Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  171
Operation
After receiving an offhook signal during a call:
Note:For details about handling multiple calls, see “Call Hold” on page 124.
Hardware Requirements
•N/A
Related Programming
• FF3: CO Off-Hook Signal.
Considerations
• The CO call type may be multiple ring, direct, BLF Ring, or camp-on.
• The System does not send the offhook signal under the following conditions:
•   During a conference call
•   During an OHVA or Busy override
•   Data Privacy is enabled
•   the receiving telephone is a 3rd party voice mail.
Offhook Voice Announce
All Versions
Description
You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice 
Announce (OHVA) feature to make an announcement that only the called party can hear. You can also 
transfer a held call to a busy extension after making the announcement using this feature. The called 
party may optionally reply to (answer) an OHVA call.
Operation
To make an OHVA :Action Result
1.   Press the HOLD
 key. First call on hold
2.   Press the flashing FF key for the CO line of the incoming 
call.
Action Result
1.   Lift the handset or press the ON/OFF
 key.
2.   Dial the extension number. Busy signal 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
To answer an OHVA: 
To transfer a call using OHVA:
3.   Enter the OHVA feature access code (default = 8).•   
OHVA EXT XXX displays if busy 
extension called (where XXX = calling 
extension.
•   EXT LED flashes
4.   Make your announcement
Action Result
1.   Press the OHVA Split key.
Note: You must program an FF key as a split key (default = 
*71) to use this feature.Split key flashes red
2.   To return to the previous call, press the Split key again. The OHVA originating party receives 
Busy signal.
Action Result
1.   Press the HOLD key to put the current call on hold. Current call on hold
2.   Dial the extension number to which the call is being trans-
ferred.Busy signal
3.   Enter OHVA feature access code (default = 8) and announce 
the call to be transferred.
4.   If transfer is: 
•   Not accepted, retrieve the call by pressing the associ-
ated flashing MCO key (if an appearing call) or by 
pressing the HOLD key (if a non appearing call).
•   Accepted, and On-hook Transfer is enabled for your 
extension, replace the handset or press the ON/OFF 
key.
If On-hook Transfer is not enabled for your extension, 
press the PROG key (or RELEASE key if using DSS/
72).
Action Result 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  173
To answer a call after it has been announced using the OHVA:
Hardware Requirements
•N/A
Related Programming
• FF1 0 03: Extension COS OHVA Originate
• FF1 0 03: Extension COS OHVA Receive
• FF3: Extension COS Assignments
• FF4: FF Key Assignments
Considerations
• The held call is transferred as soon as the extension sending the OHVA hangs up.
• If the transferred call is not answered immediately, it will queue for a set time limit, then return to 
the extension sending the OHVA by transfer recall timer. 
• You cannot receive a Call Waiting message during an OHVA. 
• If a Split key is assigned to the extension that receives an OHVA call, when an OHVA is being 
received, the Split key blinks green. If the split key is pressed during an OHVA call to answer, 
the Split key lights red. If the split key is pressed again to terminate the OHVA conversation, the 
Split key extinguishes.
• If you make an OHVA to an SLT, the SLT user and the other party will hear the announcement.
One-Touch Keys
CPC-96, CPC-288, and CPC-576 All Versions
Description
You can use one-touch keys to store telephone numbers, speed dial numbers, or feature access codes.
To dial the stored number, you go offhook and press the desired key.
Operation
To program a one-touch key for outside telephone numbers:Action Result
1.   Replace the handset. Your extension rings
2.   Lift the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the PROG
 key.
3.   Press the one-touch key to be programmed. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
To assign an System Speed Dial (SSD) numbers to a one-touch key:
To chain 2 to 6 SSD numbers to a single one-touch key:
4.   Dial the phone number to be stored.
5.   Press the HOLD key.
6.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the one-touch key to be programmed.
4.   Press the AUTO key.
5.   Enter the SSD bin number to be programmed.
6.   Press the HOLD key.
7.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the one-touch key to be programmed.
4.   Press the AUTO key.
5.   Enter the SSD bin number that contains the first part of the 
number to be dialed.
6.   If a pause is required, press the REDIAL key •   Pause occurs between access code and 
telephone number
•   
R displays
7.   Repeat steps 4-5 (up to 5 more times) for each additional 
speed dial number to be chained.
8.   Press the HOLD key.
9.   Replace the handset or press the ON/OFF key.
Action Result 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  175
To assign a feature code or extension number to a one-touch key:
To check a programmed one-touch key:
Hardware Requirements
•N/A
Related Programming
• FF8-1: PSD Numbers
• FF8-1: PSD Names
Considerations
• One-touch keys 1-10 are the same as Personal Speed Dial (PSDs) numbers 80-89.
Onhook Dialing
CPC-96, CPC-288, and CPC-576 All Versions
Description
Onhook Dialing is a standard feature for key telephones where you can dial onhook using the dialpad, 
one-touch keys, or FF keys.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the PROG
 key.
3.   Press the one-touch key to be programmed.
4.   If the System is set for MCO Code level, press the following 
keys AU TO *  #
. Otherwise, proceed to step 5.
