Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 6. DSLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  211
Operation
To set Call Forwarding-All Calls:
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 721
.
•   For another extension, enter 741
.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the #
 key then 
enter the SSD bin number.
Note:
 Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 238.) 
5.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 731
.
•   For another extension, enter 751
.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF
 key. 
						

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Chapter 6. DSLT Features Section 700 - Operation
Operation
To set Call Forwarding - Busy:
To cancel Call Forwarding - Busy:
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 722
.
•   For another extension, enter 742
.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you want to forward
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the #
 key then 
enter the SSD bin number.
Note:
 Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 238.) 
5.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
3.   For your extension, enter 732
.
4.   For another extension, enter 752
.
5.   If canceling Call Forwarding for another extension, dial the 
extension number.
6.   Replace the handset or press the ON/OFF
 key. 
						

							Section 700 - Operation Chapter 6. DSLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  213
Operation
To set Call Forwarding - No Answer:
To cancel Call Forwarding - No Answer:
Call Forwarding and Do-Not-Disturb
The System allows you to set or cancel both Call Forwarding and Do-Not-Disturb (DND) for your 
own extension in one step.
To cancel Call Forwarding and DND:Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 723
.
•   For another extension, enter 743
.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward
4.   Dial the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the #
 key then 
enter the SSD bin number.
Note:
 Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 238.) 
5.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 733
.
•   For another extension, enter 753
.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the CF/DND All Clear code (default = 7**
).
3.   Replace the handset or press the ON/OFF
 key. 
						

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Chapter 6. DSLT Features Section 700 - Operation
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward/All/Busy/No-Answer and DND Cancel)
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
• FF1-2: Dial Plan
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding DND activated.For 
example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• If forwarding to an outside number, the destination number must be pre-programmed into a 
System Speed Dial (SSD) code.
• Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.
• You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call 
Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other 
modes will remain set until canceled individually.
• An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A 
manual camp-on to a busy extension will not forward.
• If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call 
Forward No Answer destination.
• You can cancel both Call Forwarding and DND by entering 7 * *.
Call Hold 
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The system provides the following types of Call Hold:
• System Hold
• Floating Hold
• Exclusive Hold
• Broker’s Hold
• Call Park (Station)
System Hold
You can place either an outside or intercom call on System Hold. You can retrieve a call placed on 
System Hold from any extension that has a line appearance for the held call.  
						

							Section 700 - Operation Chapter 6. DSLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  215
Operation
To place a call on System Hold: 
To retrieve a call placed on System Hold: 
To retrieve a held call on a specific trunk:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Floating Hold by HOLD Key
• FF1-0-03: Extension COS (Hold Key Operation)
• FF3: Extension COS
Considerations
•N/A
Floating Hold
Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension by 
dialing the Floating Hold orbit number for the held call.
Floating Hold is useful when the intended recipient of a call must be located via a page. The call can 
be placed in a Floating Hold “orbit” and that orbit number announced during the page. The paged 
party can then pick up the call by dialing the orbit number.
Operation
To place a call on Floating Hold:Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
Action Result
1.   Press the HOLD
 key. Intercom dial tone
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Specified Trunk Answer code (default = *0
).
3.   Enter the trunk number.
Action Result
1.   Press the HOLD
 key. Intercom dial tone 
						

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Chapter 6. DSLT Features Section 700 - Operation
To retrieve a call from Floating Hold:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Floating Hold on HOLD Key
• FF1-2: Dial Plan
Exclusive Hold
With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used 
to hold CO calls and extension calls.
Operation
To place a call on Exclusive Hold:
To retrieve a call from Exclusive Hold: 
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hold Key Operation - System vs. Exclusive)
• FF3-0: Extension COS Assignment
Considerations
• Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key. Action Result
1.    Enter the Floating Hold Answer feature access code 
(default = 
*9).
2.   Enter the Floating Hold orbit number (
001-
576) for the held 
call.
Action Result
1.   While on a call, press the 
HOLD key. Intercom dial tone
Action Result
1.   While on a call, press the 
HOLD key. 
						

