Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 3. System Features
576-13-700 DBS 576 (USA), Revised 6/11/98  61
DID Day/Night Ringing
Incoming DID calls can be set to ring at day destinations when the system is in day mode and ring at 
night destinations when the system is in night mode.
Hardware Requirements
•N/A
Related Programming
• FF1-4: DID Day Destination
• FF1-4: DID Night Destination
Considerations
•N/A
DID Day/Night Busy/Delayed Ringing
DID Day/Night Busy/Delayed Ringing causes an incoming DID call to a busy primary extension to 
ring at a designated extension or extensions. DID Busy/Delayed Ringing also causes an incoming 
DID call that is unanswered at a primary extension within a certain period of time, to ring at a 
designated extension or extensions. Separate ring destinations are available for day and night modes.
DID Busy/Delayed Ringing is also available for hunt group pilot numbers. However, when the 
Queuing Timer expires, the call leaves the hunt group and is forwarded to the DID Busy/Delayed 
Ringing destination.
Hardware Requirements
•N/A
Related Programming
• FF1-4: DID Day Busy/Delayed Destination
• FF1-4: DID Night Busy/Delayed Destination
• FF5-0-02: Queuing Timer
Considerations
• Call Forwarding takes priority over DID Busy/Delayed Ringing
• If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DID 
Busy/Delay Ringing destination. (See “DID Day/Night Busy/Delayed Ringing” on page 61.)
Busy Lamp Field Ringing
Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to ring on those 
keys.
Hardware Requirements
•N/A
Related Programming
• FF4: FF Key Assignment 
						

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Chapter 3. System Features Section 700 - Operation
Considerations
• ISDN phones may not set BLF ringing.
• For more information on BLF ringing, see “Line Appearances” on page 163.
Busy Lamp Field Delayed Ringing
Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to delay ring on 
those keys. 
Hardware Requirements
•N/A
Related Programming
• FF4: FF Key Assignments
Considerations
• ISDN phones may not set BLF ringing.
• For more information on BLF ringing, see “Line Appearances” on page 163.
Slide Ringing
CPC-96, CPC-288, and CPC-576 Version 1.0
Similar to Delayed Ringing, Slide Ringing allows an alternate position to answer calls. If a call is not 
answered within a slide ringing time period, the call can be set to ring at another phone with that trunk 
key.
One possible use for Slide Ringing is in an office with a common secretary. A non-ringing FF key can 
be assigned for each CO trunk used by the group. If a call is not answered within the slide ringing 
timer, the call will ring the common secretary.
Hardware Requirements
•N/A
Related Programming
• FF11-02: Slide/Alarm Ringing Timer
• FF2: Trunk setting (Slide Ringing)
• FF4: FF Key Assignment (Direct Line Key)
Considerations
•N/A
Alarm Ringing
Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a 
predetermined time. This can be very useful in alerting others to pick up unanswered calls.
Hardware Requirements
•N/A 
						

							Section 700 - Operation Chapter 3. System Features
576-13-700 DBS 576 (USA), Revised 6/11/98  63
Related Programming
• FF2: Trunk Programming (Alarm Ringing)
• FF11-02: Slide/Alarm Ringing Timer
Considerations
• If slide ringing is enabled, it will override alarm ringing.
SSD TRS Override
Description
System Speed Dial (SSD) numbers may be used to outdial calls from extensions that otherwise have 
outgoing call restrictions (i.e., Toll Restriction Service [TRS]). 
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Station Message Detail Recording 
Description
Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls. SMDR 
records can be output to a printer or an external call accounting system.
Various types of information are reported on the SMDR record and each type of information occupies 
a set position in the SMDR format (See Figure 1 on page 64.) One type of information is the 
“condition code” which occupies the first position in the output format. This code specifies what type 
of call was made or received (e.g., DISA Incoming call [S] or Outgoing Network call [W]). However, 
condition codes are prioritized, and the type of call determines what code is displayed.
The following tables shows the priority of condition codes for outgoing calls and incoming calls.
Table 7.  Priority of outgoing call condition codes
PriorityCondition
 CodeDescription
HighestT or HT = Outgoing Transfer Call
H = Outgoing Hold Call
2nd FF = Call Forward Outside Call
3rdWW = Network Outgoing Call 
						

