Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  131
Extension Direct Pickup
Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the 
ringing extension.
Operation
To use Extension Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
Considerations
•N/A
Trunk Group Pickup
Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO 
incoming trunk group.
Operation
To use Trunk Group Pickup:
Hardware Requirements
•N/AAction Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Extension Direct Call Pickup code (default = 704
).
3.   Dial the number of the ringing extension. Extension number or outside phone num-
ber displays
4.   Complete the call and replace the handset or press the ON/
OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Trunk Group Pickup code (default = 709
). Extension number or outside phone num-
ber displays
3.   Complete the call and replace the handset or press the ON/
OFF
 key. 
						

							132 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Related Programming
• FF1-2: Dial Plan
• FF5-3: MCO-Inbound Trunk Group
Considerations
•N/A
Trunk Direct Pickup
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
Operation
To use Trunk Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
Considerations
• Calls in Exclusive Hold cannot be picked up.
Call Transfer
CPC-96, CPC-288, and CPC-576 All Versions
Description
The System allows you to transfer calls to either another extension or to an outside number. The 
transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to 
transfer a call to a busy extension.)
Supervised Transfer
When completing a supervised transfer, the transferring party remains on the line until the third party 
answers, then he/she announces the call.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Trunk Direct Pickup code (default = *0
).
3.   Dial the number of the ringing or holding (system) trunk. Outside number displays
4.   Complete the call and replace the handset or press the ON/
OFF
 key. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  133
Operation
To supervise the transfer of a call to another extension:
To supervise the transfer of a call to an outside number:Action Result
1.   While on a call, press the 
HOLD key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   When the call is answered, inform the third party of the 
transfer.Talk-EXT Name or Number displays
4.   Complete the transfer:
•   If On-Hook Transfer is enabled for your Extension COS, 
replace the handset or press the 
ON/OFF key.
•   If On-Hook Transfer is disabled, press the 
PROG key (or 
RELEASE key if using DSS/72).
Action Result
1.   While on a call, press the 
HOLD key. Intercom dial tone
2.   Seize a trunk line and dial the number to which the call is to 
be transferred.
3.   When the call is answered, inform the third party of the 
transfer.Talk-EXT XXX displays (where XXX = 
extension)
4.   Complete the transfer: 
•   If On-Hook Transfer is enabled for your Extension COS, 
complete the transfer by replacing the handset or pressing 
the 
ON/OFF key.
•   If On-Hook Transfer is disabled, press the 
PROG key (or 
RELEASE key is using DSS/72).Original call LED light turns red 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
Unsupervised Transfer
When completing an unsupervised transfer, the transferring party hangs up before the third party 
answers. 
Operation
To transfer a call to another extension without supervising the transfer:
To transfer a call to an outside number without supervising the transfer:Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   Complete the transfer:
•   If On-Hook transfer is enabled for your Extension COS, 
replace the handset or press the ON/OFF
 key.
•   If On-Hook is disabled, press the PROG
 key (or 
RELEASE
 key if using DSS/72).
Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Press a vacant CO key or enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   Complete the transfer: 
•   If On-Hook Transfer is enabled for your Extension COS, 
complete the transfer by replacing the handset or pressing 
the ON/OFF
 key.
•   If On-Hook Transfer is disabled, press the PROG
 key (or 
RELEASE
 key is using DSS/72). 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  135
Camping a Call Onto a Busy Extension
Operation
To camp a call onto a busy extension:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Onhook Transfer at Ringback)
• FF1-0-03: Extension COS (Onhook Transfer at Talk)
• FF1-0-03: Extension COS (Onhook Transfer at Camp-on)
• FF1-0-03: Extension COS (Trunk-to-trunk On-hook Transfer Restriction)
Considerations
• If On-Hook Transfer is not enabled for the transferring party’s Extension Class of Service (COS), 
he/she must
 press the PROG or RELEASE key before hanging up to complete the transfer.
• If the call is not answered by the third party before the Transfer Recall Timer expires, the call 
will recall to the transferring extension.
• If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert 
to the Attendant group.
• If the called party does not exist, the call recalls to the transferring extension.
• You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
• You can transfer a call to an extension that has Call Forwarding activated. The transferred call 
will follow the call forwarding path of the extension it is transferred to. For example, if extension 
221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to 
extension 225.
• Calls can be transferred from paging using supervised transfer.
• If a call is unsupervised transferred to a busy extension, the call will camp on to the busy 
extension.
• To transfer to a outside party, it is best to use supervised transfer. If the trunk-to-trunk on-hook 
transfer restriction is enabled, a blind transfer will result in the loss of the second call but the  Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   If your extension does not have Auto Camp-on activated, 
enter the Camp-on (Call Waiting) code (default = 2
).Camp-on tone heard at the called exten-
sion
4.   Complete the transfer: 
•   If On-Hook Transfer is enabled for your Extension COS, 
complete the transfer by replacing the handset or pressing 
the ON/OFF
 key
•   If On-Hook Transfer is disabled, press the PROG
 key (or 
RELEASE
 key is using DSS/72). 
						