							Section 700 - Operation Chapter 6. DSLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  217
Broker’s Hold
Broker’s Hold allows you to toggle between the current call and the last held call by pressing the 
HOLD key.
Operation
To place a call on Broker’s Hold:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Call Park
You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient 
of the call.
CO, Extension, and Network calls may be parked.
There are two ways for an extension to park a call on the DBS 576. One way is to park the call at the 
receiving extension and to retrieve the parked call at another extension by dialing the park answer 
code plus the parking extension number. The other way is to park the call at another extension and dial 
the park transfer answer code at the other extension to retrieve the call. 
Operation
To park a call on this extension:Action Result
1.   Pick up the first call.
2.   Press the HOLD
 key. First call on hold
3.   Pick up the second call.
4.   Press the HOLD
 key. Second call on hold, first call retrieved
Action Result
1.   While on a call, press the HOLD
 key. •   Current call on hold
2.   Enter the Call Park Hold access code (default 771)
.
3.   If necessary, page the party that needs to retrieve the call. 
						

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Chapter 6. DSLT Features Section 700 - Operation
To retrieve a call parked at the originating extension from another extension:
To park a call at another extension:
To retrieve a transfered call park:
Hardware Requirements
•N/A
Related Programming
• FF1 (System): Extension Park Hold Recall Timer
Considerations
• You cannot park more than one call at a time.
• No more than one Call Park Answer key may be assigned to a single telephone.
• If two calls are on hold and the last call is parked, the other call is then considered the last held 
call. If a transfer is performed, the remaining held call would be the call transferred, not the 
parked call.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Call Park Answer/Other Ext. access code (default 
773)
.
3.   Dial the number of the extension that parked the call. •   Connected to parked call
Action Result
1.   Press the HOLD
 key. •   Current call on hold
•   
2.   Enter the Call Park Transfer access code (default 774)
3.   Dial the extension number to receive the parked call.
4.   If necessary, page the party that needs to retrieve the call.
Action Result
1.   At the extension with the transfered park call, lift the hand-
set or press the ON/OFF
 key.Intercom dial tone
2.   Enter Call Park Answer/Self access code (default 772)
. •   Connected to parked call 
						

							Section 700 - Operation Chapter 6. DSLT Features
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Call Pickup
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The System allows the following types of call pickup:
• Extension Group Pickup
• Extension Direct Pickup
• Trunk Group Pickup 
• Trunk Direct Pickup
Extension Group Pickup
Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup 
group or in a different pickup group) without having to dial the number of the ringing extension.
Three types of Extension Group Pickup are available:
•
Call Pickup - All Calls: You can pick up a call ringing anywhere within your own extension 
group.
•
Call Pickup - External Calls: You can pick up only external calls ringing within your own 
extension group.
•
Specified Group Pickup: You can pick up a call ringing to an extension in another extension 
group.
Operation
To use Extension Group Pickup - All Calls:
To use Extension Group Pickup - External Calls:Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the Extension Group Pickup - All Calls code (default 
= 
701).
3.   Complete the call and replace the handset or press the 
ON/
OFF key.
Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the Extension Group Pickup - External Calls code 
(default = 
702).
3.   Complete the call and replace the handset or press the 
ON/
OFF key. 
						

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Chapter 6. DSLT Features Section 700 - Operation
To use Specified Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
• FF5-6: Call Pickup Group Assignment
Considerations
• Extension Group Pickup - 12 / cabinet - maximum 72 group / 6 cabinet configuration
Extension Direct Pickup
Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the 
ringing extension.
Operation
To use Extension Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial PlanAction Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Specified Group Pickup code (default = 703
).
3.   Enter the number of the call pickup group (01
-72
) where the 
call is ringing.
4.   Complete the call and replace the handset or press the ON/
OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Extension Direct Call Pickup code (default = 704
).
3.   Dial the number of the ringing extension.
4.   Complete the call and replace the handset or press the ON/
OFF
 key.