Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  111
Timed Reminder Call189
Trunk Access190
CO Line Key Trunk Access 191
Direct Trunk Access 192
MCO Line Preference 192
MCO Trunk Access 192
Trunk Queuing194
Variable Mode195
Voice Recognition197
Vo l u m e  C o n t r o l197
Walking TRS Class of Service198
Topic Page 
						

							112 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Key Telephone
As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225. This model 
provides a large display that includes one-touch access to speed dial numbers, telephone features, and 
Help screens.
Figure 2.  VB-44225 key phone
Account Codes
CPC-96, CPC-288, and CPC-576 All Versions
Description
You can assign account codes to clients to facilitate billing and to track call dates and times, numbers 
called, and outside line numbers used. This information is printed for each account on the System 
Message Detail Recording (SMDR) record.
In addition verified account codes may be used to change the TRS level to allow calls to numbers 
otherwise restricted.
Account codes may be either forced or unforced (voluntary) and either verified or unverified. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  113
This feature works with Station Message Detail Recording (SMDR). During a phone call, a station 
user can silently enter an accounting or client billing code. The entered Code will display on the 
phone’s LCD as it’s dialed, so the user can tell it’s being registered. Then later, the SMDR reports will 
show the Code dialed for each call, and even sort the report by these Codes.
There are two different types of account codes you can use in the DBS 576:
Non-Verified Account Codes
Non-Verified Codes aren’t checked by the system for validity; the user can enter anything from 1-10 
digits long. Individual phones can be programmed to accept forced Account Codes (the user must 
enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have 
to, for each call).
Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming calls, 
the user can enter the Code anytime during the call. For outgoing calls, the user either enters the Code 
before accessing an outside line (for forced Codes), or anytime during the call (for voluntary Codes).
Verified Account Codes
Verified Account Codes entered by phone users must match a code that has been preprogrammed into 
an Account Code Table. These codes can also be either forced or voluntary. You can program these 
codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, they will 
override the extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to 
phone, placing calls that would normally be restricted on that phone.
Non-Verified Account Codes
Non-verified Account codes are voluntary codes. (i.e., You do not have to enter an account code 
before making a call.)
You can assign Non-verified Account codes to both incoming and outgoing calls. To assign an 
account code to an outgoing call, you enter the account code before making the call or during the call. 
To assign an account code to an incoming call, you enter the account code during the call.
Operation
To enter an account code before making a call:
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Account Code feature code (default = 8#
).Enter Account #
 displays
3.   Enter the Account Code (up to 10 digits). Specified account code displays
4.   Press the #
 key.Entered Account #
 displays
5.   Press a vacant CO key or enter a trunk access code.CO Key
 LED lights
6.   Dial the phone number. Dialed phone number displays 
						

							114 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
To enter an account code during an outside call:
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be 
allowed to make outgoing calls by entering a Verified Account code that changes the TRS. 
After a call is made, the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account code:
Hardware Requirements
• An SMDR printer or external call accounting system is required to collect account code records.
Related Programming
• FF1-0-19: TRS Class for Forced Account Code
• FF1-2: Dial Plan
• FF3: Forced Account
• FF3: Verified Account
• FF8-1-04: Verified Account Codes with TRS Class
Considerations
• Account codes are not available during conversation recording mode for the Built-In Voice Mail.
• Account codes will be cancelled after using CO queuing.Action Result
1.   During a call, press the 
AUTO key.
2.   Press the 
# key.
Enter Account # displays
3.   Enter the Account Code (up to 10 digits). Specified account code displays
4.   Press the 
# key. Display returns to call state.
Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the Verified Account ID code (default = 
8#).
Enter Account# displays
3.   Enter the Account Code (10 digits max.).Account Code entry 
displays
4.   Press the 
# key.
Entered Account# displays
5.   Press a vacant CO key or enter a trunk access code.
CO Key LED lights
6.   Dial the phone number. Dialed phone number displays 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  115
• Account Codes interact with TRS as shown in the following table:
Attendant Group Calls
CPC-96, CPC-288, and CPC-576 All Versions
Description
You can call the attendant group from any extension by dialing the designated attendant number.
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3: Extension Number
• FF5-0: Attendant Hunt Groups
Considerations
• Up to 20 extensions can be included in an attendant group.
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed. Forced or Not ForcedVerified or 
Non-VerifiedTRS Class
No Account Entry Account Entry
Not Forced Non-Verified Extension Port Based TRS 
ClassExtension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Forced Non-Verified TRS Class for Forced 
Account Code 
(FF1 0 19 0001)Extension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the attendant pilot number (default = 0
).
Call Attendant displays 
						