5.   Enter the desired feature code or extension number.
6.   Press the HOLD
 key.
7.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the CONF
 key.C
 displays
3.   Press the one-touch key to be checked. Programmed data displays
4.   Replace the handset or press the ON/OFF
 key. 
						

							176 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Operation
To dial onhook:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Paging
CPC-96, CPC-288, and CPC-576 All Versions
Description
The System allows you to make both internal and external pages and announcements. Internal pages 
are made via the System’s key telephone speakers. External pages are made through the speakers of 
an external paging system connected to the System.
Paging calls can be answered from any extension using the Meet-Me Answer feature.
Operation
To make a page:Action Result
1.   Press the ON/OFF
 key. Intercom dial tone
2.   Dial the phone number.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Group Paging code (default = #
).
3.   Enter the number of the desired paging group (0-9
).
4.   Make your announcement.
5.   Replace the handset or press the ON/OFF
 key. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  177
Meet-Me Answer
To answer a page using Meet-Me Answer:
Hardware Requirements
• External relays, amplifier, and speakers are required for external paging.
Related Programming
• FF1-0-02: Paging Override
• FF1-0-03: Extension COS (Paging)
• FF1-0-04: Trunk COS (Paging)
• FF1-2: Dial Plan
• FF2: Trunk COS
• FF3: Extension COS
Considerations
• You can assign the paging access code to a one-touch or FF key.
• If an external paging system has been connected, pages can be made to paging groups 0-9 
through the external speakers. Voice paging can also be heard over the extensions in groups 0-9.
• An extension can belong to more than one paging group.
• Only one page may be performed at a time. If you attempt to make a page while another 
extension is paging, you will receive a busy signal unless your system allows Paging Override.
Reset Call
CPC-96, CPC-288, and CPC-576 All Versions
Description
If you dial a busy extension, the System allows you to quickly dial another extension by simply 
pressing the last digit of the new extension number.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Meet Me Answer code (default = #
#). Connected to specified party 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
Operation
To use Reset Call to dial another extension (after a busy extension):
Example: You dial extension 213, but it is busy. To dial extension 214, enter 4.
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
Considerations
• The second extension called using the Reset Call feature must have the same number of digits as 
the first extension.
Ringing Line Preference
CPC-96, CPC-288, and CPC-576 All Versions
Description
Ringing Line Preference enables an extension to answer a ringing call by simply picking up the 
handset or pressing the ON/OFF key.
Operation
To answer a call using Ringing Line Preference:
Hardware Requirements
•N/A
Related Programming
• FF3 (Extensions): Ringing Line Preference by Handset.
• FF3: Ringing Line Preference (ON/OFF)Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Dial an extension number. Busy tone
3.   Dial the last digit of the next extension number.
Action Result
1.   Lift the handset or press the ON/OFF
 key. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  179
Considerations
• If disabled in Extension Programming, you must press the line key or enter the feature code for 
incoming pick-up in order to answer a call.
Speed Dialing
CPC-96, CPC-288, and CPC-576 All Versions
Description
The System supports the following speed dial features:
• Personal Speed Dial (PSD) 
• System Speed Dial (SSD)
• Speed Dial Linking
• Speed Dial Name Assignment
Personal Speed Dial
You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored 
in PSD bins numbered 80-99. 
You can assign up to 10 PSD numbers to the one-touch keys on a non-display or small-display phone, 
and up to 20 PSD numbers to the soft keys on a large-display phone. Once the PSD numbers have 
been assigned, you dial them by pressing the appropriate key. (For additional information, see “One-
Touch Keys” on page 173.)
You can also enter a name up to 7 characters for each of the PSD numbers. This allows PSD numbers 
to be confirmed by name rather than by number.
Operation
To assign PSD numbers:
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   (A) Press the PROG
 key.
(B) Press the AUTO
 key.
OR...
(A) Enter the Speed Dial Set/Clear code (default = 710
).
3.   Enter the PSD bin number (80-99
).
Enter S
pd Dial displays
4.   Dial the phone number.
5.   Press the HOLD
 key.
Stored S
pd Dial displays
6.   Replace the handset or press the ON/OFF
 key. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
To dial a PSD number by entering the speed dial bin number:
To check a PSD number:
To delete a PSD number:
Hardware Requirements
•N/A
Related Programming
• FF8-1: PSD NumbersAction Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   If necessary, access an outside line. Outside dial tone
3.   Press the AUTO
 key.
OR...
Enter the Speed Dial Originate code (default = 80
).
4.   Enter the PSD bin number (80-99
).
5.   Complete the call and replace the handset or press the ON/
OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Press the CONF
 key.C
 displays
3.   Press the AUTO
 key.
4.   Enter the PSD bin number (80-99
). Programmed data displays 
5.   If you want to check the next PSD number, press the HOLD 
key.
6.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   (A) Press the PROG
 key.
(B) Press the AUTO  
key.
OR...
(A) Enter the Speed Dial Set/Clear code (default = 710
).
3.   Enter the PSD bin number (80-99
).
4.   Press the HOLD
 key.Cleared Spd Dial
 displays
5.   Replace the handset or press the ON/OFF
 key.