Panasonic Digital Business System 576 Technical Manual

							576-13-700 DBS 576 (USA), Revised 6/11/98 201
Chapter 6. DSLT Features
This chapter describes features that are available with the Digital Single Line Telephone (DSLT).
This chapter covers the following topics: 
Topic Page
Digital Single Line Telephone 203
Account Codes 203
Non-Verified Account Codes
204
Verified Account Codes
205
Attendant Group Calls 206
Auto Repeat Dial 207
Background Music 207
Busy Override 208
Callback Request 209
Call Forwarding 210
Call Forwarding-All Calls
210
Call Forwarding - Busy
211
Call Forwarding - No Answer
212
To cancel Call Forwarding and DND:
213
Call Hold 214
System Hold
214
Floating Hold
215
Exclusive Hold
216
Broker’s Hold
217
Call Park
219
Call Pickup 219
Extension Group Pickup
219
Extension Direct Pickup
220
Trunk Group Pickup
221
Trunk Direct Pickup
221
Call Transfer 222
Supervised Transfer
222
Unsupervised Transfer
223
Camping a Call Onto a Busy Extension
223
Camp-On (Call Waiting) 224
Conference Calls 226
Three-Party Conferencing
226
Eight-Party Conferencing
226 
						

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Chapter 6. DSLT Features Section 700 - Operation
Do-Not-Disturb 228
DP to DTMF Signal Conversion 229
Flash 230
Hot Line 230
Intercom Calling 231
Last Number Redial 232
Message Waiting / Callback 232
Onhook Dialing 234
Offhook Signaling 234
Offhook Voice Announce 235
Paging 236
Meet-Me Answer
237
Reset Call 237
Speed Dialing 238
Personal Speed Dial
238
System Speed Dial
240
Speed Dial Linking
241
Timed Reminder Call 242
Trunk Access 243
Direct Trunk Access
244
MCO Trunk Access
244
Trunk Queuing 245
Walking TRS Class of Service 246
Topic Page 
						

							Section 700 - Operation Chapter 6. DSLT Features
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Digital Single Line Telephone
Figure 5 illustrates the Digital Single Line Telephone (DSLT). For more information on DSLT 
operation, see the Digital SLT User’s Guide (Section 790).
Figure 5.  DSLT
Account Codes
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can assign account codes to clients to facilitate billing and to track call dates and times, numbers 
called, and outside line numbers used. This information is printed for each account on the System 
Message Detail Recording (SMDR) record.
In addition verified account codes may be used to change the TRS level to allow calls to numbers 
otherwise restricted.
Account codes may be either forced or unforced (voluntary) and either verified or unverified. 
						

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Chapter 6. DSLT Features Section 700 - Operation
This feature works with Station Message Detail Recording (SMDR). During a phone call, a station 
user can silently enter an accounting or client billing code. The entered Code will display on the 
phone’s LCD as it’s dialed, so the user can tell it’s being registered. Then later, the SMDR reports will 
show the Code dialed for each call, and even sort the report by these Codes.
There are two different types of account codes you can use in the DBS 576:
Non-Verified Account Codes
Non-Verified Codes aren’t checked by the system for validity; the user can enter anything from 1-10 
digits long. Individual phones can be programmed to accept forced Account Codes (the user must 
enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have 
to, for each call).
Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming calls, 
the user can enter the Code anytime during the call. For outgoing calls, the user either enters the Code 
before accessing an outside line (for forced Codes), or anytime during the call (for voluntary Codes).
Verified Account Codes
Verified Account Codes entered by phone users must match a 4-digit code that has been 
preprogrammed into an Account Code Table. (It is possible to enter up to 10 digits for a Verified 
Account Code; however, only the first 4 digits will be used to verify the code.) These codes can also 
be either forced or voluntary. You can program these codes with their own Toll Restriction Service 
(TRS) Class assignment so that, when entered, they will override the extension’s TRS Class. Thus, 
Verified Account Code users can “float” from phone to phone, placing calls that would normally be 
restricted on that phone.
Non-Verified Account Codes
Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code 
before making a call.)
You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an 
account code to an outgoing call, you enter the account code before making the call or during the call. 
To assign an account code to an incoming call, you enter the account code during the call.
Operation
To enter an account code before making a call:
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Account Code feature code (default = 8#
).
3.   Enter the Account Code (up to 10 digits).
4.   Press the #
 key.
5.   Press a vacant CO key or enter a trunk access code.
6.   Dial the phone number. 
						

