Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  251
Account Codes
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can assign account codes to clients to facilitate billing and to track call dates and times, numbers 
called, and outside line numbers used. This information is printed for each account on the System 
Message Detail Recording (SMDR) record.
In addition verified account codes may be used to change the TRS level to allow calls to numbers 
otherwise restricted.
Account codes may be either forced or unforced (voluntary) and either verified or unverified.
This feature works with Station Message Detail Recording (SMDR). Before making an outgoing call, 
a station user can silently enter an accounting or client billing code. Then later, the SMDR reports will 
show the Code dialed for each call, and even sort the report by these Codes.
There are two different types of account codes you can use in the DBS 576:
Non-Verified Account Codes
Non-Verified Codes aren’t checked by the system for validity; the user can enter anything from 1-10 
digits long. Individual phones can be programmed to accept 
forced Account Codes
 (the user must 
enter a code for every call) or 
voluntary Account Codes
 (the user can enter a code, but doesn’t have 
to, for each call).
Non-Verified Account Codes can be assigned to outgoing calls. The user either enters the Code before 
accessing an outside line (for 
forced or voluntary Codes).
Verified Account Codes
Verified Account Codes entered by phone users must match a 4-digit code that has been 
preprogrammed into an Account Code Table. (It is possible to enter up to 10 digits for a Verified 
Account Code; however, only the first 4 digits will be used to verify the code.) These codes can also 
be either 
forced or 
voluntary. You can program these codes with their own Toll Restriction Service 
(TRS) Class assignment so that, when entered, they will override the extension’s TRS Class. Thus, 
Verified Account Code users can “float” from phone to phone, placing calls that would normally be 
restricted on that phone.
Non-Verified Account Codes
Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code 
before making a call.)
You can assign Non-Verified Account codes to outgoing calls only. To assign an account code to an 
outgoing call, you enter the account code before making the call.
Operation
To enter an account code before making a call:
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Account Code feature code (default = 
8#). 
						

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Chapter 7. SLT Features Section 700 - Operation
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be 
allowed to make outgoing calls by entering a Verified Account code that changes the TRS. 
After a call is made, the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account code:
Hardware Requirements
• An SMDR printer or external call accounting system is required to collect account code records.
Related Programming
• FF1-0-19: TRS Class for Forced Account Code
• FF1-2: Dial Plan
• FF3: Forced Account
• FF3: Verified Account
• FF8-1-04: Verified Account Codes with TRS Class
Considerations
• Account codes are not available during conversation recording mode for the Built-In Voice Mail.
• Even though up to 10 digits may be entered, the system verifies the ID based on the first 4 digits 
only.
• Account codes will be cancelled after using CO queuing.-
• Account codes are not available for a Dial Pulse SLT.
• SLT telephones can only use account codes with outgoing calls only.
3.   Enter the Account Code (up to 10 digits).
4.   Press the 
# key.
5.   Enter a trunk access code.
6.   Dial the phone number.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Verified Account ID code (default = 
8#).
3.   Enter the Account Code (max. 10 digits).
4.   Press the 
# key.
5.   Enter a trunk access code.
6.   Dial the phone number.
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
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• Account Codes interact with TRS as shown in the following table:
• FF1-0-19: TRS Class for Verified Account Code
• FF1-2: Dial Plan
• FF8-1-04: Verified Account Codes
Considerations
•N/A
Attendant Group Calls
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can call the attendant group from any extension by dialing the designated attendant number.
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3-0: Extension Number
• FF5-0: Attendant Hunt Groups
Considerations
• Up to 20 extensions can be included in an attendant group.Forced or Not ForcedVerified or 
Non-VerifiedTRS Class
No Account Entry Account Entry
Not Forced Non-Verified Extension Port Based TRS 
ClassExtension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Forced Non-Verified TRS Class for Forced 
Account Code 
(FF1 0 19 0001)Extension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the attendant pilot number (default = 0
). 
						