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Chapter 3. System Features Section 700 - Operation
For example, an outgoing call is an ARS Outgoing call (G) but it is also a transferred call. The SMDR 
data condition code will be T to indicate that the call was an Outgoing Transfer. (A transferred call’s 
condition code takes precedence over the type of call - ARS Outgoing call [G].)
Table 8.  Priority of incoming call condition codes
For example, an incoming call is a DID.DDI Incoming call (D), but it is also a transferred call. The 
SMDR data condition code will be t to indicate that the call was an Incoming Transfer call. (A 
transferred call’s condition code takes precedence over the type of call - DID.DDI Incoming call [D].)
Figure 1.  Output data format
 Condition Code: (
I: Incoming call / 
D: DID.DDI incoming call / 
h: Hold incoming call / 
N: 
Network incoming call / 
S:DISA incoming call / 
t: Transfer incoming call / 
O: Outgoing call [Non LCR] / 
F: Call forward outside call / 
G: ARS outgoing call / 
H: Hold 
outgoing call / 
L: LCR outgoing call / 
s: DISA outgoing call / 
T: Transfer outgoing call / 
W: 
Network outgoing call)
Call start time (MM=01 to 12 / DD=01 to 31 / HH=00 to 23 / MM=00 to 59 / SS=00 to 59)
Call duration time (HH=00 to 23 / MM=00 to 59 / SS=00 to 59)
CO user No. (extension line No.: 0 to 9999 / CO line No.: C1 to C576)
4thLL = LCR Outgoing Call
Lowest OO = Outgoing Call
PriorityCondition
 CodeDescription
Highesth or th = Incoming Hold
t = Incoming Transfer
2nd D, N, or SD = DID.DDI Incoming Call
N = Network Incoming Call
S = DISA Incoming Call
Lowest II = Incoming Call PriorityCondition
 CodeDescription

 	



 


H

 



 



H



	





1
2
3
4 
						

							Section 700 - Operation Chapter 3. System Features
576-13-700 DBS 576 (USA), Revised 6/11/98  65
CO line No. (CO line No.: 1 to 576 / When CO line is disconnected while the call is on hold: 
*1 to *576)
Dialed No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is 
hidden, * will appear instead of digits. * will stay with the call even if the call is transferred. 
For Format 2, an I Proceeds the digits if it is an incoming call.)
Accounting code (10 digits max.)
Verified Account code 
(Verified Account code table number V001 to V500)
Caller data (Format #2 only)
ISDN charge data (Format #2 only - originator number applies to ISDN only)
H  Carriage return line feed
Related Programming
• FF2: SMDR for Outbound Calls (for Analog, E&M Tie Line, and ISDN)
• FF2: SMDR for Inbound Calls (for Analog, E&M Tie Line, and ISDN)
• FF1-006: Serial Port Receive Data
• FF1-009: SMDR Output Format
Hardware Requirements
• A printer or external call accounting system is required to receive SMDR data.
Considerations
• A call must be answered to generate SMDR data (e.g., answered by Voicemail, call pickup, etc.)
• You can specify which type of SMDR data format is sent (i.e., either Format 1 or 2).
Toll Restriction Service 
Description
Toll Restriction Service (TRS) allows access levels, including the prohibition of long distance calls or 
after-hours calls, to be assigned to specific extensions or CO lines. This minimizes non-business 
related calls and reduces phone bills by only allowing long distance calls over designated lines.
TRS can be used in conjunction with Automatic Route Selection (ARS). 
• TRS classes are set on an extension and trunk basis. Up to 50 TRS classes can be assigned.
• Each TRS class is then assigned to a TRS level. This level is used as the basis for allowing or 
restricting calls.
• There are 10 TRS levels available: 0
 denies all calls, 1-8
 may be partially restrictive per 
assignments, and 9
 allows all calls.
• TRS can restrict the number of digits dialed (1 to 20 digits limit or no limit).
• TRS can restrict the use of System Speed Dials (SSDs) for out dialing on a TRS class basis; 
either no system speed dials or limit the range of SSDs.
5
6
7
8
9
10 
						