							116 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Auto Repeat Dial
CPC-96, CPC-288, and CPC-576 All Versions
Description
If you press the 
REDIAL key while receiving busy tone on an outside call, the System automatically 
redials the number. The System continues to redial the number at set intervals
 until the called number 
answers, the caller hangs up, or the maximum of 15 redial attempts is made. 
Operation
To use Auto Repeat Dial:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Auto Repeat Dial)
• FF3: Extension COS Assignment
Considerations
•N/A
Background Music
CPC-96, CPC-288, and CPC-576 All Versions
Description
If your System is set up to provide Background Music, music can be played from the speakers of idle 
telephones. If a call is made to an extension receiving Background Music, the music stops and the 
phone rings. Background Music is also interrupted when the phone goes offhook.
The System can also provide Music-on-Hold (MOH) using a separate music source. If MOH is 
provided, callers automatically hear music when they are placed on hold. (For more information on 
MOH, see page 50.)Action Result
1.   Press the 
ON/OFF key. Intercom dial tone
2.   Press a vacant CO key or enter a trunk access code CO Key LED lights
3.   Dial the phone number. •   Dialed phone number displays
•   Busy tone
4.   Press the 
REDIAL key. System automatically redials number 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  117
Operation
To turn Background Music on:
To turn Background Music off:
Hardware Requirements
• The music source must be purchased separately. It is not provided with the System. 
Related Programming
•N/A
Considerations
•N/A
Busy Override 
CPC-96, CPC-288, and CPC-576 All Versions
Description
Busy Override allows you to break into another user’s outside or intercom calls to relay urgent 
information or to create three-party conference calls. Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Background Music code (default = *30
).BGM ON
 displays
3.   Replace the handset or press the ON/OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Background Music code (default = *30
).BGM OFF
 displays
3.   Replace the handset or press the ON/OFF
 key.
Important: A license may be required from the American Society of Compos-
ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio 
or recorded music through the MOH and/or Background Music feature.  Pana-
sonic Telecommunication Systems Company, its distributors, and affiliates 
assume no liability should users of Panasonic equipment fail to obtain such a 
license.  
						

							118 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Operation
To break into a call with a line appearance on your phone (CO Key Busy Override):
To use Extension Busy Override:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data Security
Considerations
• You cannot break in on three-party conference calls.
• The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will 
be sent to both parties when a call is overridden.Action Result
1.   Press the lit direct CO key. •   Alert tone sounds to both phones (Sys-
tem programming required)
•   Connected to both parties
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Dial the extension number. •   Dialed extension number displays
•   Busy tone
3.   Enter the Busy Override code (default = 9
). •   Alert tone sounds to both extensions 
(System programming required) 
•   Connection to both parties
•   OVR1:
 (name of overriding exten-
sion)
 and OVR2:
 (extension name for 
current talk path)
 displays on both 
extensions 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-13-700 DBS 576 (USA), Revised 6/11/98  119
Callback Request
CPC-96, CPC-288, and CPC-576 All Versions
Description
If you dial a busy extension, Callback Request enables the System to call you back when that 
extension becomes free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:
To respond to a callback request:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3: Extension COS 
Considerations
•N/AAction Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Dial the extension number. •   Dialed extension number displays
•   Busy tone
3.   Enter the Callback Request code (default = 
3). Ringback tone
4.   Replace the handset after you hear the ringback tone. System calls back when called extension 
becomes free
Action Result
1.   Lift the handset. System automatically redials extension 
						

							120 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 5. Key Telephone Features Section 700 - Operation
Call Forwarding
CPC-96, CPC-288, and CPC-576 All Versions
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice 
Mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy 
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
Operation
To set Call Forwarding-All Calls:
Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 
721.
•   For another extension, enter 
741.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the 
# key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For information, 
see “Speed Dialing” on page 179.)
5.   Replace the handset or press the 
ON/OFF key.