is blank, keeps 
    showing the DELL logo, or 
    the back light is not lit.
    • Turn off the printer, wait for 10 seconds, and turn on 
    the printer.
    • Self Test Message appears on the operator panel. 
    When the test is completed, 
    Ready is displayed.
     
    						
    							478Troubleshooting
    Printing Problems
    Menu settings changed from 
    the operator panel have no 
    effect.Settings in the software program, the printer driver, or 
    the printer utilities have precedence over the settings 
    made on the operator panel.
    Change the menu settings from the printer driver, the 
    printer utilities, or the software program instead of the 
    operator panel.
    Problem Action
    Job did not print or incorrect 
    characters printed.Ensure that 
    Ready appears on the operator panel 
    before you send a job to print.
    Ensure that print media is loaded in the printer.
    Verify that you are using the correct printer driver.
    Ensure that you are using the correct Ethernet or USB 
    cable and that it is securely connected to the printer.
    Verify that the correct print media size is selected.
    If you are using a print spooler, verify that the spooler 
    has not stalled.
    Check the interface of your printer from the 
    Admin 
    Menu
    .
    Determine the host interface you are using. Print a 
    device settings page to verify that the current interface 
    settings are correct. Refer to Printing a System 
    Settings Page on page 232 for details on how to print 
    a device settings page. Problem Action
     
    						
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