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To enter an account code during an outside call:
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be 
allowed to make outgoing calls by entering a Verified Account code that changes the TRS. 
After a call is made, the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account code:
Hardware Requirements
• An SMDR printer or external call accounting system is required to collect account code records.
Related Programming
• FF1-0-19: TRS Class for Forced Account Code
• FF1-2: Dial Plan
• FF3: Forced Account
• FF3: Verified Account
• FF8-1-04: Verified Account Codes with TRS Class
Considerations
• Account codes are not available during conversation recording mode for the Built-In Voice Mail.
• Even though up to 10 digits may be entered, the system verifies the ID based on the first 4 digits 
only.
• Account codes will be cancelled after using CO queuing.Action Result
1.   During a call, press the 
AUTO key.
2.   Press the 
# key.
3.   Enter the Account Code (up to 10 digits).
4.   Press the 
# key.
Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the Verified Account ID code (default = 
8#).
3.   Enter the Account Code (10 digits).
4.   Press a vacant CO key or enter a trunk access code.
5.   Dial the phone number. 
						

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Chapter 6. DSLT Features Section 700 - Operation
• Account Codes interact with TRS as shown in the following table:
Attendant Group Calls
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can call the attendant group from any extension by dialing the designated attendant number.
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3-0: Extension Number
• FF5-0: Attendant Hunt Groups
Considerations
• Up to 20 extensions can be included in an attendant group.
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed.
• Attendant calls are always tone calls (i.e., not voice calls).Forced or Not ForcedVerified or 
Non-VerifiedTRS Class
No Account Entry Account Entry
Not Forced Non-Verified Extension Port Based TRS 
ClassExtension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Forced Non-Verified TRS Class for Forced 
Account Code
(FF1 0 19 0001)Extension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the attendant pilot number (default = 0
). 
						

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Auto Repeat Dial
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If you press the 
REDIAL key while receiving busy tone on an outside call, the System automatically 
redials the number. The System continues to redial the number at set intervals
 until the called number 
answers, the caller hangs up, or the maximum of 15 redial attempts is made. 
Operation
To use Auto Repeat Dial:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Auto Repeat Dial)
• FF3: Extension COS Assignment
Considerations
•N/A
Background Music
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If your System is set up to provide Background Music, music can be played from the speakers of idle 
telephones. If a call is made to an extension receiving Background Music, the music stops and the 
phone rings. Background Music is also interrupted when the phone goes offhook.
The System can also provide Music-on-Hold (MOH) using a separate music source. If MOH is 
provided, callers automatically hear music when they are placed on hold. (For more information on 
“MOH”, see page 50.)Action Result
1.   Press the 
ON/OFF key. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the phone number. Busy tone
4.   Press the 
REDIAL key. System automatically redials number 
						

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Chapter 6. DSLT Features Section 700 - Operation
Operation
To turn Background Music on:
To turn Background Music off:
Hardware Requirements
• The music source must be purchased separately. It is not provided with the System.
Related Programming
•N/A
Considerations
•N/A
Busy Override 
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Busy Override allows you to break into one another’s outside or intercom calls to relay urgent 
information or to create three-party conference calls. Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Background Music code (default = *30
).
3.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Background Music code (default = *30
).
3.   Replace the handset or press the ON/OFF
 key.
Important: A license may be required from the American Society of 
Composers, Authors, and Publishers (ASCAP) or similar organizations to 
transmit radio or recorded music through the MOH and/or Background 
Music feature. Panasonic Telecommunication Systems Company, its dis-
tributors, and affiliates assume no liability should users of Panasonic 
equipment fail to obtain such a license.  
						

							Section 700 - Operation Chapter 6. DSLT Features
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Operation
To use Extension Busy Override:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data Security
Considerations
• You cannot break in on three-party conference calls.
• The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will 
be sent to both parties when a call is overridden.
Callback Request
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If you dial a busy extension, Callback Request enables the System to call you back when that 
extension becomes free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Busy Override code (default = 9
). •   Alert tone sounds to both extensions 
(system programming required)
•   Connected to both parties
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Dial the extension number. Busy tone 
						

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Chapter 6. DSLT Features Section 700 - Operation
To respond to the callback request: 
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3: Extension COS
Considerations
•N/A
Call Forwarding 
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice 
Mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy 
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
3.   Enter the Callback Request code (default = 3
). Ringback tone
4.   Replace the handset after you hear the ringback tone. System calls back when called extension 
becomes free
Action Result
1.   Lift the handset. System automatically redials extension
Action Result