Panasonic Digital Business System 576 Technical Manual
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Section 700 - Operation Chapter 3. System Features 576-13-700 DBS 576 (USA), Revised 6/11/98 41 Operation To make a DISA call to an extension: To make a DISA call to an outside number: Hardware Requirements •N/A Related Programming • FF1-0-26: DISA Incoming Code • FF1-0-26: DISA Outgoing Codes and TRS Assignments • FF1-0-04: Class of Service (DISA ID Check) • FF2: Ring Type Considerations • Busy override cannot be used for a DISA line. • DISA can be used to access extensions as well as outside numbers. • Paging cannot be accessed from a DISA line. • While dialing an extension number, the * key may be entered to cancel dialing and return to dial tone. The # key may be entered to disconnect. Distinctive Ringing Description Distinctive Ringing sets CO calls to ring with a distinctive ring based on the trunk. This “ring” also identifies the call as an outside call instead of an inside call. Action Result 1. From an outside location, enter the DISA trunk number. DISA dial tone 2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits). Otherwise, proceed to step 3. 3. Dial the extension number. Action Result 1. From an outside location, enter the DISA trunk number. DISA dial tone 2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits). Otherwise, proceed to step 3. 3. Enter the Trunk group number ( 9 or 81- 84) 4. Dial the phone number.
42 DBS 576 (USA), Revised 6/11/98 576-13-700 Chapter 3. System Features Section 700 - Operation Hardware Requirements •N/A Related Programming •N/A Considerations •N/A Door Box Description The door box (also called door phone) allows visitors to announce their presence from the office door, etc. When the button on the door box is pressed, one or more phones ring in the System. When answered, a two way conversation is made between the door box and the answering phone. The answering party can operate a connected door opener (if equipped). Operation To answer a door box: Hardware Requirements • The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same trunk. • The Door Opener can be set to open for 15 seconds, 30 seconds, or one minute. • While the Door Opener is functioning, a call from another Door Box on the same Door Box adaptor cannot be answered. Related Programming •N/A Considerations • The trunk connected to the Door Box Adaptor must be set to dial pulse (DP). Action Result 1. Answer the door box. (Door box calls ring in on a dedicated FF key.)Two way conversation possible 2. Enter 3 while connected to the door box extension. Door unlocks
Section 700 - Operation Chapter 3. System Features 576-13-700 DBS 576 (USA), Revised 6/11/98 43 Door Box Sensor The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; however, they can be purchased separately from an electronics dealer. Hardware Requirements • The sensor is attached to the Door Box Adaptor (VB-43701). • Trunk lines connected to the Door Box Adaptor signal the designated extension when the sensor is tripped. Related Programming •N/A Considerations • The trunk connected to the sensor must be a dial-pulse (DP) trunk. Extension Interface The System supports a full array of extension devices including the following: • Panasonic’s proprietary key telephones • Standard analog devices • Dial Pulse (DP) / Dual Tone Multifrequency (DTMF) Single Line Telephone (SLT) • Integrated Services Digital Network (ISDN) - Basic Rate Interface (BRI) S-point devices • ISDN-Primary Rate Interface (PRI) S-point devices Digital Key Telephones The System supports the complete line of Panasonic proprietary 44-Series Digital Key Telephones as well as the Digital Single Line Telephone (DSLT). These models include: • 16 Button Standard Telephone in Gray (VB-44210G) and Black (VB-44210B) • 22 Button Standard Telephone in Gray (VB-44220G) and Black (VB-44220B) • 22 Button Display Speakerphone in Gray (VB-44223G) and Black (VB-44223B) • 22 Button Voice Response Compatible Display Speakerphone in Gray (VB-44224G) and Black (VB-44224B) • 22 Button Large-display Speakerphone in Gray (VB-44225G) and Black (VB-44225B) • 34 Button Standard Telephone in Gray (VB-44230G) and Black (VB-44230B) • 34 Button Display Speakerphone in Gray (VB-44233G) and Black (VB-44233B) • EM24 - 24 Button Expansion Module in Gray (VB-44310G) and Black (VB-44310B) • DSS 72 - 72 Button DSS/BLF in Gray (VB-44320G) and Black (VB-44320B) • DSLT (VB-41200) In addition to the above Digital Key Telephone models, the System supports the complete line of the older Panasonic proprietary 43-series telephones. For information on Key Telephone features and operation, see Chapter 5 of this manual. For information on the DSLT features and operation, see Chapter 6 of this manual.