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Chapter 7. SLT Features Section 700 - Operation
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed.
• Attendant calls are always tone calls (i.e., not voice calls).
Busy Override 
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Busy Override allows you to break into another user’s outside or intercom calls to relay urgent 
information or to create three-party conference calls.
Operation
To set Extension Busy Override:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data Security
Considerations
• You cannot break in on three-party conference calls.
• The default for the override alert tone is off. If the override alert tone is enabled, the tone will be 
sent to both parties when a call is overridden.Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Busy Override code (default = 9
). •   Alert tone sounds to both extensions 
(System programming required) 
•   Connection to both parties 
						

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  255
Callback Request
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If you dial a busy extension, you can have the System call you back when that extension becomes 
free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:
To respond to the callback request: 
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3-0: Extension COS 
Considerations
•N/A
Call Forwarding 
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to voice 
mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Callback Request code (default = 
3). Ringback tone
4.   Replace the handset after you hear the ringback tone. System calls back when called extension 
becomes free
Action Result
1.   Lift the handset. System automatically redials extension 
						

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Chapter 7. SLT Features Section 700 - Operation
• Call Forwarding - All Calls
• Call Forwarding - Busy
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
Operation
To set Call Forwarding-All Calls:
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 721
.
•   For another extension, enter 741
.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the #
 key then 
enter the SSD bin number.
Note:
 Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 731
.
•   For another extension, enter 751
.
3.   If canceling Call Forwarding for another extension, enter 
the extension number.
4.   Replace the handset. 
						

							Section 700 - Operation Chapter 7. SLT Features
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To set Call Forwarding - Busy:
To cancel Call Forwarding - Busy:
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call forward No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.
To set Call Forwarding - No Answer:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 722
.
•   For another extension, enter 742
.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you want to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the #
 key then 
enter the SSD bin number.
Note:
 Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 732
.
•   For another extension, enter 752
.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 723
.
•   For another extension, enter 743
. 
						

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Chapter 7. SLT Features Section 700 - Operation
To cancel Call Forwarding - No Answer:
Call Forwarding and Do-Not-Disturb
The System allows you to cancel both Call Forwarding and Do-Not-Disturb (DND) for your own 
extension in one step.
To cancel Call Forwarding and DND:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Dial the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the #
 key then 
enter the SSD bin number.
Note:
 Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 733
.
•   For another extension, enter 753
.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the CF/DND All Clear code (default = 7**
).
3.   Replace the handset.
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
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• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
• FF1-2: Dial Plan
• FF3-0: Extension COS Assignment
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. 
For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.
• You can cancel both Call Forwarding and DND by entering 7 * *.
• An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A 
manual camp-on to a busy extension will not forward.
• If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call 
Forward No Answer destination.
Call Hold 
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The system provides the following types of Call Hold:
• System Hold
• Floating Hold (Retrieve Only)
• Exclusive Hold
• Broker’s Hold
• Call Park (Station)
System Hold
You can place either an outside or intercom call on System Hold. You can retrieve a call placed on 
System Hold from any extension that has a line appearance for the held call. 
Operation
To place a call on System Hold: 
To retrieve a call placed on System Hold: Action Result
1.   While on a call, hookflash. Intercom dial tone
Action Result
1.   If onhook, go offhook. Intercom dial tone
2.   Hookflash. Retrieve call 
						

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Chapter 7. SLT Features Section 700 - Operation
To retrieve a held call on a specific trunk:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hookflash Operation for SLT)
• FF3-0: Extension COS
Considerations
•N/A
Floating Hold (Retrieve Only)
Floating Hold allows calls to be placed in a hold orbit (position) for retrieval elsewhere in the system. 
Floating Hold is most commonly used by the attendant group when they are unable to locate the 
desired party. If the desired party does not answer his/her phone, the attendant places the caller on 
Floating Hold and asks over the paging system that the desired party dial *9XXX to retrieve the held 
call.
Note:Single Line Telephone (SLT) positions are not able to place a call on Floating Hold. However, 
an SLT can retrieve a call on floating. 
Operation
To retrieve a call from Floating Hold:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
Considerations
•N/AAction Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Specified Trunk Answer code (default = *0
).
3.   Enter the trunk number.
Action Result
1.   Lift the handset.
2.   Enter *9
 followed by the Floating Hold Orbit number.