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Chapter 3. System Features Section 700 - Operation
• TRS can restrict the use of the star (*) or pound (#) digits on a TRS class basis.
The following calling restrictions are also available:
• Forced ARS Restriction (The ARS feature controls outside calls.)
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is 
possible; however, to program your System to allow SSD to override TRS.
• For more information on ARS/TRS, see the ARS/TRS Reference Manual.
Trunk Access Groups
Description
Trunks can be placed in trunk groups. When a trunk group is accessed, the System automatically 
selects an open trunk from the group.
Operation
To access a trunk group:
Hardware Requirements
•N/A
Related Programming
• FF1-3: MCO Access
Considerations
• Trunks can only appear in one trunk group.
• If Automatic Call Routing is enabled, the MCO access code (9 by default) automatically 
accesses the Automatic Route Selection (ARS) features.
Action Result
1.   Enter a trunk access code (default trunk group access codes 
are 9
 or 81
-84
). 
2.   Dial the phone number. 
						

							Section 700 - Operation Chapter 3. System Features
576-13-700 DBS 576 (USA), Revised 6/11/98  67
Virtual Port
Description
Virtual ports are not physical ports in the System. They are phantom or simulated ports used in the 
System to support:
• Virtual extension ringing
• Virtual floating hold
Up to 96 virtual ports may be assigned per cabinet. 
Virtual Port used for Virtual Extension
You can assign an actual extension number to a virtual port. You can then assign the extension number 
as any actual extension (incoming call settings and types, Station Class of Service (COS), tenant 
group, pickup group, etc.). You can also assign the virtual port to an FF key on one or more telephones 
and set to ring. Any call directed to the virtual port extension number will ring the assigned 
telephone(s).
Virtual extensions provide a mechanism for ringing multiple phones simultaneously. For instance, a 
Direct Inward Dialing (DID) entry can only be set to ring to one extension number. However, if the 
DID is set to ring a virtual extension and the virtual extension is assigned to ring keys on multiple 
extensions, the DID will ring the multiple extensions.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Virtual Port used for Floating Hold
You can assign a virtual port that is not assigned an extension number to be used for floating 
hold. The virtual port is assigned to an FF key. Calls can then be placed on hold on the virtual 
port FF key. Any extension that is assigned the same virtual port FF key can then pick up the 
held call. 
This can be used like a system park feature.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A 
						

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Chapter 3. System Features Section 700 - Operation
Voice Mail Integration (Third Party)
Description
The System supports third party Voice Mail systems with features such as:
• Answer Supervision for Voice Mail
• Call Forward ID Code for Voice Mail
• DID/DNIS/DDI ID Code for Voice Mail
• High Priority Message Waiting
• Message Key ID Code
Answer Supervision for Voice Mail
Description
This feature allows the DBS 576 to send an answer signal to third-party Voice Mail systems.
Without this feature a third-party Voice Mail cannot receive a signal indicating that a DBS 
DBS 576 extension has answered. In other words, to determine that the extension has 
answered, the Voice Mail system would have to wait until the extension stops receiving 
ringback tone. As a result, waiting for the ringback to stop often delays connection times for 
calls from Voice Mail to extensions. By sending an answer signal, this feature provides 
quicker response time between the DBS 576 and the Voice Mail system.
Hardware Requirements
• AEC Port
Related Programming
• FF1-0 23: Voice Mail Answer Supervision ID Code
• FF3-0: SLT Voice Mail Connection
• FF1-101: DTMF ON/OFF Pattern 2
Considerations
• The digits used for the answer signal code are determined by the requirements of the Voice Mail 
system.
• The answer code may be up to 4 characters and consist of the characters 0 - 9, *, #, and pause.
• If the called extension does not answer and is forwarded to Voice Mail, the DBS 576 sends a Call 
Forward ID code back to the Voice Mail system.
• During transmission of the answer signal code, other DTMF digits and functions from the DBS 
576 extension are ignored.
• The Voice Mail port must be assigned as a Voice Mail port connection.
• The DTMF pattern is set as pattern 2.
Call Forward ID Code for Voice Mail
Call Forward ID Code for Voice Mail allows you to call forward to a third-party Voice Mail system. 
The ID Code sends the digits that are required by the Voice Mail to identify the System extension.  
						