44 DBS 576 (USA), Revised 6/11/98 576-13-700 Chapter 3. System Features Section 700 - Operation Hardware Requirements •N/A Related Programming •N/A Considerations •N/A Analog Device Capability The System supports analog telephone devices. These devices include fax machines, answering machines, cordless telephones, computer modems as well as standard rotary and push button telephones. This provides full flexibility in configuring the System. Hardware Requirements • Analog devices must be connected to an analog port. Related Programming •N/A Considerations •N/A DP/DTMF Single Line Telephones (SLTs) The System supports both DP (rotary dial) and DTMF (push button) analog extension types. Hardware Requirements •N/A Related Programming •N/A Considerations • The CPC card provides 4 DTMF receivers. Traffic levels may require that one or more MFR (DTMF) circuit cards be installed. Each MFR card provides 8 DTMF decoders. ISDN/BRI S-Point Interface The System supports ISDN-BRI terminal devices for connection as extensions. The BRI provides 2 B (bearer) plus 1 D (data) channel support (2B +D; 192 kbps). Hardware Requirements •N/A Related Programming •N/A
Section 700 - Operation Chapter 3. System Features 576-13-700 DBS 576 (USA), Revised 6/11/98 45 Considerations •N/A ISDN/PRI S-Point Interface The System supports ISDN-PRI terminal devices with the ISDN/PRI S Point Interface (VB-44540). The PRI provides 23 B (bearer) plus 1 D (data) channel support (23B +D; 1544 kbps). Either 8, or 16 or 24 circuits may be enabled on the interface. Each enabled group of 8 circuits requires a slot position in the System. A fully used card uses 3 slot positions. Hardware Requirements •N/A Related Programming •N/A Considerations •N/A Flexible Numbering Plan Description The System provides flexible numbering for feature access special numbers and extension numbers. The dialing plan allows settings for digits dialed at dial tone, digits dialed at ringback tone, digits dialed at busy tone, two patterns of feature codes dialed at dial tone, two patterns of feature codes dialed at ringback tone, and two patterns of feature codes dialed at busy tone. Feature access codes can be used when replacing another PBX system with a DBS 576 system. Rather than learning the new access codes, the System feature access codes can be changed to match the old system. As a result, telephone users are less confused by the change and the requirement for retraining is reduced. Two sets of feature access codes are available (one of the two must be assigned to the terminal). Hardware Requirements •N/A Related Programming •N/A Considerations •N/A
46 DBS 576 (USA), Revised 6/11/98 576-13-700 Chapter 3. System Features Section 700 - Operation Free Slot Description Each cabinet in the System contains 12 free (universal) slots. These slots can be used for trunk cards, extension cards, or certain option cards. Some circuit cards such as the Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) card occupy more that one slot. Hardware Requirements •N/A Related Programming •N/A Considerations •N/A Hunting Groups Description Hunting allows calls to be automatically transferred among a preselected group of phones. If a phone is busy or there is no answer in a set amount of time, the call will hunt to the next phone in the hunt group. A phone assigned to a hunt group is called a member. Up to 20 members can be assigned to a hunt group. Up to 12 hunt groups are available per cabinet. Several methods of station hunting are available. Some methods require use of a pilot number (a fictitious extension number) while others start by a direct call to a hunt group member. The System supports the following hunting groups: • Pilot Terminal Hunt Group • Pilot Distributed Hunt Group • Switch Back Hunt Group • Circular Hunt Group • Next Extension/Hunt Group Pilot Terminal Hunt Group Pilot Terminal Hunt Group directs calls to a pilot number. The System begins with the first member and hunts through the group for the first available member to receive the call. If no member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer to specify how long the System will search the initial hunt group before beginning to search the next hunt group or extension. The main advantage of this type of hunting is that the same hunting order is taken for all calls. This is useful in presenting calls to selected members first.
