Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  261
Exclusive Hold
With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used 
to hold CO calls and extension calls.
Operation
To place a call on Exclusive Hold:
To retrieve a call from Exclusive Hold: 
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hookflash Control on SLTs)
Considerations
• Intercom calls will be held as Exclusive.
Broker’s Hold
Broker’s Hold allows you to toggle between the current call and the last held call by 
hookflash.
Operation
To place a call on Broker’s Hold:
Hardware Requirements
•N/AAction Result
1.   While on a call, hookflash. Intercom dial tone
Action Result
1.   If onhook, lift the handset.
2.   Hookflash.
Action Result
1.   Pick up the first call.
2.   Hookflash. First call on hold
3.   Pick up the second call.
4.   Hookflash. Second call on hold, first call retrieved 
						

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Chapter 7. SLT Features Section 700 - Operation
Related Programming
• F1-0-03: Extension COS (Hookflash Control on SLTs - Broker’s Hold or Conference)
• FF3: Extension COS 
Considerations
• If Broker’s Hold is enabled, it is not possible to establish a conference call from an SLT position.
Call Park
You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient 
of the call.
CO, Extension, and Network calls may be parked.
There are two ways for an extension to park a call on the DBS 576. One way is to park the call at the 
receiving extension and to retrieve the parked call at another extension by dialing the park answer 
code plus the parking extension number. The other way is to park the call at another extension and dial 
the park transfer answer code at the other extension to retrieve the call. 
Operation
To park a call on this extension:
To retrieve a call parked at the originating extension from another extension:
To park a call at another extension:Action Result
1.   While on a call, press the hookswitch.. •   Intercom dial tone
2.   Enter the Call Park Hold access code (default 771)
3.   If necessary, page the party that needs to retrieve the call.
Action Result
1.   Lift the handset  Intercom dial tone
2.   Enter the Call Park Answer/Other Ext. access code (default 
773)
.
3.   Dial the number of the extension that parked the call. •   Connected to parked call
Action Result
1.   While on a call, press the hookswitch. •   Intercom dial tone
2.   Enter the Call Park Transfer access code (default 774)
3.   Dial the extension number to receive the parked call.
4.   If necessary, page the party that needs to retrieve the call. 
						

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To retrieve a transfered call park:
Hardware Requirements
•N/A
Related Programming
• FF1 (System): Extension Park Hold Recall Timer
Considerations
• You cannot park more than one call at a time.
• If two calls are on hold and the last call is parked, the other call is then considered the last held 
call. If a transfer is performed, the remaining held call would be the call transferred, not the 
parked call.
Call Pickup
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The System allows the following types of call pickup:
• Extension Group Pickup
• Extension Direct Pickup
• Trunk Group Pickup 
• Trunk Direct Pickup
Extension Group Pickup
Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup 
group or in a different pickup group) without having to dial the number of the ringing extension.
Three types of Extension Group Pickup are available:
•Call Pickup - All Calls: You can pick up a call ringing anywhere within your own extension 
group.
•Call Pickup - External Calls: You can pick up only external calls ringing within your own 
extension group.
•Specified Group Pickup: You can pick up a call ringing to an extension in another extension 
group.Action Result
1.   At the extension with the transfered park call, lift the hand-
set.Intercom dial tone
2.   Enter Call Park Answer/Self access code (default 772)
. •   Connected to parked call 
						

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Chapter 7. SLT Features Section 700 - Operation
Operation
To use Extension Group Pickup - All Calls:
To use Extension Group Pickup - External Calls:
To use Specified Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
• FF3: Call Pickup Group Assignment
Considerations
• Extension Group Pickup - 12 / cabinet - maximum 72 group / 6 cabinet configuration
Extension Direct Pickup
Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the 
ringing extension.Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Extension Group Pickup - All Calls code (default 
= 701
).
3.   Complete the call and replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Extension Group Pickup - External Calls code 
(default = 702
).
3.   Complete the call and replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Specified Group Pickup code (default = 703
).
3.   Enter the number of the call pickup group (01
-72
) where the 
call is ringing.
4.   Complete the call and replace the handset. 
						

							Section 700 - Operation Chapter 7. SLT Features
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Operation
To use Extension Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
Considerations
•N/A
Trunk Group Pickup
Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO 
incoming trunk group.
Operation
To use Trunk Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF5-3: MCO Inbound Trunk Group Members
Considerations
•N/AAction Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Extension Direct Call Pickup code (default = 704
).
3.   Dial the number of the ringing extension.
4.   Complete the call and replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Trunk Group Pickup code (default = 709
).
3.   Complete the call and replace the handset. 
						