							Section 700 - Operation Chapter 3. System Features
576-13-700 DBS 576 (USA), Revised 6/11/98  69
Operation
To set a Call Forward ID Code for Voice Mail:
To clear the ID Code:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
DID/DNIS/DDI Voice Mail ID Code
DID/DNIS/DDI calls may be sent directly to voice mail through the used of the DID Voice Mail ID 
Code. A prefix and suffix may be specified to be sent to the voice mail as well as a chosen number of 
DID digits.
Either no digits (default), the last two digits of the DID, the last three digits of the DID or the entire 
DID number may be sent.
The prefix may be up to eight digits including 0-9, *, # and pause (REDIAL).
The suffix may be up to eight digits including 0-9, *, # and pause (REDIAL).
Hardware Requirements
•N/A
Action Result
1.   Go offhook or press ON/OFF
 key.
2.   Dial the Call Forward ID Code (default = 715
).Enter V.M. ID
 displays
3.   Enter the ID code required by voice mail (see your voice 
mail manual). Usually this is the extension number.
4.   Press the HOLD
 key.Stored V.M. ID
 displays
5.   Go onhook or press ON/OFF
 key.
Action Result
1.   Go offhook or press ON/OFF
 key.
2.   Dial the Call Forward ID Code (default = 715
)Enter V.M. ID
 displays
3.   Press the HOLD
 key.Cleared V.M. ID
 displays
4.   Go onhook or press ON/OFF
 key. 
						

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Chapter 3. System Features Section 700 - Operation
Related Programming
• FF1-4-06: DID Number Automatic Send to VM
• FF1-4-06: VM ID Code Prefix
• FF1-4-06: VM ID Code: Suffix
Considerations
• Each pause is a fixed 1 second delay.
• If you do not assign a Voice Mail ID Code, the DID digits will be sent to voice mail.
• Only one Voice Mail ID Code is available for the system.
High Priority Message Waiting
Message waiting displays and LEDs may be utilized by the Voice Mail system to indicate that a Voice 
Mail message has been left in your mail box. When you retrieve the message, the message waiting 
indications are cleared. 
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• For more information on setting and retrieving message waiting, see the telephone operation 
sections that follow in this document.
Message Key ID Code
On a large-display phone you can use a Message key (labeled MSG) to either retrieve Voice Mail 
messages or respond to telephone messages. When responding to Voice Mail messages from a 3rd 
party Voice Mail system, the Message key needs to have an ID code set to identify the caller to the 
Voice Mail system. You can also use the Message key to program a Voice Mail password.
You must program the Message key using the User Maintenance feature “Set Message Key ID Code” 
on page 90.
Operation
To retrieve a message at Voice Mail:
Hardware Requirements
•N/A
Action Result
1.   Press the MSG 
key. Voice mail instructions
2.   Follow the Voice Mail instructions for retrieving messages.
3.   When finished retrieving messages, replace the handset or 
press the ON/OFF 
key.