Section 700 - Operation Chapter 3. System Features 576-13-700 DBS 576 (USA), Revised 6/11/98 47 Pilot Distributed Hunt Group Pilot Distributed Hunt Group directs calls to a pilot number. The System reviews who received the last call and begins hunting with the next member. If the last member in the group is reached and no member is available, the hunt continues with the first member and proceeds forward. After a complete search and no available member is found (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension. The main advantage of this type of hunting is that calls are evenly distributed throughout the group. Switch Back Hunt Group Switch Back Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group. If no member is available, the system hunts backward from the called member. If no member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension. The main advantage of this type of hunting is that calls can be directed to start with a selected portion of the hunting group based on the directed number. However, all members are eventually searched. Circular Hunt Group Circular Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group and then moves forward from the first member of the group. If no member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension. The main advantage of this type of hunting is that calls can be directed to start with a selected portion of the hunting group based on the directed number. However, all members are eventually searched. Next Extension/Hunt Group Next Extension/Hunt Group lets you specify which extension or hunt group to search after the Queuing Timer expires. This hunt group can be set as any type of hunt group, an attendant group, or an extension (including virtual extensions). Hardware Requirements •N/A Related Programming • FF5-1: Hunt Groups Mode • FF5-1: Pilot Number • FF5-1: Member • FF5-1: Delayed Hunt Timer • FF5-1: Queuing Timer • FF5-1: Next Hunting
48 DBS 576 (USA), Revised 6/11/98 576-13-700 Chapter 3. System Features Section 700 - Operation Considerations • If a member of the hunt group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the hunt group. • If a member of the hunt group has Call Forwarding - Busy set and the extension is busy, the call goes to the next phone in the hunt group. • If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension. • A hunt group can contain both real extensions and virtual extensions. If virtual, several phones can be made to ring at the same time. • The pilot number for a hunt group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]). • Hunt groups support the following call types: • Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct Dial Inward (DDI) • Direct Inward System Access (DISA) • Extension calls • Private network attendant calls • Call forward incoming • Call forwarded to Attendant Hunt Group Internal Hold Tone Description If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in the System can be provided to a caller. For more information, see “Music-on-Hold” on page 50. Hardware Requirements •N/A Related Programming • FF1: MOH Assignment Considerations •N/A MCO Tenant Group Description When the System is configured for tenant operation, MCO Tenant Group determines which trunks groups are used for incoming and outgoing calls.
Section 700 - Operation Chapter 3. System Features 576-13-700 DBS 576 (USA), Revised 6/11/98 49 Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls. By default, Trunk Group 1 is assigned to MCO Tenant Group 1, Trunk Group 2 is assigned to MCO Tenant Group 2, etc. for both incoming and outgoing calls. For outgoing calls, each tenant group has 5 auto-trunk selections available. By default the first auto- trunk selection is seized by entering 9, the second by entering 81, etc. The number of MCO tenant groups available depends on the number of ports in the system as follows: • 96-port system: ....1 to 12 MCO tenant groups • 192-port system: ...1 to 24 MCO tenant groups • 288-port system: ...1 to 36 MCO tenant groups • 384-port system: ...1 to 48 MCO tenant groups • 480-port system: ...1 to 60 MCO tenant groups • 576-port system: ...1 to 72 MCO tenant groups Hardware Requirements •N/A Related Programming • FF1-3: MCO Incoming/Outgoing • FF5-2: MCO Outgoing Trunk Assignments • FF5-3: MCO Incoming Trunk Assignments • FF2: Trunk Tenant Group Assignments • FF3: Extension Tenant Group Assignments Considerations • When you first assign a trunk to a Trunk Tenant Group from the initial setting of (0), the system automatically assigns the trunks as a member of the same number MCO Trunk Group (FF5-2 and FF5-3). For instance, if Trunk 10 is assigned as a member of Trunk Tenant Group 1, then Trunk 10 is automatically assigned as a member of MCO Outbound Trunk Group 1 and MCO Inbound Trunk Group 1. These assignments can be manually changed if desired. Memory Backup Description Data stored in the CPC card can be copied to another CPC card in the OP2 card slot for the first cabinet. This is particularly useful when performed after completion of initial system setup (as a recovery measure) or before major changes are made to system configuration. This backup CPC can then be used to immediately restore system operation. This feature is a maintenance feature to be performed by the System certified dealer only. Hardware Requirements • A second CPC card that matches the type installed must be used to copy the memory. Related Programming •N/A
50 DBS 576 (USA), Revised 6/11/98 576-13-700 Chapter 3. System Features Section 700 - Operation Considerations •N/A Music-on-Hold Description The System can provide Music-on-Hold (MOH) to parties on hold (either CO line, extension, or network party). The MOH feature can also be used to play announcements or advertisements if desired. Hardware Requirements • The music source must be purchased separately. It is not provided with the System. Related Programming •N/A Considerations • Name Assignments CPC-96, CPC-288, and CPC-576 Version 1.0 Description Names may be assigned to the following: • Extensions • Trunks • DIDs • Personal Speed Dials • Systems Speed Dials Trunks names and DID names must be assigned in dealer programming mode. Extension names and Speed Dial names may be assigned from a display telephone. This feature does not require the use of a DSS/72 console or entering the programming mode. Important: A license may be required from the American Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.