Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  151
• FF4: FF Key Assignment
Considerations
• Pressing a DSS key while connected to an outside line places the line on hold.
• A maximum of 12 DSS/72 consoles can be connected to a 96-port system.
EM/24 Console
CPC-96, CPC-288, and CPC-576 All Versions
Description
The EM/24 is a 24-key console that can be attached to a key telephone. The 24 keys on the EM/24 can 
be programmed as Direct Station Select (DSS) keys for internal lines.
In addition to providing direct station selection, the DSS keys also provide Busy Lamp Fields (BLFs) 
that allow you to monitor the status of other extensions. The LED lights red when the assigned 
extension is busy and lights green when Call Forwarding or Do-Not-Disturb (DND) are activated.
For additional information, see “Flexible Function Keys” on page 152.
Hardware Requirements
• VB-44310
Related Programming
• FF4: FF Key Assignment
Considerations
•N/A
Flash
CPC-96, CPC-288, and CPC-576 All Versions
Description
You can send a flash signal on your telephone to release an outside line and then either automatically 
reseize the same outside line or switch to extension dial tone status by pressing the FLASH or PROG 
key.
Trunk programming determines whether your phone reseizes the outside line or switches to extension 
dial tone status.
Hardware Requirements
•N/A
Related Programming
• FF1-1: Flash Timer
• FF2: Flash Pattern 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
• FF2: Flash Key Operation
• FF3: Flash on PROG (Recall)
Considerations
• You can send a longer or shorter flash signal, depending on whether you use the FLASH or 
PROG key (flash tone lengths are set for the FLASH and PROG
 keys through system 
programming).
Flexible Function Keys
CPC-96, CPC-288, and CPC-576 All Versions
Description
You can assign frequently used functions to programmable keys on key phones, DSS/72 consoles, and 
EM/24 consoles. All keys not already assigned as line or speed dialing keys are available for 
programming.
You can store either Fixed Feature codes or Flexible Feature codes in an FF key. (The LED of the 
Flexible Function [FF] key will not light when digits are stored in the key.) Fixed Feature codes are 
hard-coded and cannot be changed. Most features; however, can also be assigned flexible codes 
according to the System Dial Plan. This allows the flexible codes to be changed in the dial plan 
without having to re-program extensions.
When a flexible code is programmed into an FF key or soft key, the System translates the flexible 
code into the fixed code. You can use either the Fixed Feature code or your System’s Flexible Feature 
code when programming FF keys. Table 13 on page 154 reflects both Fixed Feature codes and the 
System defaults for Flexible Feature codes.
Operation
To assign Fixed Feature codes to an FF key:
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the PROG
 key.
F displays
3.   Press the FF key to be programmed.
Enter Function# displays
4.   Press the REDIAL
 key.
5.   Enter the code to be programmed. (See Table 13 on page 
154.)Programmed code displays
6.   Press the HOLD
 key. Programmed function name displays
7.   Repeat steps 2-6 to program additional keys.
8.   Replace the handset or press the ON/OFF 
key. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  153
To assign Flexible Feature Codes to an FF key:
To erase a code stored on an FF key:
Note:You cannot use the following procedure to clear FF keys that have been assigned as CO lines. 
CO line keys can only be cleared through system programming.
To check a programmed FF key (Display Phone Only):
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3: Extension Numbers
• FF4: FF Key AssignmentAction Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the PROG
 key.F
 displays
3.   Press the FF key to be programmed.Enter Function# 
displays
4.   Enter the code to be programmed. (See Table 13 on page 
154.)Programmed code displays
5.   Press the HOLD
 key. Programmed function name displays
6.   Repeat steps 2-5 to program additional keys.
7.   Replace the handset or press the ON/OFF 
key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the PROG
 key.
3.   Press the FF key that was programmed. Programmed code displays
4.   Press the HOLD
 key.Cleared Function 
displays
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the CONF
 key.C
 displays
3.   Press the FF key to be checked. Programmed data displays
4.   Replace the handset or press the ON/OFF 
key. 
						

							154 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Considerations
• If a new code is programmed into a key, the previously programmed code is erased.
• FF keys assigned as CO lines must be cleared using system programming before new FF 
assignments can be made.
• The System can be programmed so that MCO 1 Trunk Access calls automatically use Automatic 
Route Selection (ARS).
• The ANSWER key functions as listed in the table below.  
• The RELEASE key functions as listed in the table below.  
•
Table 13. Feature access codes for FF key assignmentsStatus Condition Operation when ANSWER key is pressed
Idle No incoming ring Ignore.
Incoming ring Monitor ON (speaker) - Auto Answer for incoming ring.
Off-Hook Off-hook signaling Answer for off-hook signaling. Current conversation will be 
put on hold automatically.
No off-hook signaling Ignore.
NOTE: When the extension has 1 non-appearing CO on hold and 1 non-appearing CO at talk, ANSWER key oper-
ation is ignored and you can’t put the 2nd non-appearing CO on hold.
