Dell 1355cn User Guide

							Troubleshooting479
Print media misfeeds or 
multiple feeds occurEnsure that the print media you are using meets the 
specifications for your printer. See Supported Paper 
Sizes on page 196 for more information.
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the width and length guides are adjusted 
correctly.
Ensure that the PSI is securely inserted.
Do not overfill the print media sources.
Do not force print media into the Priority Sheet 
Inserter (PSI) or the Multipurpose Feeder (MPF) 
when you load it. Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the 
type of print media you are using. See Loading Print 
Media on page 201 for more information.
Turn the print media over or around and try printing 
again to see if feeding improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream 
before loading the print media.
Load a print media source only when it is empty.
The envelope is creased after 
printing.Ensure that the envelope is loaded as instructed in 
Loading Print Media in the Multipurpose Feeder 
(MPF) on page 202 or Loading Print Media in the 
Priority Sheet Inserter (PSI) on page 211.
Page breaks in unexpected 
places.Increase the setting for Time-Out in the Printer 
Settings menu in the Dell Printer Configuration Web 
To o l.
Print media does not stack 
neatly in the output bin.Turn the print media stack over in the PSI and MPF. Problem Action
 
						

							480Troubleshooting
Print Quality Problems
 NOTE: In this section, some procedures that use the Tool Box can also be 
performed using the operator panel or Dell Printer Configuration Web Tool. For 
information on how to use the operator panel and Dell Configuration Web Tool, see 
Understanding the Printer Menus on page 359 and Dell Printer Configuration Web 
Tool on page 123.
The output is too light
Printer does not duplex 
pages.Select Flip on Short Edge or Flip on Long Edge from 
the Duplex menu on the Pa p e r / O u t p u t tab in the 
printer driver.
Action Yes No
1The toner cartridges may be low or need to be 
replaced. Confirm the amount of toner in each 
toner cartridge. 
1Check the toner level in the Status tab in the 
Status Monitor.
2Replace the toner cartridges as necessary.
Is the problem recovered?The task is 
complete.Go to action 2.
2Verify that the print media is not damp and the 
correct print media is used. See Supported 
Paper Sizes on page 196. If not, use the print 
media recommended for the printer.
Is the problem recovered?The task is 
complete.Go to action 3. Problem Action
 
						

							Troubleshooting481
Toner smears or print comes off/Stain on back side
3Verify that the Paper Type setting in the printer 
driver matches the print media you loaded.
1On the Pa p e r / O u t p u t tab in Printing 
Preferences
 of the printer driver, check the 
Paper Type setting.
2Load dry (not damp) and corrected print 
media, and then click 
Print Test Page in 
Properties of the printer driver.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1The print media surface may be uneven. Try 
changing the Paper Type setting in the printer 
driver. For example, change the plain paper to 
thick.
1On the Pa p e r / O u t p u t  tab in Printing 
Preferences of the printer driver, change the 
Pa p e r  Ty p e  setting.
Is the problem recovered?The task is 
complete.Go to action 2.
2Verify that the correct print media is being 
used. See Supported Paper Sizes on page 196. 
If not, use the print media recommended for 
the printer.
Is the problem recovered?The task is 
complete.Go to action 3. Action Yes No
 
						

							482Troubleshooting
Random spots/Blurred images
3Adjust the fuser temperature.
1Launch the Tool Box, and click Adjust Fuser 
on the 
Printer Maintenance tab.
2Adjust the fixing temperature by turning up 
the value for your printing media.
3Click Apply New Settings.
4Click close box to exit Tool Box.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1Ensure that the toner cartridges are installed 
correctly. See 
Installing a Toner Cartridge on 
page 442.
Is the problem recovered?The task is 
complete.Go to action 2.
2If you use non-Dell brand toner cartridges, 
install Dell brand toner cartridges.
Is the problem recovered?The task is 
complete.Go to action 3. Action Yes No
 
						

							Troubleshooting483
The entire output is blank
If this trouble comes out, contact Dell.
Streaks appear on the output
If this trouble comes out, contact Dell.
3Clean up the fuser unit.
1Load one sheet of paper on the MPF, and then 
print a solid image all over paper.
2Load the printed sheet with the side to be 
printed on facing down, and then print a blank 
sheet of paper.
Is the problem recovered?The task is 
complete.Contact Dell. Action Yes No
 
						

							484Troubleshooting
Pitched color dots
If this trouble comes out, contact Dell.
Vertical blanks
Action Yes No
1Clean inside the printer and performing test 
print.
1Clean inside the printer by using the cleaning 
rod. See Cleaning Inside the Printer on 
page 444.
2Click Print Test Page in Properties of the 
printer driver.
Is the problem recovered?The task is 
complete.Contact Dell.
 
						

							Troubleshooting485
Ghosting
Action Yes No
1Adjust the transfer bias.
1Launch the Tool Box, and click Chart Print on 
the 
Diagnosis tab.
2Click the Ghost Configuration Chart button.
The ghost configuration chart is printed.
3Launch the Tool Box, and click BTR Refresh 
Mode
 on the Printer Maintenance tab.
4Check the check box next to On, and then 
click 
Apply New Settings.
5Click Chart Print on the Diagnosis tab.
6Click the Ghost Configuration Chart button.
The ghost configuration chart is printed.
Is the problem recovered?The task is 
complete.Go to action 2.
2The print media surface may be uneven. Try 
changing the Paper Type setting in the printer 
driver. For example, change the plain paper to 
thick.
1On the Pa p e r / O u t p u t tab in Printing 
Preferences
 of the printer driver, change the 
Paper Type setting.
Is the problem recovered?The task is 
complete.Go to action 3.
 
						

							486Troubleshooting
Fog
3Adjust the fuser temperature.
1Launch the Tool Box, and click Adjust Fuser 
on the 
Printer Maintenance tab.
2Adjust the fixing temperature by turning up 
the value for your printing media.
3Click Apply New Settings.
4Click close box to exit Tool Box.
Is the problem recovered?The task is 
complete.Go to action 4.
4If you use non-recommended print media, use 
the print media recommended for the printer.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1Is the whole page printed light? Contact Dell. Go to action 2.
2Start Clean Developer.
1Launch the Tool Box, and click Clean 
Developer on the Diagnosis tab.
2Click the Start button.
Is the problem recovered?The task is 
complete.Contact Dell. Action Yes No
 
						

							Troubleshooting487
Bead-Carry-Out (BCO)
Auger mark
Action Yes No
1If the printer is installed in a high altitude 
location, set the altitude of the location.
1Launch the Tool Box, and click Adjust 
Altitude
 on the Printer Maintenance tab.
2Select the value close to the altitude of the 
location where the printer is installed.
Is the problem recovered?The task is 
complete.Contact Dell.
 
						

							488Troubleshooting
Wrinkled/Stained paper
Action Yes No
1The toner cartridges may be low or need to be 
replaced. Confirm the amount of toner in each 
toner cartridge.
1Check the toner level in the Status tab in the 
Status Monitor.
2Replace the toner cartridges as necessary.
Is the problem recovered?The task is 
complete.Contact Dell.
2Start Clean Developer.
1Launch the Tool Box, and click Clean 
Developer on the Diagnosis tab.
2Click the Start button.
Is the problem recovered?The task is 
complete.Contact Dell.
Action Yes No
1Verify that the correct print media is being 
used. See Supported Paper Sizes on page 196 
and Print Media Guidelines on page 189. If 
not, use the print media recommended for the 
printer.
Is the problem recovered?The task is 
complete.If printing on 
an envelope, go 
to action 2.
If printing on 
print media 
other than 
envelopes, 
contact Dell.