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Chapter 7. SLT Features Section 700 - Operation
Trunk Direct Pickup
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
Operation
To use Trunk Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
Considerations
• Calls on exclusive hold cannot be picked up.
Call Transfer
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The System allows you to transfer calls to either another extension or to an outside number. The 
transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to 
transfer a call to a busy extension.)
Supervised Transfer
When completing a supervised transfer, the transferring party remains on the line until the third party 
answers, then he/she announces the call.
Operation
To supervise the transfer of a call to another extension:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Trunk Direct Pickup code (default = *0
).
3.   Dial the number of the ringing or holding (system) trunk.
4.   Complete the call and replace the handset.
Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred. 
						

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To supervise the transfer of a call to an outside number:
Unsupervised Transfer
When completing an unsupervised transfer the transferring party hangs up before the third party 
answers.
Operation
To transfer a call to another extension without supervising the transfer:
To transfer a call to an outside number without supervising the transfer:
3.   When the call is answered, inform the third party of the 
transfer.
4.   Complete the transfer by replacing the handset.
Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   When the call is answered, inform the third party of the 
transfer.
5.   Complete the transfer by replacing the handset.
Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   Complete the transfer by replacing the handset.
Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   Complete the transfer by replacing the handset.
Action Result 
						

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Chapter 7. SLT Features Section 700 - Operation
Camping a Call Onto a Busy Extension
Operation
To camp a call onto a busy extension:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Onhook Transfer at Ringback)
• FF1-0-03: Extension COS (Onhook Transfer at Talk)
• FF1-0-03: Extension COS (Onhook Transfer at Camp-on)
Considerations
• On-Hook Transfer must be enabled for the transferring party’s Extension Class of Service 
(COS).
• If the call is not answered by the third party before the Transfer Recall Timer expires, the call 
will recall to the transferring extension.
• If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert 
to the Attendant group.
• If the called party does not exist, the call recalls to the transferring extension.
• You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
• You can transfer a call to an extension that has Call Forwarding activated. The transferred call 
will follow the call forwarding path of the extension it is transferred to. For example, if extension 
221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to 
extension 225.
• Calls can be transferred from paging using supervised transfer.
Camp-On (Call Waiting)
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the 
called party. The called party then needs only to replace the handset and pick it up again to be Action Result
1.   While on a call, hookflash to place the call on hold. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   If your extension does not have Auto Camp-On activated, 
enter the Camp-On (Call Waiting) code (default = 2
).Camp-on tone heard at called extension
4.   Complete the transfer by replacing the handset. 
						

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automatically connected to the new call. The called party can also place the first call on hold by 
Hookflashing and then answering the waiting call.
The System provides two types of call waiting: 
•Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal. 
You need only to remain on the line. 
•Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy 
extension.
Operation
To use Automatic Camp-on:
To use Manual Camp-on:
To answer a Camp-on (Call Waiting) signal:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF1-0-03: Extension COSAction Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. •   Called party hears alert tone
•   Calling party hears ringback tone
3.   Remain on the line until the called party answers.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Camp-On (Call Waiting) code (default = 2
). •   Called party hears alert tone
•   Calling party hears ringback tone
4.   Remain on the line until the called party answers.
Action Result
1.   Replace the handset.
2.   Lift the handset again to be connected to the waiting call.
OR....
Hookflash.•   Current call placed on hold
•   Connected to waiting call 
						

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Chapter 7. SLT Features Section 700 - Operation
• FF3: Extension COS
Considerations
• You can transfer an outside call to a busy extension using Camp-on. See “To camp a call onto a 
busy extension:” on page 266. 
Conference Calls
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Conference Calls allow you to add another party to an existing conversation. With the standard 
system configuration, up to 3 parties can be included in a conference call at any one time. If the 
optional Conference Card is installed, up to 8 parties can participate in a conference call.
The System supports the following types of Conference Calls: 
• Three-Party Conferencing 
• Eight-Party Conferencing
Three-Party Conferencing
The System supports the following types of three-party conference calls:
• 3 extensions
• 2 extensions and 1 CO line
• 1 extension and 2 CO lines
Operation
To establish a Three-party Conference Call:
Hardware Requirements
•N/A
Related Programming
• FF1-1: System Timers (Trunk to Trunk)Action Result
1.   While on a call, hookflash to place the current call on hold. Current call on hold
2.   Enter a trunk access code, or dial the number of the exten-
sion you wish to add to the call.
3.   If you entered a trunk access code, dial the number of the 
party you wish to add to the call. Otherwise, proceed to step 
4.
4.   Hookflash. Connected to party
5.   To add another party to the call, repeat steps 1-4.