Status Condition Operation when RELEASE key is pressed
Idle -- Ignore.
Monitor ON (speaker) 
or Headset ModeSeveral held calls Latest held call will be transferred; phone returns to idle sta-
tus (Monitor OFF).
No held calls Current call (talk) will be released; phone returns to idle sta-
tus (Monitor OFF).
Handset Off-Hook Several held calls Latest held call will be transferred; phone gets internal dial 
tone.
No held calls Current call (talk) will be released; phone gets internal dial 
tone.
Feature DescriptionFixed Feature Code+ (additional digits to program into 
key)
Default Flexible Feature Code
(if not listed, must use Fixed Feature 
Code)
CO Trunk Key #  + (Trunk 1-576)
MCO Key1  + (Auto-Select Pattern 1-5; 
MCO-Incoming Trk Grp 00-99)
Virtual Port Key*
9 + (Virtual Port 001-576)
BLF/DSS Outgoing 9 + (Extension 0-9999)
BLF/DSS Immediate Ring 81 + (Extension 0-9999)
BLF Delayed Ring 82 + (Extension 0-9999) 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  155
BLF/DSS-No Ring 83+ (Extension 0-9999)
2-Way Box for Cabinet 1 61 + (box no.)
2-Way Box for Cabinet 2 62 + (box no.)
2-Way Box for Cabinet 3 63 + (box no.)
2-Way Box for Cabinet 4 64 + (box no.)
2-Way Box for Cabinet 5 65 + (box no.)
2-Way Box for Cabinet 6 66 + (box no.)
2-Way Retrieve Messages 5 + (box no.)
2-Way Access*#50
2-Way End*#51
2-Way Re-Record*#52
2-Way Pause*#53
2-Way Store*#54
2-Way Add*#55
2-Way Cancel*#56
2-Way Notify*#57
2-Way Copy*#58
2-Way MF Send*#59
ACD-1 Log-In/Out Button*#80
ACD-1 Work Unit*#81 + (Work Unit 00-99)
ACD-1 Unavailable Button*#82
ACD-2 Log-In/Out Button*#85
ACD-2 Work Unit*#86 + (Work Unit 00-99)
ACD-2 Unavailable Button*#87
Speed-Dial Send Button*01 + (SSD or PSD) 80
Designated CO Access Button (for 
outgoing calls)*02 88
Verified ID Code Send*03 89
Floating Hold Answer*04*9
Priority Message-Waiting:  Send*05*41
Priority Message-Waiting:  Cancel*06*49
Message-Waiting:  Cancel*07*5
Message-Waiting:  Callback*08*6
Call Forward (All):  Set 70 + (Extension 0-9999) 721 + (Extension 0-9999)
Call Forward (All):  Clear*09 731 + (Extension 0-9999)
Call Forward (All):  Set from
another extension*10 741
Call Forward (All):  Clear from 
another extension*11 751
Call Forward (No Answer):  Set 71 + (Extension 0-9999) 723 + (Extension 0-9999)
Call Forward (No Answer):  Clear*12 733 + (Extension 0-9999)
Feature DescriptionFixed Feature Code+ (additional digits to program into 
key)
Default Flexible Feature Code
(if not listed, must use Fixed Feature 
Code) 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
Call Forward (No Answer):  Set
from another extension*13 743
Call Forward (No Answer):  Clear 
from another extension*14 753
Call Forward (Busy):  Set 72 + (Extension 0-9999) 722 + (Extension 0-9999)
Call Forward (Busy):  Clear*15 732 + (Extension 0-9999)
Call Forward (Busy):  Set from 
another extension*16 742
Call Forward (Busy):  Clear from 
another extension*17 752
DND Set/Clear*18 720
DND Set from Attendant*19 740
DND Clear from Attendant*20 750
Call Forward (All/Busy/No-Answer/
DND):  Clear*21 7**
Alarm Set*22*31
Alarm Clear*23*39
BGM On/Off*24*30
Day 1/Night Toggle*25 760
Day 2*26 761
Night 1*27 762
Night 2  (for 2-Way VM)*28 763
Paging*29 + (Page Group No.) # + (Zone No.)
Meet-Me Answer*30 ##
Call Pickup Group-All Calls*31 701
Call Pickup Group-CO Calls Only*32 702
Call Pickup Group-designated
(pick up a call in another Pickup 
Group)*33 + (Call Pickup Grp 1-99) 703
Direct Call Pickup 73 + (Extension 0-9999) 704
CO Trunk Call Pickup
*34 *0
Headset Mode On/Off
*35
Conference Key
*36
Transfer Key
*37
Program Key
*38
Recall - Flash Key
*39
PSD Name Assignment
*40
Ext. Directory Name Assignment
*41
Speed-Dial Directory Name 
Assignment
*42
MCO-1 Access  (initial setting: 9)
*43 9
MCO-2 Access  (initial setting: 81)
*44 81
Feature DescriptionFixed Feature Code+ (additional digits to program into 
key)
Default Flexible Feature Code
(if not listed, must use Fixed Feature 
Code) 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  157
Handsfree Answerback
CPC-96, CPC-288, and CPC-576 All Versions
Description
Handsfree Answerback allows you to answer an intercom call without lifting the handset.