							136 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
second call will be kept on hold. If not enabled and the second outside party is busy, the 
transferred party will receive busy.
Caller ID Call Log
Description
The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows you to view 
Caller ID calls that have been sent to your phone and, if desired, return a call.
The following table shows maximum number of extensions that may have call logs and the number of 
entries.
Table 12-1.  Call log maximums
The Call Log stores information for Caller ID calls that ring a phone. If the phone does not ring (for 
instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call. 
Each Call Log entry includes the following call information:
• Calling number
• Time and date
• Whether the call was answered
• How the call was routed.
The most recent entries are stored first in the Call Log. 
Call Log Maximums Maximum
Maximum number of extensions with Call Log 20 per cabinet
Number of log entries that can be stored for an extension. (After the call 
log fills  with 10 entries, each additional entry overwrites the oldest log 
entry.)10 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  137
Call Log Operation on a Small Display Key Telephone
Operation
To view the Call Log:
Example Caller ID Call Log (Small Display Telephone):Action Result
1.   Go off-hook or press On/Off. Intercom dial tone
2.   Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
3.   Press the following keys to view the call log:
# - Move forward in call log
* - Move back in call log 
4.   Exit the Call Log by going on hook or by pressing On/Off.
08:30 Fri Oct 24
 01:2015553678Calling Number
Call Log Entry Number (01 - 10)
Call Result
(blank) - Answered
- Calling Party 
Hung Up
- Answered by
Someone Else 
Time and Date of Call 
						

							138 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
To outdial from the Call Log:
To store the Call Log number in a personal speed dial:Action Result
1.   Go off-hook or press On/Off. Intercom dial tone
2.   Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
3.   Press the following keys to view the call log:
# - Move forward in call log
* - Move back in call log 
4.   To return a call, (and exit the Call Log)
Press the left EXEC key to access Access MCO 1 (dial 
“9”), dial add digits (usually “1”), and dial the dis-
played caller ID number
or
Press the right EXEC key to access Access MCO 1 
(dial “9”), and dial the caller ID number
Action Result
1.   Go off-hook or press On/Off. Intercom dial tone
2.   Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
3.   Press the following keys to view the call log:
# - Move forward in call log
* - Move back in call log 
4.   To store the call log number in a personal speed dial:
Press PROG, the speed dial bin number (80 - 99) and 
press the left EXEC key (to dial the add digits,usually 
an area code) and press HOLD
or
Press PROG, the speed dial bin number (80 - 99) and 
press the right EXEC key and press HOLD 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  139
Call Log Operation on a Large Display Key Telephone
Operation
To view the Call Log:
Example Caller ID Call Log (Large Display Telephone):Action Result
1.   Go off-hook or press On/Off. Intercom dial tone
2.   Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
3.   Press the following keys to view the call log:
# - Move forward in call log
* - Move back in call log 
NEXT - View the next 5 calls
PREV - View the previous 5 calls
4.   Exit the Call Log by going on hook or by pressing On/Off.
08:30 Fri Oct 24
 01:2015553678Calling Number
Call Result
(blank) - Answered
- Calling Party 
Hung Up
- Answered by
Someone Else Call Log Entry Number (01 - 10) 01:2015553678
 02:2015554444
 03:2015553456
 04:4045554321
 05:4045557654
Time and Date
of Call 
						

							140 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
To outdial from the Call Log:
To store the Call Log number in a personal speed dial:
Hardware Requirements
• Caller ID daughter circuit card on the Loop Start Trunk Card if a Loop Start Trunk receives the 
call.
• ISDN (PRI-T Point) if ISDN card receives the call.
• Large Display Telephone or 44-Series Small Display Telephone. Action Result
1.   Go off-hook or press On/Off. Intercom dial tone
2.   Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
3.   Press the following keys to view the call log:
# - Move forward in call log
* - Move back in call log 
NEXT - View the next 5 calls
PREV - View the previous 5 calls
4.   To return a call, (and exit the Call Log)
Press the Soft key to the left of the desired number to 
access Access MCO 1 (dial “9”), dial add digits (usu-
ally “1”), and dial the displayed caller ID #
or
Press the Soft key to the right of the desired number to 
access MCO 1 (dial “9”), and dial the caller ID #
Action Result
1.   Go off-hook or press On/Off. Intercom dial tone
2.   Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
3.   Press the following keys to view the call log:
# - Move forward in call log
* - Move back in call log 
NEXT - View the next 5 calls
PREV - View the previous 5 calls
4.   To store the call log number in a personal speed dial:
Press PROG, the speed dial bin number (80 - 99) and 
press the left Soft key (to dial the add digits,usually an 
area code) and HOLD
or
Press PROG, the speed dial bin number (80 - 99) and 
press the right Soft key and press HOLD