MCO-3 Access  (initial setting: 82)*45 82
MCO-4 Access  (initial setting: 83)
*46 83
MCO-5 Access  (initial setting: 84)
*47 84
Callback at Busy Tone
*49
Camp-on at Busy Tone
*50
Message-Waiting Set at Busy Tone
*51
Message-Waiting Priority Set at Busy 
To ne
*52
Busy Override Set
*53
Voice Call/Tone Call Toggle
*54
Message-Waiting Set at Ringback 
To ne
*55
Message-Waiting Priority Set at 
Ringback Tone
*56
Account Code Entry
*57 8#
8-Party Conference
*58 788
Extension Port Confirm
*59
Trunk Port Confirm
*60
VM Transfer Key 1 74 + (Ext.No. 0-9999)
VM Transfer Key 2 75 + (Ext.No. 0-9999)
Variable Mode
Q61
Call Logging Confirmation Mode Start
Q62
Station Call Park Hold/Answer
Q63
Station Call Park Hold
Q64771
Station Call Park Answer (Own Ext.)Q65772
Station Call Park Answer (Other Ext.)Q66773
Station Call Park TransferQ67774
Release KeyQ68
Answer Key
Q69
OHVA Key
Q70
Split Key
Q71
Walking TRS Key
Q72
ANY Key *8 + (Up to 4 digits 0 - 9, #, or *)
Feature DescriptionFixed Feature Code+ (additional digits to program into 
key)
Default Flexible Feature Code
(if not listed, must use Fixed Feature 
Code) 
						

							158 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
The System must be programmed for Voice Calling for you to use this feature. You must press 1 
during a call to switch from Tone Calling to Voice Calling.
Operation
To answer calls using Handsfree Answerback:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Intercom Calling Type)
• FF1-0-03: Extension COS (Voice Call Send)
• FF1-0-03: Extension COS (Voice Call Receive)
• FF3: Extension COS
Considerations
• Handsfree Answerback can be used to respond to only voice calls from other extensions - not 
tone calls.
• Both the called and calling parties must belong to an Extension Class of Service (COS) that 
allows Voice Calling.
Handsfree Operation
CPC-96, CPC-288, and CPC-576 All Versions
Description
Handsfree Operation allows you to use all available System features without lifting the handset. Any 
speakerphone can be operated handsfree.
Operation
Action Result
1.   When the intercom call arrives, confirm that the MUTE
 
LED is off.
(If it is lit, press the MUTE
 key to turn it off.)
2.   Speak into the microphone to answer. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  159
To initiate Handsfree Operation:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Headset Operation
CPC-96, CPC-288, and CPC-576 All Versions
Description
Headset Operation allows you to handle calls with a headset instead of with the handset or 
speakerphone.
Operation
To answer calls using the Headset Operation:
Note:If Headset mode is already on, the following procedure turns it off. If Headset mode is off, 
this procedure turns it on.
Hardware Requirements
• A headset must be installed.
Related Programming
• FF1-0-3: Extension COS (Dial Tone Stop)
• FF1-2: Dial Plan
• FF3: Extension COSAction Result
1.   Press the ON/OFF
 key. Phone is offhook with access to full range 
of calling features
Action Result
1.   Pick up the handset or press the ON/OFF 
key. Intercom dial tone
2.   Press the PROG
 key.
3.   Enter 90
 for Headset mode.
4.   Replace the handset or press the ON/OFF 
key. 
						

							160 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Considerations
• Intercom Dial Tone is enabled/disabled regardless of Headset mode (per programming for the 
Extension Class of Service [COS])
Hot Dial Pad
CPC-96, CPC-288, and CPC-576 1.3
Description
The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis.
The Hot Dial Pad allows the user to initiate a call without going offhook.  Extensions with the Hot 
Dial Pad enabled can initiate calls by pressing any of the numeric keys (0-9).  The “*” and “#” keys 
are not hot.
The Dial Pad can be hot under these conditions:
• When the extension is idle
• When the extension is holding a call
• When the extension is receiving a page.
The Dial Pad cannot be hot under these conditions:
• When a call is ringing at the extension (intercom or CO)
• When the extension is on a call.
Related Programming
• FF3 0: Hot Dial Pad
Considerations
Paging: The Hot Dial Pad cannot be used to initiate a page. 
Hot Line
CPC-96, CPC-288, and CPC-576 All Versions
Description
Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number 
simply by lifting the handset. You do not have to dial any digits.
Operation